InterContinental London Park Lane, an IHG Hotel
Park Lane Park Lane, London W1J 7QY England
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Room & Suite (1013)
Dining (434)
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About
#128 of 1,205 hotels in London
Location
4.8
Cleanliness
4.7
Service
4.5
Value
3.9
Travelers' Choice
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Property amenities
Electric vehicle charging station
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid public parking nearby
Secured parking
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Banquet room
Meeting rooms
Photo copier / fax In business center
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
City View
Languages Spoken
English, French, Spanish, Arabic and 10 more
Location
100Great for walkers
Grade: 100 out of 100
115Restaurantswithin 0.3 miles
41Attractionswithin 0.3 miles
Park Lane Park Lane, London W1J 7QY England
Getting there
Hyde Park CornerUnderground3 min
Green ParkUnderground8 min
Rental CarsSee rental cars from $25/day
3287Reviews44Q+A100Room tips
Reviews
Traveler rating
- 2,039
- 789
- 259
- 110
- 91
Time of year
Traveler type
Language
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Selected filters
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- English
Popular mentions
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Most Recent
I must say that both my wife and I were really impressed with this Hotel. First of all, the Club Lounges are important to us and we were extremely pleased with this property’s lounge. It is beautiful and the service was exceptional. Really kind people and so willing to assist. We thank very sincerely Esther, Nicole (I think, my eyes are not so good, so I apologize if I got your name wrong 😔) and Raphela. Jane from Dublin was also most kind and helpful. We thought the afternoon tea was great and we were able to hold a business meeting in the Club Lounge and simply pay for what our guest had. Very helpful to have the meeting there. We throughly enjoyed the Hôtel experience and had another business meeting in the lobby lounge. Both food and service was superb!!! One last point, for some reason when we arrived in the evening our driver missed the entrance to the hotel and parked just past the hotel. We had considerable luggage and immediately the porters came to us to assist and to welcome us. Wow!!! So very kind. Really a great stay. We will be back and are selecting Intercontinental hotels when we can. They haven’t disappointed us. With appreciation…
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great service from the moment we arrived till the moment we left. Room was excellent. We arrived several hours early and we were still accommodated. Hotel was very clean, staff very helpful. Would definitely recommend.
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Staff were both professional and friendly My IHG diamond elite status and Ambassador status was recognised and I appreciated the triple upgrade. Bed was extremely comfortable.. The Club lounge was the best I have ever seen. Breakfast cooked to order ( plus a continental buffet), a proper English tea in the afternoon (complete with warm scones and crustless sandwiches) and a splendid cocktail hour ( two hours actually) with top drawer spirits, champagne and amazing canapés —-all overlooking Hyde Park. The bar on the ground floor had live music and again, wonderful staff. I am already dreaming of our next visit.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Lovely hotel in a great location close to Hyde Park We chose to pay for access to the clubroom on the 7th floor where we enjoyed superb breakfast & afternoon tea with a wonderful view. Exceptional & friendly service from a team of highly trained staff.
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Date of stay: May 2023Trip type: Traveled with friends
Room Tip: No problem, finding a taxi here there is a constant stream coming right up to the covered entrance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel's services are great, and its location is close to the palace, important markets, and gardens. The staff has a wonderful and sophisticated experience at the same time I advise everyone to choose this hotel … in addition to the comfort in the rooms, calmness and cleanliness
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Great Hotel excellent attentive staff nothing too much trouble, clean smart and great location would recommend to everyone thinking of a hotel in central London. Tube station within short distance an taxi readily available.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Love the hotel. Love the staff from the doorman to housekeeping. They were all smiling and making sure that I was satisfied with my staying. They even helped me by lending a stroller. The housekeeper was very kind with my request for water every day. Also, it is an excellent location.
