Everything about this hotel was lovely. Perfect location for central London, fabulous building, well maintained and large rooms. The best part was the staff. Attentive, polite and always friendly. This is how 5 star service should be. Highly recommended.
Had a fantastic visit to the spa. Treatment with Jaqueline was great. A highly relaxing all round experience. Would definitely recommend a visit here - previous dining experiences have also been top notch.
Stunning hotel. Cannot fault it and the breakfast was a stunning choice of everything you could wish for. Beautifully clean. Beds very comfy. Spa staff were really lovely too. This is a proper 5* hotel that knows what it’s doing and not pretending.
Had a wonderful two night stay here. The room was very comfortable & looked into the atrium which was a beautiful sight. We had drinks in The Grand central bar where Jack & Aboli were really pleasant & helpful in finding a VAT receipt for us. We dined in the restaurant both nights, where Agnieszka looked after us well. The food was excellent, both on the Al a carte @ fixed menus. We had a lovely table in the corner both nights, which the gentleman who greeted us secured, only spoiled by noisy guests on their own speaking loudly into devices. Breakfast had some really unusual & delicious offerings as I guess a lot of the guests come from far away. We had to try some. We found the staff in all departments to be really helpful & efficient. Nothing was too much trouble for them whether they were on reception, bar, or restaurant. We will certainly be staying here again.…
this hotel is splendid and extravagant - great location etc etc etc but whoever put the slatted toilet doors in the ladies wasn't a lady. no woman would put those doors on a toilet particularly if they are public. we like to feel private and those dont permit that as you can see through and hear everything! men are used to peeing in front of other men - women dont do that - think on!
Traditional Afternoon Tea in a beautiful setting, with a live pianist playing - most enjoyable. We had pre-ordered some special sandwiches, and those were prepared by the kitchen team exactly as we had requested, followed by an excellent selection of scones, jams and cake, accompanied by a choice from a wide selection of teas. The serving team were friendly, polite and attentive, without being intrusive, and our Anniversary was marked by the provision of a lovely "Happy Anniversary" plate and cake, along some complimentary champagne - thanks. Highly recommended!
This was another one of many visits to the Landmark. It’s perfect! Comfortable rooms, great air conditioning, superb breakfast, attentive service. Conveniently located across the street from Marylebone tube station and an M&S convenience store and Marylebone High Street - an experience in itself.
Popped in for afternoon tea and was pleasantly surprised. Service was great - staff very attentive and the food was very enjoyable. Live piano was a nice touch. We were taken care of by very attentive and friendly blonde server - I think her name was Agnieszka?
We had a very upsetting experience at the hotel . We checked in on late morning of Saturday August 20th at the Landmark Hotel. The woman who checked us in acknowledged that our travel agent had booked us in a room for 2 nights and then the subsequent night was booked through Regent Seven Seas. She informed us that the room we were booked into was more expensive than the room booked by Regent and that if we didn’t want to move to the less expensive room that it would cost us an additional 50 pounds. We agreed to the charge. Monday afternoon we returned to the Landmark Hotel and upon trying to enter the room we found a cleaning crew there. The supervisor came by and informed us that they had packed up all our belongings and our packed suitcases had been removed to downstairs. What followed was a heated discussion (by me) as to the fact that they were in extreme error and no right to touch and pack our belongings. They finally admitted their mistake and led us to another much better room and had our luggage brought to us. Of course now we had to unpack everything again. They further made an effort to make amends by canceling a small charge for some food at the bar on a previous night. It was nevertheless a very unpleasant experience, and in all our many travels around the world staying at top rated hotels, this never happened before. On another note., the bathroom sink design in both rooms afford almost no room to put medicines or toiletries. There are no medicine cabinets or shelves or drawers adjacent to the sinks to accommodate these items. In the first room we used the windowsill adjacent to the sink. A very strange design error for such a class of hotel.…
Stayed overnight with the kids, so we could walk to Camden Market the next day, for a first time visit. The building itself, doorman and reception staff, lovely, but we were unfortunately greeted with an intense and overwhelming smell of perfume as we tried to check in. At one point I had to go outside for a breath of fresh air. The atrium was beautiful and had a pianist for an added touch of elegance. The room was nice and a good size for 3 people, although nothing in the minibar. More signs could be added in the coridoors, as you could be walking round in circles. The pool area was ok, the changing rooms were lovely and clean and staff very helpful. The gym is over 16's. Room sevice steak was delicious, but the cheeses could have been fresher. Nice quiet glass of champers and mocktails for the kids in the Great Central bar. Overall, a pretty expensive but pleasant 24hours.…