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The Cumberland

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The Cumberland
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5,680 Reviews from our TripAdvisor Community

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Showing 4,842: English reviews
Ostend
Reviewed yesterday NEW

This hotel took an extremely rapid downhill slide since the past years. I've been staying there for about 4 times and this January I could really notice the changes. First of all : I spent 30 minutes on checking in since there were only two staff members available at the huge reception desk ( there used to be five of...

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Helpful?
Thank charlottelauwereins
Ashford, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed one here with for a birthday treat for my husband our daughter also came too, booked a junior suite which was a large room there was a double sofa bed for my daughter which was extremely comfortable and a king size bed for my husband and I, the suite also had a large bathroom and also a second toilet...

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1Thank nikkipage2002
Cairo, Egypt
Reviewed 3 days ago NEWvia mobile

I was there on a business trip. I stayed for two nights. I didnt get a chance to try their restaurant or room service so can't comment on their food quality. The hotel is very clean. The rooms are fairly small with no frills but it's fairly quiet which is very important especially if you are downtown. The location is...

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Thank jazzmin21
Chania Town, Greece
Reviewed 3 days ago NEW

Our stay at the Cumberland Hotel is going to be unforgettable thanks to the exceptional service it offers and the astonishing professionalism that the staff displays. We enjoyed an incredibly delicious breakfast constisting of a variety of choices for all the tastes.Our room with a view to Oxford street was neat and clean everyday and we feel the need to...

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Thank IOSIF-ANASTASIO... S
Gillingham, United Kingdom
Reviewed 1 week ago via mobile

Stayed here on business, handy location next to Oxford Street. Room was ok with the usual facilities to hand. Restaurant a little dark to see the menus but food nice. The staff were attentive with special mention of Theamo on front desk, what a lovely helpful and polite lady Thank you for the welcome room gift as well..

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Thank Brian C
Riddian D, General Manager at The Cumberland, responded to this review

Dear Brian C, Thank for your recent review regarding your stay with us. It is great to hear that our location was perfect for you as we are privileged to be perfectly located in the heart of London with its numerous restaurants, bars and cafes. And all within walking distance of London’s tourist attractions, including Tyburn Tree, Speakers Corner, Princess...

Reviewed 1 week ago via mobile

Stayed in it for a night only to catch our plane out of London the next morning, checking in took for ever and I was accommodative at first but when I saw three other people check in in a blink although they had no reservation , I voiced my discontent as I had an inflamed knee and couldn't stand any...

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Thank Maha A
Riddian D, General Manager at The Cumberland, responded to this review

Dear Maha A, Thank you for taking the time to review your recent visit to the hotel. I would like to sincerely apologise for the disappointment you experienced and assure you this is by no means the usual level of excellent service our team deliver to our guests. Our guest satisfaction is of the utmost importance to us so may...

Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

I've been staying in this hotel for the last 8 years whenever I'm in London. Very convenient. Just next to Marble Arch Tube station. Oxford Street is 2 mins away. Hotel staff is very nice & helpful. Definitely one of best hotel in London.

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Thank Putra K
Riddian D, General Manager at The Cumberland, responded to this review

Dear Putra K, Thank for your recent review regarding your stay at The Cumberland Hotel in London. You are right indeed we cannot be beaten on our amazing location in the heart of London. We are stone's throw away from Marble Arch, the underground and the boundless stretches of Hyde Park and the royal gardens therein. This end of Hyde...

ireland
Reviewed 1 week ago via mobile

Great location , oxford street is magical at xmas . The hotel itself is what it has always been in the twenty plus years we have stayed , a conveyor belt , the rooms are small but that's what u expect from central London hotels . Don nt expect a speedy check in / out , and you que for...

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Thank tapnedlog
Riddian D, General Manager at The Cumberland, responded to this review

Dear Tapendlog, Thank you for the review. Glad to hear all in all you had a good stay with us and I look forward to welcoming you back. Our room sizes are varied depending on which room type you reserve but all are very much in keeping with the city in terms of size, in fact, many are vastly superior...

Apeldoorn, The Netherlands
Reviewed 1 week ago

Over the years we have stayed many times in the Thistle Brand of Hotels and in their luxury Guoman Brand of Hotels The Royal Horseguards. Our latest stay was in Guoman Cumberland Hotel. From the moment we checked in, all through our stay, until we check out we were completely embraced by their friendlyness and hospitality that was reflected at...

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Thank Tejman G
Riddian D, General Manager at The Cumberland, responded to this review

Dear Tejman G, Happy New Year and thank you for sharing your detailed comments regarding your recent stay. I am delighted that you felt welcomed from the minute you entered our majestic doors, greeted by our friendly team members with their infectious smile. We always strive to deliver the best experience for our guests. A comfortable stay ensures an enjoyable...

Reviewed 1 week ago via mobile

The hotel is located in the center, it is like a hub for London's main attractions, oxford street is 100 meters away, edgware road is 300 meters away, Hyde pard is 200 meters away, piccadilly circus is approximately 1.5 km away, Harrods is approximately 3 km away and big ben is 4 km away, the hotel is a vey busy...

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Helpful?
Thank Ali S
Riddian D, General Manager at The Cumberland, responded to this review

Dear Ali S, Thank for your recent review regarding your stay with us. It is great to hear that our location was perfect for you as we are privileged to be perfectly located in the heart of London with its numerous restaurants, bars and cafes. And all within walking distance of London’s tourist attractions, including Tyburn Tree, Speakers Corner, Princess...

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Staying in Marylebone

Neighborhood Profile
Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch, it is perfectly located with superb service and facilities. Its inspiring lobby exhibits inspirational original works of modern art, perfectly complimenting its contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more   less 

Additional Information about The Cumberland

Address: Great Cumberland Place, London W1H 7DL, England
Location: United Kingdom > England > London > Marylebone
Price Range: $166 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Cumberland 4.5*
Number of rooms: 1019
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Priceline, Agoda, Travelocity and Jetsetter so you can book your The Cumberland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Cumberland Hotel London
Cumberland Hotel London
Cumberland London
The Cumberland London, England
Hotel Style:
#248 Family Hotel in London
#267 Luxury Hotel in London
#292 Romantic Hotel in London
#342 Business Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from The Cumberland staff and other travelers.
37 questions
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Oklahoma City, Oklahoma

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Questions? Get answers from The Cumberland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go executive !”
 of 5 bubbles Lochie581, 2 weeks ago | Read review
“check cleanliness heating air conditioner and security before you accept room”
 of 5 bubbles 805josephn, 2 weeks ago | Read review
“Ask for a city view room on a high floor.”
 of 5 bubbles Annapashmina, 2 weeks ago | Read review
“Ask for room 7010 ... Amazing view !!!!”
 of 5 bubbles 290894, 2 weeks ago | Read review
“executive room”
 of 5 bubbles 663mustafaz, 3 weeks ago | Read review
5 of 5
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