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Park Grand London Kensington

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#193 of 1,088 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Park Grand London Kensington
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1,878 Reviews from our TripAdvisor Community

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Showing 1,605: English reviews
Hollywood, Florida
Reviewed October 29, 2015

This was a nice and clean hotel. It was a good location near the Earls Court Underground Subway. I found that the employees there were not the most helpful as far as knowing where anything was in the area; including restaurants they had recommended in their room brochure! However, the doorman, named Corneliu, went over and above his duties to...

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Helpful?
4Thank Beth F
Management response:

Dear Beth F, Thank you for your lovely review of our hotel. It was our pleasure to have you stay with us. I'll be sure to pass your comments on to Corneliu who will greatly appreciate it. I'm sorry that we werent very helpfull with regards to the car rentals in the area, and I hope this did not inconvenience...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed October 28, 2015

The staff ranges from poor to good in service. What I mean, is the staff changes daily, if not every 12 hrs. When we checked in we had a trainee and you could tell. Not friendly or helpful at all, just here is your key. The next morning, I asked to be moved to another room because the bed spring...

Review collected in partnership with this hotel
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Helpful?
1Thank A TripAdvisor Member
Management response:

Dear TripAdvisor Member, Thank you for sharing your experience of your recent stay. I am dissapointed to learn that your experience with our staff was less than favourable. I would greatly appreciate it if you would contact me directly on clayton@parkgrandkensington.co.uk so that I may fully understand where we had gone wrong and what we would do to improve ourselves...

Seattle, Washington
Reviewed October 28, 2015

Wonderful hotel. The staff, especially the doorman, were outstanding. Excellent location, a stone's throw from the Earl's Court tube station. The room, although quite small, was clean and comfortable. Avoid the first floor if possible; you can hear a good deal of noise from the dining room. Also, excluding breakfast, go out to eat.

Review collected in partnership with this hotel
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Helpful?
2Thank Brian S
Management response:

Dear Brian S, Thank you very much indeed for your lovely comments. I'll be sure to pass this on to our staff and especially the doormen. I'm sorry that you felt the rooms were were somewhat small - due to the nature and layout of the building some rooms will appear to be bigger than others. Should you decide to...

Illinois City, Illinois
Reviewed October 28, 2015

Booked for three nights to spend half term with my 8 year old. Basic but clean rooms at a great location, courteous staff. Would recommend and would like to stay again. Museums a short walk away and some decent restaurants nearby too!

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Helpful?
2Thank Sumi_lon2013
Management response:

Dear Sumi_lon2013, I am delighted to hear that you found our staff to be courteous and helpfull. The staff here really do have a lot of local knowledge so would be happy to recommend local attractions. We would be delighted to have you and your 8 year old return. Should you do so please feel free to contact me directly...

Wroclaw, Poland
Reviewed October 27, 2015

I booked in 2 weeks advance a stay for 3 days in Kensington Hotel and the day before arrival somebody from booking department shot me an email that my reservation is about to be canceled due some issues with the credit card. As soon as I got this message I tried to get in touch with the person who sent...

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Helpful?
2Thank wodzik
Management response:

Dear Wodzik, Thank you for your recent review of our hotel. I would be greatfull if you were to contact me directly on clayton@parkgrandkensington.co.uk to discuss how we can improve our service in your eyes. We are continously trying to improve our standards and appreciate all constructive feedback from our guests. I look forward to hearing from you. Kind Regards,...

Kaiserslautern, Germany
Reviewed October 26, 2015

Excellent service, quiet location, clean & modern. Only a few blocks from the museum district, close to the tube, and great dining choices in the area. Did not have the breakfast but it looked great. Really!

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Helpful?
2Thank KathyL-Ktown
Management response:

Dear KathyL-Ktown, Thank you for sharing your recent experience on TripAdvisor, as you know many of our guests use this forum to base their decision to stay. I am a very happy to read that you found our service to be "excellent" and shall pass this on to all our staff to read as it is indeed something that they...

North West England, United Kingdom
Reviewed October 25, 2015

I stay here a lot. In fact a year ago or so I gave this a cracking review, however sadly for some reason, this hotel has decided that looking after regular customers isn't a priority? At least that's how it seems after my most recent stay? I asked Work to book and pre pay this room. As I stay here...

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Helpful?
6Thank Vanessa B
Management response:

Dear Vanessa B, I was very disappointed and embarrased to read of the way that you were treated. I have emailed you privately to discuss this further and am very much looking forward to hearing from you. Kind Regards, Clayton Clayton Caredda House Manager Park Grand London Kensington, London Premier Kensington and Executive Rooms by Shaftesbury 33-37 Hogarth Road London...

Madrid, Spain
Reviewed October 25, 2015

At only two minutes’ walk from Earl’s Court Station, this hotel is strategically placed for a quick move by underground to any place in London. Built in a high-class residential street, there is scarcely any noise outside. The reception is small but the friendliness of the staff is outstanding. The rooms are adequate, perhaps a little on the small side...

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Helpful?
2Thank passepartout49
Management response:

Dear Passepartout49, Thank you very much for your review. I'll be sure to pass on your comments regarding the friendliness of our staff to all. if I can help with any future stays please do not hesitate to contact me on clayton@parkgrandkensington.co.uk Many Thanks, Clayton Clayton Caredda House Manager Park Grand London Kensington, London Premier Kensington and Executive Rooms by...

Melbourne, Victoria, Australia
Reviewed October 25, 2015

Very comfortable hotel, very close to Earls Court station, restaurants and shops. The staff were extremely helpful, restaurant was good and well priced. Great place to stay to easily access all the sites of london

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Helpful?
3Thank Heather A
Management response:

Dear Heather A, Thank you very much for your lovely review. I'll defintely share this with all the staff. I was wondering if you could please let me know as to how we can improve our ratings as I noticed that we had only scored a 4/5 with yourself. I'd appreciate any feedback that you have to be sent to...

Sheffield, United Kingdom
Reviewed October 24, 2015

Very comfortable few days in central location, well trained staff, great customer service, very comfortable and relaxing stay. Definitely warrants a return visit in the near future. Thanks to all staff

Review collected in partnership with this hotel
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Helpful?
2Thank 797linda
Management response:

Dear 797linda, Thank you very much for your recent review. I was very happy to read that you found our customer service to be great. Our staff do take pride on what they do, and with many of them being fairly new this would be very encouraging for them to read. Perhaps you could email directly as I'd appreciate any...

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Location: United Kingdom > England > London > South Kensington , Earls Court
Price Range: $132 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Kensington 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Park Grand London Kensington England
Hotel Style:
#110 Business Hotel in London
#149 Luxury Hotel in London
#158 Romantic Hotel in London
#228 Family Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Park Grand London Kensington staff and other travelers.
57 questions
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Questions? Get answers from Park Grand London Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“It's a boutique hotel, with a lift so all rooms are easy to get to. Ask for a complimentary upgrade, if available.”
 of 5 bubbles jeanmY7384GD, 5 days ago | Read review
“Upgrade to a Club room the extra cost is worth it.”
 of 5 bubbles TimJ261, 6 days ago | Read review
“Excellent Location”
 of 5 bubbles shawnsR1857CR, 2 weeks ago | Read review
“Book direct with hotel as they may have offers available.”
 of 5 bubbles Gra-and-Bec, 2 weeks ago | Read review
“Ask for some kind of fan, rooms are boiling!”
 of 5 bubbles caraghs2016, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question