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Hilton London Metropole

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#585 of 1,089 Hotels in London
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Hilton London Metropole
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4,269 Reviews from our TripAdvisor Community

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Showing 3,524: English reviews
Bangalore
Reviewed December 2, 2013

---------------------------------------------------------------------------------------------------------------------------- DISCLAIMER: All my reviews would be written based on a perspective of a vegetarian, non-smoker, non-alcoholic, price-conscious, Indian customer. All my ratings and feedback would be heavily dependent on the variables stated above. Viewers are expected to consider my comments accordingly before making their travel decisions. ---------------------------------------------------------------------------------------------------------------------------- I visited London as a part of a business conference and had...

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Helpful?
Thank xadityax
Marketingteam, Manager at Hilton London Metropole, responded to this review

Dear xadityax, Thank you for your thorough review of our hotel! You hit it right on the head when discussing our location- I am glad you appreciated our proximity to the tube as well as acknowledging what the surrounding area has to offer. Thank you for also noting our newly refurbished lobby reception area. It truly is a remarkable transformation....

Derby, United Kingdom
Reviewed December 2, 2013

We booked a bus trip for a weekend trip to London,we were booked into the Metropole for our one night stay.On the coach we were told to wait while the driver went to receotion to notify the hotel of our arrival.after a few minutes a member of the hotel came on board to pas our keys onto everyone ,all wehad...

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Thank Tony J
Cork
Reviewed December 1, 2013

Foyer and reception area's very spacious and modern but the rooms in the tower block even though I upgraded to a "Deluxe" was cramped and in need of a clean up. Paint stripped from the doors and a leak from the ceiling into the hallway outside the bathroom. TV channels very limited and nothing in place to cater for kids...

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Thank Glenrover
Reviewed December 1, 2013

I stayed at this hotel for an awards ceremony I had been invited to which took place at the hotel itself. My room 308 was spacious for the money in Central London but the bed really was not comfortable. I could feel the springs and it made noises every time you move, rather annoying. The bathroom was clean and of...

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Helpful?
Thank Seb W
Marketingteam, Manager at Hilton London Metropole, responded to this review

Dear Seb W, Thank you for taking the time to provide us with a review of your recent stay.We hope the Awards Ceremony was enjoyable. We are happy you enjoyed your stay for the most part, but do appreciate the criticisms as they can only help us improve! An 8 a.m. knock on your door on a Saturday is quite...

Oslo, Norway
Reviewed December 1, 2013

I stayed here for a weekend with two girlfriends, after being recommended the hotel by my sister-in-law. The advantage of the hotel is that they offer hotel rooms for three people with three single beds. Not many others who offer it. The staff was very service minded and helpful, and check-in/check-out went very quickly. The big drawn back was that...

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1Thank Jillmyra
Auckland Region, New Zealand
Reviewed December 1, 2013

We stayed 2 nights at the Hilton Metropole. The location is great, just 2 min. walking to the underground station (Edgware Road) which will take you within 10 min. to the main attractions of the city. There are several buses driving around and the area has plenty of restaurants, cafe's, McDonalds, etc. A very young and polite receptionist asked us...

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Thank FrankdeVries
Madrid, Spain
Reviewed December 1, 2013

Lobbies and halls really nice. A very big hotel but rooms are small and not clean. I stayed 5 days for business. I was in the business rooms. First day, there are some fruit and chocolates in the room. The fruit and chocolates were there the 5 days. Nobody changed them or took them away. Fruit with mildew was there...

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Helpful?
Thank EstherGM
Marketingteam, Manager at Hilton London Metropole, responded to this review

Dear EstherGM, Thank you so much for your review regarding your recent five night stay at our hotel. Whereas we are incredibly disappointed to hear you were not satisfied with your stay, it is good to receive this feedback so as we can improve certain services that did not meet your expectations. As the amenity of fruit and chocolate was...

Bengaluru, India
Reviewed November 30, 2013

This hotel has a great location. The Edgware Road tube station is just across the road. It is very close to Paddington and Oxford Street as well. The neighborhood has a lot of restaurants and this is the area for Mediterranean cuisine. So location is a great plus. Coming to the rooms, I was really disappointed to see my room....

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Thank Soul_Searcher331
Paris, France
Reviewed November 29, 2013

A little bit disappointed when arriving in this hotel. The area is not central London and there's not that much to do around. Second bad surprise was my room... I get an executive room in the East Wing, promising from the name, but disappointing when getting in..! It was a 3rd floor two single bed room, with a small window...

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Thank fguitteny
Marketingteam, Owner at Hilton London Metropole, responded to this review

Dear fguitteny, Your review of our hotel is very much appreciated and we are happy that reception was able to accomodate your room change request. As a large hotel we do offer a variety of different room types, all with different views. Executive rooms are indeed located in our East Wing, as that is where the Excecutive Lounge is found,...

Dundee, United Kingdom
Reviewed November 28, 2013

I took a trip to London for a short break and was delighted to book into this hotel. The outside of the hotel was rather striking and inside it's recently renovated reception was really nice. We checked in hassle free and went to our room which was a little disappointing. It had all of the things that you would expect...

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Thank markjmcdonald
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London NW9 6LU, England
Location: United Kingdom > England > London > Paddington / Maida Vale
Price Range: $164 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hilton London Metropole England
Hotel Style:
#37 Green Hotel in London
#349 Luxury Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Hilton London Metropole staff and other travelers.
66 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Big rooms!”
 of 5 bubbles esrmsr, 1 week ago | Read review
“Try to get the higher up rooms in the Tower bridgefor an excellent view”
 of 5 bubbles SukanyaPaul, 1 week ago | Read review
“Higher the better.”
 of 5 bubbles 550stewartk, 2 weeks ago | Read review
“Floor two or three for executive lounge”
 of 5 bubbles andyandlynne, 2 weeks ago | Read review
“try and get an exec room or go for the double doubles in the west tower”
 of 5 bubbles howie999, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question