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My business partners and I made a decision to use IHG and specifically Intercontinental Parklane London as our preferred hotel for business travel. As a Platinum Elite and Ambassador I was expecting an upgrade from the Mayfair Premium room I booked to a Suite. Upon checkin late last night after 22 hours of travel I was told that the room I had booked(Mayfair Premium) had Park views and the suite would have internal views. This is extremely disappointing as it is reasonable to expect the upgraded room to have the same or better views than the one you are in(unfortunately I am still in the Mayfair Premium room with no upgrade and giving me extra points is meaningless). The usual hotel I stay in(Hyatt Churchill) I know for the price I am paying here I could have received a Regency Suite with club access which has views of the square and a balcony. I am here with my Significant Other and it is her birthday and first time to London hence wanting a special stay. Also the receptionist did not mention anything about the club floor, the times of the breakfast, afternoon tea or evening canapés, we weren't even told what floor the club is on! Not a great start to my change of hotels and very disappointing given what I thought would have been a stay in a suite with a view for my significant other. I am here for 6 nights(5 more nights) and I hope that choosing the Intercontinental Park Lane for this and my business partners is not a mistake. Beware the rules around the Ambassador programme and how they choose to define a 'upgrade'.…
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from InterContinental London Park Lane, Owner at InterContinental London Park Lane, an IHG Hotel
Responded 2 weeks ago
Dear davidmross1973, Greetings from InterContinental London Park Lane. We are very sorry to note that you are not enjoying your stay. For your information, our Guest Service Manager, Alexandros would like to contact you directly at your convenience, in order to resolve the situation in as satisfactory a manner as possible. We very much hope that we will be able to turn this around and regain your trust. Therefore, please do let us know when Alexandros can speak to you. Once again, please accept our sincerest apologies and we hope to hear from you soon. Thank you. Best wishes, Gayle Wang Executive Office gayle.wang1@ihg.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An amazing stay in a first class hotel coupled with professional and friendly staff. All services are of high standard and the amenities are excellent. A wonderful stay and worth repeating it location wise is suited in the heart of May fare area. The restaurants provide very good quality of food and the hotel atmosphere makes the hotel guest feel home.
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Stay at International hotel park lane
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Terrible service from the Managers! This hotel doesn’t acknowledge your IHG status which I am an Ambassador for their hotel! The worst 1 of all was Veneliza, that manager only caters to a certain kind of people! I was told that if I wasn’t happy to cancel my reservation, from front desk Jorge, like I had a choice, it was already paid in full! The only thing I liked about this hotel was The Theo Randall Restaurant! They were AMAZING! Some front desk personnel and some concierge. Overall, when I’m back in London, I will be definitely staying elsewhere!
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from IHG Service, Owner at InterContinental London Park Lane, an IHG Hotel
Responded 1 week ago
Hello crzydiva63, Thank you for staying and choosing our InterContinental London Park Lane. We appreciate you as one of our IHG® One Rewards Ambassador members! We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference for improvement. I hope you'll consider us again for your future accommodation needs! Stay safe, Jomar M. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$598 - $845 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hotel london, intercontinental london park lane
LOCATION
United KingdomEnglandLondonMayfair
NUMBER OF ROOMS
449
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Claim Your ListingINTERCONTINENTAL LONDON PARK LANE, AN IHG HOTEL - Updated 2023 Prices & Reviews (England)
Frequently Asked Questions about InterContinental London Park Lane, an IHG Hotel
Which popular attractions are close to InterContinental London Park Lane, an IHG Hotel?
Nearby attractions include Bomber Command Memorial (0.09 miles), Apsley House (0.1 miles), and The Grenadier (0.3 miles).
What are some of the property amenities at InterContinental London Park Lane, an IHG Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at InterContinental London Park Lane, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental London Park Lane, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental London Park Lane, an IHG Hotel?
Yes, paid public parking nearby and secured parking are available to guests.
What are some restaurants close to InterContinental London Park Lane, an IHG Hotel?
Conveniently located restaurants include Smith & Whistle, Ormer Mayfair, and Iran Restaurant.
Are there opportunities to exercise at InterContinental London Park Lane, an IHG Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at InterContinental London Park Lane, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental London Park Lane, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental London Park Lane, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Japanese.
Are there any historical sites close to InterContinental London Park Lane, an IHG Hotel?
Many travelers enjoy visiting Churchill War Rooms (0.9 miles), Houses of Parliament (1.1 miles), and Tower of London (3.2 miles).