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Mercure London Paddington Hotel

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Mercure London Paddington Hotel
Mercure London Paddington Hotel
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1,264 Reviews from our TripAdvisor Community

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Showing 979: English reviews
Whanganui, New Zealand
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

On arrival and during my stay the front reception staff were welcoming . Room very clean, small but comfortable and it had everything needed for my stay. Suited me as the hotel was well situated for my exploring of London and the very convenient location of both the buses, trains and tube, close to Paddington Station.

Helpful?
Thank AngeG895
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear AngeG895, We very much appreciate your comments regarding your stay at the Mercure London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Branxton, Australia
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Average hotel, next to Paddington railway station. Room size very small, but we only used it for sleeping, low noise level considering its location, restaurant food enjoyable and the staff were efficient. Unfortunately some of the Hotel staff were not of a reasonable standard and found it hard to give any service, whilst the reception staff were most considerate and... More 

Helpful?
Thank Michael E
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Michael E, We very much appreciate your comments regarding your stay at the Mercure London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Level Contributor
74 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We chose the Mercure as I wanted to use some loyalty points. However, it worked out really well, given that we didn't know London very well at all. It is sited right next to both the Paddington tube station and the rail link, including the Heathrow Express. If you wanted to arrive at Heathrow, get on the express to downtown... More 

Helpful?
Thank Mark L
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Mark L, We very much appreciate your rating as 5 stars regarding your stay at the Mercure London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Chicago, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Mercure is literally next door to Paddington Station, meaning it's a few steps from the Heathrow Express train as well as regional trains to the west and southwest of England. The staff were welcoming and helpful, the room was impeccably clean, and the bed was super comfortable. Earplugs were provided, but thick windows kept out the street noise. I... More 

Helpful?
Thank FanofHawaii
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Fanofhawaii, We very much appreciate your rating as 5 stars regarding your stay at the Mercure London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Las Vegas
Level Contributor
128 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Very small but everything you need although no fridge or microwave. Nice bathroom, looked like it had been remodeled yesterday! Extremely clean. Nice staff. Right next to Paddington so easy to get everywhere in London and also easy to catch Heathrow Express for early flight. I might have given it a higher score but was a little small for the... More 

Helpful?
Thank Citprof
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Citprof, We very much appreciate your comments regarding your stay at the Mercure London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

UK
Level Contributor
146 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
1 of 5 stars Reviewed 1 week ago

I needed a centrally located hotel with good transport connections and this seemed ideal. The hotel’s website said: "The Mercure London Paddington Hotel offers you the convenience of a central location next to Paddington Station and the comfort of an elegant 4 star contemporary boutique hotel. " Nowhere did I see a reference to incessant noise. I booked a standard... More 

Helpful?
Thank JMarpleInc

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Maastricht, The Netherlands
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Rooms are small. Although I got upgraded to a larger room I am wondering what my 'standard' room would have been like. As mentioned. Hotel is at great central location. Literally next to entrance of Paddington station. 5 min walk from Paddington Central Business area.

Helpful?
Thank Tako F
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Tako F, Thank you for taking the time to tell us about your experience at the Mercure London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Plymouth, United Kingdom
Level Contributor
401 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I needed a one-night stay between coming into London City airport and heading off early from Paddington station the next morning. The Hilton was full, so I booked this Mercure for the first time and was pleasantly surprised. The room was very small, though I've had smaller in London; whilst it would be in my opinion unbearable to share, and... More 

Helpful?
Thank Devon1964
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Devon1964, We very much appreciate your comments regarding your stay at the Mercure London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Vienna, Austria
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

They might not win the contest of the "Best Breakfast in London" (quite industrial loveless). But the room is clean, modern, functional, a bit small (London...) but more stylish than entry level hotels - as expected with a Mercure hotel (although a bit noisy on the street side, use the earplugs provided in the room). Staff is responsive and caring,... More 

Helpful?
Thank knj_from_fr
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Knj_from_fr, We very much appreciate your comments regarding your stay at the Mercure London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Thatcham, United Kingdom
Level Contributor
67 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just stayed here for 4 nights due to working in Paddington Station. Excellent location for the station, and very nice staff. However, my room was very small. Bed was comfy, nice shower. The air con did not work properly during the whole stay, ended up using a fan. Impossible to sleep on the final night, was looking forward to getting... More 

Helpful?
Thank Carl J
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Carl J, We very much appreciate your comments regarding your stay at the Mercure London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines. ... more   less 

Additional Information about Mercure London Paddington Hotel

Address: 144 Praed Street | Paddington, London W2 1HU, England
Location: United Kingdom > England > London > Paddington / Maida Vale
Price Range: $161 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure London Paddington Hotel 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Quality Inn London
Quality Crown Hotel Paddington
Quality Crown London
Mercure London Paddington Hotel England
Hotel Style:
#317 Luxury Hotel in London
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