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Lancaster Gate Hotel

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Lancaster Gate Hotel
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2,041 Reviews from our TripAdvisor Community

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Showing 1,424: English reviews
Harrogate
Reviewed July 16, 2011

I have stayed at the Lancaster Gate Hotel numerous times as I use it for business when I am in London. The hotel is a good bolt hole for when visiting London. The staff are helpful and friendly and the rooms are fine. Yes, it it could do with updating but it is far from being tired like some hotels...

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Helpful?
Thank Jamessearby1
Paulamcm, Manager at Lancaster Gate Hotel, responded to this review

We were delighted to hear that you enjoy your stays at the Lancaster Gate Hotel. It is always fantastic to receive positive feedback about the hotel and its staff. We encourage all feedback from our guests so that we can continue to maintain and improve our guest satisfaction. As a point of interest we are currently carrying out a soft...

Glasgow, United Kingdom
Reviewed July 15, 2011

Minus points... Even a coldest setting, shower was scolding hot. Decor was dated. Cupboard marked fridge had no fridge. No free wifi Sausages at breakfast were NOT cooked. Plus points... Clean Quiet, my room was at the rear Decent location, in the middle of several underground stations. Close to Hyde Park and Oxford St.

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1Thank TonyShields
Paulamcm, General Manager at Lancaster Gate Hotel, responded to this review

Thank you for taking the time to review the Lancaster Gate Hotel after your recent stay. We welcome all feedaback from our guests. We are currently refurbishing all the bedrooms in the hotel which will only enhance the product more and we ensure that we maintain the current rooms when all maintenance issues are reported. The hotel does not offer...

Melbourne, Australia
Reviewed July 13, 2011

After just finished traveling UK and Paris, I'd have to say this one of the best hotels we stayed. There are many dodgy hotels in UK. But this hotel provides clean and comfy rooms. The best this is the location. It's extremely convenient! I would definitely stay there again!

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Helpful?
Thank chee80
Paulamcm, Manager at Lancaster Gate Hotel, responded to this review

Thank you for taking the time to review the Lancaster Gate Hotel and for choosing it during your recent trip to London. We were delighted to read such positive comments about the Hotel and its location. It is very important for us to receive feedback from our guests so that we can continue to improve our customer care. We hope...

uk
Reviewed July 11, 2011

therre is no review for this hotel, as we got as far as reception, after booking several weeks ago, only to be told, without even one sorry, that a system failure, had failed to book us a room, so we were now booked in another hotel, no offer of transport, just a google map with a cross drawn on it,...

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5Thank jlidwyn
Paulamcm, General Manager at Lancaster Gate Hotel, responded to this review

Thank you for taking the time to review the Lancaster Gate Hotel we are constantly striving to improve our customer satisfaction and welcome all feedback. I can undertsand your frustration at having been relocated to another hotel and please accept my sincere apologies. However every effort was made to minimise the disruption by arranging a hotel within 3 minutes walk...

Watford, UK
Reviewed July 3, 2011

We stayed at the Lancaster Gate Hotel in order to attend a concert in Hyde Park. The hotel was very close to Hyde Park and to tube station so location was ideal. We arrived at the hotel too early to get into room, but were able to check in and leave our luggage. The staff on reception were very pleasant....

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1Thank Watfordweekenders
Irvine, United Kingdom
Reviewed July 3, 2011

Stayed at this hotel for one night when visitng London for a concert at Hyde Park. Was in a great location for Hyde Park and was only around 20 minutes walk to Oxford Street. The hotel rooms where a bit dated but were spotless and had everything that was needed. Would definately consider staying here again.

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Thank JemPem
Reviewed June 28, 2011

I stayed one night at the Lancaster Gate Hotel for a business trip. It was a perfectly adequate business hotel, I had a decent size and the breakfast was fine, with plenty of choice. The decor of the room was a bit dated but it was clean and tidy. The air conditioning was a bit loud, especially at night but...

