I visited London Park grand Kensington hotel. The welcome was good also the staff were friendly and they gave me luxurious and comfortable room. Special mention Rinish who went out of his way to help me during my stay, I will surely recommend everyone.
Our family visited London at the end of August and had a wonderful time. The hotel was centrally located and made it very easy to get around the city. The rooms were very comfortable and the staff was incredibly attentive. In particular, my daughter forgot her wallet at the hotel on the last day when we left for the airport and Giles from the staff went out of his way to make sure he found it, held on to it ,and drove it to the airport. We were incredibly thankful that we stayed there and that the staff was so dedicated to ensuring a smooth trip and amazing experience for us in London. Recommend highly!
Stayed for a weekend in London. Staff were super friendly and helpful. Breakfast was a buffet style , something available for everyone. Room was nice enough , furniture a little tired considering we were in a 'deluxe' room. Very convenient location , 2 minute walk from Earl's Court tube station. Hotel does put a £200 hold on funds until checkout, this wasn't explained and if you were on a tight budget could cause inconvenience. Overall, a pleasent stay and the staff were brilliant
Lovely location in old part away from the crowds.. friendly staff who went out their way, very comfortable clean room though a little small but sufficient.. all clean and super bed . Bathroom has all the toiletries you need. Nice breakfast with varied choice .. We will definitely be returning
6 nights this stay, for Laver Cup tennis 9/22. Everything just as nice a before, friendly helpful staff, quiet rooms, nice amenities including The NY Times for us Americans! Had drinks and dinner in bar/restaurant this time. Good food and drink and mostly Indian cuisine at a fair, actually inexpensive, price. Earls Court area is safe and fun, tune just 1/4m away and bus even closer. V and A Museum just over a mile and an east walk.
We were impressed with the excellent service from Rohan, who helped us with kindness and a smile in everything we needed. The location is excellent in the center of south Kensington, the rooms are very clean.
We just got home from a four day stay in the Park Grand, the only positive I can say is it was very close to underground station and some of the staff were nice/helpful. The first room we got was looking out onto a brick wall, the room was very dark, and even with all the lights on still dingy. When we asked about a move he said the hotel was full ( but you could still book a room online??) The towels were thread bare and the “bath” towel was not much bigger than a hand towel. The carpets on the stairs were dirty and remained dirty the four days we were there. We did get moved to a bigger room which was lighter and bigger but pretty dirty ( mostly the walls, the windows and the furniture). The best curtains had holes in them. We had a bath in the second room which was very slippy and there no warning of this. We booked through Wowcher and after day two they locked us out of our room by 10am ( checkout with the deal was 1pm) when we went to the desk they immediately presented us with a £97 bill as we had changed our dates. They could of sorted this on arrival or on leaving, the way the handled it was like the thought we may run off ( but we still had two days left) On our departure one of the staff approached us saying the way he is being treated is bad too, which sadly didn’t surprise us. If I’m going to be honest the red flags were right from the start as trying to book this hotel was difficult. I definitely would never stay in this or any of the other hotels owned by this company.…
Excellent customer service and great staff. Hotel is clean, comfortable and appreciated the room upgrade. Close to train station and easy walking. Thanks for making our vacation special. See you again!
Overall satisfied with stay, fantastic location near earls court tube station, restaurants and fast food nearby. Had minor issues with room and issue was resolved promptly. Will definitely come back soon. Very helpful front desk employees!!
We had a lovely stay. Booked through Wowcher and stayed in the Deluxe room. The room was lovely, spacious and had all amenities we needed. The hotel was in a good location, a 10 minute walk to Gloucester Road which had many restaurants. Breakfast was ok and as I had a gluten free allergy, not many options but my husband loved it.