The Chelsea Harbour Hotel & Spa

Chelsea Harbour, London SW10 0XG England

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About

4.5

Excellent

2,782 reviews

#589 of 3,043 hotels in London

Location

4.3

Cleanliness

4.7

Service

4.4

Value

4.2

An all-suite urban riverside resort in the heart of Chelsea

Experience our 5-star luxury hotel in one of London's most prestigious areas. With breath-taking panoramic views over Chelsea Harbour Marina and the River Thames, The Chelsea Harbour Hotel & Spa comes with everything you need for complete relaxation - attentive service, spa and health club facilities, 154 luxury suites and 4 penthouses that offer the perfect stay in Chelsea. For a virtual tour of our hotel, please click here.

Enjoy alfresco dining with majestic views at the Harbour Bar and Terrace, or indulge in a rich fusion of British and Mediterranean cuisine, while supping a perfectly crafted cocktail or a refreshing Champagne.

The Spa at The Chelsea Harbour Hotel provides the essential combination of luxury, comfort and relaxation. We have created a warm and inviting spa ambience with an array of therapeutic experiences, holistic treatments and pure pampering. With a comprehensive health club facility and treatment experience, The Spa features a 17-metre indoor swimming pool with swan neck body jets, as well as a fitness suite. Discover our range of treatments.

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Property amenities

Valet parking

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Bar / lounge

Babysitting

Airport transportation

Conference facilities

Paid private parking on-site

Wifi

Indoor pool

Heated pool

Fitness / spa locker rooms

Personal trainer

Sauna

Coffee shop

Restaurant

Breakfast available

Breakfast buffet

Breakfast in the room

Complimentary Instant Coffee

Complimentary tea

Kid-friendly buffet

Kids' meals

Outdoor dining area

Special diet menus

Wine / champagne

Taxi service

Banquet room

Meeting rooms

Spa

Couples massage

Facial treatments

Foot massage

Full body massage

Head massage

Massage

Neck massage

Salon

Steam room

Waxing services

24-hour security

Baggage storage

Concierge

Newspaper

Non-smoking hotel

Outdoor furniture

Butler service

Umbrella

24-hour check-in

24-hour front desk

Private check-in / check-out

Dry cleaning

Laundry service

Ironing service

Room features

Blackout curtains

Bathrobes

Air conditioning

Additional bathroom

Coffee / tea maker

Flatscreen TV

Sofa bed

Bidet

Desk

Dining area

Housekeeping

Private balcony

Room service

Safe

Seating area

Separate dining area

Separate living room

Sofa

Telephone

Wardrobe / closet

Bottled water

Clothes rack

Iron

Laptop safe

Private bathrooms

Tile / marble floor

Wake-up service / alarm clock

Minibar

Refrigerator

Electric kettle

Walk-in shower

Bath / shower

Complimentary toiletries

Hair dryer

Room types

City view

Landmark view

Non-smoking rooms

Suites

Good to know

HOTEL CLASS

HOTEL STYLE

Bay View

Harbor View

Languages Spoken

English, French, Spanish, Arabic and 8 more

Location

Chelsea Harbour, London SW10 0XG England

The Chelsea Harbour Hotel & Spa

Getting there

Somewhat walkable

Grade: 71 out of 100

London City Airport

10.1 mi•

See all flights

Heathrow Airport

11.8 mi•

See all flights

Fulham Broadway

13 min•Underground

Rental Cars

See rental cars from $25/day

See all nearby hotels

17 Restaurants

within 0.3 miles

Lots Road Pub and Dining Room

4 min•$$ - $$$•Lebanese

Young's - Chelsea Ram

165

5 min•$$ - $$$•Bar

Waterside Bar & Restaurant

337

5 min•$$ - $$$•Bar

See all nearby restaurants

5 Attractions

within 0.3 miles

3 min•Game & Entertainment Centers

Design Centre

3 min•Art Galleries

St Mary's Church Battersea

6 min•Churches & Cathedrals

See all nearby attractions

Traveler Insights

This summary was created by AI, based on 158 recent English reviews.

The Chelsea Harbour Hotel & Spa offers a serene atmosphere away from city noise, as mentioned by many travelers, though some guests have reported noise disturbances. While its spacious rooms and scenic location near central London are praised by guests, some travelers criticize the outdated decor and cleanliness issues. The hotel's service and spa facilities have received mixed reviews, with experiences ranging from attentive to neglectful. The value for money is a concern for many, citing overcharges and pricey extras. Despite these, the majority of guests appreciate its cleanliness and comfortable rooms.

Location

Picturesque

Atmosphere

Charming

Rooms

Spacious

Value

Overpriced

Cleanliness

Meticulous

Noise level

Varied

Service

Inconsistent

Amenities

Underwhelming

Location

Picturesque

Most travelers found the hotel's location to be great, with many praising its picturesque setting, proximity to central London, and easy access to transportation. However, a few guests found it inconvenient for reaching central London.

