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Thistle Kensington Gardens

Traveler (577)
Room & Suite (227)
Video (1)

About

#392 of 1,117 hotels in London
Location
Cleanliness
Service
Value
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement.
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Property amenities
Room service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Hotel links
Visit hotel website
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Location

Full view
100Great for walkers
Grade: 100 out of 100
109Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
2,475Reviews
59Q+A
100Room tips
Traveler rating
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  • 43
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Popular mentions
This hotel is definitely not a 4 star hotel. Its not awful, however for what you get it is expensive. I had issues with the water pressure in the bathroom. Also, the hotel is above a service station, which didn't create problems for us, just thought it was weird for a 4 star
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Lovely place to be during a visit to London! A little bit used rooms but very clean and conformable. We spend a wonderful weekend there. It"s very closed to Kensington Garden and Hide Park and Underground Station. We would like to stay again!
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Review collected in partnership with this hotel
Response from KensingtonGardens, Manager at Thistle Kensington Gardens
Responded today
Dear Sunshine62535585577, Thank you for your wonderful review, we were delighted you enjoyed your stay and the location and we hope to welcome you back to the hotel soon again. Kind regards, Kai
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Ideally located opposite Hyde Park with great views if you are lucky enough to get a room facing the park. The staff were lovely and smiley and helpful. Not always understanding the different Nationalities accents or their sense of humour. But 10/10 for effort. The food was very
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Response from KensingtonGardens, Manager at Thistle Kensington Gardens
Responded today
Dear barbs w, Thank you for staying with us and taking the time to review your recent stay. We were pleased to read you enjoyed your stay and the location. Thank you for your kind comments about the team which I will be delighted to pass on. We were delighted to read you joint us in our Brasserie Restaurant and you enjoyed your breakfast. Thank you for your suggestions which we will discuss and see where we can adopt for our guests who have special needs. It was unfortunate that the fire alarm was activated and when the fire brigade arrives the first hand over is all guests with special needs. As they can evaluate the situation best, it is down to the fire marshal to decide the next step. Regards to the lift, they only operate with a room key for security reasons. You can move without the room key between the ground floor and reception and this is most likely what happened. We are sorry to hear that the public toilets for special needs were occupied, we will see if we can find a solution for this. For your next stay which we hope will be soon, we would suggest you contact us directly and we will allocate one of the two rooms on the second floor which have adjusted facilities. Kind regards, Kai
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Don’t be put off with the service station in what appears to be the entrance. The entrance is around the corner and reception on level 1. Rooms of a reasonable size and are serviced daily. Very convenient place whilst in London.
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Response from KensingtonGardens, Manager at Thistle Kensington Gardens
Responded 2 days ago
Dear christinekF1974HY, Thank you for staying with us recently and taking the time to review your stay. The reception and restaurant are on the first floor and as soon as you are at the reception or restaurant you do not see or feel anything about the service station on the main road which is not part of the hotel. We were pleased to read you enjoyed the room with its size, the hotel does have different room types which vary in size and amenities offered. We hope we can welcome you back to the hotel very soon again. Kind regards, Kai
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I am from the United States..I am the last person to ever bring up politics period. We had a red eye flight to London from Houston I was delirious when I checked in with my wife. Upon walking up to the counter the man at the counter immediately brought up Trump and began asking
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Response from KensingtonGardens, Manager at Thistle Kensington Gardens
Responded today
Dear terance2156, Thank you for taking the time to review your recent stay with us. It was disappointing to read that we have not met your expectation. We thrive to deliver a high standard of service and I am sorry to hear this has not happened during your stay. We have retrained the staff member to avoid further disappointment in the future. We do hope this will not stop you visiting us again when you travel next to London. Kind regards Kai
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PRICE RANGE
$147 - $311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
thistle kensington gardens london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
175
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