The Dilly

The Dilly

Traveler (1075)
Panorama at the Le Meridien Piccadilly
360
Panoramas (20)
Dilly Classic Twin
Room & Suite (304)

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Avg. $262 /night, 2/11 - 2/12
$505
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$362
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$219
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About

#179 of 1,161 hotels in London
Location
4.9
Rooms
4.3
Value
4.2
Cleanliness
4.5
Service
4.5
Sleep Quality
4.4
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
City View
Classic
Languages Spoken
English, French, Russian, Arabic and 6 more
Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Squash offsite
Walking tours
Children's television networks
Highchairs available
Wifi
Fitness / spa locker rooms
Personal trainer
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Facial treatments
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Air purifier
Bathrobes
Desk
Housekeeping
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites

Location

21 Piccadilly, London W1J 0BH England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
Heathrow Airport
Piccadilly Circus
3 minUnderground
4.5
4.5 of 5 bubbles1,194 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Dilly Hotel captivates guests with its enchanting atmosphere and prime location, perfect for exploring London's attractions. While the service earns accolades for being welcoming and professional, some visitors encounter slow responses. Opinions on the rooms vary, with praise for their spaciousness but remarks about some being outdated and unclean. The hotel's amenities, including the acclaimed gym and pool, are popular, yet the value for money is questioned. Additionally, noise levels can be disruptive for many guests.
Location
Convenient
Atmosphere
Enchanting
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Attentive
Amenities
Lavish

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Detailed Reviews
Alison E wrote a review Sep 2024
Beverley, United Kingdom
4.0 of 5 bubbles
The 4 out of 5 is for location.

Our room was small, a bit cramped and dark. The walls were painted dark blue which is probably much easier to live with in a bigger space. We were in a standard twin room and it was a bit shoddy, there were crumbs at the carpet edges in the room and the stair carpets are threadbare in some areas.

The location of The Dilly is excellent, probably one of the best locations in London I’ve stayed in. The staff are friendly, welcoming and helpful and in the main the public areas are okay but in need of a lick of paint. There are just things that could be kept on top of which would make this hotel feel more Premium. The Concierge booth needs painting. The coat hook on the back of the ladies toilet door is loose and the screws need to be tightened. They’re only little things but it just makes the hotel, which charges a premium rate, feel a bit shabby.
Would I stay again, yes I would because the location is so central, but the hotel itself was a bit disappointing as I’ve wanted to stay there for many years.
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Date of stay: September 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Sep 19, 2024
Dear Alison, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location to be excellent and our staff welcoming and helpful. However, I’m sorry to learn that certain aspects of your stay did not meet your expectations. We appreciate your comments about the room size, decor, and maintenance issues such as the concierge booth and coat hook. We take these observations seriously and will ensure they are addressed with our maintenance team to enhance the experience for our future guests. We are also in the process of planning a refurbishment, by the end of 2025, which will address many of the areas you’ve mentioned. We hope that during your next stay, you’ll enjoy a refreshed and more premium experience. Thank you once again for your valuable feedback, and we look forward to welcoming you back to The Dilly. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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Simone S wrote a review Aug 2024
5.0 of 5 bubbles
We stayed with the Dilly for my mum's 50th birthday and can honestly say it was a wonderful hotel experience. The hotel is in the heart of Piccadilly and a 10 minute walk to Covent Garden, SoHo, and Mayfair which made it really accessible for us for theatre shows and a number of outstanding restaurants.

A special thanks to Henry at guest relations who had decorated the room which included a lovely hand written message on the wardrobe mirrors, faux rose petals on the beds with a heart and a 50, and Happy Birthday banner as well. We had only been in the room 10 minutes before two people from guest services came with a bottle of Bottega and chocolate strawberries and a little gateau cake as an extra special surprise. Absolutely blown away with how the staff went above and beyond for the birthday element of our stay which was a lovely surprise.

