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Crowne Plaza London Kensington

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#157 of 1,071 Hotels in London
Certificate of Excellence
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Crowne Plaza London Kensington
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2,015 Reviews from our TripAdvisor Community

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Showing 1,637: English reviews
gillingham
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 1 night. The hotel is about 2 minutes walk from Gloucester Road underground station, and was easy to find. The hotel has a pleasant good-sized rear garden with seating, which is rare bonus in London. Overall, the hotel looks very nice inside, being recently refurbished. It is a good base if you want explore the South... More 

Helpful?
1 Thank 64jenny68
Stelios M, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Stelios Markou Guest Relations Manager More 

Norwich, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Wonderful staff who can't do enough - lovely receptionist she made us feel welcome the moment we came in and Will the guest manager was very chatty too. The concierge were extremely helpful and friendly, especially as I am in a wheelchair and came to my assistance when I needed it. Very impressed with this hotel (rooms clean, nicely decorated,... More 

Helpful?
Thank Estar22
Stelios M, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Thank you for your wonderful review. We are truly happy that you enjoyed your stay with us. Making guests feel welcome and us being helpful is crucial. I will pass on your lovely feedback to Will and the reception team. We look forward to welcoming you back in the near future. Sincerely, Stelios Markou Guest Relations Manager More 

Barreiro, Portugal
Level Contributor
143 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a family room for three nights and we stayed comfortably facing the nice garden at the back, so despite being on busy Cromwell Road it was very quiet and pleasant. Breakfast had a wide range of options to choose from, including some for Asian products, as this was served in the hotel's Umami restaurant. Nice as well to have... More 

Helpful?
Thank RuiAna_ptbr
Stelios M, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Thank you for your review. I'm glad to hear you enjoyed your stay with us. Please accept my sincere apology for the confusion with your taxi payment. Rest assured I will liaise with the concierge team to find out what happened and take the right steps to ensure it doesn't happen again. We look forward to welcoming you back soon.... More 

Newtownards, United Kingdom
Level Contributor
187 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel dropped well below the standard I expect from a Crowne Plaza. I have stayed in them in the UK, Portugal and the USA and this was a terrible example. NEVER in my life have I arrived at a hotel to find the toilet dirty! My husband hates complaining as he believes it starts the holiday on a sour... More 

Helpful?
Thank Jotravelnut21
Stelios M, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

I'm very sorry to hear about your recent experience with us. Our toilets are checked every hour and the in room housekeeping staff of coarse make sure the toilet is clean and everything works as it should. I'd like to apologise for not delivering on this occasion. I know you mentioned that you have contacted Guest Relations directly but if... More 

Athens, Greece
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Comfortable and pretty hotel with kind and helpful staff. Good location near public transport, two super markets, a pharmacy and restaurants. However, they do not change the sheets. They just turn them. Had a stain on the upper right side which we rediscovered on the bottom left side after having the room serviced along with some small weird stains that... More 

Helpful?
Thank ArianMarsail
Stelios M, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Hi there Mr. Malostanidis, I'd like to personally apologise for the issues you experienced during your stay with us. We change the linen every three days but if the guest requests new linen every day we're happy to do so. If you would like to discuss this further please don't hesitate to contact me via the hotel. Sincerely, Stelios Markou... More 

Florham Park, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family of four stayed at this hotel in Kensington - it was clean and well maintained. The staff was helpful and when we arrived before our room was ready, we were offered use of the gym shower and bathroom after a long flight. The hotel location was convenient with a tube station across the street and plenty of restaurants... More 

Helpful?
Thank O S
Stelios M, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Stelios Markou Guest Relations Manager More 

Abu Dhabi
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved this hotel. Went for a long weekend and stayed in a club room. Staff were very friendly, hotel very clean and has good facilities. Breakfasts were great. Only thing missing from the room was some drinking water which I have come to expect from Crowne Plaza. Great location for walking and all transport links.

Helpful?
Thank annedoug
Stelios M, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Thank you for your review. I'm happy that you enjoyed your stay with us. Please bare in mind for your next visit, we keep two bottles of water in the cabinet next to the mini bar. We hope you will visit us again soon. Sincerely, Stelios Markou Guest Relations Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Good location. Friendly, helpful staff especially the gentlemen Will of the reception. We stayed here for six nights from 7/29 to 8/4. We arrived early in the morning on 7/29. Knowing our room is not yet ready, Will offered us to stay in the club lounge until the room is ready. The hotel is just a short walk to the... More 

Helpful?
Thank Nelson2815
Stelios M, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Thank you for reviewing our hotel. I'm glad you enjoyed your stay with us. I will pass on your kind words to Will. We hope you will choose to stay with us again soon. Sincerely, Stelios Markou Guest Relations Manager More 

Leicestershire
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This was our third visit to this hotel, which I suppose says a lot in itself. It is close to Gloucester Rd underground station and just a short walk to museums and Royal Albert hall. We were upgraded to a larger room overlooking the garden at the back of the hotel. Room was very quiet, furnished with an extremely large... More 

Helpful?
Thank MrscLeicestershire
Stelios M, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards member. I am pleased to hear you enjoyed your stay with us once again. A positive guest experience is something our staff takes great pride in, so we value your feedback. Please bare in mind we are in the process of re-branding the... More 

Cork
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This was my second stay here and it didn't disappoint. Had a very quiet room overlooking a garden and old church, a great escape from a day sightseeing in bustling London! The location is great, across the road from Gloucester Road underground station, get yourself a Visitor Oyster card (got mine posted to my home in Ireland) which is easily... More 

Helpful?
Thank Sean076
Stelios M, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Thank you for your review and for choosing to stay with us once again. We are glad you enjoyed your stay once more. We do hope you will stay with us when you're back in London. Sincerely, Stelios Markou Guest Relations Manager More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza London Kensington is a contemporary designed boutique hotel just a stone's throw away from Gloucester Road tube station with direct connectivity from Heathrow Airport (via the Piccadilly line) and from Victoria train station (via the District or Circle line). Harrods, Hyde Park, Natural History Museum, Royal Albert Hall and Science Museum, Earls Court and Olympia Exhibition Centres are few of London's top tourist attractions that are in close proximity to the hotel. Crowne Plaza London Kensington is a perfect hub for shopaholics as Knightsbridge, Sloane Square and the West End are all easily accessible. Retreat and recharge in one of the 162 spacious bedrooms featuring new beds, linen and other facilities such as highspeed broadband internet access and 32 inch flat screen televisions to meet the requirements of a savvy traveller. Of all of Kensington's bars, The Bar seems to be a favourite hang out for locals that end up dining at the Umami restaurant. Crowne Plaza London Kensington boasts over 250 square metres of event spaces that all have natural daylight. The boardroom and garden room overlook the hotels private landscaped garden; a rare sight in a central London hotel. The hotel also has a state of the art fitness suite with the most up to date training equipment. ... more   less 

Additional Information about Crowne Plaza London Kensington

Address: 100 Cromwell Road | Kensington, London SW7 4ER, England
Location: United Kingdom > England > London > South Kensington
Price Range: $191 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza London Kensington 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington England
Hotel Style:
#122 Business Hotel in London
#123 Luxury Hotel in London
#135 Family Hotel in London
#166 Romantic Hotel in London
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