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Commodore Hotel

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Commodore Hotel
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912 Reviews from our TripAdvisor Community

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Showing 632: English reviews
Sheffield, United Kingdom
Reviewed yesterday NEWvia mobile

Threadbare carpet, scum around the base of sink tap, the restaurant only does breakfast and there is no bar. Very noisy staff when clearing rooms in the morning - when on holiday we'd like to relax, not be disturbed early by staff talking / giggling.

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Helpful?
Thank trialsanderrors
Redditch, United Kingdom
Reviewed 1 week ago NEW

After travelling by train from the Midlands, we were due at a family event on Saturday 14th January at 1.30 pm. Booked this 4 star hotel for one night and arrived at 1.00 pm to be told that they had problems with water due to rain (?) and renovations were also in progress. A taxi (which appeared unlicenced as there...

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Helpful?
1Thank janersmyth
Shahn A, General Manager at Commodore Hotel, responded to this review

Dear janersmyth, Thank you for taking the time to give your feedback regarding your recent experience at the Commodore Hotel London.Based on what you have mentioned, though an apology will not alter the outcome of what you have experienced, I would like to extend it with all sincerity. This is certainly not acceptable and I will address this with the...

Ascot, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed here courtesy of a colleague who booked it😩 Wasn't sure of the first room on offer but then they moved me so ended up on Main issues were no bar!!! And don't bother with the breakfast!! Parking was ten minutes away but no real problem

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Helpful?
Thank 791simonaq
Shahn A, General Manager at Commodore Hotel, responded to this review

Dear 791simonaq, Thank you for choosing the Commodore Hotel London and hope you had a pleasant stay with us. Kind Regards, Shahn Aliyar

Reviewed 2 weeks ago

I have not word to explain how was my experience. I did the check in and the receptionist didn't look at my, he was putting something in the computer and answering like a robot. I didn't feel confortable with this kind of behaviour.

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Helpful?
2Thank MANUEL D
Shahn A, General Manager at Commodore Hotel, responded to this review

Dear MANUEL D, Thank you for taking the time to give your feedback regarding your recent experience at the Commodore Hotel London. I would like to sincerely apologise for the inconvenience caused. This is certainly not acceptable and I will address this with the concerned departments immediately. Once again I do apologise for any inconvenience caused and I hope this...

Dorset
Reviewed 2 weeks ago

Awful hotel and awful customer service received!!! Room was old and dirty. The bed sheets had a huge stain on them. The bathroom and carpet in the room was also really dirty! The air con didn't seem to be working either and it was absolutely boiling!!! We had to sleep with the window open even though it was mid-December!! However...

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4Thank Nat2320
Shahn A, General Manager at Commodore Hotel, responded to this review

Dear Nat2320, Happy New Year to you! Thank you for taking the time to give us your feedback regarding your recent experience at the Commodore Hotel London. We are sorry for the inconvenience caused due to a minibar issue. I will get the relevant department/s to resolve this in your favour immediately. We are sorry this happened and that you...

Reviewed 3 weeks ago via mobile

I have never stayed in such a dirty hotel. The front lobby was fairly clean, but the floor our room was on was absolutely disgusting. The walls were banged up and looked like they had never been washed. The carpet was so dirty & was not vacuumed before our stay in the room & was definitely not vacuumed during. The...

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2Thank Marley K
Shahn A, General Manager at Commodore Hotel, responded to this review

Dear Marley K, Thank you very much for taking the time to share your review with us. I am truly sorry to learn about your experience and any shortcoming you had throughout your stay. I am not sure if your discomfort & dissatisfaction was brought to our attention during your stay. We would have been delighted to move to another...