Scott W
Aug 2023 • 19 contributions
This is the third time I have stayed at this hotel and the rooms are spacious with a great location but it’s the upbeat personality of receptionist Ashwin which is most memorable for me...
Natalie H
Aug 2023 • 1 contribution
...The location is great and taxis were usually easy to find...
Kirsty M
Jul 2023 • 304 contributions
...I little bit off the beaten track to where we usually stop in London, however a lovely location to stroll along the river to Battersea Park and Power Station...
Kathryn H
Jun 2023 • 5 contributions
...Lastly, the location is in a very nice area, safe and clean but it's a pain in the butt to get to central London - if you're ok with having to change multiple trains/buses then it might not bother you but it was annoying with little kids...
Michele M
May 2023 • 1 contribution
...The location is beautiful and it faces a private harbour...
Noel
Apr 2023 • 6 contributions
Excellent location close to the Thames towpath with easy access into Central London from nearby Imperial Wharf station...
Dave
Apr 2023 • 190 contributions
...I needed to be in this location but really to charge 5 star pricing for a 3 star hotel then think again Millennium...
Jude J
Mar 2023 • 1 contribution
...The team and I were thrilled with the location and we were very happy that we were able to contract our event to you...
Gonçalo M
Feb 2023 • 17 contributions
...Great facilities and the location couldn’t be better!...
Zara G
Feb 2023 • 2 contributions
...Great location and service (Luz at front desk and Vera at the cafe)...
Graham D
Dec 2022 • 39 contributions
...The hotel is in an ideal location for those of us who like to explore London on foot... After the noise and crowds of London it was lovely to get back to this hotel which was an oasis of calm and peace in a picturesque and quiet location...
Jana K
Dec 2022 • 3 contributions
Really enjoyed our stay , beautiful location , front office staff is excellent, very helpful , welcoming, always try to please with any request or enquiry we had...
Becky
Dec 2022 • 17 contributions
...Location to central London was ok if you don't mind walking (or getting a taxi) as the overground connection to Earls Court was iffy...
Rachel V
Dec 2022 • 48 contributions
This is a fabulous location for an event with a really dedicated team !...
Hanna and Mike
Nov 2022 • 5 contributions
We normally prefer to stay in hotels which are closer to the city, however this time we decided to chose a more quiet location. The location is great and close to the overground, the staff at the reception are outstanding and they went all out to help us in every way.I stayed at the hotel for the first time but it will not be the last.They even upgraded me to a room with a abalcony...the breakfast staff and the concierge are very efficient and attend to all your needs...will definitely stay here again...
Valerie H
Oct 2022
...Lovely location next to the Thames river pathway and seated garden areas...
Rob P
Sep 2022 • 118 contributions
In a great Chelsea location, with harbour views for some of the rooms, this is ideal for business or leisure travel, albeit not in the budget sector...
Lory S
Sep 2022 • 1 contribution
...It is a perfect location on the harbour and close to the Kings Road...
B H
Aug 2022 • 34 contributions
...Location: easy to get a taxi / uber into Knightsbridge and in walking distance to Chelsea...
Reem m
Jan 2022 • 1 contribution
...Excellent hotel 🥰🥰 Nice and clean place and the reception is great ♥️ and one of my favorite places❤️‍🔥❤️‍🔥The hotel is wonderful, starting from its location, The hotel was excellent and the room service was completely outsanding .The location of the hotel also is excellent and their are many services around the hotel.The food in the hotel was amazing actually.♥️...

Atmosphere

Charming

The hotel's atmosphere is appreciated for its special arrangements and spacious, comfortable rooms, but several guests find the decor outdated.

Rindzela dos Santos
Aug 2023 • 8 contributions
...The rooms were not only beautifully designed but also incredibly comfortable and spacious, providing a luxurious retreat after a day of exploring the city...
Sarah M
Jul 2023 • 9 contributions
...Amazing balcony room with living room area and two bathrooms...
Jay k
Jul 2023 • 2 contributions
...The hotel is beautiful, the room was immaculate, incredibly comfortable, and exceeded our expectations...
Knowstravelstuff
Jul 2023 • 19 contributions
Great room, nice breakfast overlooking the marina served lovely and attentive team...
Jackie D
Apr 2023 • 10 contributions
...We very much appreciated the cake, chocolates and balloons which greeted him on our arrival- thank you to Lau on reception. We liked the spacious suite with a separate living room and small balcony...
Noel
Apr 2023 • 6 contributions
...The rooms are spacious particularly the rooms overlooking the river...
Relax42071297404
Mar 2023 • 1 contribution
...Our suite was stunning with a fabulous view over Chelsea Harbour. The beds were so comfy with the most gorgeous pillows...
Gordon
Mar 2023 • 1 contribution
Lovely room with comfortable bed, two TV's, bath and shower...
babsnian
Feb 2023 • 12 contributions
...Laid out on the lounge table was a box of chocolates and cake with balloons on settee and confetti sprinkled over table and also there was a happy birthday message to me. The room was immaculate with a large bed to die for and the pillows all puffed up and soft... The surroundings in the lounge made you feel really special as was decked out with a grand piano and beautiful hanging star chandeliers...
Tdem_11
Feb 2023 • 7 contributions
...My daughter celebrated her 15th birthday, they had balloons on her bed, beautiful heart shaped cheesecakes and chocolate covered strawberries, a birthday card and a box of chocolates in a gift bag when we arrived back after a day out...
Gonçalo M
Feb 2023 • 17 contributions
...A special mention to Jey who worked tirelessly by arranging a special mattress for the baby and upgraded our room to make up for the hassle!...
Companion34351999157
Feb 2023 • 1 contribution
First and foremost, would like to give a special mention to Mo ( front desk manager) who offered us a beautiful suite for our stay...
Claudiu I
Feb 2023 • 2 contributions
...Jazz night was a surprise we really enjoyed, bar team was exceptional...
dina r
Jan 2023
The rooms are well thought out and the pillows and duvets are some of the comfiest I've ever felt...
Jenjen R
Jan 2023 • 1 contribution
We came to enjoy the chinese new year and jazz night and what an experience...
Oliver E
Jan 2023
...The bar has a good selection of drinks, and a nice atmosphere. The room was perfect, plenty of space and a really comfy bed...
steviep47
Dec 2022 • 159 contributions
...And on our return they made my birthday more special with balloons and cake Definitely return again soon...
xkatie135x
Dec 2022 • 1 contribution
...The suites are beautiful, lovely decor, clean and very comfortable- the bed was amazing!...
Sophie E
Nov 2022 • 1 contribution
Relaxing atmosphere, great friendly staff, and nice view of the harbour especially at night with it all lit up... Beds comfy and clean bedroom/bathroom...
Rob P
Sep 2022 • 118 contributions
...The hotel was very clean and well appointed, with friendly staff...

Rooms

Spacious

Many travelers praised the spaciousness and comfort of the rooms, but several found them dated, unclean, or poorly maintained. Some had issues with room readiness, temperature control, and lack of amenities.

