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Full view
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Room & Suite (510)
Dining (160)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from London Marriott Hotel County Hall
Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#231 of 1,208 in London
Location
4.8
Cleanliness
4.5
Service
4.3
Value
3.8
Travelers' Choice
Painted with a signature backdrop, the historic London Marriott Hotel County Hall offers proximity to London, England's main attractions. With views of Big Ben, the banks of the River Thames and overlooked by the London Eye, landmarks are a short stroll away from the front doors of our hotel in London. Stay with us and hold your events here, as we feature distinctive venues that can accommodate every occasion.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Taxi service
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
Iron
Laptop safe
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
105Restaurantswithin 0.3 miles
56Attractionswithin 0.3 miles
Contact
Westminster Bridge Road, London SE1 7PB England
Getting there
WaterlooUnderground5 min
EmbankmentUnderground8 min
Rental CarsSee rental cars from $25/day
3530Reviews129Q+A100Room tips
Reviews
Traveler rating
- 2,006
- 896
- 363
- 159
- 107
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Popular mentions
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Most Recent
Had a fabulous treat with friends celebrating a hen weekend. Greeted by Renee our waitress who is a credit to the establishment, fantastic service and fantastic food. Would definitely recommend anyone wanting a special treat. Will definitely be returning. Thank you.
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Date of stay: May 2022Trip type: Traveled
Helpful
Fabulous stay. We were greeted with Champagne and an amazing upgrade to a River View Room on arrival. From the window, you could see the London Eye and Big Ben which was fab. The room was very clean and well turned out with a lovely bathroom with Molton Brown toiletries. The shower was hot and very powerful. Attentive staff and useful bag storage. So welcoming we decided to return for lunch after checkout. We will be back. Thank you!
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Date of stay: May 2022
Helpful
Service was incredible and our server, Aurora, was amazing. Loved afternoon tea at the Country Courthouse Marriott. Such a wonderful treat! We had the unlimited bubbly with the tea and found it so relaxing that we will probably do it again during our stay here!
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Date of stay: May 2022Trip type: Traveled
Helpful
Titanium member. Booked three rooms months ago. Hotel failed to acknowledge status at check-in. What is the point of having a profile and preferences if they are not followed. Low floor rooms. Suite awards not honored. Not a happy start to vacation. Management did not reach out to correct. Rooms for family members scattered although on one floor.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid getting the run around at check in. My mistake was not asking for a manager and trusting...
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Helpful
Response from Martina Dimova, Guest Services / Front Office at London Marriott Hotel County Hall
Responded 4 days ago
Dear Daydream00439490089, Thank you for taking the time to review your recent stay at the London Marriott Hotel County Hall. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations on this occasion. Please note your feedback was passed on to the relevant managers. Warm regards, Martina Dimova - Duty manager
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Very disappointed! Can't believe a hotel of this size only has 1 lift for guests! We had to walk a long way to our room. Not good enough! Thank God I'm not elderly it would have been too much! However, on a plus point when you eventually reached your room they were very well decorated and clean. But the constant sound at night of what sounded like a wind turbine was terrible and it wasn't our air con as that was not on! The restaurant has lovely views its the shame the views are spoilt with such dirty windows! Please clean them! Also, shame not all diners can see the view as a lot of diners sitting with their back against the windows. Missing a trick here Marriot! Food good - service slow - especially at breakfast. With my husbands cooked breakfast arriving 15 minutes after all in our party had finished theirs. In fairness the waitress apologised, but that shouldn't happen! Bar not well stocked as every Bourbon my husband asked for on the menu they didn't have in stock. No concierge to help you up the stairs when you arrive with your suitcases! And no welcome greeting. Poor! My husband forgot his wash bag and the receptionist was kind enough to supply toothbrush etc. which was good The hotel could do a lot better. I usually love Marriots and I'm a member of Bonvy but I will think twice before staying here again. Bit of a disappointment. Could do better! Especially for the price. Good location for sightseeing. Top tip ask for a room near the lift. It will be worth it.…
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Date of stay: May 2022
Value
Location
Service
Helpful
Wonderful hotel and location with great staff. Take time to speak with the Bell Staff they are friendly and knowledgeable about the area. The front desk was great at check-in and were even able to up grade our room in order to accommodate an early arrival after an overnight flight from Atlanta. I can’t wait my the next trip to London.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Ask for a view of the Thames.
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1 Helpful vote
Helpful
The hotel has an interesting location, next to Thames and the London Eye could be seen from our room. Good breakfast, nice room/bathroom. A bit too long of a walk if your room is far from the lifts. Classic high end Marriott.
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Date of stay: February 2022
Helpful
This was an amazing experience, very friendly staff. As a Marriott bonvoy member this hotel honored all gold benefits. And cant wait to stay here again at the end of this month, this upcoming stay will be my first time staying at a marriott property as a platinum member. The location of this hotel is what sets it apart, the amazing room designs and overall history of this place.
