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Melia London Kensington Melia Collection

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61 Gloucester Road, London SW7 4PE England
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Traveler (59)
Room & Suite (38)
Dining (14)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/31/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Meliá London Kensington Meliá Collection
Updated 01/31/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#457 of 1,196 hotels in London
Location
4.8
Cleanliness
4.6
Service
4.6
Value
4.2
Travelers' Choice
Meliá London Kensington Member of Meliá Collection is a four-star deluxe boutique hotel a short walk from London's famed museums, the Natural History Museum, Science Museum, V&A and Royal Albert Hall. Facilities include wired and wireless internet, fitness suite, restaurant & wine bar, lounge bar and 24 hour room service.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Taxi service
Meeting rooms
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Bottled water
Iron
Laptop safe
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book now on our website
136Reviews40Q+A7Room tips
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Farzaneh123 wrote a review Sep 2022
8 contributions4 helpful votes
Wonderful location and wonderful staff! Booking was pretty easy . Staff are very welcoming and helpful specially Zara . Housekeeping was good and beds were clean and comfortable with 3 size pillows . Ac was working and made minimum noise . However, the toilet seat was very low and uncomfortable. The toiletries were not installed on the correct site and it was inconvenient for a medium height person to access . There were fungus and dirt around the bath tub and the shower made strange noise as a hand shower. The control button for hot and cold water didn’t work properly and automatically it would turn towards hot water . I understand hotel supports environment friendly policy and I was disappointed to find antiperspirant sprays which destroys Ozen layer among the toiletries. Baths definitely need improvement to fully become a 4 star hotel . Breakfast was also not up to standard of a 4 star hotel like they used caged hens eggs while even 3 star hotels use free range eggs . Open Porridge oat seemed to have already expired and tasted awful . I could not even give it a try . There were not enough staff in the restaurant so we had to wait for long for tea or coffee to be served . The 2 staff were kind and caring and tried their best but it seemed that they couldn’t cope with the overload job in the kitchen. If the hotel improves on the food quality and bathroom and toiletries, I would be more than happy to come back again and give it a full 4 star . I think they deserve a full 4 star and it is a shame we faced these problems. Overall, it was a comfortable stay and we thank all the staff who tried their best . Best of luck to you all .
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Melia Kensington, Guest Services / Front Office at Meliá London Kensington Meliá Collection
Responded 4 weeks ago
Dear Ms Farzaneh123, Thank you very much for choosing Melia London Kensington for your last stay in London and for taking you time in sharing your experience with us. We truly appreciate your kind words toward our staff, we all give our best to provide an amazing experience to every guest. We are really sorry that our bathroom and our breakfast did not met your expectations. Be assure that all the comments and suggestion from our guest are really important to us as they help us improve our service, and we have shared with our management team yours for this purpose. It has been a pleasure to have you with us during your stay and we will be more than happy to welcome you back whenever you decide to come to London again. Best regards, Front Desk team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dodo029 wrote a review Jul 2021
Yorkshire Dales National Park, United Kingdom862 contributions325 helpful votes
+1
Hotel's Favorite
Great location, 3 minute walk from Gloucester Road tube station , 10 minutes walk to Kensington Palace Garden, 15 minutes to Hyde Park , 20 minutes to Harrods - just great to get around ! Javier on the front desk is amazing and so helpful , nothing was too much trouble to help us and we did need him on several occasions this break . The breakfast waitress ( didn’t get her name ) but she worked liked a Trojan , constantly busy but always so happy , she seemed to run the breakfast service one handed whilst we were there . Breakfast offerings were mixed though - Buffett breakfast only on the weekend which we didn’t really like in current covid times as sharing of tongs to serve and not all guests wearing masks leaning over the food as they helped themselves. Weekdays breakfast is a la carte which is better however portion size quite small and disappointed that egg didn’t seem free range ( very pale yolk) The room was clean & compact but adequate however quite warm as AC not best and tbh quite noisy at times . We would definitely recommend this hotel especially as the staff make it , they are a credit to the Melia brand . Thank you for a lovely stay , we will be back !
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Melia Kensington, Guest Services / Front Office at Meliá London Kensington Meliá Collection
Responded Jul 13, 2021
Dear dodo029, Thank you very much for such a wonderful review, It is delightful to hear such amazing words about our team. We really take in consideration all of our guests comments to learn and improve the experience of them in our hotel. Looking forward to see you back, Warm greetings, Front Office Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melissaontheroad wrote a review Sep 2022
Boston, Massachusetts3 contributions
We stayed for 9 nights in a Junior Suite. The room had a king and bathroom in 1 room, and in the second room there was a twin which could also be used as a sofa, plus a bathroom. It was the perfect size for us. Unlike a lot of London hotel rooms it wasn't squished! There was even a nice little table and chairs for eating that didn't feel cramped. Our room had huge beautiful windows and excellent air conditioning! It was super quiet, also unlike a lot of London hotels. I called in advance after booking online to see if I could request a quiet room and they certainly delivered on that. The location was perfect for us - a couple of blocks from the Gloucester Rd tube stop so we could easily get anywhere. It's also close to the V&A, Natural History Museum, and lots of great restaurants and cafes. The hotel's design is so pretty - newly renovated, open, airy, just lovely. No creaky floors, tempermental elevators or hot water here - everything works perfectly! The staff was very nice, always responsive and professional. We had a glitch with our safe and they fixed it right away for us (it was out fault not theirs). I would definitely stay here again. If you're looking for modern comforts, lovely staff and London charm, this is your place!
