Booked for location to finish for the marathon which worked out really well but also part of abba voyage package. Disappointed with small room & tiny shower room you could hardly squeeze past the shower door to get into the shower. First day no shower gel or conditioner so pleased we got them the second day as had used my spares.. The mini bar was included but we are not drinkers & only one bar of chocolate. A plus point was We loved the view & we're grateful after reading reviews of rooms on the other side with no natural daylight. The reception staff were ok but not great as did not tell us basics like when & where was breakfast, i rang up & asked if the breakfast was on earlier due to marathon told no but came down to find people had eaten earlier so it was. The first day there was s 15 minute wait to be seated. The staff serving did not appear happy to be there but the Buffet breakfast was ok. Location was the best selling point for us but considering the money paid we were not impressed to want to return fortunately for the hotel it was full of overseas guests so our custom was not required & will not be missed.…
We stayed here for the location and were amazed to end up just 1 block away from the Queen's Processional, which we were able to see in person. It was within walking distance of so many great things, and we could see the Thames and a bit of the London Eye from our window. It is a bit older but a fabulously grand feeling and a good value for what it is, in my opinion. We would be happy to stay there again. The room was especially nice - spacious, heated tile floors and towel bars, good water pressure, complimentary wine, coffee and snacks that were replenished. The staff were all incredibly friendly and helpful as well - especially the concierges / bellhops.
I booked the hotel as part of the ABBA package and added an extra night for me and my partner. The hotel is very nice physically and my room was perfectly acceptable (no view, frosted windows, but perfectly clean and a decent size). Initially, the receptionist thought that we were only booked for one night, which I understood likely just reflected the amended nature of the booking. So far so good. Going down for breakfast on Saturday morning was a fiasco, as there was a large queue of people ahead for tables, so we all had to hang around on seats or stand in the vicinity to wait to be called (the consensus was a wait of 30 minutes or so). There were tables available, but seemingly not enough staff to prepare them. The food was nice and the breakfast was good. When we got back from the concert, our keycards wouldn’t permit access to our room, so we had to go to reception to have them recalibrated (this happens, so no big deal). However, on entering our room, we found somebody’s laundry laid out on our bed (a nicely packaged ensemble, which initially looked like a thoughtful pre-checkout gift), which transpired to be some man’s laundered several underwear and a shirt! I wasn’t best pleased. This is supposed to be a 5 star hotel, and it lives up to this in many respects, but with glaring deficiencies. In my irritation, I said an expletive when speaking to the receptionist (which I shouldn’t have, I readily agree), but his attitude immediately was patronising, hectoring and not in anyway acknowledging the reason for my irritation (not being able to access my room and then finding some other man’s jocks on my bed)! I asked to be contacted by management prior to my departure, which did not happen. A nice man whom I dealt with on checkout did ask about my satisfaction with my stay and I mentioned the issues, which he was sympathetic about, but it was not for him to try to deal with, so I just left it. Would I stay there again? Probably not. It is a nice hotel. It is very conveniently located. However, I saw people being treated poorly and I don’t like finding some other man’s underwear on my bed (which didn’t seem to bother the receptionist I dealt with at all). Also, his response to my comment about the excessive wait for breakfast was simply that “there weren’t enough staff on duty.” An overall nice hotel, but a bad taste was left. It could very easily have been an excellent experience, apart from some glaring deficits. Judge this by yourself. I’d still be open to contact from the hotel, but I’d not be very hopeful of a meaningful response. Don Dr Cian Denihan…
We was so looking forward to our weekend away. When we arrived we was greated by some friendly staff on front of house. Also a gentleman came over and explained about our bags and was very helpful. The room was a little disappointing in a few ways but did have space. The only meals we had on the 2 mornings were breakfast but they was not great. Not offered drinks or toast and food was cold.
Old building with lots of history, which generally speaking is great, but this also implies smaller rooms, windows that you can’t open and old smell (not that pleasant) in some places. Yet, the location is AMAZING, two mins from the Big Ben and the London Eye. Quite close to the tube as well.
Poorly kept and over priced in every way, shower had mildew and most facilities didn’t work. Nearly no amenities, including a lack of parking or parking assistance. The suggested lot was a half mile away and full of human urine… the staff were less than friendly and some rooms are now under and event/dance hall. No sleep what so ever!! Would never stay again.
The WiFi could be better otherwise our stay was very good. The locaton is very good and the personell was very good friendly and always very helpful in every moment when asking for help. I really can recomend this hotel..
The web site said no carpark facilities but Valet parking available at a cost. this is the reason I booked. When I phoned I was told there are no valet or parking on site, I did try to cancel but was told it was to late.
We only stayed for one night. The hotel staff were friendly & welcoming. Took a trip into London to watch a show. Hotel was close to a lot of attractions. The room was grand & we had great views in f the Thames & the London Eye.
When we arrived the doorman took our luggage. Perfect . Check in was easy . The hotel is clean and has a nice fireplace in the entrance. The furniture is old style. Bulky but comfortable. The bar in the evening provides some small snacks . The bathroom floor is heated as well as the towel heater is working. One has to get used to the train noise as there is no double glazing. Very well located. The breakfast for £17 is not really worth it as lots of other places around for better food. The eggs looked like rubber and the bacon could be used to stuff the sole of the shoe. The chairs could use a little refurbishment as they are worn.