Katie B
May 2023 • 1 contribution
...This is a reasonably priced hotel where you can do two nights in a five-star hotel for £500 which is very fair for London. Our room (616) was spacious and had a beautiful view across the harbour and the River Thames, looking out towards the city...
Hamid E
May 2023 • 1 contribution
...We paid £380 per night and even breakfast was not included. At that price, I would suggest staying elsewhere...
NeilHowlett
Apr 2023 • 2 contributions
...The room we booked was one of the smaller suites on offer but consisted of two really good sized rooms with two WCs meaning our daughter could have a room completely to herself without disturbing Mum and Dad. These rooms were clean on arrival with a great view of the small marina with a balcony overlooking...
rg_lv
Mar 2023 • 28 contributions
Hotel is dated, but has large spacious rooms. Our stay was ruined because the room ventilation would only blow very hot air... The room was very hot, we informed the receptionist who sent a engineer who spent 1min with the thermostat and said all he can do is open the window... Room took about 2 hours to cool down... I feel they knowingly put us on a room with a broken ventilation system...
Ben C
Mar 2023 • 1 contribution
...We arrived at 3pm to check in and were told our room wasn’t ready and we would need to wait for 10 minutes... I did this and queued again when the receptionist rang someone again and requested the room be inspected again!... The receptionist then gave me a drinks voucher and assured me after we had a drink it would be ready, so we returned at 4pm to be told it still hadn’t been inspected but he would let us go to the room and leave our bags there... When we entered the room it was far from ready, pillows all over the floor draws open and bins not emptied... We returned at 9pm to see the room was still not ready and there was only one double bed in the room and no beds for the children... I rang reception and he assured me he would sort this but I heard nothing so I went down to reception at 9.20pm to be told their booking system showed only 2 people were on the booking despite me showing him clearly on our booking that it was for 2 adults and 2 children... I absolutely understand that mistakes can happen but all I was asking for was a bed or two for my children to sleep in!...
Odyssey48829434354
Mar 2023 • 1 contribution
...Our room was not ready till 2 hours post check in time. We were sat around in bar area for 3 hours, meanwhile paying for drinks, just waiting for our room... We witnessed a member of staff laughing behind a customers back after they had an altercation, about this customers room also not being ready... The air conditioning in our room was broken, it failed to cool the room... Its no where near worth the money they are charging...
Experiences4ever
Feb 2023 • 55 contributions
...there was very little in the way of acoustic insulation so could hear the next room and people closing doors and talking at the other end of the corridor...
candice
Feb 2023 • 1 contribution
...The room was comfortable, but my toilet would not flush. When I called room service the lady on the other end of the phone did not speak English very well and it was frustrating to order one item...
Sara I
Jan 2023
...The rooms are spacious and I often order room service and find the quality of the food really good...
John D
Dec 2022 • 7 contributions
...We went up to our room and started noticing how cheaply thrown together this place really is. For an all suites hotel that charges a pretty decent rate, we expected a lot more... From there we found a really uncomfortable and old couch in the sitting room, the tv in the bedroom worked about half the time and constantly turned itself off...
HMK_10
Nov 2022 • 29 contributions
We are currently staying here and we are on our 3rd room. When we checked into our first room there were stains on the carpets and the floors had not been cleaned... The room we were moved into was equally as filthy... Added to that my 12 year old is in a wheelchair, so moving rooms was not easy and I was offered no help... We stay here as a bit of a treat as it is not cheap... I have never complained about a room and asked to be moved in all my years of travelling around the world...
Giuseppe B
Nov 2022
Room was tired,run down and dirty with large stains everywhere;shower seal was dirty and hanging off,bidet seal corroded; shower rail was not fixed; one of the curtain pulls was missing... We were told this was our fault because we had checked when the room wasn’t ready, which is not true as we had taken our room only after being told it was ready... In our room, our phones could only connect to a Millennium Hotels page needing an access code...
Charlotte F
Nov 2022
...We arrived, three guests, to be given a room with one bed. We spoke to reception who requested an extra bed brought to our room... The room itself was very nice, needed some updating but definitely not worth the £380 per night I paid... The steam room was also out of action and the general feel of the spa was it was in serious need of some TLC... Unfortunately, this hotel was a real disappointment and very overpriced for the service and hospitality you get...
Jess K
Nov 2022 • 10 contributions
We visited this hotel as a present for my mums birthday. The hotel were aware we had a booked a room for 3 people, but on arrival we had to ask for an extra bed and water for the room... Would not recommend and not worth the £360 a night we spent...
ashleighcg
Oct 2022 • 14 contributions
I've stayed at this hotel twice in October. The rooms I've had have been really nicely laid out... The only issue with the room was that it was freezing as the heating didn't work, I called down 3 times to see if I could get a portable heater or something but no one ever answered so I just slept in the bathrobe...
unimumNorfolk
Oct 2022 • 70 contributions
...On arrival we were firstly informed the room type already booked and paid for was not available as Chelsea Football Club were staying overnight... Eventually we were given a room which we are sure was the same as that already paid for... The room itself was great with a balcony and spotlessly clean...
Valerie H
Oct 2022
A contemporary spacious hotel and I had an incredible room overlooking the harbour with balcony... Niggling spa locker facilities and hygiene could be better however staff are willing to do their best to put things right...
Road542855
Sep 2022 • 2 contributions
...There was a large brown mark on the female changing room ceiling and the door was kept open so men regularly wandered in... But no refreshments other than water were provided in the pitch black Relaxation room...
Rob P
Sep 2022 • 118 contributions
In a great Chelsea location, with harbour views for some of the rooms, this is ideal for business or leisure travel, albeit not in the budget sector... We had quite a few maintenance issues with our room, which slightly marred our experience, but the staff were generous when we checked out, by way of compensation...
B H
Aug 2022 • 34 contributions
...Room: We have a young baby who sleeps quite early so we tend to book rooms that have a separate living space to allow us to order food (we use supper.com for fancy meals and then deliveroo for other great local restaurants when in London)...

Value

Overpriced

Many travelers expressed dissatisfaction with the value they received for the money they paid, citing overcharges, expensive extras, and unresolved refund issues.

