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DoubleTree by Hilton London Kensington

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Traveler (1188)
Room & Suite (556)
Dining (87)

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About

#585 of 1,170 hotels in London
Location
4.7
Cleanliness
4.5
Service
4.3
Value
4.1
DoubleTree by Hilton London Kensington is a contemporary designed boutique hotel just a stone's throw away from Gloucester Road tube station with direct connectivity from Heathrow Airport (via the Piccadilly line) and from Victoria train station (via the District or Circle line). Harrods, Hyde Park, Natural History Museum, Royal Albert Hall and Science Museum, Earls Court and Olympia Exhibition Centres are few of London's top tourist attractions that are in close proximity to the hotel. DoubleTree by Hilton London Kensington is a perfect hub for shopaholics as Knightsbridge, Sloane Square and the West End are all easily accessible. Retreat and recharge in one of the 162 spacious bedrooms featuring new beds, linen and other facilities such as highspeed broadband internet access and 32 inch flat screen televisions to meet the requirements of a savvy traveller. Of all of Kensington's bars, The Bar seems to be a favourite hang out for locals that end up dining at the Umami restaurant. DoubleTree by Hilton London Kensington boasts over 250 square metres of event spaces that all have natural daylight. The boardroom and garden room overlook the hotels private landscaped garden; a rare sight in a central London hotel. The hotel also has a state of the art fitness suite with the most up to date training equipment.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Languages Spoken
English, French, Spanish, Chinese and 2 more
4.5
4.5 of 5 bubbles3,771 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The DoubleTree by Hilton London Kensington is often celebrated for its spotless common areas and rooms, although there have been occasional mentions of delayed cleaning services. Its location near Gloucester Road tube station is frequently appreciated for convenience. While the amenities and intimate atmosphere receive positive marks, some guests have called out the need for maintenance and attention to detail. Service is generally commended for being professional, yet some have experienced issues with responsiveness. Room conditions have been met with mixed reviews, particularly regarding maintenance and air conditioning, leading to varied opinions on the hotel's value.
Location
Convenient
Atmosphere
Inviting
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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3771Reviews115Q+A100Room tips
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Sam.c1888 wrote a review Yesterday
Seaton, United Kingdom38 contributions
Stayed here for 1 night in room 305, lovely modern styled room, everything functioned fine but the air conditioning strangely turned hot around midnight which woke me up and had to turn it down again. As I diamond member I usually get water and a cookie at check in or in the room but nothing was offered, I had to return to reception and specifically ask, no room upgrade either which is rare I did feel the loyalty status perks were lacking at this hotel. Breakfast was really nice, plenty of choice and all food was properly hot not just warm. No bottle opener available for the room either at reception or in the room so make sure your bring your own or drink in the bar. Gloucester Road tube station was extremely conveniently located.
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Date of stay: February 2024Trip type: Traveled with family
Room Tip: No bottle openers in the room or at reception Gloucester Road tube station is a 1 minute walk
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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merypee wrote a review Sep 2023
Pozzuoli, Italy102 contributions
Hotel's Favorite
Hotel in a great location, very central and close to Gloucester Road tube. The hotel has a beautiful and well-kept garden where you can have tea and relax, there are 5 domes under which you can book an afternoon tea with excellent pastries. The breakfast buffet is very varied, there is a vast choise of dishes, the staff in the dining room is always at your disposal. The pancake machine made at the moment was much appreciated. My family and I asked for half board, the cook is very good and coocked very tasty dishes. We were able to choose various dishes during the 15 days of stay. Often at dinner there was the waiter Chris, of italian origins, whom we thank for his kindness and sympathy. The reception staff is kind and always available, they solved all our problems. A special thank go to them. The room on the top floor is spacious, with a new bathroom and overlooking the garden. It should has AN extra wardrobe and a small table to place the suitcases. In the bathroom is no set of personal hygiene, only bottles with dispenser of shampoo, body foam, conditioner, and body cream filled by the waiter. No shower cap, no solid soap. Rooms equipped with hairdryer and iron with iron board. Perfect 15 days of holidays, we will back. Highly recommended
