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The Royal Horseguards

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#91 of 1,089 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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The Royal Horseguards
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4,401 Reviews from our TripAdvisor Community

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Showing 4,043: English reviews
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Shelton, Connecticut
Reviewed 2 days ago NEW

Visited this hotel several years ago and it still stands out as a highlight of my trip to London. Well located, excellent service, and definitely gives off a "London" vibe. Would return without a doubt!

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Helpful?
Thank amt1206
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Thank you for your review regarding your recent stay with us. I am so pleased to hear that you enjoyed every bit of your stay - from our tastefully, stylish decorated bedrooms to our warm and inviting team. Our guest satisfaction is of our highest importance and we are continually improving to ensure our 5 star service exceeds expectations on...

Ringwood, United Kingdom
Reviewed 2 days ago NEW

From the moment that the doorman greeted us to the moment that he said "bye-bye" at the end of our two-night stay, the whole experience was superb. The check-in staff were informative and friendly as well as being highly professional, and I passed several members of the cleaning team who, on every occasion greeted me with "Good morning" etc and...

Review collected in partnership with this hotel
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Helpful?
Thank David P
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Thank you for your gracious review regarding your recent stay with us! I am pleased to hear that you were treated to our 5* service. The team have a genuine passion for delivering excellent customer service in a warm, friendly and welcoming manner and I am extremely happy to hear that you were well looked after by all. I am...

Lowestoft, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed here based on previous visit being good. We got a good deal with breakfast. Room was as expected, without view. Bed comfortable, bathroom good with bath and shower. Issue with television not working was promptly resolved. The room was quite hot on our arrival so we set the air on thermostat to 18 degrees before we left for the...

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Helpful?
Thank Chris H
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Hello. Thanks for the positive review and confirming that you will return! I am so pleased that moving you to another bedroom did not spoil your stay with us and that you were treated to one of our river facing rooms with their breathtaking views of the River Thames and striking London Eye. Our breakfast Chef will be extremely happy...

Jersey, United Kingdom
Reviewed 3 days ago NEW

Always enjoy the RH as a treat when in London. Great hotel, with incredibly helpful staff. Location on the river and near Whitehall / Trafalgar Square is perfect. The rooms vary in size and price and if you can get a bigger room it is worth it – in my view. There is a choice of bars and eateries, all...

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Helpful?
Thank James B
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Hello and thank you for your 5* TripAdvisor review! I am so pleased that you another wonderful stay with us. Our team have a genuine warm and welcoming manner, ensuring that all our guests needs are met and well catered for. Our outdoor Terrace, overlooking Whitehall Gardens is the perfect outside area. With fantastic views of the Southbank and majestic...

Jacksonville, Florida
Reviewed 5 days ago NEW

Very close to London's must see places- London eye, westminster abbey, parliament, trafalgar, covent park, china town. On top of that, very close to embankment underground. Very Convenient location. Great place. Great staff

Review collected in partnership with this hotel
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Helpful?
Thank biroski77
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Thank you for your 5* TripAdvisor review! I am so pleased that we met with your expectations in every aspect of your stay including our superb service and faultless facilities. Our picturesque castle like hotel is ideally located on Victoria Embankment which not only overlooks The London Eye, but also Big Ben and the iconic Houses of Parliament and Westminster....

Coventry, United Kingdom
Reviewed 6 days ago NEW

Well my wife and friends booked this hotel as a surprise for just my 50th Birthday because of me being ex Army , a 5 star and location. Well sorry I've stayed in better 3 star hotels by far!! I know my 50th was well planned and a lot of time and planning had gone into my birthday surprise. The...

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Helpful?
3Thank Marklfc
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Hello and thank you for your feedback. From the onset please do accept my sincere, heartfelt apologies for the inconsistencies and shortfalls in service that you experienced during your celebrator stay. I am so sorry that you did not like the bedroom allocated to you on this occasion. Being a graded building we are unable to make any structural changes...