Danny S
Jul 2023 • 18 contributions
The worst experience I have ever had starting from serving, cheap Prosecco, food and specially the condition after paying £370 per night. It wasn’t a pleasant stay and I will never go back...
Rakesh P
Jun 2023 • 1 contribution
...Bit disappointed after paying high expenses that parking was not included and had to pay £50 extra for it...
Ducking
Jun 2023 • 10 contributions
...Paid over £700 for a suite for 2 nights with 2 single beds... Cancelled the 2nd night, went to another hotel , refusal of refund or discount for a such a bad night sleep with springs in back from camp bed... Maybe a taxi ride but you will get ripped off and won’t get the rest you need...
Hamid E
May 2023 • 1 contribution
...We paid £380 per night and even breakfast was not included. At that price, I would suggest staying elsewhere...
Rochelle S
May 2023 • 1 contribution
...I've stayed in many hotels in London as we travel alot and this was the worst... To my surprise it ended up being a dirty thong... Whilst he apologised and offered us a partial refund, we are still yet to wait for any refund...
Dave
Apr 2023 • 190 contributions
...I’ve stayed in a few London Millennium hotels of late & they are not what they were, Stamford Bridge again needs updating, The Gloucester nigh on every night is plagued with dodgy fire alarms (see reviews) I’ve already got Millennium Baileys hotel booked in few weeks so I’ll see how they do but as it stands I won’t be using Millennium hotels again, Chelsea Harbour just look at the room rates, eye watering. I needed to be in this location but really to charge 5 star pricing for a 3 star hotel then think again Millennium...
Odyssey48829434354
Mar 2023 • 1 contribution
...This hotel is not cheap, I wouldn't want other people to spend their hard earned money to receive the issues I had... We were sat around in bar area for 3 hours, meanwhile paying for drinks, just waiting for our room... Furthermore, we could not enjoy the view that I had paid additional for... Its no where near worth the money they are charging...
Ben C
Mar 2023 • 1 contribution
...We had been looking forward to this surprise for months and it was the worst experience we’ve ever had in any hotel around the world... I’m still waiting for the refund on the extortionate car parking fee that was offered too!...
Aimee K
Feb 2023 • 25 contributions
...Few things where it could improve - I’ve never stayed in a 5 star before that does not offer room service, we sat in the bar for a while and ordered drinks much to our surprise the menu did not include VAT so the drinks were actually slightly more expensive than they already were. We were charged £63 for 2 breakfasts which we thought was a bit steep...
Ender T
Dec 2022 • 8 contributions
...Agoda can't do much about it except offering 10% discount for next trip to the same hotel...
John D
Dec 2022 • 7 contributions
...We went up to our room and started noticing how cheaply thrown together this place really is. For an all suites hotel that charges a pretty decent rate, we expected a lot more... This truly was the worst hotel bed we have ever experienced...
Jess K
Nov 2022 • 10 contributions
...The hotel were aware we had a booked a room for 3 people, but on arrival we had to ask for an extra bed and water for the room. They advertise themselves as a spa hotel- the sauna and steam room didnt work... Would not recommend and not worth the £360 a night we spent...
Charlotte F
Nov 2022
...The room itself was very nice, needed some updating but definitely not worth the £380 per night I paid. However, the real disappointment for us was the spa - if you can call it a spa... Unfortunately the only thing in action was a very dated pool... Unfortunately, this hotel was a real disappointment and very overpriced for the service and hospitality you get...
lisa026
Oct 2022 • 473 contributions
Sadly, I was very much let down with this hotel... When I checked in, they told me it was useless and I should not have bothered... And it was not good to only be able to charge one thing at a time... The rooms are very dated, this place needs an upgrade in a big way... For the money I paid, and now very much regret, I could have had a much better hotel... Friends came to visit me and were told they could park for 20 pounds and that was a good deal since guests had to pay 100 per day... IN conclusion, this is not a bad hotel, if it was rated 3 star and with prices that went along with that but what I paid was far too much...
Chris5555
Oct 2022 • 20 contributions
...My biggest bug bear is that there really are no provisions for children whatsoever. They will give you a travel cot but good luck getting your child down in it... So for supper I had to order my 5 year old an adult sized portion of fish and chips followed by a single scoop of ice cream, this came to over £30 and and she managed half of it...
CherryScot
Oct 2022 • 1 contribution
...I had booked and prepaid for this back in August through Hotels.Com... Upon returning home I was annoyed to discover that the hotel had charged me a second time for my stay and have literally spent hours on the phone (when someone actually answers!!!)...
unimumNorfolk
Oct 2022 • 70 contributions
...Eventually we were given a room which we are sure was the same as that already paid for... Customer service when we checked in asked to take a £1.00 deposit from our card in case of any extras bought... On our return home we discovered they had not taken £1.00 but £470.40...
Road542855
Sep 2022 • 2 contributions
...Nothing went right with our Total Indulgence Afternoon Tea and Fizz package costing c.£400 for two... Hotel then refused to serve the afternoon tea (cakes/sandwiches) and fizz that were part of the package until finally at the end of our patience we complained somewhat heatedly...
FamilyTraveller68
Sep 2022 • 144 contributions
...When I asked for a refund the lady shrugged her shoulders and said she wasn't able to do it...
B H
Aug 2022 • 34 contributions
*my first piece of feedback is about being charged TWICE for our stay which is still unresolved almost a month after our visit. I was charged once on the initial booking and then a second time by the parent company (as it appears on my credit card statement)... Spa / Pool: Again, pool needs work to it... If i had paid just to use the spa and saw the condition of the pool i would be disappointed...

