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JW Marriott Grosvenor House London

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Traveler (1690)
Room & Suite (543)
Dining (264)
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About

#275 of 1,170 hotels in London
Location
4.7
Cleanliness
4.6
Service
4.4
Value
3.8
Travelers' Choice
GreenLeaders GreenPartner
JW Marriott Grosvenor House London is a landmark 5-star hotel on Park Lane in Mayfair, London, United Kingdom offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities.
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Property amenities
Parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
24-hour security
Free wifi in the business center
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shared lounge / TV area
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Park View
Luxury
Languages Spoken
English, French, Russian, Arabic and 2 more
Hotel links
Special Offer:Earn points toward free nights.
4.5
4.5 of 5 bubbles3,692 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The JW Marriott Grosvenor House London garners praise for its sophisticated atmosphere and prime location near Hyde Park, delighting guests with refined decor and live piano music. While the attentive and professional service is frequently lauded, some guests have pointed out occasional slow response times. The cleanliness of the hotel earns high marks, yet opinions on room quality and amenities vary, with some finding the rooms outdated and the value debatable. Despite the mix of feedback, the meticulous housekeeping and inviting ambiance stand out.
Location
Convenient
Atmosphere
Elegant
Rooms
Cramped
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Mixed
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HighExpectationsGuy wrote a review Feb 26
Richmond-upon-Thames, United Kingdom116 contributions
I loved the hotel, the room, the breakfast hall (the best in London and in the JW Steakhouse), the location and the food. The executive lounge is super, and you should pay a little extra to enjoy it. Special shout out to VICTORIA NIKOLAJEVA, who was simply superb!
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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DANIEL H wrote a review Feb 23
2 contributions
Afternoon Tea in the Green Room. Excellent service and wonderful experience. Food and drink well served and totally looked after by Altay who knew when to top our orders and refresh our drinks. Look forward to our next family experience and going again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
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Debra S wrote a review Feb 20
Potomac, Maryland, United States15 contributions
We couldn't have been happier at this property. It was clean, quiet and in a great location for sightseeing. The staff was so friendly and helpful. We had access to the executive lounge and it was stocked from early morning to late in the evening with drinks, snacks, breakfast and dinner. We will definitely be back!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from JW Marriott Grosvenor House London, Owner at JW Marriott Grosvenor House London
Responded 1 week ago
Dear Debras332, Thank you very much for visiting JW Marriott Grosvenor House and leaving a review on Tripadvisor about your experience. It is gratifying to know our team met your expectations and ensured you had a comfortable experience with us. I will ensure your kind words will also be conveyed to our team. We hope to welcome you back at the JW Marriott Grosvenor House soon again, Warm Wishes, Sandeep Kumar Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pinder W wrote a review Feb 9
1 contribution
From the time we walked in, the atmosphere was very welcoming. Our waiter Altay went out of his way to look after us and nothing was too much trouble for him. He was polite, helpful and very attentive. I would definitely visit again and would love to have Altay as my waiter. I personally think he is an asset to the hotel.
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Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from JW Marriott Grosvenor House London, Owner at JW Marriott Grosvenor House London
Responded 2 weeks ago
Dear Pinderw2024, Thank you very much for visiting JW Marriott Grosvenor House and leaving a review on Tripadvisor about your experience. It is very rewarding to know our team managed to meet your expectations and ensure you had a comfortable experience with us. I will make sure your kind words will be conveyed to Altay as well. We hope to welcome you back at the JW Marriott Grosvenor House soon again, With kind regards Tugce Erguven Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rav1oli wrote a review Jan 2024
London, United Kingdom260 contributions
Visited this venue for an awards dinner and ceremony. This is by far one of the biggest venues in London for an event like this. The food and service was amazing, wry spacious, five star facilities and a brilliant bar upstairs. Annoyingly you don’t get any phone service whilst in the main room but other than this, great location, food and very spacious.
