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Kensington West Hotel

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Kensington West Hotel
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411 Reviews from our TripAdvisor Community

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Showing 221: English reviews
London, United Kingdom
Reviewed 3 weeks ago via mobile

My wife and I stayed while on a theatre visit to London. An easy trip from the West End on the District Line. There are a few pubs and restaurants within easy walking distance of the hotel. The hotel check in was straight forward as we had already prepaid some months earlier. WiFi connection was ok but not great for...

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Helpful?
1Thank RomfordMel
KazHotelsGroup, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear Guest Thank you very much for taking the time to write a review about your recent stay with us. I am pleased to hear the the location was easy for you to get to from the West End and I am extremely happy to hear that our room met your expectations and that you found your room clean and...

Reviewed 3 weeks ago via mobile

Okay so I get that it's a budget hotel but I would still expect certain standards. Stayed here to visit London with my wife and young boy. Firstly We had to ask for another room because the room we were given originally reeked of smoke. The window was wide open in the room so the hotel obviously knew it stunk...

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Helpful?
Thank Munch25
KazHotelsGroup, General Manager at Kensington West Hotel, responded to this review

Dear guest, Thank you for taking the time to write a review about your recent stay with us, I do apologies for the inconvenience we caused, we are a no smoking hotel and have clear signs up in all rooms and public areas. The hotel does not have any parking facilities. On street parking near the hotel have clear signs...

Glasgow, United Kingdom
Reviewed October 20, 2016

hotel not really. b-b without breakfast witch means out super early before crowds room very small for three people one double bed one single. offerd room with bunk beds first. but as we are all over sixty years no can do. very clean with three big bath towels tea and coffee tv also very small bathroom. no traffic noise at...

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Helpful?
Thank bettyboo186534
KazHotelsGroup, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear guest, Thank you very much for taking the time to write a review about your recent stay with us. I am pleased to hear that our room cleanliness and amenities met your expectations. Our housekeeping team take pride in making sure all our rooms are cleaned inline with our company standards. We are very lucky to be located in...

Kuala Lumpur, Kuala Lumpur, Malaysia
Reviewed October 12, 2016

Pro - 1) Location 3 mins away to Wes Kensington Underground and it is super near to LHR. 2) Nice neighborhood 3) The staff at front desk is really nice 4) En-suite Bathroom 5) lift Con - 1) The room is super small for 3 people. would rather have a standing shower and more space to place your things. 2)...

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Helpful?
1Thank FatinH14
KazHotelsGroup, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear guest, Thank you for taking the time to write a review about your recent stay with us I am glad to hear that you like our convenient location and that you found our team to be friendly. Our team are hand picked by our HR department and trained highly in customer service as we take pride in creating a...

Reviewed September 26, 2016

The room (for three) was fine although very small. Why I want to share my poor review is because the personnel was extremely unhelpful and at times rude. As we shared a room amongst friends, we asked for a single duvet as we only got a double duvet in the double bed we shared. We asked several times for this...

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Helpful?
Thank Emilia B
KazHotelsGroup, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review of your recent stay with us We take all our reviews seriously in order for all of us to understand our guests requirements and to make future improvements We are deeply sorry for the inconvenience we caused you during your stay with us. All our rooms are laid...

Reviewed September 23, 2016

What they call Hotel on this site, it's actually a self defined B&B, you can read it on the big sign out of the building (though I didn't really see a breakfast in the morning, I think it was just coffee or tea, but I never stopped to look at it). The place is small but well kept; a big...

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Thank EmTi07
New York City, New York
Reviewed September 14, 2016

Beds dont get changed for 5 days! Rooms have no ventilation, no fan no A/C no air whatsoever, breath through a paper bag to survive Location is good but owner is trying to save every penny possible, so lucky to get the towel changed - it won't EVER Also sinks water splash on you, the way the water is structured,...

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Thank sahibanyc
Oslo, Norway
Reviewed August 22, 2016

I chose to stay one night at this hotel, in early August. It was a little tricky to find my way, but I chose it for the reasonable price.... It is not a very distinguished hotel, but for those who find dorms juvenile and better hotels too expensive this is more than enough. It's bugdet, plain and simple. At first...

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Helpful?
1Thank Carmen G
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear Ms Carmen, Thank you for taking the time to post a review about your recent stay with us. I am happy to hear that the hotel met your expectations and you had a comfortable stay with us however I am deeply disappointment to hear that one of our team members had sent you a personal message of this nature....

Manchester, United Kingdom
Reviewed August 17, 2016

The room we stayed in was nice, but Alina Pintilie was the most accommodating service professional we have ever met. We travel all the time and were very impressed with how attentive she was to detail. Our room stayed perfect throughout our stay from clean sheets, towels and not a spec of dirt or dust in our room. It was...

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Helpful?
Thank chriskelseybrown
Geneva, Switzerland
Reviewed August 7, 2016 via mobile

I meant to give a really good review. The location is good, the room was clean and in ok condition and we didn't have any problems. But I had an early morning flight and wanted the reception guy to help me decide how best to get there on time. He was looking in Google maps, so I KNOW he had...

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Helpful?
Thank Ayala_s1
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear Ms Ayala, Thank you for taking the time to write a review of your recent stay with us. I am very happy to hear that your stay with us was comfortable however I am am very disappointment to hear that one of our team members miss lead you with your journey to the airport. In order for us to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Official Description (provided by the hotel)
Kensington West is situated in the heart of stylish London, Kensington. Just a 3 minute walk from Olympia exhibition centre & within easy reach to Kensington High Street, boasting many restaurants, bars, shops & a cinema. Kensington West offers good-value en-suite bedrooms, all of which have free WI-FI, flat screen LCD TVs, hair dryer, complimentary toiletries, ample power outlets and in-room tea & coffee facilities. We also offer a lift to all floors and a friendly 24-hour reception service. ... more   less 

Additional Information about Kensington West Hotel

Address: 25-27 Matheson Road, London W14 8SN, England (Formerly Aston Court Hotel)
Location: United Kingdom > England > London > Kensington and Hyde Park
Price Range: $57 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Kensington West Hotel 2.5*
Number of rooms: 40
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Also Known As:
Hotel Kensington West
Kensington West London
Kensington West Hotel London, England
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Questions & Answers

Here's what travelers have asked, with answers from Kensington West Hotel staff and other travelers.
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Buenos Aires, Argentina
over a year ago
over a year ago

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Questions? Get answers from Kensington West Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“do ask for room without bunk beds”
 of 5 bubbles bettyboo186534, Oct 20, 2016 | Read review
“Window away from the streets.”
 of 5 bubbles , Sep 26, 2016 | Read review
“Best fit for a single traveler that uses the public transport. No handicapped access t the local tube station.”
 of 5 bubbles cgriffisteach, Jul 16, 2016 | Read review
“Top floor definitely seems to be the most peaceful”
 of 5 bubbles travellingfoodie89, Feb 16, 2016 | Read review
“Don't even rent them out for humans. Or just make them single rooms. ”
 of 5 bubbles 535katalinm, Dec 29, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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