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Hilton London Metropole

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#579 of 1,069 Hotels in London
GreenLeadersSilver level
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Hilton London Metropole
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3,514 Reviews from our TripAdvisor Community

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Showing 2,923: English reviews
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

The hotel is acceptable. Certainly not one of the top Hilton properties but decent. The staff is very friendly but appears overwhelmed and poorly trained. The real problem is the crowds. the breakfast is a mob scene. The hotel opened an alternative breakfast location but it was poorly advertised ao few people went. There's lines for everything and there's a... More 

Helpful?
Thank Meir S
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

On a positive note the staff are excellent . Our room keys didn't work -changed and accompanied back to room where they worked first time ( subsequently didn't) The bedroom whilst clean was so tiny you could hardly get round the beds. Very 'basic' bathroom . Excellent breakfast staffed by lovely people but I really would not stay here again... More 

Helpful?
Thank eileenharper
State of Sao Paulo
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Very attentive staff, rooms tend to be small. Heating system difficult to figure out. Felt cold all night. The restaurant downstairs is great but the service is pretty slow. Great location and great concern to please customers. Despite normal challenges, a great place to stay in London.

Helpful?
Thank mvfreitasbr
Reading, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Simply the staff are great and works hard to ensure customers are happy. The breakfast was very good and the cook who makes the omelette deserves a recognition for coping with the work load. Loved it will visit again in end of October 2016.

Helpful?
Thank Lebanese2014
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Really good location. 15 mins walk to Marble Arch, same to Madam Tussauds and the tube is just over the road. Food relatively well priced for London and excellent quality. Been here before on business and decided to use it for a pleasure trip and wasnt disappointed

Helpful?
Thank Kev H
Seattle, Washington
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My room had no towels and no room service menu. Tried calling front desk to request these things. Let the phone ring about 100 times and tried multiple times over 2 hours. Just rings and rings. Seems like nobody works here. Avoid this hotel.

Helpful?
Thank CyberJEV
Savage, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Great customer service and awesome location. I stay here for business on a regular basis. The concierge is always available for your needs. The only thing I would avoid is some of the inside rooms on the lower floor have very little light as they are inside rooms that face each other and heavy equipment over the pool. I a... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank KateGep
Hereford, United Kingdom
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I have just got back from a 2 night stay here. When we checked in the staff were very friendly and attentive. We were directed to our room which was on the 10th floor of the tower wing. We booked a king double room. It was lovely and spacious and had a bath and shower. It was... More 

Helpful?
Thank Nicola D
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

When i checked in at 340PM my room was not ready. I had booked a family room of me and my family (2 queens and a sofa bed with living space) The lady at front said the room was still dirty .. and would not be ready for an hour. She made up for it by offering us 5 free... More 

Helpful?
Thank Ms f
Essex, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

On arrival staff were very helpful,room was great, veiw was better, bed was lovely,slept really well daughter loved the pool weren't far From anywhere tube n station just over the road lovely stay overall

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 411hayley
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Location: United Kingdom > England > London > Paddington / Maida Vale
Price Range: $162 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hilton London Metropole England
Hotel Style:
#33 Green Hotel in London
#333 Luxury Hotel in London
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