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Date of stay: January 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from JW Marriott Grosvenor House London, Owner at JW Marriott Grosvenor House London
Responded 3 weeks ago
Dear Ravloli, Thank you very much for visiting JW Marriott Grosvenor House and leaving a review on Tripadvisor about your experience. It is very rewarding to know our team managed to meet your expectations and ensure you have a comfortable experience with us. I would like to thank you for raising the phone service issue since it is something that we will be looking into to ensure we prevent it from happening in the future to enhance our guest experience. And I apologize for any inconvenience it may have caused. We hope to welcome you back at the JW Marriott Grosvenor House soon again, With kind regards Tugce Erguven Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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alanEastSussexUk wrote a review Jan 2024
Hastings, United Kingdom328 contributions
We went here last new years evening and this year as well . We had one of their best rooms a suite overlooking park lane -no sound !-i have known this hotel over many years before marriott took it over it had gone downhill somewhat but now it looks immaculate , staff on the ball , excellent faultless choice for breakfast very possibly the best we have experienced in any hotel in the world . The staff wherever we encountered them were friendly and helpful . I would agree with previous comments about their executive lounge it falls far far short of the one in the langham hotel london it seems populated by lost souls expecting something a little better, no drinks available on our 4.30 visit , no decent choice of light snacks al in all rather poor -easily sorted , just do it is my view after you have seen what the langham hotell offers - copy that .! Apart from that this is a first class hotel well situated and full, of well motivated staff.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from JW Marriott Grosvenor House London, Owner at JW Marriott Grosvenor House London
Responded 5 weeks ago
Dear AlanEastSussexUk We are delighted you spent New Years Eve with us for two consecutive years, and hopefully we have the opportunity to celebrate it with you a third year in a row. It is with pride that we take note of your feedback regarding our breakfast. We appreciate your honest and constructive feedback regarding the Executive Lounge offerings. Thank you for taking the time to share your experience. We hope to welcome you back soon at JW Marriott Grosvenor House. With kind regards, Sandeep Kumar Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jpatrickDallas wrote a review Jan 2024
Dallas, Texas47 contributions
We chose JW Grosvenor for our family Christmas vacation. It was my 9 year old daughters first time to Europe and we were not disappointed. Management was gracious enough not only to upgrade us but they set up an appropriate size Christmas tree in our room. Our daughter was elated and she felt special. The hotel staff was very friendly and the hotel was clean. The location was great and we walked across the street to winter wonderland in Hyde park. I can only pick on one thing and it was the toilet pressure. Would return.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from JW Marriott Grosvenor House London, Owner at JW Marriott Grosvenor House London
Responded 5 weeks ago
Dear JPatrickDallas, Thank you for choosing JW Marriott Grosvenor House for your festive holiday and sharing your experience on TripAdvisor. We are delighted to learn that your stay was made special in every aspect and it was such a wonderful experience for your daughter. Your review is a great recognition for the teams that go above and beyond for our guests every day. We hope to welcome you and your family back for more memorable experiences. With kind regards, Sandeep Kumar Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Abby C. wrote a review Dec 2023
Turlock, California12 contributions
My 19 year old daughter and I spent a week here the week before Christmas. London was magical and the JW made our stay great! We had slight annoyance at check in initially but that was made right 2 days later. I felt truly appreciated for my BonVoy Ambassador status. It was nice. Management staff including Berkay & Rocco were wonderfuL! Lydia in housekeeping was the best! Location excellent, and service superb! Accommodations were nice. Room service delicious. Breakfast was good and so was the evening snacks. JW Marriott Steak House was delicious. I sent over my recommendations to management to elevate everything in certain departments and they were open and welcoming to my suggestions. You can't ask for more than that.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: If you are a Titanium or Ambassador BonVoy member, I would suggest using your suite rewards and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from JW Marriott Grosvenor House London, Owner at JW Marriott Grosvenor House London
Responded 5 weeks ago
Dear Abby C, Thank you for taking the time to leave a review after your stay at JW Marriott Grosvenor House. It is a pleasure to read that you felt valued as Ambassador Elite Member. Moreover, we are proud that Lydia, Berkay and Rocco have made such a great impression on your stay. Rest assured we will celebrate your glorious feedback with them and their teams. Furthermore, we are glad you have taken the opportunity to try out our Food and Beverage outlets and that they surprised and delighted you. We hope to have the opportunity to welcome you back soon to the hotel and/or our restaurants. With kind regards, Sandeep Kumar Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Go49733270374 wrote a review Dec 2023
1 contribution
We went to the hotel for the famous afternoon tea at Park Room… and the service was superb!! As a Japanese, the country known for the hospitality, I don’t usually expect something that is beyond our standards in overseas to be honest. However, the staffs, especially Mark and Herlyn always showed care to us, and we were amazed to fully experience British afternoon tea. We highly recommend this place for your afternoon tea of choice, and we already miss this place!!
