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Mercure London Paddington Hotel

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Mercure London Paddington Hotel
Mercure London Paddington Hotel
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1,245 Reviews from our TripAdvisor Community

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Showing 965: English reviews
West Yorkshire, United Kingdom
Level Contributor
114 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My room was clean and very small, you had trouble passing between the bed and wardrobe. This air conditioning was very loud and ineffective. Breakfast and meals were next door in Garfunkels or a two minute walk down the street. Breakfast in Garfunkels on the first day a choice of scrambled eggs on toast or nothing warm, as they had... More 

Helpful?
Thank Ian M
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Ian M, Thank you for taking the time to tell us about your experience at the Mercure London Paddington. As for the size of the room,these are clearly marked on the website that you booked through so that you can make an informed decision on what is best for your requirements. Thank you for informing about the air conditioning... More 

Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Well the location of this hotel is perfect! We never expected it to be this close to the station!! Requested an early check in at 11am when booking months ago to be told on the morning that this was not available as 11am is check out. So your telling me the whole hotel is fully booked and not one room... More 

Helpful?
Thank Ffion E
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Ffion, Thank you for your positive feedback and I'm pleased to know that your stay was comfortable as we've a great location. As you had few concerns, I would like to explain you in detail. Firstly, Early check-in is a request by our guests however we can only check them in early if we've a room available in the... More 

Aylesford, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

What an awful room! Booked an Executive Kingsize room. Supposedly a reasonable size. Couldn't stand up straight one side of the bed due to the eaves of the building. The bathroom was barely 1 metre wide! It was a backwards 'L' shape with the bath being the 'L' part. Absolute joke. When I reviewed direct to Mercure they basically told... More 

Helpful?
Thank PaulDWest-Sussex
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Paul, Thank you for taking the time to tell us about your experience at the Mercure London Paddington. As for the size of the room,these are clearly marked on the website that you booked through so that you can make an informed decision on what is best for your requirements. Our executive rooms are of reasonable size as per... More 

Travelers are raving about these London hotels

Melbourne, Australia
Level Contributor
11 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Location is brilliant: direct access to the Tube and Heathrow trains and Hop On/Off bus across the rd. The room was a reasonable size for London (Executive room) but the carpet needed a good clean. The bathroom was good, seemed to have been updated. Servicing the room was a bit of a farce...I washed my own coffee cups for 3... More 

Helpful?
Thank 794jancal34
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear 794jancal34, I'm pleased to know that your stay was convenient as its a great location and the staff were cool and will definitely share your comments with all. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every... More 

essex
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

small lobby and bar, no beer but we could through to Garfunkels to get this. Very small room, smaller than average with a 4ft bed for 2 people, we were offered the chance to move to a twin room , not quite what we had planned for a romantic night away though. Tiny bathroom too but lovely shower. Would say... More 

Helpful?
Thank kitten42
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Kitten42, Thank you for taking the time to tell us about your experience at the Mercure London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As for the size of the room,these are clearly marked on the website that you booked through so that you can make... More 

Adelaide, Australia
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed five nights at the Mercure in Paddington. It is a great location if you are flying into Heathrow as there is a direct train from the airport and Paddington station is literally a 30 second walk from the hotel. The service was nice enough but the staff weren't overly friendly. The room was small which is typical for... More 

Helpful?
Thank Inepicurable
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Sir/Madam, Thank you for taking the time to tell us about your experience at the Mercure London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Paris, France
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Thanks you so much you are just amazing you did Help me in everything I need, excellent service, breakfast wonderfull, Great trip thanks to you. Hope to return soon Claudia et Alexandra.from Paris. The hotel is very well located traveling for business or vacations you Will find everything a round the hotel and the most Heatrow Express just 15 min... More 

Helpful?
Thank cayita31
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear claudia, We very much appreciate your comments regarding your stay at the Mercure London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Mechelen, Belgium
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was a good choice. Next to paddington train and underground station. Easy to make all your connections within London. Easy to take the heathrow express from this station. This is a rather small hotel. Small lobby but friendly staff. I had a room on the executive floor. Clean but not that big. In fact rather small in comparison... More 

Helpful?
Thank comics2016
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Comics2016, I am pleased that you enjoyed your time with us and that you have found our location to be very convenient and staff very friendly. I'm disappointed to know that you were not very happy with the air-con but had you informed our reception they would have send a maintenance supervisor to check the fault. If for some... More 

London, United Kingdom
Level Contributor
145 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This is a very well located hotel, just outside Paddington station. It's new so very clean with comfortable beds. The small double rooms have beds pushed into corners with noisy air con. If you want a good night sleep go for a higher floor and don't open the window

Helpful?
Thank jim g
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Jim G I am pleased that you enjoyed your time with us and that you have found our location to be very convenient. I'm disappointed to know that you were not very happy due to noisy air-con but had you informed our reception they would have send a maintenance supervisor to check the fault. If for some reason the... More 

Wales UK
Level Contributor
360 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked one night here following arrival at LHR on an evening flight prior to returning home next morning. One a positive note: Excellent location cannot be easier for the train/underground/Heathrow Express! Quick check in without delays, friendly yet professional. Complimentary water in the room Tea/coffee making facilities There is a lift albeit quite small still better than carrying luggage! But... More 

Helpful?
Thank Commz
Malcolm L, Operations Manager at Mercure London Paddington Hotel, responded to this review

Dear Commz, I'm pleased to know that your stay was comfortable and convenient. As for the size of the room,these are clearly marked on the website that you booked through so that you can make an informed decision on what is best for your requirements. We do have several different room types in the hotel, ranging from single rooms to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines. ... more   less 

Additional Information about Mercure London Paddington Hotel

Address: 144 Praed Street | Paddington, London W2 1HU, England
Location: United Kingdom > England > London > Paddington / Maida Vale
Price Range: $164 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure London Paddington Hotel 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Quality Inn London
Quality Crown Hotel Paddington
Quality Crown London
Mercure London Paddington Hotel England
Hotel Style:
#313 Luxury Hotel in London
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