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Executive Rooms London Kensington

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Executive Rooms London Kensington
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110 Reviews from our TripAdvisor Community

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Showing 85: English reviews
Valletta, Malta
1 review
4 of 5 stars Reviewed May 7, 2016

Small but cosy rooms. Appreciated the functional furniture, equipment and bath tab! Staff very friendly and helpful. Due to the small room size and average bed comfort however I would recommend it for short stays only. Free wifi is available in reception area (not in-room).

Helpful?
Thank nikimalta33
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 29, 2016

On entering the room we noticed a blue cockroach trap under the radiator, on inspection it had 1 dead in it and later on in the evening one was crawling around the bedroom floor (picture uploaded). I mentioned this to reception and they offered to move us to two separate rooms which was not wanted, however they said they will... More 

Helpful?
1 Thank Emilyryan1991
Kingston-upon-Hull, United Kingdom
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed February 9, 2016

Arrived after finding out that they had taken £78 out of my account for a room holding,that was supposed to be free cancellation , on arriving I had to pay full room price they would not take off the £78 I paid this naveen the manager kept promising me the money would be back in my account kept getting messed... More 

Helpful?
1 Thank Julia M
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for your comments. We value your feedback and it has been taken on to the higher authority. We will look into the points raised in the review and will give them a serious consideration. In regards to the pre-Auth we have given all the details and informed even the bank to release back the amount. we... More 

1 review
5 of 5 stars Reviewed January 30, 2016 via mobile

Executive rooms is situated right next to Earl's Court station and not far from Kensington or Oxford street. really had a lovely stay here, staff were very helpful when I wanted to change rooms and explained that some rooms are more noisy because of the trains, which was very kind. But it's not so bad unless the windows are wide... More 

Helpful?
Thank Samirah S
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Ms Samirah S, Thank you very much for sparing your valuable time to share your encouraging feedback through TripAdvisor. The team and I are very happy to receive your very good feedback and to note that your experience at our property was great. We truly share your good experience and excellent comments. Your detailed feedback regarding the overall service... More 

Nice, Provence-Alpes-Cote d'Azur, France
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 13, 2016

Very disappointed. The hotel was probably better than the Annex that we were lodged in. The room was small but very clean. Bathroom was good. No internet which we needed. They advertised internet but it was only in the reception area in the main part of the hotel. The annex was 5 minutes walk. The staff were unhelpful.

Helpful?
1 Thank Jean H
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed January 1, 2016

I stayed here for three nights at the end of October 2015. We arrived via bus from stanstead airport to Victoria cross station and took the tube to Earl's Court. Anyone coming in from Stanstead just get the train into Liverpool Street and switch lines from there it's a lot less hassle! And you don't even safe that much taking... More 

Helpful?
Thank Kelly_tracee
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Kelly Tracee, Thank you for your comments. We value your feedback and it has been taken on to the higher authority. Due to the unique Victorian style some rooms are larger an smaller as per the dimension and structure of the building. we are happy to hear about the cleanliness and service is very good. We will look into... More 

Southampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 17, 2015

Room was very small, en suite toilet door opened on to the bed and not able to fully open. Very modern reception, rooms were a bit of a time warp and not what you would call executive! To coin the expression - 'Couldn't swing a cat' would be very fitting Easy to find - straight in front of Earls court... More 

Helpful?
1 Thank Lauren W
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Lauren W, Thank you for your comments. We value your feedback and it has been taken on to the higher authority. We will look into the points raised in the review and will give them a serious consideration. Please do not hesitate to contact us on fom.townhouse@theshaftesbury.com Regards, Naveen Duty Manager More 

manchester
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 6, 2015 via mobile

This hotel is one stage place. Let's start at the top .ok firstly u got to the check-in desk . Then you find out that yore room in in separate bulding around the corner. Secondly beckfast is in the hotel across the road. Heating and air conditioning system don't work. It can be too hot or to cold. But what... More 

Helpful?
1 Thank Hooley24
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for your comments. We value your feedback and it has been taken on to the higher authority. We will look into the points raised in the review and will give them a serious consideration. We have informed our maintenance and housekeeping departments in regards to the issues mentioned by you which are very valuable. We are... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 22, 2015 via mobile

We stayed for at this hotel over the weekend whilst visiting winter wonderland at Hyde park.great location to all amenities and ideal hotel.did exactly what we needed it to.location was brilliant to the bars and restaurants.we had a very comfortable stay in the room and it was very clean and tidy.definitely stay here again as we loved the area and... More 

Helpful?
Thank Huw R
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Mr. Huw R, Thank you very much for sparing your valuable time to share your encouraging feedback through TripAdvisor. The team and I are very happy to receive your very good feedback and to note that your experience at our property was great. We truly share your good experience and excellent comments. Your detailed feedback regarding the overall service... More 

Calgary, Canada
1 review
1 of 5 stars Reviewed November 9, 2015

On previous trips to London I had stayed in the Earl’s Court area and was drawn to this site from the description on their web page. Everything sounded great so I booked. Here are a few comments from my recent stay 1. Half the rooms (south facing) overlook the Earl’s Court train station tracks. On my first night in Room... More 

Helpful?
Thank Paul F
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for your comments. We value your feedback and it has been taken on to the higher authority. We will look into the points raised in the review and will give them a serious consideration. Please do not hesitate to contact us on fom.townhouse@theshaftesbury.com Regards, Naveen Duty Manager More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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Amenities

Highlights
  • Free Internet
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Moonlight is a comfortable and newly refurbished hotel with 23 rooms. It is located within walking distance to Earl's Court underground station, surrounded by several museums in South Kensington, and 10 minutes away from Olympia Exhibition Centre, Harrods or Hyde park. You'll find great restaurants, pubs and shopping areas just around the corner. Enjoy a true second home with our free high speed Wi-Fi, flat screen Smart TV's and soundproof windows. It's all brought together by a dedicated team willing to ensure a comfortable stay by anticipating your needs, whether you're stopping over on business or leisure. ... more   less 

Additional Information about Executive Rooms London Kensington

Address: 9 Knaresborough Place | Earl's Court, London SW5 0TP, England (Formerly Shaftsbury Executive Rooms London Kensington)
Location: United Kingdom > England > London > South Kensington , Earls Court
Price Range: $261 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Executive Rooms London Kensington 4*
Number of rooms: 23
Reservation Options:
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Also Known As:
Executive Rooms London Kensington England
Hotel Style:
#376 Luxury Hotel in London
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