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DoubleTree by Hilton Hotel London - Marble Arch

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4 Bryanston Street Marble Arch, London W1H 7BY England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (268)
Room & Suite (131)
Dining (21)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel London - Marble Arch
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#655 of 1,154 hotels in London
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Welcome to the DoubleTree by Hilton Hotel London - Marble Arch, located in the heart of the West End just steps from Oxford Street, Marble Arch, Hyde Park and the Marble Arch Station on the Central Line. Enjoy proximity to the shoppers' paradise of Oxford Street, Regent Street and Bond Street as well as famous landmarks such as Madam Tussauds. Our friendly staff will greet you with a delicious DoubleTree chocolate chip cookie upon arrival. This London hotel, housed in a historic 18th century building, was recently refurbished to include modern contemporary interiors. Work out in our newly refurbished fitness center, 6am - 9pm, or unwind in a comfortable guest room. Stay connected with WiFi or refresh in the stylish bathroom with rain shower, speakers and mist mirrors. Relax on a comfortable bed as you watch a movie on the 40-inch HDTV. Upgrade to a luxurious suite for additional space and amenities, including a separate living area. Complimentary WiFi is available in public areas of our London hotel. Hold a business or social event at the DoubleTree by Hilton Hotel London - Marble Arch, which offers a complimentary 24-hour business center and eight flexible and modern conference spaces. Start each day with a delicious breakfast at our extensive buffet and unwind each evening with a drink in our Indigo Lounge Bar. Enjoy a casual meal in our on-site Indian fusion restaurant, Fire & Spice, or indulge in fine dining at Texture, our superb Michelin Star Restaurant.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Concierge
Non-smoking hotel
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English

Location

Full view
100Great for walkers
Grade: 100 out of 100
264Restaurantswithin 0.3 miles
59Attractionswithin 0.3 miles
1,927Reviews18Q+A100Room tips
Traveler rating
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  • 127
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Popular mentions
MoiAli wrote a review Oct 2020
Edinburgh114 contributions71 helpful votes
Apart from the foyer, the hotel is in darkness. The front door is needlessly locked. Occupancy is so low I never saw another guest during a two night stay. Two paper cups and a wooden stirrer in the room, breakfast was a cereal bar, apple, yogurt and pastry. Nothing hot. Not even a hot drink. Absolutely disgraceful for a four star establishment and very damaging to the Hilton brand. I stayed at the Hilton Metropole nearby the week before and they managed to keep the foot door unlocked, keep the lights on, and offer a hot breakfast. When I complained at the Doubletree I was told that my feedback would be passed on - but no apology and my complaints were not addressed. This is an establishment trying to save money using the pandemic as an excuse. If the breakfast room cannot open, at least service a decent grab-and-go. This placed used it as an excuse for a cheap and nasty cost-saving opportunity.
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Date of stay: September 2020
Service
Trip type: Traveled on business
Room Tip: Stay at another hotel!
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2 Helpful votes
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HabLeaf wrote a review Jul 2020
Larne, United Kingdom698 contributions288 helpful votes
Hotel's Favorite
The hotel had only recently reopened after lockdown and on arrival some workmen were carrying out repairs to the floor in reception and we initially could not get in. However after checking in we found the hotel to be clean and comfortable. We had a good night's sleep and the bed was up to standard and the bathroom cool and roomy. Happy with everything. Would definitely consider staying here again due to it's central location and comfort.
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Date of stay: July 2020
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Beverley B wrote a review Sep 2020
Stourport on Severn, United Kingdom185 contributions63 helpful votes
Regular visits to a London through work and leisure mean we normally choose well and we have eaten in Fire and Spice a few times previously so thought the hotel would be great. A couple of days before our stay Hilton emailed us offering an upgrade as the always do, and as we hadn’t been away for a while we decided to accept booking a two floor suite. On arrival we checked in excited to see our upgraded room and how disappointed were we! Tiny seated area with no natural light, worn carpets and a wobbly staircase to the bedroom that looked across a roof top, the nicest part of the room was the bathroom! Completely out dated, dark and dingy, not the experience we expected. As a Hilton Honours member so much more is expected we should have stayed in a standard room at the Amba across the road.
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
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Lolita Y wrote a review Sep 2020
Hong Kong, China23 contributions17 helpful votes
This is the 3rd hotel my husband and I stayed during our staycation in England. With COVID-19 protocol enforced, we had already tempered our expectations of hotel stays, with reduced services available. When we arrived we had to ring the door bell to enter, a pleasant safety and COVID precaution for the hotel. We were greeted and checked in by Sardia, a lovely and wonderfully pleasant lady, who was very patient with us. She was extremely helpful in searching our Hilton Honours membership number which we had forgotten and inadvertently left our card at home. During the remainder of our stay, whenever Sardia was on duty she was very helpful and accommodating to us. We can’t thank her enough for her highly diligent approach and her customer service skills.
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Date of stay: September 2020Trip type: Traveled as a couple
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Stuart P wrote a review Sep 2020
London, England, United Kingdom53 contributions20 helpful votes
This hotel is a complete waste of time. Easily the worst DoubleTree i've ever stayed at. The front doors are inexplicably locked even during daylight hours despite being in an upmarket city centre location. The front desk can't even see the front doors, so you have to justify yourself over the intercom. The hotel door cards don't work on the front door card machine (despite being labelled for customers), to which the receptionist just replied "door keys only work in your door". What's the point in the door key scanner at the front entrance then?? What kind of hotel is this? When we stayed in Sept 2020 there was no hot breakfast available. For a central London 4* hotel that's just unacceptable. There was no visible warning about this when i booked via the hilton website. There was also no welcome cookie on check-in, nor any kind of replacement. We booked the king suite, which is supposedly the best room in the hotel. The decor was tired, the stairway up to the room was covered in plastic due to ongoing renovations and there were no tea or coffee facilities in the room. We originally booked for £280 but cancelled under the covid policy and rebooked for £180. Even that is too much for this joke of a hotel. Honestly, the worst part of this hotel are the staff. They're useless and they just don't care. Upon check-in as a gold honours member i was repeatedly told "select breakfast in your app. I'm standing right in front of you. Why do i need to use my phone to re-communicate my request to you? In any case, breakfast was already selected in the app, to which the receptionist was, as usual, confused. When we gave the staff their feedback on departure they firstly argued then just shrugged. That tells you what you need to know. Hilton should ditch this property ASAP.
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Date of stay: September 2020
Value
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Service
Room Tip: Rooms at other hotels are probably a better choice
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2 Helpful votes
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PRICE RANGE
$225 - $358 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western london, london best western, mostyn hotel london
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
122
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Frequently Asked Questions about DoubleTree by Hilton Hotel London - Marble Arch
Which popular attractions are close to DoubleTree by Hilton Hotel London - Marble Arch?
Nearby attractions include Wallace Collection (0.2 miles), Animals in War Memorial (0.2 miles), and St. Christopher's Place (0.3 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel London - Marble Arch?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton Hotel London - Marble Arch?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel London - Marble Arch?
Yes, parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel London - Marble Arch?
Conveniently located restaurants include Le Gavroche, Texture, and Lanes of London.
Are there opportunities to exercise at DoubleTree by Hilton Hotel London - Marble Arch?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel London - Marble Arch?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel London - Marble Arch offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Hotel London - Marble Arch?
Many travelers enjoy visiting Churchill War Rooms (1.5 miles), Tower of London (3.5 miles), and Houses of Parliament (1.7 miles).
Is DoubleTree by Hilton Hotel London - Marble Arch accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.