Our second visit. 5/5 last time and nothing has changed. Classy, friendly, comfortable and quiet (with a rear facing room, avoid a street view) The bar and restaurant downstairs are also both very good. A great place for a complete night out. We’ll be back for a 3rd visit, no doubt.
This Hotel was perfectly located, intimate, and extremely clean. The staff was amazing, the facilities and amenities were perfect, and I couldn't have asked for a better stay in London. The gym was small, but provided plenty of equipment to workout, the restaurant was nice, and the bar was perfectly placed. Would highly recommend! Worth every penny!
I made a short visit to London, and the Hotel and its people made It a best value. The location is just perfect, Room and restaurant and bar just excellent, and room service was particularly eficient and attentive (Fernando was of amazing help, thank you!!). Definitively, I found my place to come back whenever in London. Thanks!!
Lovely hotel, magazine-perfect lobby, rooms. Extremely comfortable rooms and well thought-out, from the beds to the bathrooms to the small touches such as the night lights. Just a couple of minus points: - breakfast is on the stingier side, given the hotel class - during our stay there was a major technical snag that resulted in most guests being locked inside/outside for over a couple of hours. Things that happen. But what irked was that the inconvenience wasn't acknowledged - even a tiny gesture such as a drink or coffee at the bar wouldn't have broken the bank but would have been a kind gesture of acknowledging the inconvenience. And overall the attitude of staff and management is, yes very polite almost obsequious, but at the same time there's something weird how they will insist on doing things their way and not the clients' way. As in, don't try to do anything your way as they will insist on making you go through their hoops to suit their routine. So I lose the hotel a star over these points. Otherwise great … just hope nothing untoward happens during your stay as management will not be accommodating or resourceful.…
Great location and on a quieter street. Perfect location for a Westend Show. The hotel restaurant do an early pre theatre meal offer which is great value. The decor and amenities are of a very high standard. Every member of staff was so friendly and many thanks to Komal who offered us a free upgrade for my Husband’s birthday.
Room service's staff goes above and beyond. Food is excellent, Everybody is very lovely and always willing to help. Rooms are confortable, modern and clean. Location is amazing very close to Covent Garden.
We booked at the last minute and it was a great choice. Thanks to one of the hotel staff, Fernando El Sevillano, we felt right at home. We had to work at the hotel and he took care of us at all time. Thank you very much Fernando!
We just spent 3 nights here and got a decent deal that included breakfast. The hotel, lobby, room etc are lovely and its location is fantastic for the opera house and theatres. My wife was a little concerned about the air conditioning (based on other reviews) but she thought it was one of the quietest we have stayed in - so that was good. My minor comments are that the breakfast choice is very limited - they mention pastries but that just means croissants and doughnuts - no Danish pastries., very limited breakfast cereal, jams had to be requested and coffee was way too strong. Also the service was very hit and miss - it was almost as if they were brand new to the job and were not entirely sure what to do. This however does not detract from it being a great hotel in a fantastic location - will definitely be using again.…
Exceptional service and very high standards throughout. The rooms were clean, well equipped and have a luxurious feel. One important point for me is that they are quiet and I never hear neighbouring rooms. The bar area has a relaxed and friendly vibe in both the day and evening where the music is always good. The food here is also excellent and if a very high quality. I’ve stayed here a number of times now and it never ever disappoints. Thank you Middle Eight.
Really welcoming and helpful staff. Particularly impressed by the service received from Saquib. The hotel has a modern theme. Bedrooms were very clean and chic. The hotel also offered a complimentary minibar with soft drinks. Will be back!
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