The Milestone Hotel and Residences
1 Kensington Ct, London W8 5DL England
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About
#3 of 3,039 hotels in London
Location
4.9
Cleanliness
4.9
Service
4.9
Value
4.6
2023 Travelers' Choice Best of the Best
GreenLeaders Silver level
Discover old world charm, beautiful rich furnishings, exquisite original arts, outstanding cuisine and an experienced and passionate team. This elegant historic hotel is perfectly located opposite Kensington Palace and Gardens, and close to the Royal Albert Hall. Discover Stable’s Bar and the ‘Smoking Old Fashioned’, afternoon tea in the Park Lounge or dine in Cheneston’s or The Oratory, the original chapel.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Private balcony
Room service
Safe
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, French, Russian, Spanish and 6 more
Location
1 Kensington Ct, London W8 5DL England
The Milestone Hotel and Residences
Getting there
Great for walkers
Grade: 97 out of 100
97
London City Airport
10.2 mi•
See all flights
Heathrow Airport
11.8 mi•
See all flights
High St Kensington
6 min•Underground
Rental Cars
92 Restaurants
within 0.3 miles
2793Reviews42Q+A100Room tips
Reviews
Traveler rating
- 2,564
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- 47
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- 2
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Most Recent
Having recently had the absolute pleasure of attending our sons wedding at The Milestone i now know a better venue is not to be found Staff were both friendly and professional, attentive and took time to befriend us, especially little Arthur who we believe will become a concierge ! The food is exemplary and beyond words If you are looking for a place that’s welcoming, warm and special don’t look elsewhere you have already found the best their is Colin and Wendy Moult
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 1 week ago
Dear Mr & Mr Moult, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel and for choosing us for your son's wedding venue. I will pass on your kind words to the team. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future. Warm regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favorite
My husband and I had the pleasure of staying at the lovely Milestone Hotel, July 23rd-26th, 2023. It more than exceeded our expectations! Prior to arriving in London, my husband had been in Liverpool with friends for The Open and I had been in The Lake District with friends. We planned to meet in London for a few days before returning home. My train on July 23rd was cancelled due to flooding on the tracks which led to a very long day of transfers by taxi from one train station to the next. I finally made it to Euston Station on the evening of July 23rd. When I arrived by taxi to The Milestone, I was greeted by the lovely receptionist who told me we had been upgraded to The Hermes Suite - this was music to my ears, especially after the trying day of travel. My husband was waiting for me in our gorgeous suite, along with a lovely bottle of champagne, fruit, and cheese. We immediately ordered room service, which was delicious. After dinner in our room, I indulged with a good long bath in the stunning marble soaking tub!! What started out being a rather stressful day ended with luxury and relaxation - just what I needed! Our remaining days in London and at The Milestone were wonderful. Breakfast each morning was delicious, and the staff were fabulous! Our trip ended with a very early morning transfer to Heathrow provided by the hotel - we were given morning coffee and a box of delicious fresh baked pastries to take in the car! …
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded Aug 15, 2023
Dear LJRD93, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. I will pass on your kind words to the team, I know they will be delighted to hear that your stressful journey prior to your arrival ended in relaxation. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future. Warm regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Milestone Hotel is a beautiful, five star hotel, located in Kensington. The service, dining experiences and all other aspects of hotel hospitality are beyond comparison. The entire staff are superb in all aspects, and they go out of their way to assist guests. After a week at the hotel recently, we felt the staff treated us like friends, and it was difficult to leave! We will certainly return in the future.
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 1 week ago
Dear Bill15216, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. I will pass on your kind words to the team. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future. Warm regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an amazing stay here. The details and attentiveness of the staff were unmatched. They treated us like family and took wonderful care of us while in London. The breakfast each morning was terrific and the location perfect. We will certainly be back!
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 1 week ago
Dear Cosmopolitan589690, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail and I am thrilled you found our service to be of high standards. I have shared your feedback with my team this afternoon and it made us all very proud! It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Warm regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is one magnificent hotel. From the staff to the food/tea service to the gorgeous accommodations, this is the type of hotel you want to stay in when visiting London. The entire staff was so lovely and they truly seemed happy in their jobs. The bar, the dining room, the common areas...a really beautiful hotel. I felt peace being there. Do yourself a favor - if you're going to take a trip to London, do it right and stay somewhere you won't regret choosing...the memories I made the week I was there will last a lifetime.