Cleanliness

Meticulous

The majority of guests appreciated the cleanliness of the hotel, though some had issues with housekeeping and maintenance.

nataliechelsea2020
Aug 2023 • 13 contributions
...My room had everything I needed from a large room 2 seperate toilets great for guests s visiting me on my stay In London and all of the lamps worked...
Tehan A
Aug 2023 • 1 contribution
...His attention to detail made my stay even more enjoyable...
Konrad C
Jul 2023 • 1 contribution
...The inside required a proper dusting especially around the coffee machine...
Kirsty M
Jul 2023 • 304 contributions
...Inspect areas which need to be dusted...
Chaz S
Jul 2023 • 3 contributions
...She made sure that all of our requirements were met and when we arrived everything was ready for us...
stargazer43
Jul 2023 • 68 contributions
...I took a shower before going to bed and the water continued running when I turned off the taps!...
Chester L
Jul 2023 • 30 contributions
We had a recently refurbished room - last time we stayed the room looked tired...
Kathryn H
Jun 2023 • 5 contributions
...There were restock issues with housekeeping and when we called to request more of the items we were missing it took over two hours and a visit to the front desk to get not even all the items we needed since we were waiting for them before we could go to bed...
NeilHowlett
Apr 2023 • 2 contributions
We spent two nights at the Chelsea harbour hotel, two adults and one nine year old daughter, we cannot praise this hotel enough... From the moment we arrived the staff made us very welcome with the valet parking the car after helping unpack... The room we booked was one of the smaller suites on offer but consisted of two really good sized rooms with two WCs meaning our daughter could have a room completely to herself without disturbing Mum and Dad... These rooms were clean on arrival with a great view of the small marina with a balcony overlooking...
Mila V
Apr 2023 • 1 contribution
...We got back to hotel 20 minutes to 5 pm so sadly I said to my daughter that we cannot use it today but tomorrow morning we can and I asked what time it’s open next day and she said at 8 am...
Jude J
Mar 2023 • 1 contribution
...Alex & Sam were extremely attentive to our attendees and always ensured the room was refreshed at each scheduled break throughout each day, for which we were extremely grateful...
babsnian
Feb 2023 • 12 contributions
...Porter took our luggage to our room where yes indeed was a suite... The room was immaculate with a large bed to die for and the pillows all puffed up and soft... Our room was made up every morning with new clean sheets...
Becky
Dec 2022 • 17 contributions
...The shower was electric so not very hot, and I could not have a bath as there was NO hot water...
FARNBOROUGHGIRL
Dec 2022 • 77 contributions
...Clean room but bathroom a little frayed in places, perhaps due a refurb soonish (?)...
Giuseppe B
Nov 2022
...Drawers on the main chest were kept closed by a chair and did not close again after we’d opened them;fridge was not working...
ashleighcg
Oct 2022 • 14 contributions
...The rooms I've had have been really nicely laid out... I asked for soya milk for my tea and the waitress told me to go get the 1l bottle from the counter so I said please can I have a little jug like everyone else has, so she picked up the little jug of normal milk on my table...poured it out and told me to go fill that jug up...again I asked can I get a clean fresh jug of soya milk, I didn't understand why she couldn't do it so that was poor service...
lisa026
Oct 2022 • 473 contributions
...I go to wash my hands and there is no soap. They bring the soap up ( it went missing the next day and I never got another one,), go to take a shower and there is no shower gel... The cleaning staff puzzled me, they kept throwing away my half eaten snacks, I had not thrown them in the waste, just left them around but they were always gone... And they left their cleaning products and cleaning cloths in my room...
Valerie H
Oct 2022
...Niggling spa locker facilities and hygiene could be better however staff are willing to do their best to put things right...
unimumNorfolk
Oct 2022 • 70 contributions
...The room itself was great with a balcony and spotlessly clean. Rather oddly the next day the cleaning staff left clean spare pillowcases on our luggage?!...
B H
Aug 2022 • 34 contributions
...Bathroom floor has not been cleaned when we arrived...

Noise level

Varied

Travelers' experiences with noise varied, with some complaining about being awoken by noise, while others appreciated the calm and quietness away from city noise.

rg_lv
Mar 2023 • 28 contributions
...At 6 30am we were woken up to the noise of all the flights landing...
Experiences4ever
Feb 2023 • 55 contributions
...This was a major issue and both myself and our toddler were awaken by noise number of times during the night...
Philip F
Feb 2023 • 2 contributions
We only stayed for one night but it was very nice to escape the nuisance noise of the city center...
Graham D
Dec 2022 • 39 contributions
...After the noise and crowds of London it was lovely to get back to this hotel which was an oasis of calm and peace in a picturesque and quiet location...
lisa026
Oct 2022 • 473 contributions
...Beds were comfy and there was no outside noise...

Service

Inconsistent

Service at the hotel varied greatly, with some guests praising the attentiveness and friendliness of the staff, while others reported neglectful, inattentive, and unresponsive service.