Reviewed 5 weeks ago via mobile

One of the worst 4* hotel ever! Terrible rooms.. dirty and without any confort! I slept in the basement! Noise from the water pipes all night long and from the tube as well! Dirty carpet! So dirty that I can't walk on it without shoes! Really bad experience which I'll never repeat again

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2Thank Giacomo R
Shahn A, General Manager at Commodore Hotel, responded to this review

Dear Giacomo R, Thank you for taking the time to share your review with us. We are so sorry that you were unhappy. Our Front Desk staff would have been more than happy to move you to another room had this been brought to their attention during your stay. Once again, we are sorry for the inconvenience caused and we...

Reviewed December 13, 2016

Stayed two nights early December. Hotel looks great from the outside and reception area and the staff were really nice but......Room was just ok. Paper thin walls and tired looking carpet and fittings. The hotel was busy and breakfast in the morning was total chaos! Very cramped and hectic. The staff however were brilliant. It's an average hotel but that...

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Helpful?
Thank Alan R
Shahn A, General Manager at Commodore Hotel, responded to this review

Dear Alan R, Thank you for choosing the Commodore Hotel London. We’ll work hard to fix the issue you experienced. Thank you for letting us know. We very much appreciate the feedback and we hope to see you again soon. Thank you Kind Regards, Shahn Aliyar

Warwickshire, United Kingdom
Reviewed December 4, 2016 via mobile

4 of us stayed in a one bed apartment. We had a large double bedroom, a double Sofa bed in the lounge, a small kitchen, dining room table for 6 and one bathroom (no bath but a large shower) 5 minute walk for Lancaster Gate tube and 1 minute to Hyde park. We were all really impressed! Trendy but basic...

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Helpful?
Thank sassygiffy
Shahn A, General Manager at Commodore Hotel, responded to this review

Dear sassygiffy, Thank you for choosing the Commodore Hotel & Apartments London and glad you had a pleasant stay with us. We work hard to make our guests happy and appreciate your feedback! Thank you Kind Regards Shahn Aliyar

Halesowen, United Kingdom
Reviewed November 19, 2016

Overall very impressed the staff were pleasant and helpfull just a few minor points such as glasses were not replaced in the room and the seal on the shower screen had gone resulting in a flood in the bathroom

Review collected in partnership with Galahotels.com
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Thank Johnnymorris-66
Shahn A, General Manager at Commodore Hotel, responded to this review

Dear Johnnymorris-66, Thank you for choosing the Commodore Hotel London and glad you had a pleasant stay with us. We’ll work hard to fix the issue you experienced. Thank you for letting us know and appreciate your feedback! Thank you Kind Regards Shahn Aliyar

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Meeting Rooms
Official Description (provided by the hotel)
Townhouse Hotel situated in quiet Victorian Square, just steps from Hyde Park and five minutes by bus to Oxford street and Marble Arch. Paddington station is a walk away. Commodore is renowned for it's tranquil setting, offering a homely and welcoming atmosphere in the bustling city. Originally, three Victorian Town houses, Commodore is unique in its combination of styles with traditional Victorian romantic elegance coupled with modern interior design. Its quirky charm and great location see customers returning again and again. There is also a small fitness studio. Room service is available 24 hours. ... more   less 

Additional Information about Commodore Hotel

Address: 50 Lancaster Gate | Hyde Park, London W2 3NA, England
Location: United Kingdom > England > London
Price Range: $80 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Commodore Hotel 4*
Number of rooms: 88
Reservation Options:
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Also Known As:
Commodore Hotel London, England
Hotel Style:
#383 Luxury Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Commodore Hotel staff and other travelers.
6 questions
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Questions? Get answers from Commodore Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Would not recommend this hotel at all and haven't rated it because we didn't get to stay there.”
 of 5 bubbles janersmyth, 1 week ago | Read review
“Ask for a room away from the lifts.”
 of 5 bubbles AlanR901, Dec 13, 2016 | Read review
“Look somewhere else!”
 of 5 bubbles 554antonyr, Nov 15, 2016 | Read review
“find a room with a safe”
 of 5 bubbles 6jensa, Oct 5, 2016 | Read review
“Check room before accepting what is given.”
 of 5 bubbles 2niner, Sep 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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