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from JW Marriott Grosvenor House London, Owner at JW Marriott Grosvenor House London
Responded Dec 28, 2023
Dear Go49733270374, We are delighted by your wonderful review of your visit to the Park Room at JW Marriott Grosvenor House. Rest assured, your feedback will be shared and celebrated with Herlyn and Kim to recognize the care they provided for your afternoon tea. Moreover, we are proud to learn that your experience exceeded all expectations. We hope to have the opportunity to welcome you back to our Park Room in the future. With kind regards, Sandeep Kumar Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robert Parker wrote a review Dec 2023
Limassol City, Cyprus187 contributions
On many levels this works. Location excellent, service superb, one of London's great hotels in the past. For the price it is value for money but this isn't a 5 star hotel. I just had a feeling that it needs tightening up in a few areas. Room service was very poor. (Staff shortage?) Breakfast was excellent but not enough staff. JW Marriott Steak House only just scraped in as ok food. The Executive lounge didn't quite make me feel like an Executive. Just needs tightening!
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Date of stay: December 2023Trip type: Traveled on business
Room Tip: The front of the hotel is on Park Lane. Arrive at the back!! If you need a walk in shower maybe...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from JW Marriott Grosvenor House London, Owner at JW Marriott Grosvenor House London
Responded Dec 28, 2023
Dear Mr. Parker, We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I have contacted you via the email address on your booking to obtain more details of your experience as we genuinely value your feedback as it allows us to identify areas of improvement and make necessary changes to enhance the experience of our guests. With kind regards, Vivianne Heidendaal Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$443 - $717 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott london, grosvenor hotel jw marriott, marriott london, london marriott
LOCATION
United KingdomEnglandLondonMayfair
NUMBER OF ROOMS
496
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JW MARRIOTT GROSVENOR HOUSE LONDON - Updated 2024 Prices & Hotel Reviews (England)

Frequently Asked Questions about JW Marriott Grosvenor House London
Which popular attractions are close to JW Marriott Grosvenor House London?
Nearby attractions include Animals in War Memorial (0.1 miles), Mercato Metropolitano (Mayfair) (0.3 miles), and Still Water Horse Head Statue (0.3 miles).
What are some of the property amenities at JW Marriott Grosvenor House London?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at JW Marriott Grosvenor House London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Grosvenor House London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Grosvenor House London?
Yes, parking is available to guests.
What are some restaurants close to JW Marriott Grosvenor House London?
Conveniently located restaurants include The Park Room, Lanes of London, and Vesper Bar.
Are there opportunities to exercise at JW Marriott Grosvenor House London?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at JW Marriott Grosvenor House London?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Grosvenor House London offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Grosvenor House London?
The staff speaks multiple languages, including English, French, German, Italian, Russian, and Arabic.
Are there any historical sites close to JW Marriott Grosvenor House London?
Many travelers enjoy visiting Houses of Parliament (1.5 miles), Churchill War Rooms (1.2 miles), and Tower of London (3.4 miles).