We stayed here to see Elton John in Hyde Park. Lovely hotel 5 min walk from park, lots of restaurants nearby and the tube is 2 mins away. The hotel itself was refurbished to a luxury standard a decade or more ago and although still fab looks a bit dated in places. We stayed in room 592 on the 5th floor. The lift only goes to the 4th so you have to carry your cases up windy stairs, so if you're not able to do this, ask for a room with lift access. The room was very good, large double bed with a good size bathroom with a shower in a full sized bath. There was a kettle, lots of tea coffee, milk and a fridge. There was also an iron and ironing board and hair dryer.The TV had Sky.
The Leonard is just a quick walk from Marble Arch, close to Oxford St for shopping! Hyde Park! It’s just so convenient to the heart of London. The staff are friendly the rooms are unique and comfortable! I always make this my hotel of choice when visiting London!
Proposed to my wife at The Leonard Hotel, 19 years ago. Fast forward 22 Years, decided to overlook other hotels due to history and stay at The Leonard Hotel. As you will see from pictures, this is a Deluxe Double. I reached out to the GM - Thomas Renault, who refused to refund me a portion of £375, so will pass these pictures to my corporate travel industry colleagues for awareness.
I wouldn’t recommend staying here for a variety of reasons including the room size is very small, not nice, room is stuffy and air very dry, but most apparently and bothersome to me was the staff wasn’t helpful or nice.
The hotel has a policy (allegedly - although nobody could show it to me) that discriminates against disabled patrons with assistance dogs. The two people on reception were trying hard to be understanding, but were hampered by the policy which is plainly discriminatory. I was required to pay a deposit of £150, which is not required from non-disabled guests, and is therefore illegal - but I was prepared to pay it, as long as the hotel management recognised the discriminatory nature of this requirement. No chance. I spoke with the director (Paul?) who clearly needs some customer service training. He also needs diversity training, and needs to be taught about the law. Specifically he should pay attention to the two primary Acts that affect disability discrimination and human rights. He's completely ignorant of both. The police were very supportive, but by this time I felt demeaned, ridiculed and trivialised. Nice one Paul. I hope you are proud in your stubborn little world.…
Food was reasonable. Service was a bit lacking - the waiter would fly in and out without actually looking to see if anyone wanted anything. Rather tired decor; could tell it was rather more glam in its day. Odd loud thumpy music for a hotel tea room.
At one time this hotel was excellent, now the only good thing is the location. The decor is tired and in sired need of refurbishment. The same is reflected in the rooms which have seen better days 20 years ago. As for the staff I found them unhelpful and unwilling to listen. All in all apart from the location there nothing else going for it. Sad really.
This review has been a long time coming . We booked afternoon tea here and it was the absolute best! The ambiance of the warm lighting, the crackling fireplace, the soft jazz playing in the background, the delicious array of treats, to the wonderful customer service, the afternoon was simply perfect. We each had a choice of tea or coffee and each tiered tray of treats were shared between 2 of us. There were scones, and clotted cream, sandwiches, cupcakes, and I believe there were macarons. Everything exceeded my expectations. Im looking forward to going back again. They arent giving me an option to select when i actually went but this trip was pre-covid. I am just now making a review.
This could be a gem. Lovely old boutique furnishes and fantastic suite with sofa bed. Staff were lovely and location is brilliant 2 minutes from Winter wonderland. Comfy beds. However, TV kept losing signal, so annoying so gave up in the end. Bring a book. 😩The bathroom door sticks so daughter got stuck which was scary. Outer window would not shut so noisy. Little touches would make this wonderful.
I visited The Leonard with my partner on the 25th September for the night. We were visiting London from Oxford due to an art event I was exhibiting at down Oxford Street and we’re very happy with the initial impression of the hotel, very old school, warm and comforting. During our stay, we decided to turn the air conditioning unit on. 10-15 mins into using it, it started leaking a lot of water, to the point where the carpet became saturated and sopping wet. We reported it to reception, and continued to use the air conditioning unit, as the room, and hotel, was very warm. The shower was also so difficult to use, there was no cool setting and the coolest temperature was very hot. The sink tap was also not very cold, despite running the tap for a while. Wallpaper was also peeling off the walls in the bathroom. Ontop of this, despite the food menu saying 24 hour food service, we returned from the event very late and were unable to order food. Very unhappy with this miscommunication. Overall, the stay was ok and we did sleep well, but the air conditioning unit, bathroom in general and 24 hour food promise needs to be worked on.…