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Helpful?
Thank terryhufc
Paulamcm, Manager at Lancaster Gate Hotel, responded to this review

Thank you for choosing the Lancaster Gate Hotel and for taking the time to publish your review. We were delighted to read that you enjoyed your stay and in particular the location of the hotel. We are constantly striving to improve our customer satisfaction/care and have duly noted your comments. Once again thank you for taking the time to review...

Vancouver, Canada
Reviewed June 26, 2011

June 11 - check-in after taking three planes from Mallorca. "Your reservation has been cancelled". The "manager" walks away leaving the terribly mannered young man punching at his computer, making no eye contact, telling me to contact Hotels.com, "there's a problem with your card". Reservation is cancelled. Having been on the road since May 24, I did not live and...

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6Thank JanusDT
Paulamcm, General Manager at Lancaster Gate Hotel, responded to this review

Thank you for taking the time to review on Trip Advisor we welcome all feedback and use it to improve our customer care/satisfaction. I am a little confused by your review as we do not check the credit cards given to us to Hotels.com - they would do this on confirmation of the booking and then send us an alternative...

Galati, Romania
Reviewed June 13, 2011

Despite other reviews, I must say this hotel was a very pleasant surprise. Well, maybe the furniture would need some extra attention... but nothing else more to say as negative. Assuming London is huge and there is all over something to see, the position is great. The neighborhood seamed secure - at least we have had no incident what's so...

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2Thank psilviu
Lancashire
Reviewed June 10, 2011

Roomy well equipped rooom. Clean. Efficient staff. Inefficient lifts. Breakfast was rather disappointing - average rather than good. I discovered too late that guests have free access to a nearby leisure centre which they claim has a fabulous pool. Locationwise, it is a bit of a walk from Paddington but through an area with a lot of cheap restaurants. It...

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Helpful?
Thank Brunlea
Paulamcm, Manager at Lancaster Gate Hotel, responded to this review

Thank you for choosing to stay at Lancaster Gate Hotel, and taking the time to review your stay – we welcome all guest feedback. I was surprised to read your comments about breakfast as we have received very favourable reviews regarding the standard of breakfast but we would certainly welcome some more feedback on this so please feel free to...

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Amenities

Highlights
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Lancaster Gate Hotel is located across from Hyde Park and Kensington Gardens and is a short stroll away from Portobello Market, The Albert Memorial, Albert Hall, Marble Arch and Oxford Street. The hotel has 196 rooms with modern amenities and special facilities for business travellers and families. Our Serpentine Restaurant & Bar offers international dining options as well as our popular breakfast buffet. We also provide 2 meeting rooms for small-scale business meetings, conferencing and events. ... more   less 

Additional Information about Lancaster Gate Hotel

Address: 66 Lancaster Gate, London W2 3NA, England
Location: United Kingdom > England > London
Price Range: $121 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lancaster Gate Hotel 3*
Number of rooms: 196
Reservation Options:
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Also Known As:
Park Inn London
Park Inn Hyde Park
Lancaster Gate Hotel London, England
Hotel Style:
#339 Family Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Lancaster Gate Hotel staff and other travelers.
61 questions
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Questions? Get answers from Lancaster Gate Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Purchase breakfast separtely as it works out cheaper”
 of 5 bubbles Christophergiles, 2 weeks ago | Read review
“There is an elevator but on my floor also a few stairs down to the room. The window didn't close properly so the room often felt cold.”
 of 5 bubbles outoftowner300, Jan 19, 2017 | Read review
“very soft mattresses! difficult to sleep on. also the double beds need to be true double beds.”
 of 5 bubbles 676atulk, Jan 9, 2017 | Read review
“Standard room 323 is too small”
 of 5 bubbles T7668KMderekb, Dec 30, 2016 | Read review
“Chose a room at the back, away from the lifts on a higher floor”
 of 5 bubbles Bon444, Dec 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question