Tdem_11
Feb 2023 • 7 contributions
...Imperial Wharf station is literally around the corner. The staff were all fantastic, so very very helpful with every request... My daughter celebrated her 15th birthday, they had balloons on her bed, beautiful heart shaped cheesecakes and chocolate covered strawberries, a birthday card and a box of chocolates in a gift bag when we arrived back after a day out... I would highly recommend the Chelsea Harbour, and will definitely return again !...
Wan_Rehana
Jan 2023 • 3 contributions
We celebrated my Sister in law's birthday here and a party of 13 of us plus a child, toddler and baby had dinner in the restaurant- which also catered to our halal needs. Dinner did not disappoint and the service, exceptional... The waiter paid special attention to my very active toddler, and even gave her a colouring book and crayons to keep her busy... Will definitely be back, highly recommended...
dina r
Jan 2023
...The warm welcome you receive from the moment you arrive encourages you to want to stay there every time you are in London...
John D
Dec 2022 • 7 contributions
We checked in to the Chelsea to a pretty cold reception and it didn’t get any better from there... Next was the breakfast at the on-site restaurant, which started late and was staffed by nobody that seemed to care about service, including the manager... On our final night we asked for a wake up call so we could make our flight on time and they couldn’t even bother with that...
adaora
Dec 2022 • 2 contributions
...But as lovely as the hotel is, I must mention, Nnamdi at the reception, who was extremely lovely and charming. He made my visit more interesting by suggesting places I could go around the area for sightseeing and also helped me with any issues... He truly went out of his way to make sure that my stay at the hotel was enjoyable...
FARNBOROUGHGIRL
Dec 2022 • 77 contributions
...Friendly staff, made my husband's day to hear Chelsea Football Club members stay there sometimes! We had a free upgrade to a suite which was great, loads of room and such a comfy huge bed... Hint for other people staying and needing to go into other parts of London - try the Uber river bus just beyond the harbour or grab a taxi to the nearest tube station...
derekcbap
Dec 2022 • 112 contributions
...There was a mix up on checking in which was the fault of central reservations not passing booking requests but the Reception Staff sorted this out amicably. In fact all of the staff from concierge staff to waiting staff were friendly and professional and made us feel at home... We stayed for 3 nights - the breakfasts were excellent and the bar snacks and cocktails we enjoyed were also lovely... That said the staff make this a very pleasnet hotel to stay at...
Becky
Dec 2022 • 17 contributions
...The shower was electric so not very hot, and I could not have a bath as there was NO hot water... It was easier to walk to EC then get the underground from there... There were many new staff who did not seem to have had much training... Reception seemed unhappy to see customers... If you ask if you can leave your baggage, if you arrive early , they are happy to help... But it's a struggle to get it back without them "bringing to your room", for a tip ££ of course...
steviep47
Dec 2022 • 159 contributions
...Fabulous service from the moment I drove up to the concierge parking to the minute we left. The staff were all courteous and only willing to help The room itself was exactly what we wanted and the bed was the most comfortable we have slept in for some time... And on our return they made my birthday more special with balloons and cake Definitely return again soon...
Giuseppe B
Nov 2022
...We were promised free Internet in our suite, but it was not available;reception told it was our telephones’ fault, which was not correct, as our phones’ internet settings were all set to connect to the internet. In our room, our phones could only connect to a Millennium Hotels page needing an access code... We said we’d be happy to pay for the access code but reception told us they couldn’t call their HQ to get one on our behalf - we had to do that!...
Laura C
Nov 2022 • 2 contributions
I have arranged a company event at The Chelsea Harbour Hotel last week and everything was perfect: the meeting in terms of service from Marco, the brilliant event manager, who was very welcoming, super professional, supportive and polite. He, together with Chris and Yiodi, anticipated all our needs, provided excellent support before, during the event and at our guest receptions...
lisa026
Oct 2022 • 473 contributions
Sadly, I was very much let down with this hotel. There is good and bad so I will start with the good... They bring the soap up ( it went missing the next day and I never got another one,), go to take a shower and there is no shower gel... Then I see there is only one charging point and that is in the living room so I had to charge my phone there and get up when my alarm went off and walk into the other room... The cleaning staff puzzled me, they kept throwing away my half eaten snacks, I had not thrown them in the waste, just left them around but they were always gone... Friends came to visit me and were told they could park for 20 pounds and that was a good deal since guests had to pay 100 per day... The internet kept going out on me and this was annoying... Asked in the lobby on how to get to Stansted airport and the person had never heard of that airport!!!...
ashleighcg
Oct 2022 • 14 contributions
...Check in second time was annoying because I already done it online via the text they sent but they took my card details again. Still haven't refunded me back though... I think the service at breakfast could have been better as no one ever came to my table to offer tea/coffee... I kept having to get up and ask for simple things like hot drinks, spoons, toast (because its not out)... I asked for soya milk for my tea and the waitress told me to go get the 1l bottle from the counter so I said please can I have a little jug like everyone else has, so she picked up the little jug of normal milk on my table...poured it out and told me to go fill that jug up...again I asked can I get a clean fresh jug of soya milk, I didn't understand why she couldn't do it so that was poor service...
CherryScot
Oct 2022 • 1 contribution
...Returning to the hotel later to check in I found the lady uninterested and displaying zero customer service skills... I left the hotel before 7am to get to the race so handed my room card to 2 chaps who were sat at the check in area... the Reservations Manager who assured me it would all be sorted and a refund processed but this never materialised even although he said he could see I had been charged twice... At one point I did speak to the very rude chap on concierge again whose manner was even worse - he really needs escalated onto an intensive customer care programme...
unimumNorfolk
Oct 2022 • 70 contributions
We arrived on a Friday afternoon in October having already completed the online check-in as requested... Eventually we were given a room which we are sure was the same as that already paid for... Rather oddly the next day the cleaning staff left clean spare pillowcases on our luggage?!... Customer service when we checked in asked to take a £1.00 deposit from our card in case of any extras bought... Telephoned again and again with no reply - using the customer service and reception telephone lines... Eventually after many calls someone did answer and apologised that we had been wrongly debited and that the monies would be refunded... This did eventually happen but after more unanswered phone calls and three working days later... This hotel could be great but we will not be staying again when customer service is as woeful as this...
Sally M
Oct 2022 • 66 contributions
We booked a 2 night weekend stay and sadly the hotel was a disappointment... The tea and coffee tray was very poor had no tea which after a long journey was not something we expected... I tried ringing reception no answer, housekeeping no answer and in the end left the room to go to reception my self ... Asked a member of staff on way who said they would arrange for some supplies to be sent up whilst we were out, however upon return still nothing - we never received any tea supplies until I finally got a response from the night receptionist who brought up a few tea bags The next day after an early start and a busy day we returned to the hotel in the evening to find this time we had 2 tea bags enough to make one cup...
Valerie H
Oct 2022
...A spa treatment with Masseuse Mimi was first class leaving me feeling completely relaxed and amazing at the end of my treatment... Breakfast staff member, Noura, stood out as being very courteous and professional... Nothing was too much during a very busy breakfast service and all with a genuine smile...
Road542855
Sep 2022 • 2 contributions
...Our treatment times were moved last minute, preventing us from having them at the same time as planned and giving us minimal prescribed time for tea; our first treatment was no longer available at all... The sauna, rinsing machine and hairdryers were all on the blink... As was the single tiny coffee machine at reception... Hotel then refused to serve the afternoon tea (cakes/sandwiches) and fizz that were part of the package until finally at the end of our patience we complained somewhat heatedly... Eventually it was provided - an hour after we had sat down... With an apology and a complimentary slice of tiramisu...
FamilyTraveller68
Sep 2022 • 144 contributions
We arrived for breakfast at 10:20am to be met with a breakfast service that was nothing short of a shambles. Nearly every table was full of dirty crockery the limited staff available had very sullen faces... No juice No water No milk No pastries Hardly any hot food No coffee or tea The manager seemed completely out of her depth with no direction given to staff... When I asked for a refund the lady shrugged her shoulders and said she wasn't able to do it...
B H
Aug 2022 • 34 contributions
...Really difficult to reach someone about this and I have had no comms back - VERY POOR customer service. Arrival: we arrived early as we travelled from Dorset - the hotel was busy and the check in as 15:00, they are stringent about this so do not expect to walk into your room... Front desk staff were a little rude about this but I gave them the benefit of the doubt due to be being busy... Spa / Pool: Again, pool needs work to it... Location: easy to get a taxi / uber into Knightsbridge and in walking distance to Chelsea... Staff: Worth noting this as I have seen similar comments in reviews - the gentlemen who checked us in tried to sell me an event on motivational speaking ...

