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Lancaster Gate Hotel

Traveler (639)
360
Panoramas (9)
Room & Suite (382)

About

#544 of 1,118 hotels in London
Location
Cleanliness
Service
Value
Lancaster Gate Hotel is located across from Hyde Park and Kensington Gardens and is a short stroll away from Portobello Market, The Albert Memorial, Albert Hall, Marble Arch and Oxford Street. The hotel has 196 rooms with modern amenities and special facilities for business travellers and families. Our Serpentine Restaurant & Bar offers international dining options as well as our popular breakfast buffet. We also provide 2 meeting rooms for small-scale business meetings, conferencing and events.
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Property amenities
Room service
Restaurant
Bar/Lounge
Free Internet
Breakfast Available
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Wifi
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Room features
Air conditioning
Accessible rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood

Location

Full view
100Great for walkers
Grade: 100 out of 100
112Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
2,493Reviews
78Q+A
100Room tips
Traveler rating
  • 458
  • 1,215
  • 591
  • 158
  • 71
Time of year
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Popular mentions
Superb service from very friendly, very professional & highly motivated staff for an extensive and very delicious tea afternoon tea spread. Great attention to detail in everything. Great location. Highly recommended.
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We stayed at Lancaster Gate Hotel for 3 nights in a family room. Pros: great location, friendly and helpful staff, clean, breakfast isn’t bad, tasty restaurants around the corner, The Swan pub within walking distance on Bayswater. Cons: at least our room wasn’t anything like
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Response from Linda M, General Manager at Lancaster Gate Hotel
Responded yesterday
Dear Tucsonmamma, Thank you for taking the time to review our hotel . I am glad that you enjoyed your stay with us overall and we will certainly work to improve on the points you have made. Thank you again for your invaluable feedback.
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Save your time and go to a better hotel. The air condition never worked properly, you had to literally climb up to get into the shower, slow room cleaning service...the list goes on and on. Not to mention I found hairs that didn’t belong to me in my “clean” sheets.
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Response from Linda M, General Manager at Lancaster Gate Hotel
Responded 3 days ago
Dear Nicole S, Thank you for taking the time to review our hotel after your recent stay with us. It was very disappointed that the such comments were made, as we typically receive positive feedback for the cleanliness and for the general standards of our hotel. We urge guests to report any issues to reception so it can be rectified immediately. Guest satisfaction is of upmost importance, and we apologise any shortcomings you may have experienced during your stay with us. Once again thank you for your feedback
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Rooms very small & noisy. Not a lot of room to move around. Upon arrival to our two booked rooms which we paid for on arrival we were all told breakfast was included which we expected, but the next morning we had to pay £12 per person for breakfast. I had left my purse in my
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Response from Linda M, Manager at Lancaster Gate Hotel
Responded 1 week ago
Dear 865tammyw Thank you for taking the time to review the Lancaster Gate Hotel. We were disappointed to hear your comments about the Hotel. As the hotel is not purpose built rooms differ in shape and size. We are always happy to change rooms when brought to our attention, should availability permit. The room is inclusive of complimentary shampoo, conditioner and soap. Shower caps and face cloths are available on request. Thank you for your comments about breakfast. All feedback is greatly appreciated so we can continue to improve our service. Thank you once again for your time and I do hope we can have the opportunity to welcome you to the Lancaster Gate Hotel.
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We stayed at this hotel for 5 days in May and again for 5 days in June ending today. This is a clean comfortable and friendly hotel. The beds are comfortable, the bathrooms adequate and the rooms quiet. The hotel is close to Paddington station; close to Bayswater station and
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Response from Linda M, General Manager at Lancaster Gate Hotel
Responded 1 week ago
Dear chan351, Thank you for taking the time to review our hotel and I am delighted that you enjoyed your stay with us. I will pass your kind message onto all the staff. Thank you again for your invaluable feedback.
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PRICE RANGE
$137 - $230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park inn londonpark inn hyde park
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
196
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