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BEST WESTERN Mornington Hotel

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BEST WESTERN Mornington Hotel
BEST WESTERN Mornington Hotel
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633 Reviews from our TripAdvisor Community

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Showing 462: English reviews
Waterloo, Belgium
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

A small nice hotel on a quiet street. I particularly appreciated being given a room already at 10h00, I needed to fresh up for a conference speech two hours later. Excellent breakfast. Only complaint is for room 110 where there is a door to the next room, badly isolated, conversation could be heard as if persons were in my room.

Helpful?
Thank LeTn0
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

My sister and I booked rooms at the same time. We each requested the same thing. Double occupancy. She got a room with a sofa and bathtub. They also gave them a robe and slippers. We got none of that. By the third night we asked for soap because we used up what we had. It was ignored. We also... More 

Helpful?
Thank Lynne B
Perth, Australia
1 review
3 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel and found it very convenient, with a clean but small twin room. The breakfast was good and dining room staff were very friendly. It was our first time in London and the help from the reception staff was nil, no smile or warm greeting, and not interested in helping us with any tourist information. The... More 

Helpful?
Thank r0syann
Byron_Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Greetings r0syann, Thank you very much for taking the time to post a review of your stay with us. I appreciate all the feedback that I receive as it helps me focus on what I need to improve for future guests. I am sorry that you did not find the staff warm or welcoming on the reception desk. I am... More 

2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

It should be called dead hotel.. No SMILE at all from all the employees, No even thank you, good bye, good morning.. I stayed there for 5 nights it was very bad experience. After 3 days of my stay The front desk manager Jurate R told me to (the water in toilet is over load the bathrooms floor, so try... More 

Helpful?
Thank Jissyi
Byron_Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Greetings Jissy Thank you for contacting me regarding your recent stay with us. I am sorry about the incident regarding the shower. As a result of the way you have showered we had to close the room below you for several days. After the first night we placed a letter in your room asking you to shower in the actual... More 

Toronto, Canada
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Upon arrival at Paddington station, from Heathrow, we chose to walk to the hotel, about a 10 minute walk. Though not in the middle of the hustle and bustle of downtown London, it was quiet and relaxing. No traffic noises. Nice neighbourhood. Only a short walk to the closest Underground station, so really easy to get any where. A short... More 

Helpful?
Thank summitsurvivor
Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear summitsurvivor, We thank you for your encouraging feedback following your recent stay with us at the Best Western Mornington hotel Hyde Park. I am delighted you had such a pleasant stay and found the hotels facilities to your liking. It would certainly be our great pleasure to welcome back in the near future for another enjoyable stay. Yours sincerely,... More 

Brighton, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Room and bathroom are too small, none of rooms except suites have fridges. Too stuffy and not properly air-conditioned. Misleading advert in the lift : Book directly and get free breakfast and 10% off. Breakfast is not free and costs 15 pounds . I booked directly via Best Western but they did not offer me breakfast saying it is only... More 

Helpful?
1 Thank Denis G
Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear Denis G, Thank you for taking the time to share your comments via TripAdvisor. Firstly, I am delighted that the service as well as location were to your satisfaction. I do recognise that there were areas of your stay that fell below your expectations. In regards to the advert in the lift, all Best Western hotels are independently owned... More 

leicester
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

you walk through the door into a great little reception area , polite and helpful staff , we were asked for a credit card and made to put our pin in even though we had pre payed , wasn't too sure about this but got a receipt upon leaving , our room was very nice , a little tight around... More 

Helpful?
Thank LeicesterMalcolm
Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear LeicesterMalcolm, Thank you for taking the time to give us feedback from your recent stay with us. We review the feedback we get on a daily basis so we can make the changes that will improve the experience for future guests. I am delighted you had such a pleasant experience and that your expectations seem to have been exceeded.... More 

Level Contributor
18 reviews
1 of 5 stars Reviewed 3 weeks ago

I have an interview tomorrow in London, hence my stay. I chose this hotel due to the free Wifi to do my interview research. The wifi keeps breaking and blocking me out and i dont know why (they said its because i am using something illegal, but i have no idea what? All i am researching is effective marketing campaigns).... More 

Helpful?
Thank Pippaosullivan
Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear Pippaosullivan, Thank you for your review it is essential that when our guests stay is not perfect that we know about it so we can improve upon our service. I am sorry that you did not enjoy your stay with us. I have spoken to the Front office team about the situation when you checked in. Unfortunately, as your... More 

Wolverhampton, England, United Kingdom
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 24, 2016

I chose to stay here again after flying into Heathrow. As with my last stay, the hotel looked just like the website and the room was comfortable. I chose a single room this time, and I was surprised at how big it was - I'd been expecting a bit of a prison cell since it is in a listed building,... More 

Helpful?
1 Thank amliag
Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear amliag, We thank you for your feedback following your recent stay with us at The Best Western Mornington Hotel Hyde Park London. It gives us a great pleasure to read that you enjoyed our breakfast and the comfort of our rooms. It would certainly be our great pleasure to welcome back in the near future for another enjoyable stay.... More 

Bristol, United Kingdom
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed August 22, 2016 via mobile

This hotel is well placed just a 2 minute walk from Lancaster Gate underground station. Helpful and welcoming staff - I was able to check in early as the room was ready. Receptionist phoned about 15 mins after we got to our rooms to check all was ok. Very clean room with everything you needed - plenty of plug sockets,... More 

Helpful?
3 Thank spanishmiss
Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear spanishmiss, We thank you for choosing to stay with us at the Best Western Mornington Hotel Hyde Park for your recent visit to London and we are glad to hear that you had fantastic stay with us. We are most grateful for acknowledging our attentive service and excellent breakfast. It would certainly be our great pleasure to have you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located opposite Hyde Park and moments away from Paddington, The Best Western Mornington Hotel is an oasis of peace yet only minutes from London’s West End and Oxford Street.Completely refurbished to combine its Victorian Splendour with a modern contemporary finish, the BEST WESTERN Mornington Hotel the perfect hotel for your visit to London. With 70 fully air-conditioned bedrooms, Complimentary High Speed WIFI throughout the Hotel, a professional meeting room, and stylish bar our London Hotel is perfect for any occasion. ... more   less 

Additional Information about BEST WESTERN Mornington Hotel

Address: 12 Lancaster Gate | Westminster, London W2 3LG, England
Location: United Kingdom > England > London
Price Range: $152 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Mornington Hotel 4*
Number of rooms: 70
Reservation Options:
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Also Known As:
Best Western London
London Best Western
BEST WESTERN Mornington Hotel London, England
Hotel Style:
#256 Luxury Hotel in London
#313 Family Hotel in London
#327 Business Hotel in London
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