Amenities

Underwhelming

Guests appreciate the spacious rooms and a good view, but note outdated decor and cleanliness issues. The spa facilities received mixed reviews, with some guests noting it was 'poor' and 'in need of TLC'.

Tehan A
Aug 2023 • 1 contribution
I recently stayed at the Chelsea Harbour Hotel and Spa, and it was an absolute delight. The hotel's location, room quality, and spa are exceptional... His attention to detail made my stay even more enjoyable... Thank you, Chelsea Harbour Hotel, and thank you, Ashwin, for a memorable experience!...
NeilHowlett
Apr 2023 • 2 contributions
We spent two nights at the Chelsea harbour hotel, two adults and one nine year old daughter, we cannot praise this hotel enough... From the moment we arrived the staff made us very welcome with the valet parking the car after helping unpack... The room we booked was one of the smaller suites on offer but consisted of two really good sized rooms with two WCs meaning our daughter could have a room completely to herself without disturbing Mum and Dad... These rooms were clean on arrival with a great view of the small marina with a balcony overlooking... The Spa and pool were just right and we imagine would normally be quieter outside of school holidays...
Mila V
Apr 2023 • 1 contribution
...So as we had 7 year old daughter and chose this hotel especially because of the swimming pool I asked how to go to swimming pool... We got back to hotel 20 minutes to 5 pm so sadly I said to my daughter that we cannot use it today but tomorrow morning we can and I asked what time it’s open next day and she said at 8 am... Oh well I set alarm for 7 am to get ready etc my daughter was like really pumped up to go for swim so after looking for second lift to spa (we stayed on 7th floor which is under renovation and part for the second lift is no accessible) again haven’t been told upon check in... So had to go level down to find another lift and finally arrived to spa... The reception was empty so as I am looking around the receptionist was there in other room so I asked if we can use the pool and she told me that “kids” swimming pool is open from 8:30!... Other than that breakfast staff was really 5star and make our experience bit better after this disappointment... Especially the one who brought us coco pops but overheard my daughter that she wanted Rice Krispies, but i didn’t catch his name...
babsnian
Feb 2023 • 12 contributions
...On arrival, porters greeted us like royality into the amazing foyer to check in. The check in staff upgraded us up to a suite as this was my surprise... Porter took our luggage to our room where yes indeed was a suite... Laid out on the lounge table was a box of chocolates and cake with balloons on settee and confetti sprinkled over table and also there was a happy birthday message to me... The room was immaculate with a large bed to die for and the pillows all puffed up and soft... Had a balcony which overlooked the Chelsea Harbour... They even managed an amazing sun rise from our 716 floor suite... All the staff were very polite and really genuine friendly... We had lunch at the bar where the food was georgous... The surroundings in the lounge made you feel really special as was decked out with a grand piano and beautiful hanging star chandeliers... We experienced the warm swimming pool at the hotel spa and the gym... Our room was made up every morning with new clean sheets... The staff made our stay but especially my birthday a very memorable one...
Tdem_11
Feb 2023 • 7 contributions
...An oasis of calm after a busy day in London City center. Imperial Wharf station is literally around the corner... The staff were all fantastic, so very very helpful with every request... My daughter celebrated her 15th birthday, they had balloons on her bed, beautiful heart shaped cheesecakes and chocolate covered strawberries, a birthday card and a box of chocolates in a gift bag when we arrived back after a day out... The breakfast was great with a wide variety of food on offer... Nespresso coffee machine, kettle and fridge in room, with lots of different and coffee pods... I would highly recommend the Chelsea Harbour, and will definitely return again !...
Aimee K
Feb 2023 • 25 contributions
We stayed at this hotel last night and enjoyed our stay made even better by the Chelsea fc team exiting just as we arrived. Our room was big we had a suite with balcony... Few things where it could improve - I’ve never stayed in a 5 star before that does not offer room service, we sat in the bar for a while and ordered drinks much to our surprise the menu did not include VAT so the drinks were actually slightly more expensive than they already were...
Experiences4ever
Feb 2023 • 55 contributions
...The suit was a good size and the view of the harbour was very nice. The main bed was comfortable and the room had everything you could need (other then a cot) The carpet was stained, the mirror in the bathroom cracked...
Sara I
Jan 2023
...Lovely staff, beautiful interiors and it’s well located. The rooms are spacious and I often order room service and find the quality of the food really good... Would recommend it if you want to be close to Chelsea and Battersea and enjoy having scenic views by the river...
Becky
Dec 2022 • 17 contributions
...Comfy bed A bit dated so don't spend too much for a room. The shower was electric so not very hot, and I could not have a bath as there was NO hot water... The continental was ok, but we would have expected more from such a hotel... It was easier to walk to EC then get the underground from there... If you ask if you can leave your baggage, if you arrive early , they are happy to help... But it's a struggle to get it back without them "bringing to your room", for a tip ££ of course... But the sauna and steam rooms are in the changing rooms, so I could not have one with my husband...
xkatie135x
Dec 2022 • 1 contribution
I had the pleasure of staying at the hotel recently and thoroughly enjoyed my stay. The suites are beautiful, lovely decor, clean and very comfortable- the bed was amazing!... Breakfast was great with plenty of options for all tastes and requirements... The spa was lovely, wish I got more time to use it!... All staff I encountered went out of their way to help you, especially front desk staff and manager... Many thanks, Highly recommend- look forward to returning!...
Graham D
Dec 2022 • 39 contributions
...Chose this hotel as a base for a theatre break in London and was so pleased we did. The hotel is in an ideal location for those of us who like to explore London on foot... The service was impeccable,the breakfasts good and the standard of accommodation absolutely excellent... We had a large suite which was furnished to a high standard... The bed was really comfortable and the cost very reasonable given the high standard throughout... Fulham Broadway Tube station is a pleasant 20 minute stroll away and Imperial Wharf overground a mere 2 minute walk from the Hotel...
Rachel V
Dec 2022 • 48 contributions
...This is a fabulous location for an event with a really dedicated team ! From the moment we unloaded to our departure, we had an attentive team supporting us and very willing to find the necessary solutions, The area is still being developed but in no way hinders your stay and by next year will be most attractive... The views out into the Harbour are wonderful especially when blessed with sun as we were... The accommodation is very comfortable indeed with all rooms enjoying a living room and bedroom...
John D
Dec 2022 • 7 contributions
...On our final night we asked for a wake up call so we could make our flight on time and they couldn’t even bother with that...
Giuseppe B
Nov 2022
...We were promised free Internet in our suite, but it was not available;reception told it was our telephones’ fault, which was not correct, as our phones’ internet settings were all set to connect to the internet... The Spa shower cubicle my wife used had two metal plates with metal prongs attached, which were not easily seen being the same colour as the tiles...
Charlotte F
Nov 2022
I had booked The Chelsea Harbour Hotel for its spa for a family weekend away for my Mum’s birthday... We spoke to reception who requested an extra bed brought to our room... The porter brought the additional bed (on par with a wheelie hospital bed) and left us to sort it ourselves... However, the real disappointment for us was the spa - if you can call it a spa... On arrival at the spa, the member of staff informed us that the sauna was out of action... Unfortunately the only thing in action was a very dated pool... The steam room was also out of action and the general feel of the spa was it was in serious need of some TLC... Unfortunately, this hotel was a real disappointment and very overpriced for the service and hospitality you get...
lisa026
Oct 2022 • 473 contributions
...I booked a suite with a balcony overlooking the harbour, it was a nice view and the rooms were spacious... The location is good, just by the river and nice properties around... Beds were comfy and there was no outside noise... They bring the soap up ( it went missing the next day and I never got another one,), go to take a shower and there is no shower gel... For the money I paid, and now very much regret, I could have had a much better hotel... Friends came to visit me and were told they could park for 20 pounds and that was a good deal since guests had to pay 100 per day...
ashleighcg
Oct 2022 • 14 contributions
...The rooms I've had have been really nicely laid out... I kept having to get up and ask for simple things like hot drinks, spoons, toast (because its not out)... I asked for soya milk for my tea and the waitress told me to go get the 1l bottle from the counter so I said please can I have a little jug like everyone else has, so she picked up the little jug of normal milk on my table...poured it out and told me to go fill that jug up...again I asked can I get a clean fresh jug of soya milk, I didn't understand why she couldn't do it so that was poor service... The spa is poor, filled with kids, no jacuzzi and just wasn't a relaxing place...
Valerie H
Oct 2022
A contemporary spacious hotel and I had an incredible room overlooking the harbour with balcony... Lovely location next to the Thames river pathway and seated garden areas... A spa treatment with Masseuse Mimi was first class leaving me feeling completely relaxed and amazing at the end of my treatment... Niggling spa locker facilities and hygiene could be better however staff are willing to do their best to put things right...
Road542855
Sep 2022 • 2 contributions
Comical day at the Faulty Towers spa of CHH. Nothing went right with our Total Indulgence Afternoon Tea and Fizz package costing c.£400 for two... The sauna, rinsing machine and hairdryers were all on the blink... As was the single tiny coffee machine at reception... Treatments were lovely as was the pool swim... Hotel then refused to serve the afternoon tea (cakes/sandwiches) and fizz that were part of the package until finally at the end of our patience we complained somewhat heatedly... Eventually it was provided - an hour after we had sat down... With an apology and a complimentary slice of tiramisu...
B H
Aug 2022 • 34 contributions
...Room: We have a young baby who sleeps quite early so we tend to book rooms that have a separate living space to allow us to order food (we use supper.com for fancy meals and then deliveroo for other great local restaurants when in London)... Appliances were good but decor, condition of room and furniture is outdated and not 5*... Spa / Pool: Again, pool needs work to it... Location: easy to get a taxi / uber into Knightsbridge and in walking distance to Chelsea...

