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Amba Hotel Marble Arch

Traveler (631)
Room & Suite (375)
Videos (2)
Certificate of Excellence

About

#158 of 1,118 hotels in London
Location
Cleanliness
Service
Value
Certificate of Excellence
Located at the top of Oxford Street and just steps from Hyde Park and the West End, come and discover what a hotel stay should really be like at Amba Hotel Marble Arch. Perfect for shopping trips, city breaks and exploring this world-famous city, every aspect of the hotel has been designed by our guests, including unlimited, fast, free Wi-Fi in all areas of the hotel, complimentary mini-bars and Nespresso(R) machines in all rooms - all at no extra charge. Get more from your stay at the 4-star central London Amba Hotel Marble Arch
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Property amenities
Restaurant
Room service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Hotel links
Visit hotel website
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Location

Full view
100Great for walkers
Grade: 100 out of 100
250Restaurantswithin 0.3 miles
51Attractionswithin 0.3 miles
Neighborhood
Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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2,652Reviews
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100Room tips
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We had originally booked into the Radisson Blu Portman Square but this was closed for refurbishment and our booking changed to the Amba Hotel. We were a little dubious to start with never having heard of the Amba Brand but the hotel was great, the room was superb and the service fantastic. I had arranged some balloons etc., to decorate our room to celebrate my husband's 50th Birthday and they had added extra decorations which was a lovely touch. Just after check in a plate of sweet treats were also delivered to our room :) We only used the hotel as a base while in London for a few days and didn't eat in the hotel but for the location right on Oxford Street and the surrounding area I would thoroughly recommend a visit.
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Review collected in partnership with this hotel
+1
After an appalling trip to holiday inn Kensington in May I requested a change of hotel and the business team came back with this one. Never having heard of it again I was amazed when I got here... outside it is nothing remarkable but it is very conveniently located for the Marble Arch tube stop. Once you get inside it is a completely different place! Reception is a series of desks and was quick and efficient Gizelle had me checked in and in my way to the room very efficiently. I had contacted in advance to add an additional bed for my son who was joining me for his birthday in the Friday night, very reasonable upgrade fee for breakfast for him and my husband. I did not expect the room I got ... wow!! It was like a flat!!! Complete with microwave, sink and dishwasher alongside the fridge, a separate bedroom space, 2 huge smart TVs and a complimentary mini bar with Prosecco, Pinot Grigio, lager, water, coke and Diet Coke, flapjack, green and blacks chocolate and hand cut crisps, a quick call to housekeeping for milk and you can use the complimentary Nespresso machine too. The room was clean and modern with a nice decor, bed was huge and very comfortable. Breakfast was varied with plenty of choice of croissants and pastries, meats and cheese, fruit, juices, coffee, yogurt and cereals, fresh waffles and pancakes, bacon, fried or scrambled eggs, sausages, sautéed potatoes, beans, grilled tomatoes, mushrooms, selections of breads and jams... and never seen before at breakfast samosas, hummus, pitta bread, saskoula eggs, salads and olives, there was also a fresh omelette station but the queues got a little silly for this so I didn’t have time to try them. Very impressed and always refilled and hot and ready. The only bad point was the queues for the lifts as there were four and one was out of order, there were a lot of larger families staying so getting in a loft was a problem at times and the stairs were well hidden! I will be recommending this hotel to business team for future visits. Very impressed, a big thank you to Vicky Marshman for dealing with my additional requests before hand and for organising the lovely gift of cheesecakes and baklava for my sons birthday he was very happy :)
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Response from SteveCaneGM, General Manager at Amba Hotel Marble Arch
Responded 2 days ago
Dear Redpandap, Thank you very much for having taken some of your precious time to share this fabulous review on Tripadvisor following your recent stay with us. I am absolutely thrilled to see that you had such a wonderful experience, and rest assured your kind words have been shared and celebrated with the entire team. I hope to have the pleasure of welcoming you back in the not too distant future, and in the meantime, wish you well. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, Steve Cane General Manager Steve.cane@amba-hotel.com
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The room was a better experience than some I have had in Europe. The restaurant was great for breakfast but forget lunch or dinner. Poor service, poor food quality, and mixed up orders. Good area of London to be located in when visiting.
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Response from SteveCaneGM, General Manager at Amba Hotel Marble Arch
Responded 2 days ago
Dear Srgauger, Thank you for having taken the time to share your feedback following your recent stay with us. I am however very sorry that your stay was less than perfect, and for the shortfalls you encountered, I would like to apologise; rest assured that they have been escalated internally for follow up. I do hope that in spite of these concerns you would feel comfortable staying with us again, and remain entirely at your disposal via steve.cane@amba-hotel.com should you wish to discuss further or ever require any assistance at all with the making of future reservations. Kind Regards, Steve Cane General Manager Steve.cane@amba-hotel.com