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Date of stay: January 2022Trip type: Traveled
Room Tip: Make sure when you arrive to go up the stairs and tell someone to help you with your bags
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Helpful
Been fortunate to stay at this hotel on a few occasions now. Great location for taking in the sights and shows. Customer service is second to none! Leena and Martina made my 8 year old daughters stay unforgettable. Great facilities, plenty of space in the swimming pool and gym. Excellent value! Will definitely arrange to visit again!
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Date of stay: April 2022Trip type: Traveled
Helpful
In as few words as possible NO WAY IS THIS A FIVE STAR HOTEL My advice is to shut down for a few days and give intensive training to the staff. From the minute I stepped in it was hotel hell My husband was not with me. He is a Platinum. He was unsure if he was going to join me as we had a family emergency. I was questioned as if I was trying to steal an upgrade from the hotel fraud as it were. After my discussion at the front desk one of the poorly trained staff called my husband to confirm my story before I even got into my room Believe me if I was going to rip Marriott off it would not be at this hotel. I ordered room service got it delivered in paper plates with flat wooden forks.I called for ice 3× gave that up eventually . There were no washcloths in the room,no bags for laundry etc. Now let's talk about food service. Breakfast was a la cart with a limited menu.I was served a croissant and soft boiled eggs on a flat plate had no idea what I was going to eat the eggs in. It was basically thrown on the plate. This is a serious lack of training and common sense. The staff in the dining room was unsmiling and stiff. Its just not what a 5 star should be.Asking for ice seems to be the holy grail here. I requested again no delivery. The British government has declared the pandemic over the expectation is that service would be at least somewhat back to normal Most of the pandemic precautions have now begun to look like cost savings for Marriott .The one thing I can say is the front door staff is wonderful. Maybe they should do the training. Additionally the area is a huge tourist gathering even with children it's very crowded all the time My advice stay somewhere else. …
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Date of stay: April 2022Trip type: Traveled
Room Tip: Very crowded, specify to staff ur needs very clearly and ask for a real cup and place setting...
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Helpful
Response from Wouter van Hoeve, Guest Services / Front Office at London Marriott Hotel County Hall
Responded Apr 17, 2022
Good afternoon Mandysmokey, Thank you for taking the time in sharing your valuable feedback following your recent stay with us. Once again, I am sorry about the family emergency your husband was dealing with. I believe we have already been in touch regarding the above matter but for transparency, allow me to give you an update from our side as well. The reason for contacting the Platinum member in question, your husband in this case, was not regarding the upgrade. The booking was made on points which means we must tread carefully with the member not physically present at the property at the time of check-in. We pay extra attention to these reservations to avoid fraudulent bookings. My team members followed the procedure here to ensure that this is not the case although it might not seem like the most welcoming approach for which I apologize. This is not a lack of training. The room service offering and your feedback have already been shared with our Food & Beverage director who was already in the process of reviewing the room service guest experience. Your comments regarding the service that was provided by the team in the restaurant is unacceptable, however. Rest assured that the training is certainly in place, but we have recently had a few new starters that we are training on the job whilst we are dealing with a general shortage for staff in the UK. I will pass your specific feedback with the F&B Director so that we avoid this from happening in the future. I can assure you that the quintessential service standards remain the same, whether it is prior or post pandemic. Although I agree with you about most of the pandemic having ended after the publishing of the government's 'Living with Covid-19 plan', here we would like to be careful once again as there are a lot of experts that are warning that the pandemic is not over yet. The restrictions have eased gradually, and we are acting accordingly in line with the latest advice from the experts. Thank you once again for your feedback provided as these comments will be shared internally to avoid any future issues in our quintessential guest experience on all fronts. Kind Regards, Marriott County Hall Team
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PRICE RANGE
$426 - $643 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott london county hall hotel london, london marriott
FORMERLY KNOWN AS
Marriott London County Hall
LOCATION
United KingdomEnglandLondonSouthbank
NUMBER OF ROOMS
206
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Claim Your Listing Frequently Asked Questions about London Marriott Hotel County Hall
Which popular attractions are close to London Marriott Hotel County Hall?
Nearby attractions include Houses of Parliament (0.3 miles), London Eye (0.1 miles), and BrakeAway Bike Tours (0.1 miles).
What are some of the property amenities at London Marriott Hotel County Hall?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at London Marriott Hotel County Hall?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at London Marriott Hotel County Hall?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at London Marriott Hotel County Hall?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to London Marriott Hotel County Hall?
Conveniently located restaurants include The Library at County Hall, Locale, and All Bar One Waterloo.
Are there opportunities to exercise at London Marriott Hotel County Hall?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does London Marriott Hotel County Hall offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to London Marriott Hotel County Hall?
Many travelers enjoy visiting Churchill War Rooms (0.4 miles), Tower of London (1.9 miles), and Houses of Parliament (0.3 miles).
Does London Marriott Hotel County Hall have any great views?
Yes, guests often enjoy the city view available here.
Is London Marriott Hotel County Hall accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.