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Hilton London Metropole

Traveler (1755)
Room & Suite (634)
Dining (135)

About

#763 of 1,118 hotels in London
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel.
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Property amenities
Pool
Restaurant
Room service
Fitness Center with Gym / Workout Room
Free Internet
Bar/Lounge
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Summer Sale is Now on!
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
123Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
6,244Reviews
113Q+A
100Room tips
Traveler rating
  • 1,243
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  • 1,491
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  • 716
Time of year
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Popular mentions
We stayed at this hotel for two night we had a nice suite on the 10th floor overlooking London. The suite had a big terrace, however, I was not able to go outside because of health and safety! So every time in wanted to go out, it was another ride in a glass lift, at a quick look at the people swimming in the poll. Our room was very clean with a good size bed with nice sheets and pillows. A large bathroom with a bath and a walk-in shower, not that I tried it, but the family did. We had a nice sitting room with a big sofa and chair with a footstool and a dining table and another bathroom. We enjoyed our stay very much. Best of all was having my own door hanger to let housekeeping know I was on guard.
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Hotel's Favorite
We have stayed in this hotel three times since my son moved to London. Previously we have only stayed one night this time we stayed two. On all occasions we have never had a bad room . On our last stay we were on the seventeen floor and the room had been refurbished we were told on check in. We had similar rooms on the previous stays we have always been in The tower block. We find this hotel very convenient as we can park our car at reasonable weekend rates. It twenty five pounds per day on a weekend. The location is perfect .Directly opposite Edgware road tube station. This is very convenient for all siteseeing and trips to the theatre. We love the fact it is only 15 minutes walk to Hyde Park and Oxford street. Our experiences have always been good. The breakfast is plentiful and there is a lot of choice. It is usually very busy at breakfast and sometimes there is a queue to get in. However this weekend when we were there for two days there were no queue s and the service was very good. We have had drinks in the edg bar which is very nice . Overall we find this hotel perfect for our needs. We love it for convenience location service and ambience.
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Overall was very pleased with the hotel. Once you understand the location in relation to the different Underground stops then you realize it is in a very convenient location to all the attractions. The buffet was extensive offering a variety of foods but was kind of busy when we went. Staff were friendly, beds were comfortable and overall clean. Bed linen strangely does not have flat sheet between the mattress sheet and the comforter so assume the comforter covers are clean for every visit. My daughter liked the daily shortbread cookies in the room and I enjoyed making tea whenever I wanted. My husband liked the location close to Hyde Park for running. Surprisingly the room was very quiet given that it is next to busy roads. We slept well in the 2 queen beds which is really hard to find in London.
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Review collected in partnership with Hilton Hotels & Resorts
Having completed our first night and first breakfast here, I would strongly encourage you to stay elsewhere. We are staying in the west tower, which looks like a hospital converted to a hotel. This tower has the family superior rooms, which has 2 queen beds and a sofa bed. Nice setup, but the room has no mini fridge, and a fridge is apparently unavailable for us. Not a fridge to be found in the entire hotel. The girl at the front desk, Iman, could not accommodate my husband by putting 4 bottles of water (Hilton provided) in a fridge anywhere in the hotel for us to take with us the next day before starting our tour. After 10 mins of back and forth, her coworker from another station finally leaned over and said “why don’t you just give them a voucher to get cold water from the restaurant”. Genius! Room beds are hard, air conditioning leaves one side of the room hot and the other side freezing, and there is no shaving/makeup mirror, so be prepared to use London’s natural lighting by the window. Bathroom is old, very hospital like. Breakfast is included and an epic disaster of a buffet, with children’s fingers in the food and no sanitary guards. Having paid $400+ US per night, I’d suggest you find a better, smaller hotel to spend your money. We are Honors Gold, and completely disappointed in this hotel.
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Response from DebraG1327, Manager at Hilton London Metropole
Responded today
Dear beachlover2329, We are very sorry to read that you have been disappointed with your stay so far. We will always strive to make it right so that you can enjoy a the rest of your stay with us and so we would really like you to get in touch with our Guest Relations Team, at their desk in the lobby, to discuss your concerns and the options we have to resolve these. We very much hope that the remainder of your stay is comfortable. Sincerely, The Management Team
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My employer booked a conference in this hotel for a few days, so we also booked most of the rooms. I needed to extend my stay (arriving a day earlier) due to no flight availability in the original planned arrival. Unfortunately there were no rooms available, which is understandable. What I don't understand is that they charged me for the whole sum. Not only this is poor customer experience, but a poor business decision as well. Had they been more flexible, I would be glad to come again - on my own dime.
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Response from DebraG1327, Manager at Hilton London Metropole
Responded yesterday
Dear merilohi, We can usually pride ourselves on our friendly, professional service and with allowing our guests to enjoy a hassle-free stay and so your comments are a concern to us. We will certainly be investigating and addressing your feedback with the team and we are very sorry that this tainted your experience. We are grateful for your feedback, allowing us to monitor our standards, and we hope to be able to welcome you back soon. Sincerely, The Management Team
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PRICE RANGE
$166 - $396 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton london metropole hotel londonhilton metropole londonlondon hilton
LOCATION
United KingdomEnglandLondonPaddington / Maida Vale
NUMBER OF ROOMS
1059
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