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My wife and I paid a visit to London for a weekend and decided to stay at the Hilton. On arrival we were immediately impressed by the courtesy of the staff - which, of course, is part of the Hilton experience. The hotel is very...More
My wife and I traveled with two friends for our first trip to London, and having done some research on tube stops and the like, decided on Hilton London Metropole. It could not have been a better choice for us. Upon our arrival, the desk...More
Thank Peter H
Response from MattHLM, Public Relations Manager at Hilton London MetropoleResponded 3 weeks ago
Dear Peter H,
Thank you for your recent stay with us at the Hilton London Metropole.
I am very happy you had a great arrival experience and you enjoyed the service and the many dining options available at the restaurant.
We look forward to welcoming...More
The Metropole is a great hotel in a pretty good location. Easy access to the tube and Paddington Station. Hotel staff was extremely helpful and always available, from curb side help with bags to checkin to Concierge to housekeeping to restaurants. All requests we had...More
This hotel has several advantages going for it. It is located within walking distance of Paddington Station where the Heathrow Express runs, and it has convenient access to the Underground and some major bus routes. The hotel has family rooms (two double beds) and a...More
Review collected in partnership with Hilton Hotels & Resorts
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
It's a huge hotel and well located right next to tube stops & paddington stations. But even under corporate rates it's expensive. Rooms are small. Breakfast is OK, didn't change 1 item in the breakfast for 10 days! But I guess for London standards this...More
$188 - $444 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#38 Green Hotel in London
#344 Luxury Hotel in London
Room types
Suites ,
Non-Smoking Rooms
Number of rooms
1059
Reservation Options
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Hi, Lindsay. What would you like to know about this accommodation?
Anybody have a management email address for this hotel? I have used the online feedback on the hotel website, emailed the conference team and then tried forwarding the email to the reservations team but heard nothing its been weeks. I am really concerned as attending an event and needed certain facilities and room clarification.
April 5, 2017|
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Response from Lindsay C | Reviewed this property |
its a lot of information to give them and yes I did but failed to get through hence why messaged them
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My partner paid a £60 pre-payment fee when we stayed last month. We were told we would receive this up to two weeks afterwards, and we still haven't got it back! We've been in contact with the hotel and the bank but they're absolutely useless. That's £60 that has basically been stolen by Hilton. Has this happened to anyone else?
April 5, 2017|
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Response from Stevewales44 | Reviewed this property |
Yes it happened to me on several occasions
I know pay cash as deposit only
Best way is to do official complaint to head office
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mint m
Helo. I am coming to vien and have question regarding hotel.
How big hotel is and how is the enterance to room. Is keycard needed for elevator or only for enterance to room.
How about parking - what price per night?
March 30, 2017|
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Response from Sashi K | Reviewed this property |
Yes, they do have underground parking facility. I don't remember the cost, but I am sure it is on the hotel's webpage. You got to drive around the hotel to enter the parking garage and it is accessible directly from the... More
Yes, they do have underground parking facility. I don't remember the cost, but I am sure it is on the hotel's webpage. You got to drive around the hotel to enter the parking garage and it is accessible directly from the hotel.
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Room Tips
"We were on the 17th floor - chosen so as not to hear any road noise"
United States