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Melia Kensington, Guest Services / Front Office at Meliá London Kensington Meliá Collection
Responded 5 weeks ago
Dear Melissa, thank you so much for your lovely review of our hotel. We are delighted to hear that you enjoyed your stay with us. Thank you for highlighting so many positive features about our hotel that you appreciated, including its location in the heart of Kensington. We are proud of our staff and always like hearing that our guests felt well taken care of. We look forward to welcome you back at our hotel in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Buffy-MT wrote a review Aug 2022
San Francisco, California77 contributions76 helpful votes
I had the immense pleasure of being a guest at Meliá London Kensington during two non-consecutive stays in July and August 2022. The Meliá London Kensington has much going for it…close to a Tube stop, close to museums, close to a grocery store, close to numerous eateries… The hotel has been recently renovated and the face lift is impressive with a mix of classic William Morris inspired designs and modern/art deco touches. The Meliá London Kensington is both chic and warm at the same time. The décor in the rooms is soothing, and many of the rooms have expansive ceilings and Georgian-esqe details. A hand-written welcome note, complimentary bottle of water and small plate of tapas were waiting for me in my room. And the large bathrooms with rain showers and anti-fog mirrors are simply sublime. Pro-tip: if you want more peace & quiet, ask for a room in the back. Location and beautiful designs aside, what make Meliá London Kensington a truly superb hotel is the staff. During both of my stays, I was so impressed with the friendly and helpful staff. Every time I would enter the hotel, a staff member from the front desk would greet me with a friendly hello. Everyone from the reception/front desk team, to housekeeping, to the restaurant staff consistently provided excellent customer service. The staff were all so warm and gracious and made me feel like the Meliá London Kensington was a welcoming home away from home. Breakfast was fresh and plentiful. I took one evening’s meal at the hotel’s restaurant and honestly enjoyed one of the best salmon meals I have ever had. Wine list is first-rate too. I’ve stayed at Meliá London Kensington numerous times over the years, and I’ve never been disappointed. But my most recent stays were truly outstanding all due to the exemplary staff. Special staff mention (in no particular order!) to Esther, Zara, Irene, Jose, Estevan, Javier…sadly I didn’t get the names of the chef, front of house manager at the restaurant, nor the housekeeping members and a few of the front desk staff I encountered, but special mention to them as well. Thank you Meliá London Kensington for making my stays so memorable. I am looking forward to returning! P.S. my only suggestion is to please include a step by step instruction manual on how to use the Nespresso machine in the room. I couldn’t figure it out, so I never was able to use it.
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Melia Kensington, Guest Services / Front Office at Meliá London Kensington Meliá Collection
Responded Aug 11, 2022
Dear Buffy, Thank you very much for taking your time in leaving such wonderful review. At Melia London Kensington we aim to create unforgettable experiences for our guest, therefore we are really happy to see that we achieved in your case. We are very proud of our team and their hard work and dedication, be assured that we will share your kind words with them. We are looking forward to welcoming you again soon. Best regards, Front Desk Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aya2 wrote a review Jul 2022
Yardley, Pennsylvania101 contributions68 helpful votes
We just loved this hotel. We were warmly greeted each time we entered or left. The location is great, close to the tube, restaurants, Waitrose and Boots. We walked to Harrods and the Natural History Museum and Kensington high street. The Melia exceeded our expectations!
