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Citadines South Kensington London

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35A Gloucester Road, London SW7 4PL England
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Traveler (255)
Room & Suite (119)
Dining (6)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#228 of 1,200 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
All Citadines Apart’hotels provide a wide range of apartment choices with fully-equipped kitchens for a customised living experience and all the services and amenities you need to make you feel right at home in a different city.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Breakfast available
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Baggage storage
Concierge
Parking
Wifi
Complimentary instant cofffee
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Shoeshine
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Room features
Desk
Safe
Seating area
Telephone
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Iron
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, French, Russian, Spanish and 5 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
90Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
1225Reviews51Q+A100Room tips
Traveler rating
  • 595
  • 449
  • 109
  • 45
  • 27
Time of year
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  • English
Popular mentions
MSA wrote a review Jan 11
1 contribution
I stayed at the property for nearly a month with my family and i must tell you that the stay here was amazing. From the checkin time to Check out. The front desk staff always have smiles on their faces and happy to resolve any issues. The flat/room as really specious and i also liked the unique style of having a kind of duplex room for a 1 bedroom apartments. You have all the things you need in the Kitchen and they even provide soaps for washing utensils. The coffee machine at the entrance is really awesome. While coming from cold outside, you can have the coffee (free) and relax in their lounge area. They are also vigilant about heath and safety and you have to wait outside in the lounge when the cleaning is in process (once a week). The washing and drying coins are given once per week, we found that to be enough for a family of three. All in all, really nice to stay at the property
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Date of stay: December 2021
Cleanliness
Service
Sleep Quality
Room Tip: I would suggest a one bedroom is possible for a family
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XineF wrote a review Dec 2021
Mississauga, Canada197 contributions69 helpful votes
Great location, 5 minute walk to Exhibition Road, 5 minute walk to Underground station. Helpful, friendly staff. Room was compact but quiet, comfortable and well equipped. Kitchen was good for reheating meals, not really for full meal from scratch. Storage (shelves and drawers) great for one person, adequate for two if mostly live out of suitcase. We were comfortable and I’d use this hotel again.
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Date of stay: December 2021Trip type: Traveled as a couple
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Response from Anthony Bull, General Manager at Citadines South Kensington London
Responded Dec 7, 2021
Dear XineF, We are overjoyed to know you had a pleasant stay with us. Thank you for the perfect feedback score and we look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager
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Michael K K wrote a review Oct 2021
Hod Hasharon, Israel53 contributions11 helpful votes
+1
We came to London after more than a year and a half of not traveling abroad because of Covid 19 pandemic. Also we wanted to celebrate our wedding day. We rent an one room apartment in Citadines South Kensington London (Apart Hotel London). The hotel is placed near the Natural History Museum, Albert Hall, Hide Park and other interesting places. Although we payed almost 200£ per night, in my opinion not cheap, the apartment looked very poor. The furniture looked like it was taken from a second hand furniture warehouse (see the attached pictures), we had to ask for the second bedside, in one week they cleaned and change the towels only once, the safe didn't work, in one word very disappointing. I should not recommend this hotel although is very well placed.
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Date of stay: October 2021
Rooms
Location
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Response from Anthony Bull, General Manager at Citadines South Kensington London
Responded Dec 7, 2021
Dear Michael, I am truly saddened to read you feedback and I would like to apologise for the delay in response as I have been away due to Covid restrictions. Would you be a so kind as to contact the hotel directly if you would like to discuss your stay with us as I would like to offer you a gesture of goodwill in regards to the unsatisfactory stay you had with us in October. Kind regards, Anthony Bull Residence Manager
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elb190744 wrote a review Oct 2021
Scarborough, United Kingdom24 contributions4 helpful votes
Need more pillow s but other than lovely staff great and clean Good location warm quiet room handy for all attractions Thank you kindly Emma....., Great gym Free coffee Nice take aways nearby Note shop on corner very expensive
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Anthony Bull, General Manager at Citadines South Kensington London
Responded Dec 7, 2021
Dear Elb190744, We are overjoyed to know you had a good stay with us and we look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager
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Evgenii Strepetov wrote a review Oct 2021
2 contributions
My employee has paid for 2 months of living in this hotel while we were relocating to London. One week before end of the reservation we have started to move out stuff to permanent place and haven't slept in hotel for few nights. 2 nights before end of the paid booking we went to hotel to checkout and we have found out that HOTEL HAS CHECKED OUT 5 DAYS BEFORE END OF OUR RESERVATION AND THREW OUT OUR STUFF. When we tried to get our stuff from lost&found we were told that key has only one person and that he will not go to hotel only because of us. Citadines promised that will give reimbursement for stuff which they threw out but it was already 2 weeks and they are just ignoring.
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Date of stay: September 2021
Location
Cleanliness
Service
Trip type: Traveled on business
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Response from Anthony Bull, General Manager at Citadines South Kensington London
Responded Nov 25, 2021
Dear Reviewer, I am truly apologetic that you feel that we are thieves. I would like to assure you that in no way the staff are being dishonest at all. In regards to your perishable foodstuffs, we did throw all of it away, as it is vital we ensure good hygiene especially during a pandemic. We have sent to you a voucher via the post, and it should cover the amount lost in the housekeeping procedure of cleaning your apartment after your stay. I can only apologise once more that the team and you did not communicate well in regards to your date of leaving and as such we have not charged for those dates you were not in the apartment. If you would like to discuss this further, please don't hesitate to contact me directly. Kind regards, Anthony Bull Residence Manager
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PRICE RANGE
$162 - $254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citadines prestige south kensington hotel london, citadines hotel london
LOCATION
United KingdomEnglandLondonSouth Kensington / Kensington and Hyde Park
NUMBER OF ROOMS
92
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Frequently Asked Questions about Citadines South Kensington London
Which popular attractions are close to Citadines South Kensington London?
Nearby attractions include Bar 190 (0.2 miles), Kynance Mews (0.07 miles), and St Stephen's Church (0.08 miles).
What are some of the property amenities at Citadines South Kensington London?
Some of the more popular amenities offered include free wifi, dry cleaning, and laundry service.
Which room amenities are available at Citadines South Kensington London?
Top room amenities include a kitchenette, a flat screen TV, and a desk.
What food & drink options are available at Citadines South Kensington London?
Guests can enjoy breakfast and free instant coffee during their stay.
Is parking available at Citadines South Kensington London?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Citadines South Kensington London?
Conveniently located restaurants include Launceston Place, Little India, and Memories of India Kensington.
Are any cleaning services offered at Citadines South Kensington London?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Citadines South Kensington London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Citadines South Kensington London?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Polish, and Romanian.
Are there any historical sites close to Citadines South Kensington London?
Many travelers enjoy visiting Churchill War Rooms (2.4 miles), Tower of London (4.7 miles), and Houses of Parliament (2.5 miles).
Is Citadines South Kensington London accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.