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London Marriott Hotel Grosvenor Square

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Grosvenor Square, London W1K 6JP England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (472)
Room & Suite (190)
Dining (20)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from London Marriott Hotel Grosvenor Square
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#462 of 1,154 hotels in London
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Located in the fashionable Mayfair neighbourhood of London, United Kingdom, London Marriott Hotel Grosvenor Square offers a timeless blend of elegance and comfort. First built as a stately townhouse, our 5-star hotel has evolved into an exclusive hotel that infuses contemporary chic with classic luxury and exceptional personal service. Indulge in Gordon Ramsay's Michelin Star 'Maze' restaurant, host inspired events and enjoy our hotel's ideal access to Hyde Park and the West End.
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Full view
Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Baggage storage
Paid public parking nearby
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Meeting rooms
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Walk-in shower
Safe
Telephone
VIP room facilities
Wake-up service / alarm clock
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Spanish, Latvian and 2 more
Hotel links
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1,945Reviews37Q+A100Room tips
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Popular mentions
Richard C wrote a review Oct 2020
Blandford Forum, United Kingdom19 contributions5 helpful votes
Great hotel. located in a very central location. Went to Gordon Ramsays which was fantastic.Reception staff were very helpful. Average price for a hotel with this rating and location. Rooms are not very well sound proofed. An important note. The hotel does not have a car park but advised us of a NCP locally. Do not park anything there! We did and our car was broken into. Only after this and reading reviews this is a common occurrence. Disappointed the hotel did not advise us of this. Locals advised us , as we waited for police it happens all the time as the criminals watch people leaving the hotel and going to the car park.
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Date of stay: October 2020
Rooms
Cleanliness
Service
Room Tip: Our room was not well sound proofed on the third floor
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AmberN wrote a review Oct 2020
1 contribution
The hotel itself is very nice and is in a great location. Reception staff are very polite and happy to help. Room was clean, big and comfortable so was very happy with this. However in the morning breakfast was diabolical. Rude staff who have no idea of customer service. Kept us waiting to be seated for well over 10 minutes, waited for our breakfast to arrive for 15/20 mins, our toast never turned up so we had to order twice and everything else went cold. Poor service, long wait times and no way of apology. Breakfast is not a buffet due to Covid but ordered off a very limited menu, with many things not available - they didn’t have yoghurt even though this was one of the three continental options. The English breakfast was fine but very measly with one rasher of bacon and one sausage and judgement from the waiters for ordering another sausage. Overall a very poor experience and clear waiting staff had total disregard for customer service. Will not be returning.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Guest Relations Grosvenor Square, General Manager at London Marriott Hotel Grosvenor Square
Responded Oct 24, 2020
Dear Ambern-0593, Thank you for choosing to stay at the London Marriott Grosvenor Square and for providing your honest feedback. I am disappointed to hear about your experience at breakfast and that we were unable to meet your expectations. Providing the highest level of service is our number one priority and I do apologise for falling short on this occasion. We have shared your feedback with the team to prevent this happening again. I believe our Director of Operations and Assistant Front Office Manager have both provided their details for you, so please do not hesitate to reach out if there is anything else we can do. Again, I sincerely apologise and I do hope we can welcome you back to the hotel in future.
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Moynesyboy wrote a review Sep 2020
Dubai, United Arab Emirates84 contributions30 helpful votes
Firstly the location of this hotel couldn’t be better in my opinion as it’s only a 5 minute walk from Bond Street Tube Station and within touching distance of a number of top quality bars and restaurants! To make matters even better you have not one but two of Gordon Ramsey’s restaurants on site and they both serve the most delicious food and drinks you could imagine! The Lucky Cat is just spectacular and perfect for any occasion! The service in the hotel was also second to none and Lucie who works at the front desk was the best you could have ever asked for and assisted me with several things including find somewhere that could do me a covid test at short notice as I had a flight to catch and left it until the last minute! I honestly don’t think I would have made it home without having to reschedule my flights etc if it wasn’t for her! Overall I had a great stay and I will most certainly be returning to this hotel the next time I’m travelling into London.
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Date of stay: September 2020Trip type: Traveled on business
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Terri K wrote a review Mar 2020
San Francisco, California10 contributions2 helpful votes
I do not think there are enough superlatives to describe the level of quality service provided by every member of staff at the hotel. My original plan was for a quick two day visit before heading off to meet my son in France. I woke up on our first day to a European travel ban. Scrambling to get my son to London and rearrange flights to get home was frustrating but at the Marriott, all it took was one conversation with the front desk to have put stay extended, a pull out put in my room for my son and assurances that the hotel would work to help us with any problems. Every member of the hotel staff we met and spoke to did everything possible to make our adjusted plans enjoyable. A special thank you to Mr Patel, the M lounge manager. Our flight home left extremely early, Mr Patel arranged for breakfast to be available before we headed to the airport. I highly recommend staying at this hotel I know we will be back in London and we will be staying at this Marriott
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Date of stay: March 2020Trip type: Traveled with family
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Departure278914 wrote a review Mar 2020
Oslo, Norway14 contributions2 helpful votes
Perfect hotel with a nice restaurant, bar. Really good bed. Top location and top service like all other Marriotts i have stayed at. Walking distance to shops, cafees, the park and good restaurants. I have stayed there alone but also with wife and kids. My wife loves it as well.
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Date of stay: March 2020Trip type: Traveled on business
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Previous
PRICE RANGE
$339 - $529 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott london, london marriott
FORMERLY KNOWN AS
Marriott London Grosvenor Square Hotel
LOCATION
United KingdomEnglandLondonMayfair
NUMBER OF ROOMS
237
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Frequently Asked Questions about London Marriott Hotel Grosvenor Square
Which popular attractions are close to London Marriott Hotel Grosvenor Square?
Nearby attractions include Be At One Oxford Street (0.3 miles), Wallace Collection (0.3 miles), and Handel & Hendrix in London (0.2 miles).
What are some of the property amenities at London Marriott Hotel Grosvenor Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at London Marriott Hotel Grosvenor Square?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at London Marriott Hotel Grosvenor Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at London Marriott Hotel Grosvenor Square?
Yes, a parking garage, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to London Marriott Hotel Grosvenor Square?
Conveniently located restaurants include Ben's Cookies, The Foyer At Claridge's, and Le Gavroche.
Are there opportunities to exercise at London Marriott Hotel Grosvenor Square?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at London Marriott Hotel Grosvenor Square?
Yes, dry cleaning and laundry service are offered to guests.
Does London Marriott Hotel Grosvenor Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at London Marriott Hotel Grosvenor Square?
The staff speaks multiple languages, including English, Spanish, French, Portuguese, Polish, and Latvian.
Are there any historical sites close to London Marriott Hotel Grosvenor Square?
Many travelers enjoy visiting Churchill War Rooms (1.2 miles), Tower of London (3.2 miles), and Houses of Parliament (1.4 miles).