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Melia Kensington, Guest Services / Front Office at Meliá London Kensington Meliá Collection
Responded Jul 22, 2022
Dear Aya2, Thank you very much for your amazing review. Glad to hear you had a lovely stay with us. Our goal is to provide the best possible experience to our guests and we are really proud to achieve it with you. Looking forward to welcome you again in the future. Kindest Regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mary B wrote a review Jul 2022
1 contribution
All was a disaster poor food poor accommodation not working air condition room too small staff so Rude and UnProfessional very bad Attitude the service was very very Poor Not go the for 400£ por night is get Money in the Rubbish
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Melia Kensington, Guest Services / Front Office at Meliá London Kensington Meliá Collection
Responded Jul 23, 2022
Dear marybW7016AR, Thank you for your review. Our receptionist tried to ensure the best service possible and we are sorry that you feel it was not enough. We are also deeply sorry about your experience with our facilities, as it does not meet the highest standard we do have in Melia. Be assured that all of this matters have been escalated to our management team to acknowledge your experience. Our goal in Melia is to create memorable stays, therefore we are dismayed to read your comments. We would really like to welcome you back in the future. Kind Regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John H wrote a review Jul 2022
Murrieta, California33 contributions9 helpful votes
the lift was broken 2/3 days we were there- carrying luggage up three flights not fun! hoofing it up three flights after 15,000 steps sightseeing the city also not fun! the “AC” in the room is barely functional- it blows air but not cool air. the fitness center was closed or ‘out of order’ when i was there. the check-in takes a long time… and there is only one check-in desk. they DO graciously offer a glass of water or wine while you wait- but it is tedious to sit in the very small lobby watching the receptionist slowly check in the guest ahead of you taking twenty minutes… after a 12 hour flight and train ride - you just don’t need this. i chose this hotel BECAUSE it had a lift and a fitness center… it was aggravating that these features were simply not available in actuality. they should have comped me a free breakfast or something since i DIDN’T get what i paid for… the staff was friendly though, and the room was pretty and comfortable. also it was nice that they placed complementary water bottles and snacks in the room. they MUST improve and speed up their check in process! they must fix the AC, the lift, and the fitness center. if not, they should offer guests a complementary breakfast as a small compensation. i could have selected a cheaper hotel that didn’t have these amenities. i paid more for this hotel FOR these amenities. not good business to not deliver what was offered.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Melia Kensington, Guest Services / Front Office at Meliá London Kensington Meliá Collection
Responded Jul 9, 2022
Dear John, We appreciate your feedback and honesty to speak about your experience during your stay with us. We apologize for the inconvenience you faced during your stay with us. We unexpectedly had an issue with the lift that unfortunately it took a few days to be fixed. Thank you again for your feedback and we are looking forward to welcoming you back and making your next stay with us delightful. Best Regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Miscellaneous wrote a review Jul 2022
Seoul, South Korea7 contributions
Really good location. Near museum, park and many restaurants. Tube station is so close as well. It it perfect location for family holiday. Breakfast is very delicious too. Selection of Spanish breakfast, continental breakfast and English breakfast. Staffs are very friendly and kind. Strongly recommend!!! :D
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Melia Kensington, Guest Services / Front Office at Meliá London Kensington Meliá Collection
Responded Jul 7, 2022
Dear Julie, We are glad you had a pleasure stay with us. I would like to thank you all the nice words you have for our staff. Our goal is to provide the best possible experience to our guests and we are really proud to achieve it with you. Looking forward to welcome you again in the future. Best regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MissNC wrote a review Jun 2022
Dubai, United Arab Emirates96 contributions67 helpful votes
+1
Lovely Art Deco designed hotel, excellent location and very friendly staff. Rooms are new and very comfortable. Bed slept well, shower was good and we did not experience any challenges with the AC noise or temperatures that has been mentioned on previous reviews. There are lovely touches and attention to detail through the hotel, from the champagne welcome drink to the variety of bathroom amenities and top range Nespresso coffee machine and pods. Feels more like a 5 star hotel to be honest!! Highly recommended.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Melia Kensington, Guest Services / Front Office at Meliá London Kensington Meliá Collection
Responded Jun 30, 2022
Dear MissNC, We are glad to hear you had a lovely stay with us. I would like to thank you for all the kind words you have to our staff. We hope to see you next time. Kindest Regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mhs wrote a review Jun 2022
1 contribution
Great location and staff let down by the worst night sleep ever at a hotel. If it wasn’t the poorly designed curtains letting all the outside light in including the floodlights that illuminate the buildings it was a very loud machine noise every 30 minutes that sounded like a garbage disposal. Alongside this the air conditioner was very loud.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Melia Kensington, Guest Services / Front Office at Meliá London Kensington Meliá Collection
Responded Jun 30, 2022
Dear henrymoose, Thank you for your review. The comments and observations of all our guests are incredibly important to us in order to constantly improve our service. Be aware that your comments had been shared with management team in order to apply all the measures needed to avoid any future occurrences. Looking forward to welcome you back. Kind Regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$276 - $399 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rydges kensington london hotel london, rydges kensington plaza london, hotel rydges kensington plaza, rydges london, hotel london rydges
FORMERLY KNOWN AS
Rydges Kensington London
LOCATION
United KingdomEnglandLondonSouth Kensington / Kensington and Hyde Park
NUMBER OF ROOMS
76
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Frequently Asked Questions about Meliá London Kensington Meliá Collection
Which popular attractions are close to Meliá London Kensington Meliá Collection?
Nearby attractions include Natural History Museum (0.3 miles), Rutland Outdoor Pursuits (0.3 miles), and Kynance Mews (0.2 miles).
What are some of the property amenities at Meliá London Kensington Meliá Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Meliá London Kensington Meliá Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Meliá London Kensington Meliá Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Meliá London Kensington Meliá Collection?
Conveniently located restaurants include Launceston Place, Memories of India Kensington, and Little India.
Are there opportunities to exercise at Meliá London Kensington Meliá Collection?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Meliá London Kensington Meliá Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Meliá London Kensington Meliá Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Meliá London Kensington Meliá Collection?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Meliá London Kensington Meliá Collection?
Many travelers enjoy visiting Churchill War Rooms (2.4 miles), Tower of London (4.7 miles), and Houses of Parliament (2.5 miles).
Is Meliá London Kensington Meliá Collection accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.