We stayed in a twin room which was really nice and clean, comfy beds, and lovely White Company toiletries provided. And as with Leonardo hotels, you have a Nespresso machine in your room and complimentary water. The room was showing some small signs of wear and tear such as parts of the carpets that were threadbare from possibly moving the furniture, and chips and scuffs on parts of the skirting boards or the bottom of the doors. But the small was ample, room was always clean when we came back in the afternoon. We didn't have breakfast as we went elsewhere, but overheard others saying in their Terrace was really good.

The hotel has a nice large pool, gym, etc. But again, the hotel is showing some signs of wear and tear such as missing tiles, broken doors in the changing rooms, and the hall entrance to the pool being quite dated. They have a lovely piano bar downstairs where they have live piano music at the weekend which we really enjoyed. Personally, we felt the cocktails were over priced at an average of £17 as this was the same price as many well established 5* bars and clubs in London as opposed to a relatively smaller bar in the Dilly. Our only other negative comment was that no one helped us with our really heavy bags when checking in or out of the hotel, which proved difficult as the room levels are carpeted and we struggled to get our cases to the room and again when we left.

All in all, the hotel is really nice and a great location, and guest relations were absolutely fantastic and went above and beyond to make my mum's birthday special.
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Date of stay: August 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
Room Tip: Would recommend trying another bar/restaurant than Downstairs at The Dilly for drinks due to the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Aug 14, 2024
Dear Simone, Thank you so much for your detailed and lovely review! We are delighted to hear that you had a wonderful experience celebrating your mum’s 50th birthday at The Dilly. I will be sure to pass along your special thanks to Henry and the guest relations team for the thoughtful decorations and surprise elements that made your stay memorable. We are thrilled to hear that the personalized touches added to your celebration. We appreciate your feedback regarding the room and facilities. While we are glad that you found the twin room clean and comfortable, we apologize for any signs of wear and tear you noticed. Your comments about the gym, pool area, and assistance with luggage are valuable to us, and we will work on these areas to enhance our guests' experience. Thank you for highlighting the positives, including our central location, the amenities provided, and the overall efforts of our team to make your mum’s birthday special. We hope to welcome you back to The Dilly soon for another enjoyable stay. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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Ayse I wrote a review Jul 2024
Broxbourne, United Kingdom
5.0 of 5 bubbles
Stayed for one night at The Dilly for my birthday. I received a lovely message before our arrival asking if we were celebrating an occasion or travelling with children so they could prepare. Even though this seemed a standard message, it was still more than most hotels bother doing. We arrived early, our room wasn't ready so we left our bags and headed out, but not before being given a bag of snacks and a teddy for my son. When we made it to our room it had been decorated for my birthday which I really loved.

A little later there was knock at the door and I was given sparkling wine and chocolates, with a card from Selim Atias, the manager, who had gone to the effort of writing it in Turkish when he noticed the name on the booking. I absolutely loved the effort and the thought and think very highly of any hotel that goes that extra mile for their guests.

The room was quite tired and in desperate need of a revamp - noisy air conditioning as has been noted by many reviews, shabby rooms and very dated bathrooms. The wall are very thin so all noise can be heard, but overall it was clean.

Every member of staff we encountered was professional, courteous, and polite with plenty of smiles. Aside from one gentleman at breakfast who let a rather pampered guest breeze past the queue despite us waiting patiently to be seated, and he actually started to entertain her request, rather than say sorry there is a queue, wait your turn. I piped up and got a cold apology from him, while he let the guest throw comments at me. But that was only one out of many lovely people.

The breakfast was one of the best I've had with plenty on offer, including an omelette station where you can order freshly cooked eggs your way, served in the stunning Terrace.

I didn't get to visit the spa, but they have a large indoor pool and spa therapies.

The hotel is super conveniently located seconds from the tube station so access is spot on.

