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Royal Lancaster London

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Traveler (909)
Room & Suite (623)
Dining (148)
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Overview
  • Excellent49%
  • Very good36%
  • Average11%
  • Poor3%
  • Terrible1%
Travelers talk about
“hyde park”(914 reviews)
“island grill”(148 reviews)
“park view”(75 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
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Reviews (3,737)
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1,076
368
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1,521
1,076
368
113
58
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1,551 - 1,555 of 3,136 reviews
Reviewed October 4, 2014

I choose this hotel for our 20th wedding anniversary celebration in London due to previous good reviews, its location (Lancaster Gate tube Station directly below hotel and directly opposite Hyde Park) and the good value weekend package. We were very impressed by the treatment received....More

1  Thank Lance R
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded October 13, 2014

Dear Lance R, It was a great pleasure to have you stay with us at the Lancaster London recently and thank you for taking the time to write a review on Tripadvisor. The feedback is very much appreciated. We were thrilled to learn that you...More

Reviewed October 3, 2014

Booked a four day break. Hotel of a good standard, nice room with a park view, very clomfortable and cleaned every impeccably every day Breakfast service a bit slow in the main breakfast room due to lack of staff and poor organisation but the breakfast...More

2  Thank Iain M
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded October 13, 2014

Dear Ian M, I thank you for taking the time to leave such wonderful feedback on your recent stay. I am delighted to read how much you and enjoyed the experience including the service from our team and your food in the Thai Nipa Restaurant....More

Reviewed October 3, 2014

I stayed here with a group of friends for PROMS in the park. This is a pleasant hotel. Rooms are decent and well equiped. Bathroom is small, but adequate. It's good for short stays. Location is excellent and as it happens we did get a...More

1  Thank Candysweetums
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded October 5, 2014

Dear Candysweetums, Thank you for your kind feedback regarding your recent stay. It is very great to receive feedback about your overall experience and such feedback will allow us to improve on the areas where are we lack of. I have spoken with the relevant...More

Reviewed October 2, 2014 via mobile

Low service standards and tired building. Coffee took 45 minute to be served and when we requested the staff says your order is 8th I am busy. Very rude and poor service. Avoid if you can. It's old hotel which needs refurbishment and has lost...More

Thank UtsavManjari
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded October 5, 2014

Dear UtsavManjari, I am very concerned to read your review and I would like to assure you I have taken your feedback very seriously. Please rest assured all points raised have been addressed with the relevant departments and these will be followed up to ensure...More

Reviewed October 1, 2014

Have stayed here on business several times. Staff are very helpful. The bedrooms are spacious but are a bit tired. Location very good for transport and Hyde park is across the road. Having to pay for wifi is an annoyance. Breakfast is ok but nothing...More

Thank Mckejo
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded October 5, 2014

Dear Mckejo, Thank you very much indeed for your lovely feedback regarding the hotel and its location. The guest experience and customer service at Lancaster London are our highest priority, and it pleases me hugely to read your comments regarding our staff. We do appreciate...More

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Most Booked Properties in London, United Kingdom
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Center with Gym / Workout Room
Hotel Amenities
Business Center with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Details
Price range
$281 - $566 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#89 Family Hotel in London
#145 Luxury Hotel in London
#153 Romantic Hotel in London
#204 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$281 - $566 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#89 Family Hotel in London
#145 Luxury Hotel in London
#153 Romantic Hotel in London
#204 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (909)
Room & Suite (623)
Dining (148)
Amenities (31)
Business Center & Event Rooms (14)
Family and Play Areas (1)
Questions & Answers
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Noura A
January 27, 2018|
AnswerShow all 4 answers
Response from Royal Lancaster L | Property representative |
Dear Noura, apologies for the tardiness in responding on behalf of the hotel. We have a selection of facilities and services available to cater for infants. We do offer a buggy, bottle sterilizers, cots and baby bath. I... More
0
Votes
westlife07
February 28, 2017|
AnswerShow all 8 answers
Response from Martin W | Reviewed this property |
I'm sure this will not be a problem for such a good hotel.
2
Votes
Sheena B
January 21, 2017|
AnswerShow all 6 answers
Response from DCole64 | Reviewed this property |
Hi, sorry for the delay yes there are however when we visited, they were also being used by the painters which may have been resolved by now
0
Votes
Room Tips
"The highest rooms for the Hyde Park view"
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"I would say all they rooms are good we had a view of Hyde park"
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"Choose a higher floor for the view"
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"High floors have amazing views; suggest 10 upwards. Try to get full or partial park side."
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