Dallas, Texas
Reviewed 6 days ago NEW

We had a wonderful stay from start to finish. The door man, front desk and the concierge were so helpful and knowledgeable. We got in very early, and they did everything to accommodate us until we could get into our room, and when we got back from some sightseeing, our room was not only completely ready for us, but our...

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Helpful?
Thank SoozieW
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Hello and thank you so much for your delightful review! I am so pleased to hear that you enjoyed every bit of your stay - from our delicious cuisine to our beautifully decorated and spacious bedrooms. Our guest satisfaction is of our highest importance and we are continually improving to ensure our 5 star service exceeds expectations on each occasion....

Reviewed 6 days ago NEWvia mobile

From the start I'd like to say the staff were amazing. My rating has nothing to do with the service which was truly 5 star. However I found the food bland and a 'frozen' type taste. The atmosphere in the place is a bit stayed. All in all solid but not impressive. Sorry.

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Helpful?
1Thank Grant M
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Thank you for taking the time to review your recent stay with us. It is always disappointing receiving negative feedback so from the onset please accept my most sincere apologies for your disappointing dining experience. I would like to assure you that I take all guest feedback into serious consideration and I will be reviewing your comments with my Head...

Waddington, New York
Reviewed 6 days ago NEW

My husband and I have been there twice- both times in November- The location is perfect for all activities-- theater, museums, hop on hop off bus- etc. The hotel, itself, is beautiful and they make you feel welcome with individualized attention,

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Helpful?
Thank SenseiSandra1956
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Thank you very much indeed for your gracious review of The Royal Horseguards Hotel. I am absolutely delighted to read that it was your second stay with us and that you experienced faultless service on this occasion too. Consistency in our standards and levels of service across the hotel is extremely important to our success. It creates a memorable guest...

Reviewed 6 days ago NEWvia mobile

Under 5 mins walk from Embankment tube station, this grand looking hotel overlooks lovely gardens & the river. The staff in general especially Agnes on front desk were really good and friendly. We upgraded to an executive room with fantastic view of London Eye (519). Within 10 mins walk & we were at Trafalgar Sq & parliament & Big Ben....

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Helpful?
1Thank Amberleyadrian
horseguardsLDN, General Manager at The Royal Horseguards, responded to this review

Thank for your recent review regarding your stay at The Royal Horseguards Hotel. Our Victorian chateau styled hotel is located within walking distance of London’s attractions such as Trafalgar Square, Soho, Leicester Square, Covent Garden, and the numerous bars and restaurants of the West End. The hotel team were thrilled to read your feedback and glad to hear they contributed...

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Executive Child Friendly Twin with Interconnecting King Room (63)
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Executive Double Room with River View (64)
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Executive Double Room with Street View (61)
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Executive KIng Room with Romantic Turndown (73)
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Staying in Westminster

Neighborhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
One Twenty One Two Restaurant
One Twenty One Two Restaurant
Cuisines: Contemporary, European, British
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 

Additional Information about The Royal Horseguards

Address: 2 Whitehall Court, London SW1A 2EJ, England
Location: United Kingdom > England > London > Westminster
Price Range: $266 - $479 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Reservation Options:
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London
The Royal Horseguards London, England
Hotel Style:
#39 Romantic Hotel in London
#43 Family Hotel in London
#60 Business Hotel in London
#83 Luxury Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Horseguards staff and other travelers.
78 questions
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Questions? Get answers from The Royal Horseguards staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try and get a bigger room than standard or opt for a small room with river view”
 of 5 bubbles 428JamesB428, 3 days ago | Read review
“Do not take Room 711.”
 of 5 bubbles Marklfc, 6 days ago | Read review
“River view rooms are beautiful- we saw the London Eye.”
 of 5 bubbles SenseiSandra1956, 6 days ago | Read review
“Decide if u want a City view or a river view (Thames). Be sure to include breakfast.”
 of 5 bubbles johnwg790, 1 week ago | Read review
“Loved the room, but couldn't find a hair dryer. Apart from this small detail, its was just fabulous”
 of 5 bubbles 327elkev, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question