The “Deluxe terrace room” is far from deluxe. We stayed in number 16 and it is tiny. Bathroom facilities very poor and in need of refurbishment. Cannot believe they ask for a £100 holding fee for such a basic outdated room. We asked the reception for an alternative room upon arrival and was refused this due to no other rooms available. Very very poor!!
We stayed here for 2 days and really enjoyed it. We had 2 rooms and the second room was very kindly upgraded as it was our sons 18th. The rooms were a bit small but this is what you’d expect from a small boutique hotel. The location is excellent, the staff we met were very friendly and helpful. My wife and I stayed in a room with a roof terrace and it was lovely to come back from a meal out and be able to sit outside and then to eat our breakfast out there in the morning. The only downside was the breakfast to be honest. As with a lot of hotels at the moment it was a grab and go breakfast, but it would be nice to have something made fresh rather than cold croissants with no butter or jam. We will though definitely be back when we visit our son again!
We booked the mezzanine and was absolutely delighted. Bed and bathroom on different levels. A queen size bed and a large double. It was a lovely stay and we were close to restaurants. The price has gone up since but earlier prices were cheap to get the industry back up running
Our stay lasted two nights. When we arrived they asked us a deposit of 100£. We went upstairs the room was clean but the only issue about it was the very tiny bed which can not be considered as a double bed. The following morning as written by the book in the bedroom we put the service sign on the door, when we came back in the afternoon it was not done and the reception they confirmed they will not do it due to COVID-19. This was not specified. The breach fast due to COVID-19 consisted in picking up some not fresh food in a bag and eat in a bedroom ( overall quite all right but no worth the money ). Unfortunately both night were very noise, we woke up several time due to noise guests. Overall the staff was very nice and was very aware of the COVID-19 rules that were followed in the all building. …
Really enjoyed our stay at 20 Nevern Square hotel. Very clean and comfortable with a great breakfast. 4 post bed room was spacious by big city European standards. Mattress was a bit firm for an American, but we slept well. Area was quiet, safe and convenient. Keep an eye out for harmless London fox in late evenings.