Yes the rooms need attention, yes not every room can possibly have an outstanding view (you're in built up Piccadilly Circus for heavens sake!!) BUT... the staff and service were outstanding, as was breakfast. You can repair a hotel, you can refurbish the rooms, but you are ultimately only as good as your staff. Because of this I would never hesitate to stay at The Dilly again (if finances allow!!).

Thank you for such a wonderful birthday break - my son and I had a fantastic time.
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Date of stay: July 2024
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Jul 22, 2024
Dear Ayse, Thank you so much for your fantastic review! We are absolutely thrilled to hear that you and your son had a wonderful birthday break at The Dilly. It was our pleasure to help make your celebration special, and I’m delighted to know that the personalized message and treats were appreciated. We strive to go the extra mile for our guests, and it’s wonderful to hear that these efforts made a positive impression on you. Your kind words about our staff and their professionalism, courtesy, and politeness mean a lot to us. We are also glad that you enjoyed our breakfast offerings and the convenient location of our hotel. It’s great to know that you found our breakfast one of the best with plenty of options and freshly cooked eggs in the stunning Terrace. We appreciate your understanding regarding the need for room updates and are pleased to inform you that we have refurbishment plans scheduled for the end of 2025. Your feedback about the air conditioning and room conditions is valuable, and we are committed to making these improvements. We are also happy that your son enjoyed the bag of snacks and the teddy, and that you loved the decorations in your room. It’s these little touches that we hope make your stay memorable. Thank you for highlighting the issue at breakfast and bringing it to our attention. We will address this to ensure a better experience for all our guests. We look forward to welcoming you back in the future and providing you with an even better experience. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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Erfahrener Reiser wrote a review Dec 2023
Switzerland
+1
1.0 of 5 bubbles
First the positive: the Dilly is ideally located for exploring London on foot or by public transport. The concierge staff are very friendly and helpful, the rooms are spacious and the beds are large. But that's about it.

We booked three rooms for a long weekend directly via the hotel website at full price. Apparently there are renovated rooms, but we didn't have one. The result: very worn rooms with mismatched, shabby and worn furniture. One room only had one bedside lamp, and despite asking several times, no more was brought. The only socket that can be used to charge mobile devices is behind the door. The bathrooms are really bad: rusty fittings, mold, no shower curtain, everything pretty unkempt and unappetizing. The whole thing wasn't ready for use until 4.30 p.m. on the day of arrival.

Room service is limited to the bare minimum: making the beds and replacing the towels, pajamas are thrown on a chair. In the bathroom, the flood caused by the missing shower curtain is removed, but apart from that, it is not noticeably cleaned.

In the corridors, half-eaten meals are left on trays and here and there there is a vacuum cleaner that would be nice to use.

In the lobby there are only two armchairs that you can sit on and a separate room without daylight with another six seats. There is no service, at most you can get water from paper cups at a "buffet", although the water tank was mostly empty during our stay. The former lobby is now a bar run by external parties that is also available to external guests. As a hotel guest, you are at a disadvantage if you want to consume something without having made a reservation.

All of this takes place in a hotel that presents itself as a luxury hotel and charges accordingly. Even if London is an expensive place and the hotel standards in England are a bit special, you are miles away from your own expectations here.

It should be mentioned that after our complaint we received a 20% reduction on the (already paid) room price, which, however, was far from compensating for the great annoyance and disappointment of staying in an allegedly upscale hotel with the quality of a train station flophouse. Although our feedback did not seem to surprise the reception staff, the feedback was received with a certain cold-heartedness and a general shrug of the shoulders.

