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    Best Western The Cromwell

    110-112 Cromwell Road, London SW7 4ES, England
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    1/4/2018 1/5/2018
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    $123
    Traveler (331)
    Room & Suite (158)
    Dining (23)
    Overview
    • Excellent16%
    • Very good44%
    • Average23%
    • Poor11%
    • Terrible6%
    Travelers talk about
    “tube station” (108 reviews)
    “garden room” (26 reviews)
    “gloucester road” (34 reviews)
    Free Wifi
    Breakfast Buffet
    Non-Smoking Hotel
    Bar/Lounge
    Fitness center
    Multilingual Staff
    Dry Cleaning
    Housekeeping
    Parking
    3.0 Star Hotel
    All hotel details
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    Rooms
    Jan 4Jan 5
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (1,336)
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    1 - 5 of 988 reviews

    Reviewed 5 days ago via mobile

    Googled the hotel to find the nearest tube - Google says South Kensington.... WRONG! We walked well over a mile with suitcases. In fact, the nearest tube is Gloucester Road and is about a 2 minute walk around the corner. We had booked a garden...More

    Thank Mallysis
    Response from Hotel-Manager-BW110, Duty Manager at Best Western The CromwellResponded 4 days ago

    Dear Mallysis, Thank you very much for taking the time to review your stay at Best Western the Cromwell Hotel. I am disappointed to read that your experience did not live up to your expectations. We take great pride in providing exceptional service to all...More

    Reviewed 6 days ago

    Rooms much too small - it was that small you had to breath in to enter the bathroom as the door would not fully open - accessing the shower was all most impossible - rooms vary from room to room - location of hotel fineMore

    Review collected in partnership with Best Western
    Thank Tony M
    Response from Hotel-Manager-BW110, Front Office Manager at Best Western The CromwellResponded 5 days ago

    Dear Tony M, Thank you very much for taking the time to review your stay at Best Western the Cromwell Hotel. Your feedback is important to us. We value and appreciate receiving your compliments, suggestions and complaints so that we can improve the standard of...More

    Reviewed 1 week ago via mobile

    Comfortable bed. Tea making facilities and tv. Everything clean, tidy adequate but it was the doors leading out to a private terrace garden that made this stay special. Central to Hyde Park, Victoria & Albert, Science and Natural History Museums. Plenty of good local restaurants.More

    Thank MrQuiet1949
    Response from Hotel-Manager-BW110, Duty Manager at Best Western The CromwellResponded 1 week ago

    Dear MrQuiet1949, Thank you very much for taking the time to review your recent stay at Best Western the Cromwell hotel. Your feedback is important to us in order to improve the service and make all of our guests stay more enjoyable. I am glad...More

    Reviewed 1 week ago

    Very basic hotel. Small room which was fine and it was clean and quiet . My biggest complaint was the heater did not seem to adjust up- the room was cold. Fortunately there were 2 warm blankets for sleeping ( I guess they know it's...More

    Thank Notary123
    Response from Hotel-Manager-BW110, Duty Manager at Best Western The CromwellResponded 1 week ago

    Dear Notary123, Thank you for taking some of your valuable time to review your recent stay at Best Western the Cromwell hotel. I am really sorry to read that you were not satisfied with some of our services. I sincerely apologise for any inconvenience caused...More

    Reviewed 2 weeks ago

    I stayed here for 1 night & had a great time. Comfortable room, good choice at breakfast & had the gym all to myself. The gym was small but well equipped. Staff were welcoming & very helpful. Very convenient locationMore

    Thank Hencharding
    Response from Hotel-Manager-BW110, Front Office Manager at Best Western The CromwellResponded 2 weeks ago

    Dear Hencharding, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found...More

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    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Dry Cleaning
    • Laundry Service
    • Multilingual Staff
    • Things to do
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    Details
    • Price range
    • $96 - $241 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 85
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Orbitz, Travelocity, getaroom.com, Hotwire, Cancelon, HotelQuickly and TripOnline SA so you can book your Best Western The Cromwell reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • London >
    • South Kensington / Kensington and Hyde Park
    • Also Known As
    • Best Western The Cromwell Hotel London ,
    • Best Western London ,
    • London Best Western ,
    • Best Western The Cromwell London, England
    Add Photo Photos
    Traveler (331)
    Room & Suite (158)
    Dining (23)
    Hotel & Grounds (206)
    Bathroom (42)
    Nearby
    South Kensington
    With its ivied mews, row upon row of Poppins-esque
    white washed mansions, and placid garden squares, it's
    easy to see the charms of South Kensington. And with
    superb access to Hyde Park, Holland Park and
    Kensington Gardens, as well as the largely
    child-friendly and mostly free Museum Quarter (not to
    mention more major attractions like Royal Albert Hall)
    such charms are easy to make the most of. As welcoming
    ...More
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    Ask a question
    Questions & Answers
    n2nis
    October 18, 2017|
    Answer
    Response from Hotel-Manager-BW110 | Property representative |
    Dear Guest, Thank you for staying with us at the Best Western, The Cromwell Hotel. Please visit us again soon! Kind Regards, Laura Civita Front Office Manager
    1
    Vote
    megumiasa
    July 11, 2017|
    AnswerShow all 2 answers
    Response from Szymanowski | Reviewed this property |
    No idea. But I would urge you to reconsider staying at this property. Please read my reviews before you book.
    0
    Votes
    dalesky
    July 9, 2017|
    AnswerShow all 6 answers
    Response from M130454 | Reviewed this property |
    Easy to get from Heathrow. The Cromwell is just around the corner from Gloucester Road Station on the Picadilly tube Line which goes directly to Heathrow. The Cromwell is not a luxury hotel, but ok for a couple of days.
    1
    Vote
    Room Tips
    "658 has a nice private secluded patio."
    Read review
    "Go for the larger superior rooms."
    Read review
    "We had a room with a veranda that was lovely. There are only 2 or 3 of these though."
    Read review
    "Ask for one not overlooking the main road which is constantly busy"
    Read review
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