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: Ask for room on the top floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Ofiice, Sales at DoubleTree by Hilton London Kensington
Responded Sep 4, 2023
Dear Merypee I hope you're keeping well, Thank you so much for sharing your incredible feedback with us following your recent stay at our hotel. It warms our hearts to read such a detailed and positive review, and we truly appreciate your kind words. We're thrilled that you found our hotel's location to be convenient and central, especially with Gloucester Road tube station so close by. Our well-kept garden is indeed a hidden gem, and we're delighted that you could unwind there while enjoying a cup of tea. Those charming domes for booking afternoon tea with exquisite pastries have been a favourite among our guests, and it's fantastic to hear that you loved them too. We're equally pleased to know that you had a delightful dining experience. Our breakfast buffet offers a wide array of dishes to cater to different tastes, and the freshly-made pancakes are always a hit. Your compliments for our dining room staff, particularly Chris, are sincerely appreciated. We'll be sure to pass on your kind words to him. We're also grateful for your kind words about our reception staff, who are always ready to assist. Resolving any issues promptly is a top priority for us, and we're delighted that you felt well taken care of. Your recommendation means the world to us, and we can't wait to welcome you and your family back for another unforgettable holiday. If you have any special requests or preferences for your next visit, please don't hesitate to let us know in advance, and we'll go above and beyond to ensure your stay is even more enjoyable. Once again, thank you for choosing our hotel, and we eagerly await the opportunity to host you again soon. Thank you Kind regards Mankirat Anand
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hee-Jin Y wrote a review Feb 26
2 contributions
We stayed in room 310, a rear facing quiet room. The room was clean, the bathroom was well appointed. The breakfast was decent and the location of the hotel is a quick walk from the Gloucester stop on the Piccadilly line. Very easy access into town and to Heathrow airport.
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Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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angellaandpia wrote a review Feb 24
Kilmaine, Ireland12 contributions
False advertising by Hilton — I feel scammed and cheated. The rooms are old and dated. We stayed in a two level suite for 9 nights in February 2024. The carpet has torn spots. The room does not have a “mini fridge” or “Cuisinart coffeemaker” as advertised on booking page of hotel website. The mini fridge was very important to us as we intended to get milk and yogurt at the market for breakfast. Hotel staff and manager explained that the fridge was removed from all rooms and website is wrong. They offered no practical solution to help us. Other positive reviews on Google sound fake to me whereas the negative ones seem spot on. Won’t go back there. See photos.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sarahg1671 wrote a review Feb 21
Brighton, United Kingdom1 contribution
Enjoyed a great afternoon tea in the Secret garden. Weather was grey and cloudy but we were cosy in our heated pod with a view of the church. Food was tasty and fresh and service excellent from the lovely Shakshi, who came several times to check if we needed refills. A really nice experience!
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Date of stay: February 2024
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Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office, Guest Services / Front Office at DoubleTree by Hilton London Kensington
Responded 6 days ago
Hi Sarahg1674, Thank you for taking the time to share your delightful experience with us! We are thrilled to hear that you enjoyed a great afternoon tea in our Secret Garden, even amidst the grey and cloudy weather. It warms our hearts to know that you found the heated pod cozy and that you were able to appreciate the view of the church. Our team takes pride in creating a comfortable and welcoming atmosphere, and we're delighted that you felt well taken care of during your visit. I will personally pass along your kind words to Shakshi, who will undoubtedly be pleased to hear that her excellent service enhanced your experience. It's wonderful to know that she went above and beyond to ensure you had a memorable time, checking in multiple times to see if you needed refills. We are grateful for your positive feedback on the taste and freshness of the food. Providing quality and delectable offerings is a top priority for us, and we're thrilled to learn that it contributed to your overall enjoyment. Thank you for choosing to spend your time with us, and we look forward to welcoming you back for more delightful experiences in the future. If there's anything specific you'd like to share or if you have any preferences for your next visit, feel free to let us know. Once again, thank you for your kind words, and we appreciate your patronage. Warm regards, Wajid Bhatti Assistant front office manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Victoria G wrote a review Feb 21