In a response to a review (November 2023), the hotel replied, among other things:
"We take great pride in our prime location in the heart of London". Well, in our experience, there is no reason for that at all.
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Date of stay: December 2023
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MoreTravel278 wrote a review Jan 2025
Melbourne, Australia
3.0 of 5 bubbles
The location of this hotel is excellent, being located around a 2 two minute walk from Piccadilly Circus and the tube station....about a 5 minute walk from West End theatres....right across the road from a Waterstones bookstore that is the largest bookstore in Europe .....and with really easy transport to all the usual tourist destinations in London. Staff are very attentive and professional. The downside is that that room doors are very loud when they are closed and so don't expect to have a sound-proofed room experience. Temperature control in our room was very poor and it got very hot, such that the staff delivered a portable cooler fan to the room to make it bearable (we stayed during the height of winter). For the price paid, you'd expect these cons not to be a feature of your stay (we stayed a week), so can only give it 3 out of 5.
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Date of stay: December 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded 4 weeks ago
Dear MoreTravel278, Thank you for sharing your detailed feedback regarding your stay at The Dilly. I’m delighted to hear that you appreciated our excellent location, attentive staff, and proximity to London’s iconic landmarks and attractions. However, I am truly sorry for the inconveniences you experienced, particularly with the soundproofing and temperature control in your room. These are important aspects of a comfortable stay, and I regret that they impacted your experience. Your comments have been shared with our team to ensure these issues are addressed. I’m also pleased to share that The Dilly is scheduled for a comprehensive refurbishment later this year. This will include significant improvements to our rooms and facilities, which we believe will enhance the overall guest experience and address many of the concerns you raised. We greatly value your feedback and appreciate the opportunity to improve. Thank you once again for taking the time to share your thoughts. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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Jen24travels wrote a review Jan 2025
+1
2.0 of 5 bubbles
Good location, however this does not justify the cost of the rooms. The rooms are in poor condition, stained carpet, stained curtains. The bathroom is extremely outdated, sink and bath tub stained. The water pressure and shower head provide little water. It took at least 15 minutes for the water to get only lukewarm. Bath towels were old and shabby and discoloured. The hotel is extremely noisy. Doors slamming all hours of the night. There is no soundproofing between rooms, we could hear neighbours conversations, children running around on the noisy floorboards, using the bathroom and one room partied until 2.30am. We had breakfast included in our stay, it was average fare. There was a coffee machine with a queue every morning for a very sad coffee. A 5 star hotel should be offering a barista service. We had to ask for our room to be serviced one evening as it had been missed despite the sign being on the door all day. There are only 2 working lifts for this large hotel. The third lift was out of operation and apparently has been for some time. This hotel is overpriced and does not deliver a 5 star service. It is in dire need of refurbishment.
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Date of stay: December 2024
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded 4 weeks ago
Dear Jen24travels, Thank you for taking the time to share your detailed feedback. While I’m pleased to hear that you appreciated our central location, I am truly sorry that other aspects of your stay fell short of your expectations. Please accept my sincere apologies for the issues you experienced, including the condition of your room, water pressure, and noise disturbances. Your comments regarding breakfast and the lift operation have also been noted, and I have shared your concerns with the relevant teams to ensure they are addressed promptly. I would also like to share that The Dilly is scheduled for a comprehensive refurbishment starting later this year. These upgrades will include significant improvements to our rooms, facilities, and overall guest experience, and we’re confident they will address many of the issues you’ve highlighted. Your feedback is invaluable as it helps us continue to improve, and I truly hope we have the opportunity to welcome you back in the future to experience the refreshed and enhanced Dilly firsthand. Thank you again for sharing your thoughts. Please don’t hesitate to reach out to me directly if you have any further feedback or require assistance. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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Sister 12 wrote a review Dec 2024
Naples, Italy
+1
1.0 of 5 bubbles
The Dilly is, without a doubt, the worst hotel I’ve ever stayed in. Let’s start with the fact that it claims to be a 5-star establishment, but there’s absolutely nothing luxurious about it. There’s no luggage assistance whatsoever—you have to carry everything yourself, up and down the stairs. The elevators? Practically useless: broken and unbearably slow, so much so that it can take up to 10 minutes just to go up or down. Ridiculous.

The rooms are simply falling apart, as you can clearly see from the photos I’ve attached. Room cleaning is superficial and careless; it seems no one is interested in maintaining even basic standards. The safe was broken, and the heating consisted of a pathetic little heater, completely inadequate for winter. The shower was clogged: we had to call reception four times as soon as we arrived, just to get it fixed. Even after that, it was impossible to have a decent shower.

