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DoubleTree by Hilton Hotel London - West End

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92 Southampton Row, London WC1B 4BH England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1002)
Room & Suite (287)
Dining (49)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel London - West End
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#667 of 1,171 hotels in London
Location
Cleanliness
Service
Value
The DoubleTree by Hilton Hotel London - West End (WC1) formerly the Park Inn London Russell Square, is a newly-renovated four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 261 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Superior Deluxe, Deluxe Premium rooms and Suites). Wireless high-speed Internet access is available at the hotel.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
24-hour security
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary tea
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish and 10 more
Hotel links
Special Offer:Hilton Honors Discount
3940Reviews70Q+A100Room tips
Traveler rating
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Popular mentions
dsteele333 wrote a review Yesterday
Dundee, United Kingdom23 contributions7 helpful votes
Really impressed. Comfortable room, reasonable price, free WiFi that is fast enough it's actually useful. I will be back. Much better than hotel along the road I used to stay in pre-covid that is being used as a covid isolation hotel pretending to be refurbished. Been I'm Doubletree in New York and was in need of redecoration. This one in London is excellent.
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Date of stay: June 2021Trip type: Traveled on business
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Ken M wrote a review Jun 3
Port Clyde, Maine57 contributions27 helpful votes
Hotel's Favorite
I previously reviewed the hotel and gave it a one star due to an issue relating to a £50 additional deposit taken for incidentals. The reason and process for this has been explained by the assistant manager and I thank her for taking the time to do this. As for the hotel, it is well located and is great value for anyone visiting London. The staff were really nice and friendly, I will certainly return and would highly recommend.
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Date of stay: June 2021Trip type: Traveled on business
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Response from Sapna Singh, Guest Services / Front Office at DoubleTree by Hilton Hotel London - West End
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your feedback and observations with us. I am delighted to read that you enjoyed your stay and our central location was ideal as per your requirements. Thank you for your feedback relating to our facilities and for your kind comments about the professionalism and friendliness of the team. I am glad that your concerns regarding the pre authorisation hold were clarified and you were satisfied with explanation provided. Your comments are important to us as they help us to make improvements for the future. I hope to have the pleasure of welcoming you back again soon. Kind regards, Sapna Singh Assistant Front of House Manager
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Phil Graham wrote a review Jun 8
1 contribution
I was due to hold a business event in this hotel in May 2020 which was cancelled due to Covid. Over 1 Year later & around 100 phone-calls to the hotel & I still have not received a refund which I paid in full in Jan 2020. The Management team are now ignoring my calls after promising to sort it back when I spoke to them. For senior management reading this, your hotel clearly doesn't have the systems in place on how to deal with customers this includes the events manager Amelia who hasn't returned my call despite promising to on numerous occasions (including today) I dealt with different staff members including Raffaele, Bogdhan, Shabina to name a few. This has been an absolute waste of my time & I appreciate that during the Pandemic there was skeleton staff but well over 1 Year later I'm not accepting that as an excuse. Claire Graham
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Date of stay: June 2021
Value
Service
Trip type: Traveled on business
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Jacqueline W wrote a review Jun 6
Rayleigh, United Kingdom48 contributions62 helpful votes
Stayed her at beginning of June for delayed 18th Birthday celebrations in London. We stayed one night and had 3 rooms. Rooms were beautiful with great layouts and well designed/great facilities. Hotel lobby and bar were luxurious and very relaxing. 2 staff members really stood out for us - guy that checked us in/out - very well spoken english chap with a bald head (David maybe?) - he was just excellent, very attentive, professional and super helpful. 2nd person was Salvio in the bar - he made both our trips there really great and gave a really personal service which was just lovely. We will definitely return - we are a big fan of DoubleTrees anyway - but this was one excellent :-)
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Date of stay: June 2021
Value
Cleanliness
Service
Room Tip: We had exec rooms on 6th floor which were excellent - amazing showers.
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Purplepasta55 wrote a review May 2021
staffs143 contributions89 helpful votes
A lovely hotel, one which I plan on returning many times again. The room was excellent and had a desk for my work. The bed was comfortable and I didn’t want to get out of it. The bathroom was excellent and the free touches were great. Check in is great with a free cookie. I managed to catch a game of rugby in downtime and felt amazingly looked after and relaxed
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Date of stay: June 2020Trip type: Traveled on business
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Response from Sapna Singh, Guest Services / Front Office at DoubleTree by Hilton Hotel London - West End
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to tell us about your recent stay. I am delighted to know the services here at DoubleTree by Hilton London – West End have exceeded your expectations. We make every effort to ensure you have an enjoyable stay and feedback like yours makes it all worthwhile. I look forward to welcoming you back again soon. Kind regards, Sapna Singh Assistant Front of House Manager
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PRICE RANGE
$181 - $347 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton london - west end hotel london, park inn russell square, bonnington hotel london
LOCATION
United KingdomEnglandLondonBloomsbury
NUMBER OF ROOMS
261
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Frequently Asked Questions about DoubleTree by Hilton Hotel London - West End
Which popular attractions are close to DoubleTree by Hilton Hotel London - West End?
Nearby attractions include The British Museum (0.2 miles), THATMuse,Treasure Hunt at the Museum (0.2 miles), and Sir John Soane's Museum (0.3 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel London - West End?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton Hotel London - West End?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at DoubleTree by Hilton Hotel London - West End?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel London - West End?
Conveniently located restaurants include Drury 188-189, Bloomsbury Street Kitchen, and Pane Cunzato - Pizza & more.
Are there opportunities to exercise at DoubleTree by Hilton Hotel London - West End?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel London - West End?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel London - West End offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel London - West End?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to DoubleTree by Hilton Hotel London - West End?
Many travelers enjoy visiting Churchill War Rooms (1.3 miles), Tower of London (2.1 miles), and Houses of Parliament (1.4 miles).
Is DoubleTree by Hilton Hotel London - West End accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.