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THE CHELSEA HARBOUR HOTEL & SPA $198 ($̶4̶9̶5̶) - Updated 2023 Prices & Reviews - London, England

Frequently Asked Questions about The Chelsea Harbour Hotel & Spa

Which popular attractions are close to The Chelsea Harbour Hotel & Spa?

Nearby attractions include 606 Club (0.2 miles), Gambado (0.1 miles), and Design Centre (0.1 miles).

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What are some of the property amenities at The Chelsea Harbour Hotel & Spa?

Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.

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Which room amenities are available at The Chelsea Harbour Hotel & Spa?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

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What food & drink options are available at The Chelsea Harbour Hotel & Spa?

Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.

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Is parking available at The Chelsea Harbour Hotel & Spa?

Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.

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What are some restaurants close to The Chelsea Harbour Hotel & Spa?

Conveniently located restaurants include Lots Road Pub and Dining Room, Yamal Alsham, and Young's - Chelsea Ram.

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Are there opportunities to exercise at The Chelsea Harbour Hotel & Spa?

Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.

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Does The Chelsea Harbour Hotel & Spa have airport transportation?

Yes, The Chelsea Harbour Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.

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Are any cleaning services offered at The Chelsea Harbour Hotel & Spa?

Yes, dry cleaning and laundry service are offered to guests.

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Does The Chelsea Harbour Hotel & Spa offer any business services?

Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.

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Which languages are spoken by the staff at The Chelsea Harbour Hotel & Spa?

The staff speaks multiple languages, including English, Spanish, French, Italian, Chinese, Portuguese, and Hindi.

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