The carpet was filthy, worn out, and disgusting—a haven for dust and bacteria. The bathrooms had mold residue, which is absolutely unacceptable in a hotel that claims to be 5-star. The rooms are incredibly noisy: you can hear everything, from neighboring rooms to the corridor. It feels like trying to sleep in a crowded market.

The only positive thing is the location, but frankly, that doesn’t even begin to make up for such a disastrous experience. This hotel isn’t worth even two stars. I feel scammed, ripped off, and completely deceived. Avoid it at all costs—save your money, your time, and your sanity.
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Date of stay: December 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Dec 27, 2024
Dear Sister12 Thank you for taking the time to share your feedback. I am deeply sorry to hear about the numerous issues you encountered during your stay at The Dilly. Your experience does not reflect the high standards we strive to achieve, and I sincerely apologize for the frustration and disappointment caused. I regret to learn about the difficulties with our elevators and the lack of luggage assistance, as well as the condition of the rooms and facilities. The concerns you raised regarding cleanliness, maintenance, heating, and noise levels are completely unacceptable. These have been shared with our housekeeping and engineering teams to address immediately. While I’m glad you appreciated our central location, it’s clear that we fell short in providing the comfortable and luxurious experience you expected and deserved. I would like to share that we have a significant refurbishment planned for the end of 2025, which will include major updates to our rooms, facilities, and overall guest experience. Your feedback is invaluable to us, and we are committed to learning from it to improve. I hope you might consider giving us another chance in the future to deliver a vastly improved experience. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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Gareth wrote a review Aug 2023
3.0 of 5 bubbles
Definitely not 5 star hotel, arrived with luggage and bellboys and concierge stood around chatting, never offered to help, Checked in and we had a suite, room was tired and stains on carpet, there was 3 of us so I went down and told them the room was only set up for 2 so we needed extra towels, robes, coffee cup etc and the fridge was locked for some reason, reception said no problem we will sort it, that was Friday, we asked 3 times Saturday and still no extra towels or anything else. When we checked out we informed them again that we never received the appropriate things and she just shrugged her shoulders! Throughout the stay I got the impression the staff thought they were better than the guests and we were just in the way! Location is great and breakfast was good as long as you don’t want an egg, the hardest working person was the chef on the omelette/egg station, 1 guy, 2 small pans trying his best to keep up with the waiters throwing orders at him, 30 min wait for a fried egg! Everything has a 12.5% svc charge and the staff aren’t worth a penny of it! If you can get somewhere else I would!
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Aug 23, 2023
Dear Gareth, We appreciate you taking the time to share your feedback about your recent stay at The Dilly Hotel. Your comments are important in helping us improve our services. We deeply apologize for the experiences you encountered during your stay, and it's disheartening to hear that you did not feel like you received the level of service we strive to provide. Your feedback about the porters, concierge, and housekeeping issues has been noted, and we will take immediate action to address these concerns. We are sorry for the inconvenience regarding your suite setup and the unavailability of the requested items. This does not align with our service standards, and we will be looking into what caused these oversights. Regarding the breakfast experience, your comments about the chef's efforts and the wait time for eggs have been taken seriously, and we will work on improving this aspect of our breakfast service. We understand your concerns about the service charges, and we will review our pricing structure to ensure it aligns with the quality of service provided. Please accept our sincerest apologies for any frustration you experienced during your stay. We take your feedback to heart and will use it to make necessary improvements. We hope you would consider giving us another chance in the future to provide you with the exceptional experience we aim to deliver. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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naj wrote a review Dec 2024
3.0 of 5 bubbles
We arrived at The Dilly at 14:30 (half hour before check-in officially opened) but were welcomed and allowed to check-in. Our details were confirmed and we were advised that we had received a complimentary upgrade from a 'Superior King Room' to an 'Executive King Room', this was a lovely surprise. We were advised the room was not yet ready but would could leave our luggage and return in 20 minutes. Having travelled from Bruges to London we were happy to go and stretch our legs whilst we waited.

