I’m going to give 2 stars for this hotel but it isn’t exactly a 2 star hotel. Parts of the stay were excellent and parts were horrible so we’re gonna meet somewhere in the middle. The good: The staff themselves were very friendly and welcoming at the front desk and any time we saw them face to face (except for one issue below). Also, the Pickled Hen is a great little restaurant - started each day with a delicious breakfast buffet and ended each night with drinks there. Servers were fantastic, every single one of them. The location isn’t perfect but it’s solid for the price. It was a short walk to the Marble Arch which then leads you to Hyde Park and Buckingham Palace. The bad: I requested an early check in (we arrived directly from the airport at about 11am) but didn’t get it so we stored our bags in our friend’s room and grabbed lunch nearby. When we checked in afterwards I asked about the sofa bed (our daughter was staying with us) and was told it would be best to let them do it. Good by me as I hadn’t seen our room yet. I told them we were going to drop our bags off in the room and then do some sightseeing for a few hours and that we’d just like it done by 6pm. Upon entering the room to drop our bags it was HOT. Probably 80 degrees if I was guessing. It’s an older building and I’m assuming a single pipe set up so the only real way to have any choice on temperature was to have either the heater on (it was) or a fan, as the windows could not be opened. We turned the heater off and went out to do some sightseeing. The room itself was fine, a little dated but fine. We got back around 8pm and the room was still warm but I noticed they hadn’t set up the sofa bed. We were going to hang out in the bar anyway so when we went down I let the front desk know. After drinks, maybe 11pm, we went to the room and while the sofa bed had been made it was still too warm to sleep comfortably so I started to look for the fan in our room…no fan. I picked up the phone to call downstairs to have one brought to us and it rang about 10 times and disconnected. I tried it again and it just rang and rang. I tried from my cell phone and it rang and rang with no answer. Now I was getting frustrated. I put my shoes back on and went downstairs to ask the clerk face to face and they said they’d send someone up. About 10 minutes later a staff member came up and asked to come into the room. My wife and daughter were in bed so I said no, we just need a fan. He tried to tell me that there should be one in the room. I agreed, there should be one but there wasn’t and he again wanted to come in to check. I refused and told him it was a small room, I was positive there was no fan and I asked him to bring one up. About 10 minutes later he arrived with one but the ordeal took at least 40 minutes to sort out which was completely unnecessary. The fan helped but the even after 3 days without heat on in the room and temperatures outside in the 40’s, the room never got got what I would consider comfortable for sleeping. So, nice property visually and mostly great service but when it’s so warm you can’t sleep does it even matter if they are friendly?…
I had a good experience in this hotel, very nice rooms and confortable beds, lovely amenities and a good level of service in general, breakfast guys were so helpful all the time, the only thing I didn't love about this hotel is the bathroom they are a bit old doesn't match the rooms, apart from that everything was perfect.
This is maybe a 3 star hotel. 1) was told that hotel was much closer to underground stations than reality 2) towels like sand paper 3) bathroom tired and old 4) trying to turn on the shower was annoying 5) room smelled like an ashtray 6) some people at front desk nice and helpful, others not so much 7) doorman didn’t know the neighborhood and couldn’t point us in the right direction to the underground 8) cable tv stations super limited 9) buzzing sound coming from fan/AC unit, was told it could not be fixed and to just not use it 10) bed actually comfortable
I was a frequent guest at this hotel at least 35 nights a year but It seems to continue going down hill. While it was far from perfect it was a good mid range smaller Marriott well located in London. The rooms were small but functional and had been modernized. Frequently there were problems with at least one elevator but you could live with that as the gym and pool were good and the lounge was not bad. No the gym is aging, the pool is gone and the lounge is closed. The bar now doubles as the lounge. The AC didn’t work in a lot of rooms and they had portable heaters! Even as a Platinum Elite no upgrade and no respect for your profile requests even after checking in at 0700 am on the App. The only saving grace was a reasonable rate but that is only because it is low season. Disappointing for a hotel that I one loved to stay in….…
I was so disappointed in this hotel I moved out after one night. I booked after seeing good reviews but the room I was in was noisy, not modern or airy like the photos suggest. Bathroom was grimy and not at all a nice relaxing place to stay. The noise meant I couldn’t work easily from the room either. Won’t be back.
This was my first time staying at this particular Marriott hotel, and I have to say I was very impressed. It's clearly, with pretty spacious rooms, the one I had had a bath. It's a ten minute walk from Paddington, so it's extremely convenient if you've taken the Heathrow Express in. Marble Arch station and other tube stops are only a short distance away. The immediate surrounds are very Middle Eastern (great food, shisha bars, etc), but within 20-30 minutes in every direction are some of the great spots of London. High Street, Bond Street, Marble Arch, Buckingham, and Kensington. Hyde Park and Regents Park are very close as well. Plenty of pubs and resteraunts and the area feels safe at night. The hotel has a small gym, a nice bar called the Pickled Hen. Which also serves as the Marriott Executive lounge. A big win is the breakfast buffet. It's really good and the coffee is served fresh made mug by mug. The price per room is excellent by London standards. All in all, I'll stay here again. …
When a hotel runs out of heat in winter in London, the rest is academic & that is precisely what is happening at the Marriott London Marble Arch with large metal sliding windows inviting cld air into the room and a dead central heating system! Our request for an additional small, portable heater was denied. What is sad is the fact that when we called the front desk, they claimed to be sorry and that they KNEW the problem but did not disclose it. There goes the rest of the hotel benefits.
Since 4 days i'm trying to call the hotel in order to make the payment for my booking. Staff are not helping at all, i sent more than 4 email without any reply. I'm calling every day, giving my confirmation number and email, every time they are telling me they will send me the link but nothing. Can someone assist ?
Not updated. Door lock broken. My room didn’t even have a remote. The phone doesn’t work to talk to reception. Staff is unfriendly. The walls are soooo thin and it sounds like my room is being broken into multiple times a night.would not recommend.
Not sure why this hotel is getting port reviews! Just had a lovely overnight stay here with all the family. Great location for visiting Winter Wonderland and shopping in the west end. The family bedrooms were clean and comfortable. The breakfast was very good with a great selection of items.
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