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Lancaster London

#224 of 1,070 Hotels in London
Certificate of Excellence
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3,231 Reviews from our TripAdvisor Community

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Showing 2,680: English reviews
1 review
5 of 5 stars Reviewed April 27, 2014

We (my partner) and i had a topstay and visit in londen. We were here for our 5yrs weddings anniversairy. The Lancaster hotel is situated next to hydepark and you walk within 10 minutes to oxfordstreet or 10 minutes to Notting Hill. By the way; excellent breakfast! I can recommend this hotel to everyone and when we'll visit Londen another... More 

Helpful?
Thank hukriek
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear hukriek, Thank you very much for your amazing review if the Lancaster London. It fills us with joy to read your review, we are glad to have been the hotel of your choice for your 5th anniversary. We hope to welcome you back for many more anniversaries, or even before that. Kind Regards Thoralf Kretzschmar More 

Lahinch, Clare, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 26, 2014

Outstanding hotel, great location right beside tube, hotel itself is fabulous, room was absolutely fine-a better view would have been nice but as i booked through onhotels a specific level of rooms are allocated at that price. Breakfast is amazing, possibly the highlight. Will be returning for sure.

Helpful?
Thank Suzie O
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Suzie O, Thank you for your lovely feedback. We are glad to read you had a great stay. Upgrades to park view rooms are available from £12 per night in case the agency does not offer these rooms, feel free to mention it during your next stay and the receptionist would be delighted to check the availability and quote... More 

Edinburgh, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 26, 2014

Booked in here for 3 nights the London marathon. The hotel is right round the corner from the Lancaster Gate tube station on the central line so getting around is easy. The views from the higher floors are good. If you have a preference for a city or park view (Hyde Park is right across the road) ask if it's... More 

Review collected in partnership with this hotel

Helpful?
Thank Baillie3370
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Baillie3370, Thank you for your kind review. We are delighted you had a fantastic stay and that our location was the ideal starting point for all your trips. It is also great to know that you would love to stay at the Lancaster London again. We look forward to welcoming you back in the not too distant future. Kind... More 

Oslo, Norway
Level Contributor
90 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed April 24, 2014

We stayed at this hotel for four nights in April. We arrived at the hotel around 4pm, and check-in took a long time. The receptionist had to manually find out whether our rooms were ready by walking there himself. No central system for this, apparently. Our room, #903, turned out to be okay, although the A/C unit was very noise.... More 

Helpful?
1 Thank MortenNygard
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear MortenNygard, Thank you for your feedback on Tripadvisor. Please accept my apologies for the prolonged arrival experience; this is a very rare occurrence at the Lancaster London. We do have a property management system; however our team is empowered to check rooms themselves in case our housekeeping team requires assistance. I am also very sorry to hear that the... More 

Gloucester, United Kingdom
Level Contributor
106 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed April 20, 2014

I have stayed at this hotel a couple of times now, both times were work related. The hotel is in a great location, close to Paddington station & Lancaster Gate tube station is directly behind the hotel. Accommodation is pleasant, clean & rooms are fairly spacious, I can't comment on the facilities as I've not used anything in the hotel.... More 

Helpful?
Thank wini544
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear wini544, Thank you for your review on Tripadvisor. We are delighted to know that both your stays were very pleasant and you find our location ideal for your business trips. We look forward to welcoming you back soon. Kind regards Thoralf Kretzschmar More 

S W England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 20, 2014

Very friendly and attentive staff, room immaculate with great views. Excellent location with tube station adjacent. Good value break ..booked directly with hotel which was cheaper than other booking sites, look forward to visiting again.

Helpful?
Thank mjb7
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear mjb7, Thank you for your review on Tripadvisor. We are delighted that all aspects of your stay were to your full satisfaction and that you are already looking forward to visit us again. We await your return. Kind regards Thoralf Kretzschmar More 

Oslo, Norway
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 20, 2014

My daughter and I had to book onto another hotel from where we were staying and found Lancaster London on ebooking.com. We got a fantastic room at the 16th floor With a spectacular view of Hyde Park, London Eye etc. The room was clean and Nice, the location Close to Lancaster street underground station was just Perfect for Our shopping... More 

Review collected in partnership with this hotel

Helpful?
Thank 448KristinH66
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear 448KristinH66, Thank you for your wonderful review. We are delighted you had a fabulous stay and that you enjoyed the view from your room on the 16th floor. I will share you praise of the staff with my colleagues. Thank you for recommending us to your friends and family, we look forward to welcoming you back soon. Kind regards... More 

Copenhagen, Denmark
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed April 20, 2014

This was my wife and mine 7th visit at the Lancaster London. We like having our breakfast in the modern dining area with a view over the park, dinner in the beautiful Island Restaurant & Bar, and a drink in the cosy Lounge Bar. It is strange, that this nice hotel has such a windy and cold Lobby with no... More 

Helpful?
1 Thank danish4
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear danish4, Thank you for your review of the Lancaster London. I am very sorry to hear that your recent stay was influenced by noisy neighbours and the A/C and our room attendants. I would like to assure you that sound insulation will be addressed in our upcoming refurbishment of the hotel. This refurbishment will also involve a complete lobby... More 

Glasgow, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 18, 2014

My husband and I went down to London so that he could run the marathon,. This hotel is really well located and very handy for the underground. The room was lovely and the staff were great and so was the food.

Review collected in partnership with this hotel

Helpful?
Thank ET0703
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear ET0703, Thank you for your review and congratulations on your husband running the marathon. We are glad that our staff made your stay comfortable and that you enjoyed our food and beverage offering. We hope to see soon again, latest for the next marathon. Kind regards Thoralf Kretzschmar More 

Jordan
Level Contributor
75 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed April 15, 2014

I've stayed there on December 2013 for 5 nights, the location is perfect the Lancaster station is just at the side of the building and very close to Marble Arch and just few steps from Hyde park. The overall stay is perfect except I decided to extend one night so I booked online and then I went to the receptionist... More 

Helpful?
Thank roubey
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear roubey, thank you for your feedback about your recent stay with us. I am very sorry to hear that you felt the receptionist was not as helpful as you would have expected. All our team members are encouraged and empowered to make a decision about room allocation, please accept my apologies that not more flexibility was shown in your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Price Range: $156 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#171 Luxury Hotel in London
#207 Business Hotel in London
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