1 contribution
Lovely afternoon tea and Shakshi was very attentive and looked after us. Even though it was raining the outside dome was beautiful and had heaters so we were cozy!! There was plenty of food and left feeling very full. Would definitely recommend to others and would come again.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office, Guest Services / Front Office at DoubleTree by Hilton London Kensington
Responded 6 days ago
Hi O2169AMvictoriag, Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a lovely afternoon tea, and we're especially delighted to learn that Shakshi's attentiveness added to your overall experience. It's heartening to know that you found our outdoor dome beautiful and cozy, even with the rain. We're glad that the heaters provided the comfort you needed, allowing you to enjoy your time with us despite the weather. We appreciate your kind words about the abundance of food and are pleased to hear that you left feeling very full. Providing a satisfying and delightful dining experience is our goal, and we're delighted that we could meet your expectations. Your recommendation means a lot to us, and we are genuinely grateful for your positive feedback. We would be honored to welcome you back for another delightful afternoon, and please know that we're here to ensure your future visits are just as enjoyable. If there's anything specific you'd like for your next visit or if you have any special requests, please feel free to let us know. Once again, thank you for choosing us, and we look forward to the pleasure of serving you again. Warm regards, Wajid Bhatti Assistant Front office manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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iaminfortmyers wrote a review Feb 20
Fort Myers, Florida1 contribution
It was a great experience, there was wonderful service, and we will definitely come back when visiting London next time. Everything was clean and very well designed. The food was very delicious and the outdoor dome garden was a beautiful setup, with fairy lights and flower decor. The staff was wonderful too, Sachin was very nice and welcoming, always willing to put the customers’ needs first! 5 stars!!!!⭐️
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office, Guest Services / Front Office at DoubleTree by Hilton London Kensington
Responded 6 days ago
Hi iaminfortmyers, Thank you for taking the time to share your wonderful experience with us! We are absolutely delighted to hear that your visit was a great one, and we truly appreciate your kind words. It warms our hearts to know that you found our service wonderful and that you enjoyed the overall ambiance of our establishment. Creating a clean and well-designed space for our guests is a priority, and we're thrilled to learn that it contributed to your positive experience. We're glad you savored the delicious food and that the outdoor dome garden with fairy lights and flower decor added to the beauty of your visit. It's fantastic to hear that Sachin's warmth and welcoming attitude made your experience even more memorable. We will be sure to pass along your compliments to him. Your 5-star rating means the world to us! We're honored to have earned your trust and are already looking forward to welcoming you back when you visit London again. If there's anything specific you'd like for your next visit or if you have any special requests, please feel free to let us know. Thank you once again for choosing us, and we can't wait to provide you with another exceptional experience in the future! Warm regards, Wajid Bhatti Assistant front office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Siyah Jenae wrote a review Feb 20
3 contributions
Visited the secret garden, good was good. Service was average, could be more attentive. However, overall, food was good and the domes are beautiful. I celebrated mother/ son time. Thank you Sachin for a good experience and being very kind.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Len R wrote a review Feb 19
Silverthorne, Colorado209 contributions
A truly incredible location and extremely comfortable hotel. My wife and I stay here every time we visit London and it is always a wonderful experience. The breakfast buffet is always well supervised, the bar area also! When the weather warms up, the "Secret Garden" attached to the hotel is an incredible escape from the evryday "hustle and bustle." I want to draw your attention to the incredible team who were simply delightful throughout our time at the hotel. We couldn't get names of everyone, but here is a start: Egzon in Concierge Rita, Ehsan and Sandeep in F & B Udele, in particular, on the Front desk; but ALL on the front desk were delightful Chinei - General Manager Honorine in reservations What was also a joy to experience was how ALL the team worked together, undertaking every possible chore and responsibility. As I said, an incredible team.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office, Guest Services / Front Office at DoubleTree by Hilton London Kensington
Responded 6 days ago