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We are still here as I write this review. We booked, through Avanti Destinations, an "executive room" (one king with a roll out). Executive room includes comp snacks and beverages in the room (one can each regular and diet coke, a granola bar, and a bag of kettle chips) along with two small bottles of water. Also included is access to the Executive Lounge, comp drinks, Snacks, and a quiet place to sit and unwind. The first night in, it was nice. Several types of cake, some different types of pub snacks (nuts, banana chips, etc ). Second night in was a debacle - pub mix container was empty except for a full 1.25" layer of salt and about 30 nut pieces on the bottom. There was an uncleared table that had at least 8 pieces of cake sitting on it, and food ground into the carpet around the table. Getting anyone's attention was virtually impossible, I had to ask twice, over a 15 minute period, to get the ice bucket refilled for beverages. The breakfast in the Lounge is a high point. Lox. Sliced meats. Full Irish / American breakfast offering (scrambled eggs, bangers, roasted tomatoes, mushrooms, sauteed potatoes, and various cheeses and breads. Teas and espresso aplenty. The room does have a US power tap and a Euro tap, along with ample UK taps. There are also a couple of USB power points adjacent the bed and the desk. On check in, there were bath linen sets for the three adults on the reservation. After the first room servicing, on day two, despite the 3 sets collected, only 2 sets were left. Mrs. Curmudgeon called the housekeeping direct link on the room phone at about 8:00pm to get a 3rd set, and was told they were coming. At 6:00 the next morning, still no clean towels for the third person. I called the hotel operator who said that no one would have answered the housekeeping line the night before , and that he would make sure that towels were brought. At 700pm, still only two towels for three people. Full on epic level fail for a four star hotel. After second room servicing today, only two sets were left. Mrs.Curmudgeon had to talk to hotel manager to get the third towel. In fact they sent up four extra bath towels. AND four bath mats. And about 6 extra shampoo and conditioner bottles. Plus an extra shower cap. I think there was a messge there, but am not sure. "The Deli" and "The Grill" (on site restaurants) were lackluster. The grill was out of an iconic British desert (sticky toffee pudding) by 830pm, with only a few dining parties, 15 people max, having completed their meals. In fact, I overheard one server tell our server that about 10 minutes after we were seated, 655 pm. Meals were impeccable in presentation, but flavor profiles and cooking attention to detail were simply flat. The best item to cross the table was a chicken club, also the least expensive. The aged rib eye was cooked to a very nice medium rare, but lacked any seasoning. The baked sea bass was served skin on, but the skin was soggy and the fish lacked seasoning as well. The Deli advertises on their sign and in-room literature a "build your own" pizza, with a list of toppings. After 5 minutes of attempting to communicate with the order taker (who kept saying the ONLY pizzas they would make were the pre-planned ones) that the display board DID say build your own, the pizza was created using yellow peppers instead of the sweet corn, and came out soggy, not the crispy stone baked delight they tempt you in with. A remake was completed and delivered to the room, but we had to go down to the bar with the trash to get satisfaction, because "The Deli" wasnt answering their phone. The location is nice, about a five minute walk from the Marble Arch and adjacent Hyde Park. There are shopping outlets nearby for incidentals. The staff seem MUCH less motivated to please, bordering on sullen, with several notable exceptions. Kaan, the bartender was personable and outgoing. Andreaa at reception was very helpful, and made us feel welcome. There was an issue with the way our rooms were booked and she patiently and graciously worked thru the issues with great efficiency. The bell staff were amazing as well, exuding the charming and welcoming demeanor that I tend to characterize with the Brits. For an "exclusive" hotel in an English speaking country, mutual communication is a challenge with much of the staff. Several incidents drove this awareness home. Granted, a significant percentage of their clientele are international travellers, so maintaining a linguistically diverse staff is good business. The Amba may wish to advertise themselves as "international travelers preferred", it would be safer advertising. Uber transport to St. Pancras is about £14, to Euston about £11 (peak hours) and cab to Euston about £9.20. Watch the black taxis, we had one leave the meter running while they park, fumbling through the process of setting up a credit card payment. Overall, this hotel is overpriced for the level of service rendered. Sullen staff, mediocre food, premier perks in name only. The high points generated by some of the individuals that we dealt with kept this from being a one star review. We would not recommend the hotel.
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Response from SteveCaneGM, General Manager at Amba Hotel Marble Arch
Responded 3 days ago
Dear MrCurmudgeon, Thank you for having taken the time to share your feedback following your recent stay with us. I am however very sorry that on several fronts your stay was less than perfect, and for the series of shortfalls you encountered, I would like to apologise; rest assured that they have been escalated internally for follow up. I am,however, pleased that Kaan and Andreea met your expectations of service and I do hope that in spite of these concerns you would feel comfortable staying with us again, and remain entirely at your disposal via steve.cane@amba-hotel.com should you wish to discuss further or ever require any assistance at all with the making of future reservations. Kind Regards, Steve Cane General Manager Steve.cane@amba-hotel.com
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This was my first stay at the Amba Hotel on business. I was warmly greeted and quickly processed through checkin. My room was fantastic, comfortable and clean. Breakfast the next morning was very good with lots of choice. The checkout process with Eneida was equally efficient and smooth. I would certainly stay here again both on business and with family. Thank you.
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Response from SteveCaneGM, General Manager at Amba Hotel Marble Arch
Responded 5 days ago
Dear Gingamoge On behalf of Eneida and of course the rest of the team here at Amba Hotel Marble Arch, thank you ever so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, Steve Cane General Manager Steve.cane@amba-hotel.com
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PRICE RANGE
$264 - $531 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
thistle hotel marble archthistle marble arch londonthistle marble arch hotel london
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
692
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