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This hotel is a mixed bag and while there are good parts I would certainly not stay here again. Breaking it down:
*Check in- I'd requested the early check-in that costs around 50 pounds. Upon arrival it wasn't available but they got us a room...More
We had a Great Stay at The Hilton Metropole, over the Christmas and New Year Period.
Being a “Diamond” , member gives you the added bonus to have access to there Club Lounge..., which includes Free Breakfast and in the evening, they provide snacks and...More
Response from Debra G, Manager at Hilton London MetropoleResponded January 15, 2018
Thank you for taking the time to leave feedback about the outstanding service you experienced from our wonderful Executive Lounge team. It will be a pleasure to share your kind words and ensure they are all recognised.
We very much hope to welcome...More
While the team will try to do its best this is an avoid at all costs if you are on business traveling. West wing: bigger old rooms, with weird vibration and humming sound, and a lame shower. East wing: no AC and they may send...More
The housekeeper stole my 3 jackets that were in the closet!! I called back the hotel after my check out and they told me that they didn’t find anything. Someone from the administration called me back to tell me that I was lying and their...More
I have stayed numerous times at this hotel and have never been disappointed. First a caveat. This is one of if not the largest hotel in London. If you want service that you may receive at a smaller boutique hotel don’t stay here. This hotel...More
There is a pool, steam room & sauna but no jacuzzi or hot tub.
As they let in others not staying in Hotel, it can get busy but it was the constant damp smell in the pool area that we could not handle too long.