Hi Lenrhodesmusic, We are truly honored to receive your glowing feedback! Thank you for taking the time to share your wonderful experience with us and for choosing our hotel as your preferred stay in London. It's a pleasure to have you and your wife as our valued guests. We are delighted to hear that you find our location incredible and the hotel extremely comfortable. Your loyalty means a great deal to us, and we're thrilled that each visit has been a wonderful experience for you both. Your compliments regarding the well-supervised breakfast buffet and bar area are much appreciated. We're also thrilled that you enjoy the "Secret Garden" as a tranquil escape from the city's hustle and bustle, especially when the weather warms up. We are touched by your recognition of our incredible team. Egzon, Rita, Ehsan, Sandeep, Udele, Chinei, Honorine, and the entire front desk team work diligently to provide exceptional service, and your kind words will be shared with them. It's heartening to know that their efforts have made a positive impact on your stay. We appreciate your acknowledgment of how the team collaborates and takes on every responsibility with joy. Creating a seamless and enjoyable experience for our guests is our collective goal, and your feedback reinforces that we are on the right track. Thank you for being a part of our hotel family, and we look forward to many more opportunities to welcome you back. If there's anything specific you'd like for your future visits or if you have any special requests, please feel free to let us know. Once again, thank you for your ongoing support and for choosing our hotel. We're grateful to have guests like you! Warm regards, Wajid Bhatti Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CanChar wrote a review Feb 19
Byron Bay, Australia1 contribution
We had a wonderful stay at the hotel, helpful and attentive staff who couldn’t do enough for us! A big shout out to Wajid and Zain. Thank you for everything! We absolutely LOVED our duplex room and will definitely return! Also to note the hotel was very helpful at breakfast with my son’s coeliac allergy, offering him freshly prepared food to avoid risk of any cross contamination from the buffet. Thank you! 😀
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office, Guest Services / Front Office at DoubleTree by Hilton London Kensington
Responded 6 days ago
Hi CanChar, Thank you so much for sharing your delightful experience with us! We're overjoyed to hear that you had a wonderful stay and that our helpful and attentive staff, especially Wajid and Zain, left a positive impression on you. Your kind words mean the world to us, and we will make sure to pass along your appreciation to Wajid and Zain for their outstanding service. It's always our goal to exceed our guests' expectations, and we're thrilled that our team could make your stay memorable. We're glad to hear that you absolutely loved your duplex room, and we can't wait to welcome you back for another fantastic experience. Your satisfaction is our top priority, and we're grateful for the opportunity to be part of your future travels. It's wonderful to know that our team was accommodating to your son's coeliac allergy during breakfast. Ensuring a safe and enjoyable dining experience for all our guests is important to us, and we appreciate your recognition of our efforts. If there's anything specific you'd like for your next visit or if you have any special requests, please feel free to let us know. We look forward to the pleasure of serving you again, and thank you once more for choosing our hotel! Warm regards, Wajid Bhatti Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$195 - $382 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza kensington hotel london
FORMERLY KNOWN AS
Crowne Plaza London Kensington
LOCATION
United KingdomEnglandLondonSouth Kensington / Kensington and Hyde Park
NUMBER OF ROOMS
163
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DOUBLETREE BY HILTON LONDON KENSINGTON $178 ($̶6̶3̶9̶) - Updated 2024 Prices & Hotel Reviews - England

Frequently Asked Questions about DoubleTree by Hilton London Kensington
Which popular attractions are close to DoubleTree by Hilton London Kensington?
Nearby attractions include Natural History Museum (0.3 miles), Science Museum (0.3 miles), and Forty Five Kensington (0.2 miles).
What are some of the property amenities at DoubleTree by Hilton London Kensington?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton London Kensington?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton London Kensington?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to DoubleTree by Hilton London Kensington?
Conveniently located restaurants include K Bar, Launceston Place, and Memories of India Kensington.
Are there opportunities to exercise at DoubleTree by Hilton London Kensington?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at DoubleTree by Hilton London Kensington?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton London Kensington offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton London Kensington?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Chinese.
Are there any historical sites close to DoubleTree by Hilton London Kensington?
Many travelers enjoy visiting Houses of Parliament (2.5 miles), Churchill War Rooms (2.3 miles), and Tower of London (4.7 miles).
Is DoubleTree by Hilton London Kensington accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.