My family and I visited the Waldorf Hilton earlier this week. We had the most exquisite meal, received attentive and friendly service and enjoyed the beautiful ambiance of the hotel. The food was delicious and the Waldorf was able to cater easily to all dietary requirements. High praise must also go to the friendliest doorman in central London- Douglas Reid. I would highly recommend a visit to the Waldorf London...we will certainly be returning.
I have been in many hotels since the lockdown and it is clear that almost all have reduced prices and cut service to the bone, with food options, particularly breakfast becoming low quality, poor value and a cash cow. I stayed at the Waldorf with the wife pre COVID and decided to take advantage of the lower prices to stay somewhere better whilst working in London. I fully expected not to get a repeat of the excellent experience we had pre COVID and I was entirely wrong. I was allocated a fantastic room, with a bath to die for and a huge, comfortable bed. The service and quality in the bar, at check in, check out and breakfast were as attentive and excellent as I remember. Douglas on the door was great and entertaining to have a natter with. His technique for hailing a taxi is a marvel to observe. My only minor gripe was that breakfast does not start until 7.30am so I had to fall back on the breakfast box, which are always disappointing wherever you go. Other than that, I can’t wait to return to this very well staffed and managed hotel.…
My word what can I say. Absolutely fantastic. Even asked did we want a square or round table. We choose a round one. The sandwiches came out first each on full of flavour. Then the cakes came out . Each one was presented with so much detail shame to eat them. We had the unlimited champagne package so we were there for about hour and a half. Well done to the 2 waitress who looked after us. I just hope the photo's do the food justice.
What can I say, from pre-arrival to check out the service was fantastic. Reception team very welcoming and attentive. The room was clean and contemporary with art deco touches! Parrot bar just perfect with the panelled walls and soft jazz in the background. Dinner in the Homage was superb, menu limited due to current climate which is understandable but the service, presentation and of course the setting were second to none. First time visiting this hotel and will certainly be returning. Working in the industry myself I have a critical eye but no fault found here. Special mention to the fabulous Doorman - Douglas. You were very helpful and made us feel so welcome. Credit to the hotel. Thank you all for a wonderful stay.
During our stay, Douglas made us laugh every time we interacted, making our stay a positive one despite these trying times. Thank you very much Douglas, you are a key member of the Waldorf's team and made our time in London memorable :)
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