Brilliant hotel and staff, we were overwhelmed by the kindness shown by the staff at this hotel. We were a little lost when we arrived at the Swiss Cottage area, it was very dark when we arrived and we were tired after a very long journey. I rang the hotel for directions, the guy at the reception stayed on the phone to guide us to the hotel, amazing staff!
For years I have been searching for a hotel in London that I wish to return to and now I have found it. Located in a residential area, a minute’s walk from the underground, yet still close to the bustling city this neat gem is to be found. Great value for money, clean, quiet, good breakfast and excellent wifi. The building is older thus providing charm and a personal touch. I stayed in a standard double room with a bathtub offering all I could ask for. I will return many, many times.
I have stayed at this hotel a couple of times. It is good value and very convenient for Swiss Cottage tube station. Although the decor is a little dated, particularly in the guest rooms, it is clean and everything seems to work. An ironing board, iron and tea and coffee making facilities always appreciated. Staff are very professional which creates a warm and friendly atmosphere.
This is a very well located hotel, being very close to Swiss Cottage underground which makes everything very accessible. It is also close to some very nice restaurants. I come here regularly and am particularly impressed with the staff who are all really friendly and efficient. Special thanks are due to Iain on reception who dealt with an issue in a really prompt, efficient and friendly manner. Erika is also such an asset on reception. In fairness, though all staff are great. Breakfast is freshly cooked and is good quality and the staff were quick and friendly. The hotel is in an old building so the rooms are varied in size and character. I'm already looking forward to my next stay. Laura from Ireland.
Another great stay at this Best Western Swiss Cottage hotel. Just as good as the last time. The staff are friendly, the beds and rooms are clean and comfy. Housekeeping do a great job. The location is 2 mins from the underground station. Full English Breakfast was delicious. Thank you for looking after us again. We'll sure be back to stay here again next time we're in London.