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The Milestone Hotel and Residences

1 Kensington Court, London W8 5DL England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (964)
Panoramas (14)
Room & Suite (530)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
  • Contactless check-in
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Updated 08/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Milestone Hotel and Residences
Updated 08/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#4 of 1,154 hotels in London
2020 Travelers' Choice Best of the Best
GreenLeaders Silver level
Discover old world charm, beautiful rich furnishings, exquisite original arts, outstanding cuisine and an experienced and passionate team. This elegant historic hotel is perfectly located opposite Kensington Palace and Gardens, and close to the Royal Albert Hall. Discover Stable’s Bar and the ‘Smoking Old Fashioned’, afternoon tea in the Park Lounge or dine in Cheneston’s or The Oratory, the original chapel.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Indoor pool
Heated pool
Fitness / spa locker rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private balcony
Flatscreen TV
Room service
Laptop safe
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Room types
Bridal suite
Non-smoking rooms
Family rooms
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Good to know
Languages Spoken
English, German


Full view
100Great for walkers
Grade: 100 out of 100
90Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
2,473Reviews39Q+A100Room tips
Traveler rating
  • 2,256
  • 166
  • 44
  • 5
  • 2
Time of year
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  • English
Popular mentions
TheBeynons53 wrote a review Oct 2020
Fernhurst, United Kingdom2 contributions
In the current climate it was a very pleasant experience to take afternoon tea in this hotel. This was made even more so by knowing that every attention had been made to social distancing and sanitisation before, during and after our visit, however subtle and discrete. The selection of teas remains extensive (we have visited before, but omitted the champagne on this occasion) and the sandwiches, pastries and cakes are sublime. We would particularly recommend the cheese cake (made to the owner's recipe, we're told). It cannot be easy running such a service at this time, with reduced staff and additional responsibilities, but this did not detract from the ambiance or experience in any way.
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Date of stay: October 2020
Molly G wrote a review Oct 2020
Moreton-in-Marsh, United Kingdom1 contribution
I recently visited The Milestone Hotel for a special Afternoon Tea with my mum. It had been a long time coming as we had been waiting for The Milestone to reopen after lockdown, so we were very excited to make the special visit down from The Cotswolds. The Afternoon Tea was fantastic from start to finish, all the staff are so warm and friendly and instantly made us feel safe (masks, hand sanitizer, social distanced tables). Pranav and Tom made us feel particularly welcome. The food was incredible, my favourite was the chicken sandwich with crushed almonds (to die for). The scones and pastries were brilliant, kudos to the Chef. Pranav had excellent tea knowledge and recommended The Mistress Tea (a really nice citrus blend with Bergamot). We also met Leo, the Food and Beverage Manager, who took us for a tour around the hotel so we could see the newly refurbished suites - he was so polite and attentive. This was a lovely little unexpected addition to our visit. I have all my fingers crossed The Milestone will be able to open their doors fully very soon, as I would love to stay for a long weekend and take advantage of everything else they have to offer (spa treatments and the beautiful suites). Thank you Milestone staff for such a special visit, I can’t wait to return soon!
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Date of stay: October 2020
ar0602 wrote a review Oct 2020
Yorkshire, United Kingdom1 contribution
I recently had the pleasure of visiting the Milestone Hotel for afternoon tea and it was certainly the best afternoon tea I have ever had! The entire experience was fantastic, from just making the reservation to the actual visit itself. Firstly, the Park Lounge is a lovely setting to enjoy an afternoon and we were certainly made to feel very welcome by Pranav, who made sure we enjoyed our experience and was kind enough to show us some of the beautiful suites in the hotel. The selection of sandwiches, scones and cakes were explained to us as well as all dietary requirements noted carefully. All of the food was delicious and we especially enjoyed the scones. I was particularly impressed by our waiter, Tom, who had a fantastic knowledge of tea and recommended several different ones for us to try. As the hotel is pet friendly we took the opportunity to bring our dog, Freddie, with us and Tom arranged some treats for him to enjoy as well! Overall, I will certainly recommend a visit to the Milestone Hotel to everyone I know and I cannot wait to return again soon!
