Really liked the location of the hotel and was visually stunning. Had a garden view king room which was nice and spacious and looking out on greenery while in London is a first for me. What I could make out the garden rooms are just lower down than the river view rooms as we were on the second floor and could see both the river and garden so bonus in our eyes. The tech in room didn’t have phone charging ports or the bathroom tv didn’t work but was told that at checkin and personally didn’t care at all as why waste time watching tv in a bathroom in such lovely surroundings anyway ! Location of hotel is awesome as found everything we wanted to do was in walking distance anyway and so much to see along the way. Had afternoon tea with bubbles and was very nice and service very good. Breakfast was also nice but we both didn’t eat the sausages as found it extremely greasy but I think this was just a glitch in the matrix as everything else was very nice. Staff in hotel very friendly and seemed keen to please. On checkout they offered to store our bags so we could still enjoy the day before walking back to Waterloo station (10 minute walk) which was brill and enabled us to go shopping and look at the sites without dragging bags around. They also left a little note and some chocolate in the room for her bday which was a very nice gesture. Most importantly did the wife like the room, and stuff in there, hairdryer etc - yes loved it. Did she enjoy the afternoon tea - yes loved it Did we enjoy breakfast - yes Did she like the location and hotel - yes loved it Did I get nagged at by wife for anything - Nope Winner then Going to book again but bring the kids also with us to see the local sites we know they would love to see so see you all soon lol…
We booked a two night stay for our anniversary and were delighted with our upgraded room and thoughtful card and chocs. Brilliant location. We dined on our second night and really enjoyed the meal. Breakfast both days was a bit lacking. First day the food was not overly hot and the second day my husbands order was misunderstood and when it was returned correctly his poached eggs had not been freshly cooked and were therefore hard - not what you would expect from a 5 star hotel. One of the best things about this hotel is the staff - in particular the restaurant and bar staff - so friendly and welcoming they are a real credit to this hotel. Terrace is lovely for a drink.
First time we stayed in the centre of London (usually have stopped a few tube stops outside the centre) and it has been so much easier to be able to get around with out using the tube. The hotel is very central for Covent Garden on an evening and we also walked up to the Tower of London along the river bank. Hotel was good, staff polite, didn’t stay in much as we wanted to be out and about, had a drink in the bar and staff were friendly. Overall we were happy with our little break away.
Excellent location hotel dated our television in our room kept turning itself on and off apparently it’s to do with the Wi-Fi in the hotel They came out to fix it but it was never fixed the TV in the bathroom didn’t work which wasn’t a problem because we wouldn’t of use that We wanted to go to the Terrace where there was a lot of people still at 10 pm to be told we had to go to another bar which we done and the people who served us their English was very bad and didn’t understand any drinks we asked for we asked for a Kir Royale with with Chambourd and Prosecco and we got a tall glass not a champagne glass with Prosecco with ice which we did not ask for Overall very average not The special stay we expected
Came down here with my wife to stay for one night initially but then ended up with 3 nights. So it’s clear to say we really enjoyed our time here, breakfast was perfect to our liking. We will be back again! Great staff who were extremely helpful.