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Novotel London West

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Novotel London West
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3,120 Reviews from our TripAdvisor Community

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Showing 2,077: English reviews
Level Contributor
11 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

I like the Novotel a lot because it is close to our office in Hammersmith and I like the area in general.Breakfast is good.The rooms are clean and spacious but I do think that the rooms could get a small rebuild especially the carpets and shower area.

Helpful?
Thank Cereeno R
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Cereeno R, Thank you very much for reviewing your recent stay with us. We are really glad to read that you enjoyed the hotel in general but more specifically the breakfast and the room. Concerning the refurbishment you are suggesting, please be assured that we are currently doing it. It was a pleasure to have you as our guest... More 

Buenos Aires, Argentina
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Large hotel, used mostly for conferences, etc. Excellent room, clean bathroom, efficient service. Three minute walk to Hammersmith tube and bus station and to King street for pubs and restaurants. Overpriced breakfast but there are choices outside the hotel.

Helpful?
1 Thank Charles J
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Hello Charles J, We are thrilled to receive your five star review and we are so glad, that you such a pleasant experience with us. We do offer a lighter and less expensive breakfast option in our Lounge Bar, so you might want to try this on your next visit! :) We are looking forward to see you again soon.... More 

Level Contributor
290 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I came here again in august and come to the hotel often. The service is always the same. It's worth joining the membership scheme to collect the points. The staff are friendly and helpful. Ask for a room facing the west for the best views

Helpful?
Thank Sir-ratty
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Sir-ratty, We really appreciate your nice review and I am glad, that we continue to meet your expectations. Being a Le Club member really gives you a lot of benefits from drink vouchers, to free upgrades over to complimentary late check-out's or early check-in's. We are delighted that you joined our loyalty program and we are looking forward to... More 

Surfers Paradise, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This was our second stay and love the place . Close to the underground. ( 200mtrs ). A direct line to lots of places including Heathrow. If you are not hungry they serve small meals in the bar including tea/coffee and toast at breakfast.

Review collected in partnership with Accorhotels.com

Helpful?
Thank ossiemac
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear ossiemac, Thank you so much for this amazing five star review! It has been a great pleasure having you as our guests again and we are so glad, that you had such a nice time with us. We are looking forward to welcome you back very soon! Warm regards, Imke Rohde Guest Relations Manager More 

Antwerp, Belgium
1 review
4 of 5 stars Reviewed 5 days ago NEW

Nice hotel, clean rooms, good value for money, comfortable bed. Location...not so good. We had to search for the hotel, it wasn't visible from the underground station. We walked for 5 minutes and then saw a sign. We ended up on the -1 of the hotel and had to search were the entrance was. No clear indications...and we weren't alone... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank cathyvandeginste
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Good afternoon cathyvandeginste, Thank you very much for your honest review and it was our pleasure having you as our guests on your recent trip to London. We are glad, that you overall enjoyed your stay with us and I am sorry that you had trouble finding the hotel and reception area. We are currently working on a better alternative... More 

Luton, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here for a visit to London for my birthday. Very nice stay - good size room, comfortable bed & everything as it should be. Breakfast was excellent well cooked and well organised ( no queuing ). Tube just around the corner makes it an ideal base for London visits. However If you are using the car park be sure... More 

Helpful?
Thank Petchi
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Petchi, We were delighted having you as our guest for your birthday and I am glad, that you had such a lovely time with us. It is correct that the car park ticket for residents has to be validated at the reception and I apologise for any inconvenience caused. We hope to see you again very soon and we... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We really enjoyed our stay at this particular Novotel. We were upgraded having been selected as a 'guest of the day', which was a nice extra for my girlfriend's birthday. Room was fairly spacious given we were in London, hotel is well located near to the underground and the breakfast was worth the extra money, lots of choice. Staff all... More 

Helpful?
Thank Chris R
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Hello Chris R, It was such a pleasure having you and your girlfriend as our guests and we are so glad, that you were picked as our 'Guest of the Day' on such a special occasion. We were really happy to see your lovely review and we are looking forward to welcome you back very soon. Warm regards, Imke Rohde... More 

London, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

We had loud music coming from room next door.we rang reception.security came up and listened to the noise from our room.they went next door abd told them to turn it down.the people refused.we called reception again..its now 11.30.pm...in the meantime the couple are having loud sex...and the music is louder.the only option this weak and pathetic hotel can offer is... More 

Helpful?
Thank 859seanq
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear 859seanq, Thank you for taking your time to review your recent stay with us and I apologise that your visit was negatively affected by noise disturbance caused by neighboring guests. Our team is at your service 24 hours to ensure a smooth experience for all of our guests and I am sorry, that you felt your concern was not... More 

Inverness, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Excellent hotel & staff. Terrific location, just minutes from Hammersmith tube station. Hotel very quiet, perfect nights sleep. Lovely courtyard in which to enjoy a red wine or two whilst enjoying September sunshine. Staff all very helpful & pleasant. Forgot to mention, excellent full breakfast which kept me going all day

Review collected in partnership with Accorhotels.com

Helpful?
Thank donniem37
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear donniem37, Thank you very much for this lovely comment. We are really glad to read that you enjoyed all the aspects of your stay. Please be assured that you comment will be transmitted to our teams. It was a pleasure for us to welcome you as our guest and we are looking forward to welcome you back again very... More 

Wadalba, Australia
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This is our second stay at this hotel, two years apart and nothing has been done to update rooms. The carpets are stained and Bathroom tiles were dirty. Depending on where your room is located, you can endure a long walk to a lift. However, breakfasts have a good selection and staff are attentive and friendly. Good location.

Helpful?
Thank ostess
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear ostess, Thank you very much fortaking the time and effort to review you recent stay at Novotel London West. We are really sorry to read that you were disappointed by the hotel update. I can assure you that we are currently working on the refurbishment of the room. We would like to apologize if that caused you any inconvenience... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Artisan Grill
Artisan Grill
Cuisines: British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom.This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 

Additional Information about Novotel London West

Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $131 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, TripOnline SA, HotelTravel.com, Agoda, Hotwire, Odigeo, Cancelon, Priceline and ACCOR so you can book your Novotel London West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England
Hotel Style:
#273 Luxury Hotel in London
#304 Family Hotel in London
#350 Romantic Hotel in London
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