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Citadines South Kensington

#246 of 1,066 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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560 Reviews from our TripAdvisor Community

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Showing 413: English reviews
Melbourne, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great location between Gloucester Road tube station (Piccadilly Line) and Kensington Gardens. Lovely bright apartments (stayed in a Studio Deluxe for 6 nights with my adult daughter, then we returned a week later to a 1 Bedroom apartment for 5 nights when my husband joined us). Well equipped kitchen, with all appliances working. Great air conditioning. 24 hour reception suited... More 

Review collected in partnership with this hotel

Helpful?
Thank travelfan276
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear travelfan276, Thank you so much for your feedback, especially about our staff at the front desk, which will be shared with the team at Citadines South Kensington. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Kind Regards, Gabor Toth More 

Stockholm, Sweden
1 review
4 of 5 stars Reviewed 5 days ago NEW

It is a very comfortable and cousy Hotel with the element of suprise when you come to the treat rooms! I have not tried the restaurant connected to the hotel, but it didn't look like anything special (recommend "café forum" for breakfast). Internet was "okey" it disconnected from time to time.. Otherwise everything is great!

Review collected in partnership with this hotel

Helpful?
Thank AndrzejBurda
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear AndrzejBurda, Thank you for your review, I am delighted that it was a nice surprise we gave you! We are currently reviewing our internet supplier to increase the connection, but appreciate you raising this concern. We very much look forward to welcoming you back at Citadines South Kensington. Kindest Regards, Gabor More 

Doha, Qatar
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stayed in the Citadines for a few nights on a lay-over as a treat for our boys, who wanted to see the museums of London. This hotel is perfectly placed for that - just up the road from Gloucester Road tube, about a block away from the Natural History and Science museums, and a 10 minute stroll from Hyde... More 

Helpful?
Thank neesonap
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear neesonap, Thank you for taking the time to submit your feedback in regards to your recent stay with us at Citadines South Kensington. Our 1-Bedroom apartments are a Mezzanine style and are ideal for a family or up to four travelling companions, offering privacy and stylishly designed living spaces to ensure that you can relax in the utmost comfort.... More 

Salt Lake City, Utah, United States
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Citadines South Kensington from July 2- July 16th. It is a perfect location near the Gloucester Tube Station and also the Kensington Gardens/ Hyde Park area. The neighborhood where it was located had a good variety of restaurants (Indian, Lebanese, Italian, Etc.) and also a pub (The Gloucester Arms). My husband and I traveled with our... More 

Helpful?
Thank Jessica K
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Jessica K, Thank you for your generous review. I'm glad our facilities and services exceeded your expectations and you found the location of our residence convenient. We look forward to welcoming you again on your next visit to London! Best Regards, Gabor Toth More 

kuala lumpur
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

From checking in to my whole stay, this must be one of my most unpleasant stay with the ASCOTT group so far. My reservation was with breakfast, when I asked about this, I was told flatly NO BREAKFAST. When I mentioned I have a confirmation that the room does come with breakfast, the receptionist said he doesn't have any documents... More 

Helpful?
1 Thank d_i_allan
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear d_i_allan, I would like to apologise for the disappointing experience you had with us. We always do our best to meet our guest’s expectations, but in this instance we failed to meet your expectations. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your... More 

Brisbane
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Excellent location close to tube and shops. Great space for a family of four. Really recommend this. We were very pleasantly surprised at the size of the apartment and the facilities. All paid in advance at a great rate for London too.

Helpful?
Thank usuallyhappyBrisbane
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear usuallyhappyBrisbane, Thank you for your kind review. It was great to have you stay with us. We hope we made your trip to London extra enjoyable! Warm Regards, Gabor Toth More 

Mackay
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Very close to shops, restaurants and metro , excellent location if you want to stay out of the hussle of central London , very quick on the tube to get into city , Is on the Piccadilly line which goes to Heathrow , beautiful walk to Kensington palace and gardens , you can hire bikes in the park and cycle... More 

Helpful?
Thank Murray K
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Murray K, I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. The location of our property is indeed very convenient and central. We very much look... More 

Brisbane, Australia
Level Contributor
85 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a good stay at Citadines South Kensington. It is in a nice location, good transport connections and easy to get to from LHR. Some nice restaurants in the area. Staff were nice and helpful. There were perhaps a few too many broken things in the apartment; other than that it was good.

Helpful?
Thank Andrew M
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Andrew M, 5Thank you for your feedback which will be shared with the team at Citadines South Kensington. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again! Best Regards, Gabor Toth More 

Bangkok, Thailand
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Great little studios /one bed with 6 minute walk to Gloucester rd tube , but I front great little shoos /supermarket and restaurants and within 3-5 minutes walk up to Kensington gardens , Location brilliant. Room and facilities excellent and clean , staff very helpful . Get a room near elevator fir good wifi connection if not further away rooms... More 

Helpful?
Thank Chris Q
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Chris Q, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again. Warm Regards, Gabor Toth More 

Birmingham, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I stayed here with my friend and her daughter who were visiting from California. Apartment was very comfortable and very conveniently located to visit all the tourists spots. The apartment is very close to good quality restaurants and convenient stores. Great place to stay.

Helpful?
Thank Rakicat
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Rakicat, Thank you so much for your positive feedback, it is great to know that you enjoyed your stay with us! It was a pleasure to serve you. Hope to see you next time. Kindest Regards, Gabor Toth More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Apartment hotel; some with full kitchens; multilingual staff; restaurant & bar; situated near Kensington Gardens. ... more   less 

Additional Information about Citadines South Kensington

Address: 35 Gloucester Road, London SW7 4PL, England
Location: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: $165 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citadines South Kensington 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Citadines Prestige South Kensington Hotel London
Citadines Hotel London
Citadines South Kensington London, England
Hotel Style:
#23 Green Hotel in London
#151 Romantic Hotel in London
#272 Family Hotel in London
#348 Business Hotel in London
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