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Date of stay: October 2020Trip type: Traveled with friends
TouristL wrote a review Oct 2020
London, United Kingdom5 contributions1 helpful vote
It is always a treat heading into Kensington however in a time of such uncertainty and protocols I was slightly apprehensive as I headed into London to visit my usual Afternoon Tea spot. This being said, all those nerves disappeared as I entered The Milestone, it was absolutely magical as always. As I entered, the team there offered me hand sanitiser, kindly helped me with their ‘track and trace’ and took me to my table. Our waiter, Tom, suggested that the lockdown period had allowed the chef to enhance the Afternoon Tea offering and he was certainly correct. The new additions to the stand were fantastic, especially the sandwiches. The spinach bread used for the Cheddar sandwich was appealing both on the eyes and on the palate, whilst the soft herbs in the creme fraiche worked so well with the smoked salmon. The pastries have always been divine but it was so interesting to hear about the inspiration taken from some of the refurbished suites in the hotel - which Tom kindly showed me before our scones arrived! I tried several types of Sri Lankan tea, some recommended and some out of curiosity but all worked so well with the different sweet or savoury elements of the food itself. I am writing on here but I would love to personally speak to the General Manager as I feel that this hotel has mastered the art of current climate dining, with so many incredible touches that really made my family and I feel safe and at the same time, feel pampered. I cannot wait to return, especially after seeing the Christmas menus too!
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Date of stay: October 2020Trip type: Traveled with family
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded Oct 12, 2020
Dear guest, Many thanks for taking the time to review your recent Afternoon Tea experience - I'm so pleased you enjoyed it. Our Afternoon Tea is most certainly generous, possibly the most substantial in London, and it's one of our mantras to ensure no-one leaves The Milestone hungry. I'll be sure to share your comments with the team, all of whom get great satisfaction from hearing news of another happy guest. We are looking forward to welcoming you back again in the not too distant future. Best wishes, Andrew Pike
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Jan wrote a review Oct 2020
1 contribution
Milestone in my view has one of the best high tea experiences in West London. The savory sandwich selection is exquisite and delicious, the chicken and mayo surely must be one of the best I have ever had, while the sweets are also exceptional especially the cheesecake. Highly recommend.
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Date of stay: September 2020
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded Oct 12, 2020
Dear guest, Many thanks for taking the time to leave a review following your visit and we're so pleased you enjoyed your Afternoon Tea. As a company, we do believe in generous hospitality and I agree, our sandwiches and scones do the job perfectly! I will, of course, pass on your kind comments to the team. We do hope to have an occasion to welcome you back to The Milestone in the future. Kind regards, Andrew Pike
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$373 - $826 (Based on Average Rates for a Standard Room)
United KingdomEnglandLondonEarls Court / South Kensington / Kensington and Hyde Park
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Frequently Asked Questions about The Milestone Hotel and Residences
Which popular attractions are close to The Milestone Hotel and Residences?
Nearby attractions include Kensington (0.2 miles), Kensington High Street (0.3 miles), and Kensington Palace (0.2 miles).
What are some of the property amenities at The Milestone Hotel and Residences?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Milestone Hotel and Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Milestone Hotel and Residences?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Milestone Hotel and Residences?
Yes, parking is available to guests.
What are some restaurants close to The Milestone Hotel and Residences?
Conveniently located restaurants include Grato, Launceston Place, and Little India.
Are there opportunities to exercise at The Milestone Hotel and Residences?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does The Milestone Hotel and Residences have an airport shuttle?
Yes, The Milestone Hotel and Residences offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Milestone Hotel and Residences?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Milestone Hotel and Residences?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Milestone Hotel and Residences offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.