Very BAD hotel & especially bad, disrespectful staff, reception personality. At levels not working internet. Heating System not working in many rooms. Who wants to book this hotel, think 10 times. WERY BAD BAD BAD HOTEL. One star is too much for this hotel
Clean, comfy and convenient! Double room was rather small but bed was comfy and shower good. Wifi wasn’t strong enough in the room to be on zoom and kept fitting in & out which was frustrating! Also on a busy road so can be loud depending on the room you get. Great location for Sth Kensington & Gloucester road! Easy check in & out. Decent price.
Was upgraded to a family room on arrival. Only a few minutes walk from Gloucester Road tube station. Plenty of restaurants and a Tesco nearby.Very well priced for London. Reception staff efficient and welcoming. Bathroom was clean. Did find previous guests leftovers in the fridge on arrival but room appeared clean other than that. Decent air-conditioning and windows that could be opened. All in all a great stay.
Came here for three days and was absolutely more than we could have asked for. Was hesitant from the reviews on here but booked and was far from disappointed. We were greeted by such friendly staff, they made our check in easy and efficient- always smiling ready for a chat. The hotel is cosy, well-cleaned and in such an amazing area (right in-front of the Natural History Museum and close to the tube for convenience.) Upon arrival into our room, it was small but that was expected. Regardless, it was perfect size for just me and my partner who were spending most our time sightseeing anyways. The room was soooo tidy, the beds were incredible comfy (best night sleep in a while), the bathroom was fully stocked with a powerful shower and the air conditioning worked a charm (a relief since it was the hottest day in the UK at one point in our visit). Loads of mirrors, comfy sheets and towels, TV with many channels, everything for tea/coffee and regular maid-cleaning service. The only downside was probably the wifi - this only worked on occasion for our stay. It was rather tedious but when it worked, it worked well. However, this is only a small blip for such a wonderful stay. Please take negative reviews with a pinch of salt and there were next to no-faults for our visit, certainly worth every bit of money (and more!) for a comfortable visit in an expensive city. Perfect for couples, travellers and all tourists - we will definitely be coming here again. :)…
We booked the family room, when the lift opened on the floor, the smell of mould hit you. Once we were in the room we found the room full of mould, plaster falling off the walls, a lovely 💩 left in the toilet, and a half used bar of soap. They couldnt offer an alternative family room, only 2 separate rooms apart from eachother. This wasnt suitable for us. When I spoke to reception, they didnt even question, check or look surprised about the issues. We stayed elsewhere.