Really loved my stay at The Royal Horseguards Hotel, perfect location for sightseeing right next to the embankment (Charing cross) underground station! I made Katy Ikeda aware it was my partners birthday and she made an extra special effort to make our stay perfect. Providing balloons in the room & ensuring the room was ready before check in (due to us travelling a long way and arriving early). Can’t recommended the hotel enough!
We have just been for a 2 night stay . We have been staying here for 25 years and always had a great time and lovely rooms . We stayed as a family 2 rooms . The room couldn't have been further away from each other . The room itself for us anyway was lovely (can't say the same for my parents room ). We had a mini fridge in room which was switched off so unable to put any drinks in . We only had 1 bath robe for 2 people . We had no slippers like my parents . We didn't get all the little items in the bathroom like my parents did . Twice for different things I tried to call reception and house keeping both just came back with no disturb on . When I tried 1 time it was because my husband had a bad stomach and we run out if toilet paper . Tried and tried to ring down this was late around 11 pm so not busy at all . I had to get dressed to go down and ask for more . It didn't matter when I tried the numbers you got the same thing and so did my parents . Breakfast was nice as usual but has to ask for ham and orange juice . It's sadly made us think twice about coming back which is such a shame . I realise in these awful times it's been hard for you guys but really things should still be perfect if your advertising as a 5* still felt more like a 3* …
We usually stay near Russel Square but decided to try somewhere different and so glad we have ! The Royal Horseguards Hotel is in the heart of Westminster and within walking distance from Buckingham Palace, Big Ben and the London Eye. The staff were wonderful, especially Arnaud on reception, nothing was too much trouble and he genuinely cared about the guests, he is a real credit to the hotel. I mentioned that I couldn’t work the air conditioning and it was sorted within minutes! There was a coffee maker in the room which was nice after a day’s sightseeing . The lobby was lovely with artwork on the walls and the hotel had a very luxurious feel to it - fluffy towels and bathrobes and really comfortable beds. We will definitely stay there again!
Much enjoyed a 3 night midweek stay in this excellent hotel. Perfect location for the sights of Central London. Comfortable, quiet room, well kept and very clean. Friendly welcoming staff from Marta on Reception to the efficient breakfast team on all 3 days. This hotel may not be comparable to the Savoy or the Corinthia but reasonably priced accordingly. We will return.
Great location, friendly and helpful staff. However this is not a 5 star hotel. I may have been once, but not at the moment. Particularly when you compare it to the Corinthian and the Savoy next door. The rooms, quality of the amenities, breakfast and general hotel upkeep and decor is tired and more of a 3/4 star hotel. In fact we originally booked a Deluxe King Room and it ended up being a tired, dark room with stained lampshades, carpets and paint peeling away in the windows with an awful view, so we paid to be upgraded. Our upgraded room was better but still disappointing at the standard. Such a shame given its famous reputation and location, could be so much more.