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Crowne Plaza London Kensington

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100 Cromwell Road Kensington, London SW7 4ER England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (940)
Room & Suite (328)
Dining (54)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza London Kensington
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#204 of 1,154 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
Crowne Plaza London Kensington is a contemporary designed boutique hotel just a stone's throw away from Gloucester Road tube station with direct connectivity from Heathrow Airport (via the Piccadilly line) and from Victoria train station (via the District or Circle line). Harrods, Hyde Park, Natural History Museum, Royal Albert Hall and Science Museum, Earls Court and Olympia Exhibition Centres are few of London's top tourist attractions that are in close proximity to the hotel. Crowne Plaza London Kensington is a perfect hub for shopaholics as Knightsbridge, Sloane Square and the West End are all easily accessible. Retreat and recharge in one of the 162 spacious bedrooms featuring new beds, linen and other facilities such as highspeed broadband internet access and 32 inch flat screen televisions to meet the requirements of a savvy traveller. Of all of Kensington's bars, The Bar seems to be a favourite hang out for locals that end up dining at the Umami restaurant. Crowne Plaza London Kensington boasts over 250 square metres of event spaces that all have natural daylight. The boardroom and garden room overlook the hotels private landscaped garden; a rare sight in a central London hotel. The hotel also has a state of the art fitness suite with the most up to date training equipment.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Spanish, Chinese and 5 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
109Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
3,369Reviews100Q+A100Room tips
Traveler rating
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Popular mentions
Clair S wrote a review Nov 10
Chester, United Kingdom20 contributions34 helpful votes
We were supposed to stay 11 November 2020 for Remembrance Day - but due to the lockdown we are not legally allowed to travel. Despite phoning five times, we are no closer to receiving a refund or even an email confirming a refund. This is despite the latest information on the IHG website that you are able to get a refund due to travel restrictions relating to Covid19. The website states it could take up to 90 days for a refund. Even if the refund happens - this will be over 11 months since the payment was made in March 2020 direct with IHG/the hotel group. We will most probably have to phone again and again - until this matter is resolved. I will not make any future reservations with this hotel or IHG. There are so many other hotels that focus much more on customer service. I would advise other travellers to use an alternative hotel.
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Gianluca Bassi, Guest Services / Front Office at Crowne Plaza London Kensington
Responded 2 weeks ago
Dear Oak12, Thank you for your time in leaving us a review regarding your experience with us. Your feedback is truly important to us and has been communicated to the relevant department. I truly apologise for the inconvenience caused. Kindly please send an email to Gianluca.bassi@ihg.com should you wish to discuss your issue. Please allow me to reassure you that this is not inherent to the high standards we aim to deliver to our guests at Crowne Plaza London Kensington. Thank you again for you feedback and I hope you can give us a chance to give us another try in the future. Kind regards, Gianluca Bassi Front Office Lead
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Dami wrote a review Nov 2
2 contributions
Amazing hotel. I had such a lovely time. The staff are very attentive once you ask for something you get it immediately. The only problem was no food but the service was good and it was clean. Stayed there for 2 weeks + and even extended my stay. They are very kind, loved the staff a lot
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Date of stay: November 2020Trip type: Traveled on business
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Response from Gianluca Bassi, Guest Services / Front Office at Crowne Plaza London Kensington
Responded 3 weeks ago
Dear "misschardonnay_16", Thank you for your fantastic review following your recent stay at Crowne Plaza London Kensington. I am delighted to see that you enjoyed your stay with us. We strive to create memorable experiences for all our guests and I am thrilled to see that we seem to have achieved this during your visit. The team and I are looking forward to welcoming you back in the near future! Kind regards, Gianluca Bassi
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nlgoddard13 wrote a review Oct 2020
Swindon, United Kingdom34 contributions23 helpful votes
I have just stayed here for two nights, great location, lovely room, very helpful reception staff and polite and friendly restaurant staff. Would definitely stay again . My only small negative was the bed was a little hard for my liking but other than that - perfect
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Date of stay: October 2020Trip type: Traveled with family
1 Helpful vote
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Michael G wrote a review Oct 2020
Preston, United Kingdom2 contributions2 helpful votes
Spent one night here, room was great, clean, ample toiletries. Confusion over how to operate lift, until someone showed us we needed room card to activate key pad. Plenty of cafes restaurants nearby. Did not take breakfast, as at time of booking it was quoted at £17 per person - Absurd. On arrival we found out breakfast was a-la-carte, and so a standard breakfast of coffee, juice, cereal, toast, cooked breakfast and fruit would cost about £22-madness. Now, looking at the website it is quoted as £10 for two. (if booking through IHG website). Took breakfast in local cafe.
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Date of stay: October 2020
Rooms
Location
Service
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Response from Gianluca Bassi, Guest Services / Front Office at Crowne Plaza London Kensington
Responded 4 weeks ago
Dear joegL4942FB, Thank you for taking the time to leave us a review regarding your recent stay with us. I am delighted to read that you enjoyed your stay with us. Your feedback is extremely important to us and this has been shared with the management team. Our breakfast is indeed a la carte at the moment, probably when you booked your stay with us that was still £17 pp. I hope to have the pleasure to welcome you back in the not too distant future. Kind regards, Gianluca Bassi
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Bonnie wrote a review Oct 2020
London, United Kingdom50 contributions20 helpful votes
We had afternoon tea in a pod in the secret garden, it was stunning! The staff were so attentive, the pod was nice and warm (there was a heater), food was tasty and well presented. I cannot wait to go again, really worth it!
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Date of stay: October 2020Trip type: Traveled with family
1 Helpful vote
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Response from Gianluca Bassi, Guest Services / Front Office at Crowne Plaza London Kensington
Responded 4 weeks ago
Dear "bonnie2457436", Thank you for taking the time in posting a review regarding your Secret Garden Afternoon Tea with us. I am delighted to read that you had an excellent experience and that our team member looked after you. Please do not hesitate to contact us directly for your next visit and I look forward to welcoming you back in the not too distant future. Kind regards, Gianluca Bassi Front Office Lead
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Previous
PRICE RANGE
$172 - $315 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza kensington hotel london
LOCATION
United KingdomEnglandLondonSouth Kensington / Kensington and Hyde Park
NUMBER OF ROOMS
163
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Frequently Asked Questions about Crowne Plaza London Kensington
Which popular attractions are close to Crowne Plaza London Kensington?
Nearby attractions include Genting Casino Cromwell Mint (0.3 miles), Duke of Clarence (0.3 miles), and Grosvenor Casino Gloucester Road London (0.1 miles).
What are some of the property amenities at Crowne Plaza London Kensington?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Crowne Plaza London Kensington?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza London Kensington?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Crowne Plaza London Kensington?
Conveniently located restaurants include Launceston Place, Little India, and Light of India.
Are there opportunities to exercise at Crowne Plaza London Kensington?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Crowne Plaza London Kensington?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza London Kensington offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza London Kensington?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Portuguese.
Are there any historical sites close to Crowne Plaza London Kensington?
Many travelers enjoy visiting Churchill War Rooms (2.4 miles), Tower of London (4.7 miles), and Houses of Parliament (2.6 miles).
Is Crowne Plaza London Kensington accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.