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The Milestone Hotel and Residences

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1 Kensington Court, London W8 5DL England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (960)
360
Panoramas (14)
Room & Suite (535)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
  • Contactless check-in
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Updated 08/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Milestone Hotel and Residences
Updated 08/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 1,170 hotels in London
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
GreenLeaders Silver level
Discover old world charm, beautiful rich furnishings, exquisite original arts, outstanding cuisine and an experienced and passionate team. This elegant historic hotel is perfectly located opposite Kensington Palace and Gardens, and close to the Royal Albert Hall. Discover Stable’s Bar and the ‘Smoking Old Fashioned’, afternoon tea in the Park Lounge or dine in Cheneston’s or The Oratory, the original chapel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Fireplace
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Laptop safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, German

Location

Full view
100Great for walkers
Grade: 100 out of 100
94Restaurantswithin 0.3 miles
25Attractionswithin 0.3 miles
2481Reviews39Q+A100Room tips
Traveler rating
  • 2,264
  • 166
  • 44
  • 6
  • 2
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
Susy Roberts wrote a review Today
Sandbach, United Kingdom49 contributions24 helpful votes
Returning to The Milestone for the first time in 15 months - what an amazing experience! I could not have been more warmly welcomed back, given a beautiful suite, glass of champagne on arrival, staff were as ever really friendly - all asking after my family (remembering the names of my children) and the GM even had a cup of tea with me. Could not more highly recommend this welcoming, discreet hotel.
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Date of stay: June 2021
Value
Rooms
Service
Trip type: Traveled on business
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233terencef wrote a review Jun 7
Chelmsford, United Kingdom51 contributions38 helpful votes
This was our first venture 'back into the real world' and we chase this opportunity as it was clearly an intimate environment and experience, therefore number controlled. It was clear on arrival that the staff were genuine with their greeting. So much so that we decided to take afternoon tea , unexpected but such a pleasure. The service was impeccable and quality excellent ( better than the so called best in London of 2019 we experienced not far from Trafalgar Sq ). The room was quaint and just about in expectation size wise., it overlooked the Park. The feel of the Hotel is very exclusive but without the potential price tag you might expect. As this was our first time, it might be more expensive under different circumstances. The themed meal was expertly presented and the room atmosphere was terrific. This will be on our list from now on without doubt, and maybe even first choice from now on. We will definitely recommend it to friends and colleagues.
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Date of stay: May 2021
Value
Cleanliness
Service
Room Tip: The third floor front room was fine overlooking the park. These are not blow me away rooms but...
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 1 week ago
It was an absolute pleasure having you stay with us and thank you for taking the time to leave a review of your experience. It has, indeed, been a challenging time for the hotel in terms of operating under current pandemic restrictions but I'm so glad that you felt welcome, safe, and well-cared for by the team despite the changes we've had to make. I will, of course, pass on your complimentary comments about Afternoon Tea to our Executive Head Chef, Daniel Putz, and his team, whom I know have worked hard to prepare a fresh, new summer-themed offering. Afternoon Tea is such a staple 'British institution' and the competition is immense so to receive such an accolade is truly wonderful. A personal recommendation goes a long way when there are so many excellent options for dining and overnight stays in London and we truly appreciate your support. We very much hope to welcome you back to The Milestone in the future. Kind regards Andrew
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Barbara C wrote a review May 2021
New York City, New York6 contributions
Staff are very professional and kind. They made our stay memorable. Very high standards in all kind of services. Room was spacious and bathroom was stunning. Everything was just perfect, we had a wonderful stay and look forward to coming back here.
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Date of stay: April 2021
Value
Rooms
Service
Room Tip: top floors
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 2 weeks ago
Dear Ms Corbin Many thanks for your review and I’m so pleased you enjoyed your time with us. We are indeed very proud of our ‘home’ and the history of this phenomenal building, in actual fact originally 3 private houses which have been combined to create what you see today. We very much look forward to welcoming you back to your home from home in the not too distant future. With kind regards Andrew
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Lauren H wrote a review May 2021
1 contribution
We love The Milestone Hotel. For the past 12 years, it has provided a home away from home for my parents when they visit us. Starting with a warm welcome to every need being met with a smile, the service is always outstanding. The rooms are unique and beautifully appointed. The restaurant is delicious and the Stables Bar is one of the best in London. We cant wait for it to re-open and for many more visits in the future.
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 2 weeks ago
Dear Lauren Thank you so much for your kind words and I’m so pleased you have such fond family memories of The Milestone. I’m thrilled to advise that we are now fully open and eager to welcome our guests, both new and old! Our Executive Chef, Daniel Putz, has also created some sensational new dishes for our CHENESTON’S menu so a table is a must on your next visit.
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Stephen P wrote a review May 2021
1 contribution
We have stayed numerous time at the Milestone Hotel over the past 12 years. We began in the cozy rooms overlooking Kensington Park when we had no grandchildren and most recently have stayed in the residences with one or two of our six grandchildren for consecutive overnights . Every time it has been utter perfection. The staff always goes above and beyond. My husband and I are accustomed to the best and the Milestone never disappoints. As one of our grandchildren said, “No one ever wants to leave the Milestone.” It is very true.
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Date of stay: April 2021Trip type: Traveled with family
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 2 weeks ago
Dear Stephen (if I may) Many thanks for taking the time to leave a review and I’m pleased to hear that our Residences are now just right for your expanding family. I will pass on your kind sentiments to the team as they’re always encouraged to know that their efforts go some way to making our guests’ stay that much more special. With kind regards Andrew
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PRICE RANGE
$373 - $826 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonEarls Court / South Kensington / Kensington and Hyde Park
NUMBER OF ROOMS
56
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Frequently Asked Questions about The Milestone Hotel and Residences
Which popular attractions are close to The Milestone Hotel and Residences?
Nearby attractions include Kensington (0.2 miles), Kensington High Street (0.3 miles), and Kensington Palace (0.2 miles).
What are some of the property amenities at The Milestone Hotel and Residences?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at The Milestone Hotel and Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Milestone Hotel and Residences?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Milestone Hotel and Residences?
Yes, free parking is available to guests.
What are some restaurants close to The Milestone Hotel and Residences?
Conveniently located restaurants include Grato, Little India, and Launceston Place.
Are there opportunities to exercise at The Milestone Hotel and Residences?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does The Milestone Hotel and Residences have an airport shuttle?
Yes, The Milestone Hotel and Residences offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Milestone Hotel and Residences?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Milestone Hotel and Residences?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Milestone Hotel and Residences offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.