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The Milestone Hotel

Travelers' Choice award winner
#3 of 1,066 Hotels in London
GreenLeadersSilver level
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The Milestone Hotel
The Milestone Hotel
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1,601 Reviews from our TripAdvisor Community

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Showing 1,439: English reviews
Monsey, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We just got back from a trip celebrating my wife's birthday and after reading the great reviews that this hotel had I decided to change our reservation from a different hotel that we have booked . we were definitely very impressed and happy friendly atmosphere and great staff . Location was great July 2016

Helpful?
Thank Isaac Z
Berlin, Germany
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Ultra luxury hotel, the staff are amazing and the view great. for the price you get more than you would expect .Our room overlooking the pool was a good fit for us. Minimal sound comes into the room from outside. They have an evening lounge that opens in that area til about 2am. Kindly recommendation

Helpful?
Thank drdanielc
Minneapolis, Minnesota
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

I spent two glorious nights at the Milestone with my two boys and cannot recommend this hotel highly enough. From the unexpected upgrade to a larger room, to delicious treats for the boys, from the booking of a lovely sitter for our boys to games and water each time we walked out the door to scooter in Kensington Gardens, their... More 

Helpful?
Thank fortune1971
Orlando, Florida
Level Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The Reason We picked this hotel was the location and the reviews, so because of this are expectations were high. We arrived and checked in no issues, we were shown to our room and it was lovely but a little cramped. We unpacked then thought we'd take a nap. The stains on the bed base and headboard were questionable. I... More 

Helpful?
Thank lisa d
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, Thank you for sharing your recent stay with us here at The Milestone Hotel. I was thrilled to learn that you enjoyed your experience with us and that my team were very welcoming and personable during your stay. Our hotel is indeed in a great location, just a short stroll away from the Royal Kensington Gardens – perfect... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

The Milestone is hands down, one of the finest hotels in entire UK. The hotel exudes British tradition and elegance--exactly how I wanted my US based family to experience true British culture. The staff at this boutique hotel are brilliant--- geniuses in hospitality. Shortened our stay at the Royal Crescent in Bath, when our oldest daughter developed a respiratory illness.... More 

Helpful?
1 Thank Negvesky
Phoenix, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Milestone is a wonderful boutique hotel across from Hyde Park. We were greeted warmly at the car and again by the front desk. All of the staff are helpful and very nice. Everyone seemed to genuinely care that we had a remarkable stay. The hotel is beautiful and fascinating. There is every modern convenience in the setting of an... More 

Helpful?
Thank AnneM85213
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, Thank you very much for your lovely review. I am thrilled to hear that you had a great hotel experience here at The Milestone Hotel, and I am pleased that you found all my staff helpful and caring. Our team is determined to give only the very best, personalised service every day, so they will be delighted to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot express in words how magnificent our short stay was at The MIlestone hotel in London. It was truly the best three days of our two week European vacation. The individual attention to detail by every single member of their staff is incredible! From the welcoming gifts, to the attention we received on our late arrival at 2am, the... More 

Helpful?
2 Thank Bonny H
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, Thank you very much for taking your time to write this wonderful review about your stay with us recently. I was absolutely thrilled to read your amazing feedback regarding your stay, and I am amazed to hear that your stay at The Milestone Hotel was the best three days of your 2 week vacation in Europe. We take... More 

1 review
5 of 5 stars Reviewed 1 week ago

Great service, amazing staff, and great location made for an amazing stay. Would completely recommend the Milestone for a romantic weekend or ideal location to see the parks and sites of the west side of London.

Helpful?
Thank Scott M
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, Thank you very much for your lovely review. I am pleased to hear that you had an amazing stay with us at The Milestone Hotel and that you found our service great and my staff amazing. We have a great team at The Milestone Hotel who are all truly dedicated to providing the best possible service and to... More 

Oslo, Norway
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The Milestone is a very good hotel in all aspects: Excellent location, good service, and good standard throughout. However, good is not excellent. The hotel lacks the special touch and very attentive service level you would expect at a hotel of this standard. The price promises excellence, but the experience is not fully there. So what you eventually pay for... More 

Helpful?
1 Thank wilhelmm-norway
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, Thank you for taking the time to share your feedback on Tripadvisor. I was extremely disappointed to read your review and learn that we had not lived up to your expectations. I would like to sincerely apologise for the lack of care and special touch and do hope you will give us the opportunity to redeem ourselves. I... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Milestone for six nights and LOVED it! The service was exceptional from our very first contact prior to our stay until the second we walked out the door. Everyone at the Milestone went above and beyond to assure our satisfaction! Great location right across the street from Kensington Palace and Hyde Park. We had an absolutely... More 

Helpful?
Thank 743kimbrown
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, Thank you very much for taking the time to write this lovely review about your stay with us. I am thrilled to hear that you loved your stay and that you found our service exceptional from your very first contact prior to your stay until departure. I am pleased to hear that you had such wonderful experience and... More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Elegant Hotel housed within a meticulously restored Grand Victorian Mansion dating back to 1883. ... more   less 

Additional Information about The Milestone Hotel

Address: 1 Kensington Court | Kensington, London W8 5DL, England
Location: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: $345 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 62
Reservation Options:
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Also Known As:
The Milestone Hotel London, England
Hotel Style:
#1 Spa Hotel in London
#3 Luxury Hotel in London
#3 Business Hotel in London
#4 Romantic Hotel in London
#12 Family Hotel in London
#14 Green Hotel in London
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