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Lancaster London

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#232 of 1,080 Hotels in London
Certificate of Excellence
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Lancaster London
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3,364 Reviews from our TripAdvisor Community

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Showing 2,795: English reviews
Stratford-upon-Avon, United Kingdom
Reviewed yesterday NEWvia mobile

Stayed here on business and thoroughly enjoyed my stay. Close to Hyde Park which which was nice for a morning run. Fairly close to shopping and restaurants and easy to get to. Rooms clean and service from the team was also very good.

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Helpful?
Thank PLEEWELS
Vancouver, Canada
Reviewed 3 days ago NEW

Crazy extensive building work almost ruined our stay. Reception was very helpful, but what can you do when half the hotel is covered in dust protection material and scaffold. Tea was great, but in my opinion it should be closed for 6 months.

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Helpful?
Thank retiredtravelagent
banffshire
Reviewed 1 week ago via mobile

Great stay at the Lancaster once again. Perfect location, six minutes walk from Paddington, if you're traveling on the Heathrow Express. Lancaster Gate underground round the corner ( however this station is closing from Jan - Aug 2017 as new lifts are being installed). The hotel is across the road from the lovely Hyde Park and walking distance from many...

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Thank galaxygirl10
Reviewed 1 week ago via mobile

We booked ArTea at the Lancaster London. We were blown away! From the attentive, friendly and helpful staff, to the presentation and attention to detail. The sandwiches were beautifully presented, the ham on cranberry bread was lovely. The scones were freshly baked and still warm on arrival, with paint tubes of jam and cream. The little sweet treats were also...

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Helpful?
Thank Fiona O
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear Fiona O, I thank you for taking the time to leave such a kind review of your most recent visit to The Lancaster London for afternoon tea. It is my pleasure to read how much you enjoyed the experience including the sandwiches, scones and our selection sweet treats. Furthermore, I am delighted to hear that how much you appreciated...

Geelong, Australia
Reviewed 1 week ago

We stayed once again at the Lancaster London and even though they are renovating we had a wonderful stay. This hotel is in a great position for getting around London with the Lancaster Gate station next to it. Although this station closed on the 4th Jan as they are putting in new lifts. Paddington Station is only a short walk...

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Helpful?
Thank Gadab0ut
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear Gadab0ut, Thank you very much for taking your time to let us know about your experiences stay at Lancaster London Hotel. I am delighted to hear that how much you enjoyed our fantastic location; the experience of breakfast & dinner at NIPA Thai restaurant. We do appreciate some of our rooms are looking a little tired as you may...

Reviewed 1 week ago via mobile

I arrived to the hotel on the 26th, first when I checked in the rooms were not near by and my sister room was different than my room, her room was new however my room is back dated with old furniture, I was asked to stay in this room for one night and then shift to another room next day....

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Thank fatima_alaradi
LancasterLondonHotel, General Manager at Lancaster London, responded to this review

Dear Fatima_alaradi, Thank you very much for taking your time to write a review in regards to your recent stay with us. I am sorry you were disappointed with your stay, we tried hard to make things right for you. If you were to return later in the year, please let me now so we can allocate you one of...

Stowmarket, United Kingdom
Reviewed 1 week ago

Stayed here with friends NYE and was a great location. We walked approx 18 miles over 2 days. Right near Hyde Park which has some lovely walks. Staff were very efficient and helpful. Booked earlier in the year and got a lovely room at half the price it would have cost if we had booked later. Room was also upgraded....

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Thank beverleydianne
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear beverleydianne, Thank you very much for choosing to stay at Lancaster London. I am so glad to read that you enjoyed the overall experience including the hotel's excellent location and view from your room. Please be assured that I have passed on your kind comments to the rest of the team. However, I am sorry to learn that some...

Luxembourg Province, Belgium
Reviewed 1 week ago

The hotel is situated in a very good position in london close to Hyde Park, Lancaster Gate tube Station , 10 minutes walk from Oxford street and Paddington. Once you got there you will get a little bit confused because of the refurbisment that is going on so you will find another entrance slightly on your left. I`ve been staying...

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Thank europetraveller123
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear europetraveller123, Thank you very much for taking your time to write the feedback on Trip Advisor. I am thrilled to hear that you enjoyed your stay particularly our location. We do appreciate some of our rooms are looking a little tired as you may know, we are currently working tirelessly to improve our product and you will soon be...

San Francisco, California
Reviewed 1 week ago

I really liked this hotel. Once the Lancaster tube station reopens, it'll be great (July 2017). Very easy to get to from Paddington - I walked it in about 10 minutes. The breakfast included with our room rate was stellar! I was very impressed. And the breakfast room is very nice with a view of the park. My favorite amenity...

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Helpful?
Thank rebeccacrandall
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear rebeccacrandall, It was a great pleasure to have you to stay with us at Lancaster London on your recent visit. We were pleased to read that you enjoyed our fantastic location, amenities provided and service from the team. I am sorry for any inconvenience caused in regards to currency exchange however I am pleased to hear that our team...

Istanbul, Istanbul, Turkey
Reviewed 2 weeks ago

Lancaster London has many advantages (location, food, rooms) but for us most important part is very helpfull Staff, from door to room. (And I must say this hotel has the most effective lifts of the hotels, you do not wait more than 30 seconds) The hotel is under re-novation, under construction now, but still you do not feel or see...

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Thank SedatFaks
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear SedatFaks, Thank you ever so much for sharing your kind feedback on Trip Advisor. It is always great to hear that our valued guests enjoy their time spent at the hotel and can take advantage of our great location. Your comments regarding the service are really a credit to every member of staff at the hotel and I will...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Price Range: $150 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Agoda, Travelocity, Cheap Tickets, Priceline and Jetsetter so you can book your Lancaster London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#172 Luxury Hotel in London
#206 Business Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Lancaster London staff and other travelers.
31 questions
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Questions? Get answers from Lancaster London staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book early to get free cancellation and no need to pay until you stay.”
 of 5 bubbles beverleydianne, 1 week ago | Read review
“All rooms are have some good views but you may ask rooms with Hyde Park views. (regular rooms are not big enough)”
 of 5 bubbles SedatFaks, 2 weeks ago | Read review
“Ask before you arrive.About city or park views. We found them very helpfull on this matter.Higher the better though.”
 of 5 bubbles tonybX6518HC, 2 weeks ago | Read review
“Don't stay in room 920 (staff room opposite), poor £20 breakfast”
 of 5 bubbles B25WBthomasp, 4 weeks ago | Read review
“518 had a side view of Winter Wonderland in Hyde Park”
  • View from 518
 of 5 bubbles SunSeeker82_11, 4 weeks ago | Read review
5 of 5
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