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Park Grand London Kensington

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#184 of 1,080 Hotels in London
Certificate of Excellence
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Park Grand London Kensington
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1,782 Reviews from our TripAdvisor Community

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Showing 1,517: English reviews
Sète
Reviewed yesterday NEW

I booked a deluxe room and wondered why I had bothered. We were in the basement - even the porter joked we would need a line of breadcrumbs to find our way back to reception. The smell of damp dishcloths didn't help. The complimentary fruit basket was two apples and a squashy satsuma! However, the room was warm, the bed...

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Helpful?
Thank Lucy Z
Diest, Belgium
Reviewed yesterday NEW

I travel twice a month throughout Europe but I have never encountered such a bad and impolite hotel management. -Problem 1 was a financial problem: they block money on your credit card when you book a hotel wich is pretty normal. Because we arrived on the january 31, they blocked a higher amount then usual because of new years eve....

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Thank GEERTWOLTERS
New York City, New York
Reviewed 4 days ago NEW

Lovely hotel. Beautiful rooms and furnishings. Nice staff. Good restaurant in house....just about the only fault I could note is that they didn't replace the oranges in the fruit basket and only gave out candy on the pillow the first night. PishPosh, I'll let it go because this hotel is super and is walking distance from a very easy to...

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1Thank Bettie L
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear Bettie L, Thank you for taking the time to share your review following your stay with us at Park Grand Kensington. We very much appreciate your kind comments mentioning the friendly service that you received from the staff and your enjoyable restaurant experience. We are delighted that you find the hotel in a convenient location the team and I...

Reviewed 5 days ago NEWvia mobile

Upon arrival basically ignored by two men chatting between themselves, rudely handed card machine to pay and barely any personal skills shown. Doorstaff and guy who showed us to our room was great though! Room was nice, nothing to really shout about. All in all good but disappointed by rude and poor receptionists.

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2Thank Jack B
Reviewed 6 days ago NEWvia mobile

Checked in for a stay for two nights this evening to celebrate our 10year anniversary. We were welcomed into the hotel by fantastic door staff. The two ladies behind reception (Kanisha and Camelia) where so helpful and nothing was an effort. The room was fantastic and they left complimentary wine and chocolates to help celebrate our anniversary and also decorated...

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Helpful?
Thank Sam D
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear Sam D, Thank you for sharing your kind words and wonderful review on your recent Park Grand Kensington experience. We feel privileged that you chose to spend your 10th anniversary with us and I am extremely proud of Kanisha and Kamelia for making the whole experience for both of you even more memorable! It is a pleasure to hear...

Elora
Reviewed 6 days ago NEW

Great hotel, good service and great breakfast. Close to underground station, and restaurants etc. Our window was facing the road therefore we found it a bid noisy at time. Might consider changing to soundproof windows...

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Helpful?
Thank bleuazurElora
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear bleuazurElora, Thank you for sharing your feedback of your experience with us at Park Grand Kensington. It is with great pleasure that I read your amazing words highlighting the fantastic level of service provided by the team and the perfect location! I am also glad to hear that you enjoyed the breakfast . We truly appreciate all guest's feedback...

Boston, Massachusetts
Reviewed 6 days ago NEW

Overall, a good value for a hotel in Kensington Earl's Court area. Short walk from Earl's Court and Gloucester Road Tube stops, as well as Kensington Palace and museums of note. Staff was friendly and helpful. Breakfast was quite substantial -- though I wish the coffee was served in some container other than a metal pot that didn't lose heat...

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Helpful?
Thank Fred V
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear Fred V, Thank you for sharing your feedback of your experience with us at Park Grand Kensington. I am thrilled that you found the location perfect and the staff to be friendly and helpful. We certainly appreciate your feedback regarding the metal coffee pot. We hope to see you again very soon. Best regards, Arpan Ghosh Front Office Manager

London, United Kingdom
Reviewed 1 week ago

I really like this hotel. Service is very friendly, price per room with a proper brst very reasonable. Rooms are comfortable, beds are very good, bathrooms smallish, but very good water pressure and practical bathrooms. WIFI very good/ TV program selection better than in 5 star hotels. I would highly recommend this hotel . management really know how to serve...

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1Thank Jussi L
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear Jussi L, Thank you for sharing your 5 star review of your recent stay with us at Park Grand Kensington. I am delighted that you enjoyed all aspects of your stay and you were impressed by our friendly and attentive team. We hope to have the pleasure of welcoming you back again on your next visit to London. Kind...

Reviewed 1 week ago via mobile

We had the best time at this hotel! The room was clean and beautiful, the hotel is located in a beautiful erea, and close to main underground. The breakfast was delicious. The stuff & the service was fantastic!! They upgraded us to a bigger room, and let us stay for a late checkout. We want to say to dave and...

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Helpful?
Thank Inbalam
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear Inbalam, Thank you for sharing your feedback of your experience with us at Park Grand Kensington. I am thrilled that you found the rooms well appointed and glad to know that Dave and the team made your stay even more memorable.. We hope to see you again very soon. Best regards, Arpan Ghosh Front Office Manager

Jacksonville, Florida
Reviewed 1 week ago

Booked deluxe triple for a two-day trip to London. Very convenient location, and clean, orderly hotel. Was somewhat disappointed with room - double bed with cot. Thought we would have two double beds. Otherwise, very good. Friendly staff, and fast service when called. (Americans: Europeans do not use washcloths - you must call and ask for them - they call...

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Helpful?
Thank karenc753
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear karenc753, Thank you for sharing your feedback of your experience with us at Park Grand Kensington. It is with great pleasure that I read your amazing words highlighting the fantastic level of service provided by the team! We truly appreciate all guest's feedback and we have certainly taken note regarding your room allocation. Please contact myself prior to your...

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 0QQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Location: United Kingdom > England > London > South Kensington , Earls Court
Price Range: $110 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Kensington 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Park Grand London Kensington England
Hotel Style:
#110 Business Hotel in London
#140 Luxury Hotel in London
#158 Romantic Hotel in London
#228 Family Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Park Grand London Kensington staff and other travelers.
54 questions
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Manchester, United Kingdom
5 months ago
Hong Kong, China
London, United Kingdom
6 months ago

See all questions (54)

Questions? Get answers from Park Grand London Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Make sure your room is on an upper floor. Avoid rooms beginning 0.”
 of 5 bubbles LucyZ741, yesterday | Read review
“Good, excellent mattress, but noisy at times”
 of 5 bubbles bleuazurElora, 6 days ago | Read review
“Avoid ground floor/lower ground floor rooms”
 of 5 bubbles MandJ3, 1 week ago | Read review
“Ask for an upper floor room, the basement ones aren't very nice”
 of 5 bubbles terryc94, 2 weeks ago | Read review
“a stone's throw away from the metro (tube) station”
 of 5 bubbles XavierCalles, 2 weeks ago | Read review
5 of 5
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