We returned to The Dilly around 15:20 to see if our room was ready, the concierge checked all our details, confirmed back to us that we'd received a complementary upgrade but unfortunately the room was not ready. The concierge was very apologetic, he asked if we like access to the lounge whilst he chased house-keeping. He advised there were other Executive King Rooms available but the one we had been assigned was nicer so he wanted to keep us in that one, that was a really lovely remark. So far we could not fault the service we had received.

He showed us to the lounge where we were able to have a hot drink and a snack whilst waiting for our room cards. After around 30 minutes our cards were bought to us and we we made our way to room 538. First impressions of the room were 'wow, what a lovely room' but then we spotted a used robe slung over the banister of the writing desk area. Further inspection found a half drunk bottle of water on the bedside table, an earring on the chest of drawers, the previous occupiers room card holder, a toothbrush and toothpaste in the bathroom, and a few other bits not removed by housekeeping.

We called reception and advised the room did not appear to have been fully cleaned, the bed was made so at first glance all seemed well. We were asked to wait for a call back which came pretty quickly. During this call we were asked to return to reception.

At reception we spoke to a different concierge from those that checked us in/took our call. We had to explain why we were there and the issues with the room cleanliness, after a few button presses the concierge confirmed our room would be changed, and that she had added complimentary breakfast for us both and given lounge access for the remainder of our 1 night stay. She did not confirm the room type but we were now moving to room 604.

