Pros: - Fantastic elite breakfast with many hot and cold options. One of the better breakfasts I've had in any business hotel. - Great Acca Kappa products in the bathroom. Far superior to other options at Marriott brands. - Friendly and efficient staff. - We were on vacation and liked the location. Quick access to transit, but we mostly walked everywhere - Soho, Notting Hill, Westminster, Hyde Park, etc. Cons: -Rooms are beyond overdue for an update. The carpets were severely stained all over. So were the sheets. The AC in our room was broken, so a portable AC was duct taped into the window, also meaning you had to suffer with London street noise. Bathroom small but acceptable.
First time stay in this hotel, was worried about location but was pleasantly surprised, the drive up and first impression is not the best but as soon as we arrived the warm and helpful welcome from the staff was great. The room very comfortable, a little need of a decor refresh but the location I was worried about turned out to be terrific. You appreciate the quiet street a few blocks from Oxford Street,Hyde Park and the Marylebone area. The restaurant was great with very good choices and the hardest working associates. Happy to say this is a new discovery for us, would definitely stay again.
Run far away! This was a last minute trip for a funeral so truth be told there weren’t a lot of Marriott choices available. We check in and come to our room and the sliding door is slightly ajar with a giant hose leading outside to run the portable ac unit. Went to complain as the room was hot and would be unable to close the door the entire stay letting in all the sounds (sirens and honking) 24/7. We were only offered a higher room which did nothing to lighten the noise. This hotel is also in a undesirable part of town. Litter all around and felt unsafe. Keep looking when booking. Rooms are older, tatty and badly in need of a refresh. Bathroom tile scratched beyond belief, shower caulking mildewy and rust stains in tub. Marriott should be ashamed.
I see some very mixed reviews of this hotel, but I can only say from our (family) experience, that it was absolutely excellent. Right from the get go the front of house staff checked us in extremely quickly, and were really helpful with the parking. The room was perfectly fine, clean and comfortable. We used the bar (The Pickled Hen) in the evening after returning from dinner which was great. Breakfast in the morning was superb. No waiting, excellent (smiling!) waiting staff and a great selection. I have honestly seen worse in 5 star hotels. All in all would definitely stay agin, fantastic service. Thank you.
I liked the hotel. Excellent location, excellent staff on the front desk, Lily for example kindly spent time with me helping me to book some rail tickets. Excellent breakfast options in the morning. Marble Arche subway 10 minute walk, or one could just continue walking along Oxford Street. I see some really harsh comments about the hotel and it is not true. If somebody's vacation is to scour the function and design of a hotel something will always be found. I had a few requests myself, and somebody was knocking on my door within minutes. I would absolutely come again next time.
Nice location , 10 min ealk from Oxford street Cozy the staff are nice eveything is nearbt ,pharmacies and Tesco express super market the only thing is they do nothave rooms with nice view as they are located in the city side . i will come back and enjoy this hotel again
This is an embarrassment for the entire group. I arrived at 7am on Friday, so booked the night before (Thursday) so I could immediately check in. I booked what I thought would be a comfortable room - high level, larger room, with executive floor access. On arrival the air conditioning did not work and it made a hideous loud humming noise. I immediately let the front desk know expecting maintenance to fix it. After a short nap (it was too warm and uncomfortable to sleep) I went for a 6 hour walk expecting the issue to be fixed once I arrived. Unfortunately they did nothing about it while gone. I then asked them again (which they were surprised) and was told I would have to move rooms. There where no equal rooms so I was downgraded to a much lower rate room. I was told that my compensation would be refunding the Thursday night (the one which I arrived at 7am on Friday and hardly used)! There was no compensation for the downgraded room class for the next 6 nights). The tall security guy is a complete a**, he dropped off my keys, glared at me, and didn’t help with my luggage. I received many glares from this guy during the trip. I was told that my new room would be a “quiet” room - my god this couldn’t be any further from the truth. The hotel is so old, when a door closes the whole floor shakes. While the cleaners do a good job, to clean a single room involves opening and slamming the door at least 10 times. Don’t expect to sleep in or have an afternoon nap at this dump. Also, I was told my cleaning that my old room was re-letted during my trip!!!!! Lastly, expect random maintenance. I had food poisoning on the second day (no idea if it was from the hotel). I came back to the hotel, and behind my room was hammering, sanding and banging. There was NO prior warning of notice of maintenance, nothing! They claim it was mandatory fire maintenance which was BS when I spoke to someone working there. Honestly, this place was foul. Foul. Foul. Foul. Showers are old and disgusting. The only saving grace was the staff at the restaurant. They were sweet - but I hope they find new jobs. They will also try and bribe you. 25k Marriott points. I would need 10x that to get over my anger. Marriott need to pull into line this hotel.…
Terrible post stay customer service, had to attempt 3 times to get a copy of the bill as they didn't send on check out. Now still dealing with the fact they charged me for breakfast despite included in my rate, no response. Hotel average, gym set up however is terrible, over crowded equipment thats verging on dangerious if more than 1 person in there at the same time. Avoid like the plague, much better options locally.
As you can see from the photos the headboards were worn, the mattress was incredibly hard, pillows were old, the ceiling had been patched up, the bath did not drain the water. As a whole, the room was very worn out and in need of a refurbishment. I did not get a good night of sleep, with the awful mattress and pillows. The tv was blurry.. definitely not worth the stay.
This is a lovely hotel with great staff. Our room was not as expected but was quickly sorted by professional staff. We had executive room with lounge access. At present this is in the bar and a lovely selection of food was provided from 5.30-7.30 along with choice of wine/ beer/ soft drinks. Plentiful supplies and very pleasant staff. Breakfast was delicious as expected with Marriott. Location great for shops/ restaurants and we went to the theatre. Will definitely return. Thanks