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 1 week ago
Dear Peter A, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. Your lovely notes have made us all smile this morning! We hope very much to welcome you back to The Milestone Hotel in the near future. Warm regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My daughters Sweet 16th Birthday. When we arrived by Taxi we greeted by Steve who addressed us by our family name and took care of all of our bags. Reception were so friendly and lovely immediately wishing my daughter a happy birthday. When we got to our rooms, there was a birthday card, banner, pink and white balloons, birthday cake and cookies. The personal touches were amazing! This is not 5 star service, it is something way beyond. Something very, very special. Our every need was met by charm and immediate action. While in London we got stuck due to protestors and so we walked to the Chesterfield mayfair (Also a red carnation hotel) to ask for help for a taxi, they sat us down offered us water and called us a taxi to get to the Milestone. So very kind and an example that the Red Carnation group of hotels are the best in the world with impeccable service, phenomenal staff and extreme attention to every tiny detail. This is is not a stay at a hotel… it’s an experience, a memory and a celebration. Treat yourselves for a magical time. Your won’t regret it!…
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 3 weeks ago
Dear Tarynlisamolle, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail and I am thrilled you found our service to be of high standards. I have shared your feedback with my team this afternoon and it made us all very proud! It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Warm regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent service throughout the hotel, only ate breakfast at the hotel but that was outstanding, as were cocktails in the bar. Very clean hotel with a great history and spacious rooms. It was our daughter's 21st and the hotel provided a couple of nice treats as a surprise. Location is also perfect to get around London.
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Make the most of breakfast and the cocktail menu.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 3 weeks ago
Dear Climber06257531810, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. I will pass on your kind words to the team. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future. Warm regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Milestone is a cut above. Elegant and luxuriously beautiful, and yet also a heartily relaxing reprieve from the bustle of London. We stayed four nights in the Ruhlmann Suite. Most all of our needs and requests were deftly anticipated; those that weren’t were handled with speed and aplomb immediately on request. We have stayed at nearly 100 five+ star hotels around the world and The Milestone is among the best of our visits. We had an absolutely delightful stay, and when we return to London, we will certainly be back!
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Date of stay: October 2023Trip type: Traveled as a couple
Room Tip: Suites and Junior suites are excellent. If you are a light sleeper however request a higher floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 3 weeks ago
Dear hello, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail and I am thrilled you found our service to be of high standards. I have shared your feedback with my team this afternoon and it made us all very proud! It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Warm regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Milestone is an absolute gem. Wonderfully located, "grand" (in the lower case sense of impressive but comfortable at the same time), and with a great staff. Everyone from the doormen to the housekeeping staff, to the food and bar servers, to the front desk, made you feel at home, with your home as a London mansion. We will definitely return, as often as possible!
Read more
Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 3 weeks ago
Dear William W, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. We hope very much to welcome you back to The Milestone Hotel in the near future. Warm regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was looking forward to my stay at the Milestone and was not disappointed. A very warm welcome, a beautiful room, and a great location is how I would sum up my stay. Breakfast was excellent, as were drinks in the Stables bar . Service was impeccable throughout our stay. I normally like to try new hotels and restaurants whilst visiting Cities, but I doubt I will be straying too far from the Milestone when visiting London as it really is an excellent choice.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 4 weeks ago
Dear Armagh222, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. I will pass on your kind words to the team. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future. Warm regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$453 - $771 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonEarls Court / South Kensington / Kensington and Hyde Park
NUMBER OF ROOMS
56
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Claim Your ListingTHE MILESTONE HOTEL AND RESIDENCES - Updated 2023 Prices & Reviews (London, England)
Frequently Asked Questions about The Milestone Hotel and Residences
Which popular attractions are close to The Milestone Hotel and Residences?
Nearby attractions include Kensington (0.2 miles), Kensington High Street (0.3 miles), and Rutland Outdoor Pursuits (0.3 miles).
What are some of the property amenities at The Milestone Hotel and Residences?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Milestone Hotel and Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Milestone Hotel and Residences?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Milestone Hotel and Residences?
Yes, valet parking is available to guests.
What are some restaurants close to The Milestone Hotel and Residences?
Conveniently located restaurants include Launceston Place, Publiq., and Memories of India Kensington.
Are there opportunities to exercise at The Milestone Hotel and Residences?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Milestone Hotel and Residences have airport transportation?
Yes, The Milestone Hotel and Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Milestone Hotel and Residences?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Milestone Hotel and Residences?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Milestone Hotel and Residences offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.