Room 604 was clean on arrival so that was a good start, however it was really hot when we arrived and we had to open the windows to try cool it down, this only partially worked and it was a rather warm night. The room looked smaller than room 538 so we're not sure if we were put back into a superior king room. I'm aware that's what we paid for but after being teased by a really nice room, it was really disappointing to have seemingly been downgraded. Certainly took away the 5 star aspect and made a disappointing end to our travels. A night in London was the end of a trip to Bruges before we returned home.
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Date of stay: December 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Dec 8, 2024
Dear Naj, Thank you for taking the time to share your detailed feedback about your stay at The Dilly. I am truly sorry to hear that your experience did not meet your expectations and that your visit ended on a disappointing note. While I’m pleased that you appreciated the complimentary upgrade and the efforts of our concierge team to assist you, I deeply regret the issues you encountered with your room cleanliness, comfort, and the confusion surrounding your room allocation. This is certainly not the experience we aim to provide our guests, and I have shared your comments with our Housekeeping and Front Office teams to ensure these concerns are addressed and improvements are made. I understand how frustrating it must have been to encounter these challenges, particularly after being initially excited about your room. Please know that we take your feedback seriously, and it will help us make the necessary changes to better serve our guests in the future. We would love the opportunity to welcome you back and provide the five-star experience you deserve. Should you decide to return, I would be happy to personally oversee your stay to ensure a seamless and enjoyable visit. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michelle H wrote a review Aug 2024
4.0 of 5 bubbles
We had a great stay in The Dilly. Staff were very attentive and the outside room we had had views of the street. The room was clean and well laid out with a separate area for our child to sleep. We had some lovely treats in the room and my child loved the teddy. The mezzanine lounge is great for getting refreshments on your way in or out of thr hotel and lounging in! The location is excellent being in the heart of London near major attractions, a minites walk to Picadilly Circus, you couldn't really get a better location!
The buffet breakfast was great and you can order food to the table if you have particular dietary needs. Really enjoyed breakfast, sets you up for the day. It would be great if the downstairs restaurant did room service you could order online or via the room TV.
When booking you will have certain preferences so make sure if you want an outside facing window you ask for it otherwise you may not get it. If you're sensitive to noise ask for a room where it might be quieter (possibly outside upper floors)?
My child rated breakfast as "Yum!" and overall they scored the hotel "1000%" so it must be good! If they're happy I'm happy! I would recommend and would stay again.
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Date of stay: May 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selim Atias, Other at The Dilly
Responded Aug 9, 2024
Dear Michelle, Thank you so much for your fantastic review! We are delighted to hear that you and your child had a great stay at The Dilly and enjoyed our attentive staff, clean and well-laid-out rooms, and the lovely treats we provided. It’s wonderful to know that our mezzanine lounge and central location added to your enjoyment, and that your child loved the teddy and rated the breakfast as "Yum!" We’re also pleased that our buffet breakfast set you up well for the day. Your feedback regarding room preferences and the possibility of ordering room service online or via the room TV is greatly appreciated. We will certainly take this into consideration as we strive to improve our guest experience. Thank you for recommending us and for your kind words. We look forward to welcoming you and your family back for another excellent stay! Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
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Robert J asked a question Dec 2024
Braintree19 contributions8 helpful votes
Hi - does anyone know what check in and out times are at the weekend
Answer from AliciaKoch
Johannesburg, South Africa76 contributions10 helpful votes
Hi I think check in was at 2pm and check out was at 11am. I hope that helps.
Robert J asked a question Dec 2024
Braintree19 contributions8 helpful votes
What are the check in and out times at the weekend
Answer from adam17310569
Kettering, United Kingdom145 contributions64 helpful votes
2pm check in, 11am check out I think
Helen U asked a question Oct 2024
Sheffield, United Kingdom78 contributions6 helpful votes
How much is the breakfast?
Answer from mickpearse
Slough, United Kingdom68 contributions42 helpful votes
About £15.00 each but ours was included in the stay Well worth the extra money though
MJCannon wrote a tip Feb 9
Stamford, United Kingdom2 contributions
5.0 of 5 bubbles
"The lifts can be slow and busy. The staff throughout are friendly and helpful."
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PedroD01 wrote a tip Feb 2
Reading, United Kingdom87 contributions9 helpful votes
5.0 of 5 bubbles
"Just be aware that ceilings in some of the hallways to the rooms & our bathroom were low - although not a problem if you’re under 6ft."
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Marcus K wrote a tip Jan 2025
Atherstone, United Kingdom85 contributions48 helpful votes
4.0 of 5 bubbles
"Sound insulation between rooms not great"
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County Antrim wrote a tip Jan 2025
Randalstown, United Kingdom9 contributions6 helpful votes
5.0 of 5 bubbles
"Book breakfast, well worth it."
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Angie B wrote a tip Jan 2025
Leicester, United Kingdom17 contributions
5.0 of 5 bubbles
"Bring your swimsuit to use the facilities!"
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PRICE RANGE
$268 - $457 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
le meridien piccadilly hotel london, le meridien hotel london, le meridien london, london le meridien
LOCATION
United KingdomEnglandLondonMayfair
NUMBER OF ROOMS
283
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE DILLY - Updated 2025

Frequently Asked Questions about The Dilly
Which popular attractions are close to The Dilly?
Nearby attractions include Strawberry Tours (0.2 miles), On The Rocks Bar Crawl London (0.1 miles), and Be At One Piccadilly Circus (0.2 miles).
What are some of the property amenities at The Dilly?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Dilly?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Dilly?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Dilly?
Conveniently located restaurants include Leicester Square Kitchen, Whitcomb's, and Hard Rock Cafe London Piccadilly Circus.
Are there opportunities to exercise at The Dilly?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does The Dilly have airport transportation?
Yes, The Dilly offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Dilly?
Yes, dry cleaning and laundry service are offered to guests.
Does The Dilly offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Dilly?
The staff speaks multiple languages, including English, French, German, Italian, Russian, Portuguese, and Hindi.
Are there any historical sites close to The Dilly?
Many travelers enjoy visiting Houses of Parliament (0.8 miles), Tower of London (2.6 miles), and Churchill War Rooms (0.6 miles).
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