Hotel Indigo London - Kensington, an IHG hotel
34 - 44 Barkston Gardens, London SW5 0EW England
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Avg. $181 /night, 3/27 - 3/28
$426
per night
$277
per night
$127
per night
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About
#250 of 1,160 hotels in London
Location
4.8
Rooms
4.5
Value
4.3
Cleanliness
4.7
Service
4.6
Sleep Quality
4.4
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Hotel Indigo® London Kensington is situated in the heart of the Royal Borough of Kensington and Chelsea, our London hotel blends beautifully into this boutique neighbourhood. We're also located close to the Earl's Court tube station, placing all of London's destinations and major transport hubs like Heathrow (LHR) and London City Airports (LCY) within easy reach.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
24-hour security
Baggage storage
24-hour front desk
Wifi
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Laptop safe
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Residential Neighborhood
Languages Spoken
English
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
London City Airport
10.4 mi•
See all flights
Heathrow Airport
11.5 mi•
See all flights
Earl's Court
2 min•Underground
Rental Cars
102 Restaurants
within 0.3 miles
Reviews
4.5
2,966 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel Indigo London - Kensington is often commended for its exceptional service, particularly the warm staff encounters during breakfast, although some guests have faced maintenance issues. The hotel's unique and stylish atmosphere adds to the charm, albeit the quirkiness of uneven floors and snug rooms.
Its prime location near Earl's Court tube station is a highlight for guests seeking easy transport links. While opinions on value and room amenities vary, with some concerns over noise and room quality, the overall cleanliness and distinctive room decor are well-regarded by many travelers.
Location
Convenient
Atmosphere
Eclectic
Rooms
Mixed
Value
Mixed
Cleanliness
Mixed
Noise level
Mixed
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
Overall we enjoyed our stay with a few hiccups.
When we checked in the fridge wasn’t working, the light in makeup mirror in the bath wasn’t working and the TV was broken. They were able to fix the fridge but the rest didn’t get fixed g our stay. The room and bathroom are pretty dark so it would have been helpful to have the light on the makeup mirror.
The rainfall shower head is more of a drip and the wand has much better pressure but is mounted low so you have to hold it to use. I wish there was an option to mount it up high to use hand free instead of the rainfall shower head. There only a half shower door so the floor does get wet when showering.
It’s London so there was no counters in the bathroom nor an outlet to use a hairdryer in the bathroom. (So plan accordingly).
The location was great, close to the tube and it was relatively quiet at night. (Just a few squeaking floor boards from the people walking above).
There’s no way to adjust the thermostat so we did keep the window open because it was hot and stuffy…It was March so I can’t imagine if they don’t have AC how it would feel in the summer though.
The decor was fun and it was a good hotel for the price.
When we checked in the fridge wasn’t working, the light in makeup mirror in the bath wasn’t working and the TV was broken. They were able to fix the fridge but the rest didn’t get fixed g our stay. The room and bathroom are pretty dark so it would have been helpful to have the light on the makeup mirror.
The rainfall shower head is more of a drip and the wand has much better pressure but is mounted low so you have to hold it to use. I wish there was an option to mount it up high to use hand free instead of the rainfall shower head. There only a half shower door so the floor does get wet when showering.
It’s London so there was no counters in the bathroom nor an outlet to use a hairdryer in the bathroom. (So plan accordingly).
The location was great, close to the tube and it was relatively quiet at night. (Just a few squeaking floor boards from the people walking above).
There’s no way to adjust the thermostat so we did keep the window open because it was hot and stuffy…It was March so I can’t imagine if they don’t have AC how it would feel in the summer though.
The decor was fun and it was a good hotel for the price.
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Date of stay: March 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favorite
Love this hotel. Decor is stylish, warm and inviting. Comfy room. Best of all - the staff esp Yahaea went above and beyond to take care of us and made us feel very welcome. Very grateful to have met him. 5 stars and more for Yahaea!
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Date of stay: June 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Himadri Bhattacharjee, General Manager at Hotel Indigo London - Kensington, an IHG hotel
Responded Jun 23, 2023
Dear chasingbeauty Thank you for your wonderful review of your stay at Hotel Indigo London- Kensington. We are delighted to read your kind words about our hotel, our staff and special mention about Yahaea. Rest assured that your review will be shared with Yahaea and other team members to acknowledge their commitment to make your stay memorable. We strive to provide our guests with a comfortable and enjoyable experience, and we're delighted that we were able to exceed your expectations. We appreciate your feedback and looking forward to welcome you back to our hotel in the future. Thank you for choosing to stay with us and recommending our hotel for the future visit. Regards Team Indigo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stayed here for 7 nights and from start to finish we had the best hotel experience.
We stayed in room 115 (Premium Queen Room) which faced out onto Barkston Gardens. Plenty of space to move around: large wardrobe and could fit cases under the bed. There were a range of hot drinks to make up and bottled water and biscuits replenished daily.
Reception staff were friendly and welcoming acknowledging us each time we left and entered hotel.
Richard led the dining room at Breakfast during our stay and was attentive and welcoming every day making sure everyone was looked after. All the breakfast staff treated guests with patience and courtesy and responded to individual requests for food and drinks even on the busiest days. Special thanks as well to Sharven who served us several times and took time to chat about our day and answer our questions about the area. The cooked food was made to order and tasted delicious. Perfectly poached eggs every time and the alternate breakfast included peppers, halloumi and avocado instead of the usual meat substitutes.
Housekeeping was carried out every day and the room and hotel felt fresh and clean throughout our stay.
Overall, we loved our stay in Hotel Indigo Kensington and hope to visit again in the future.
We stayed in room 115 (Premium Queen Room) which faced out onto Barkston Gardens. Plenty of space to move around: large wardrobe and could fit cases under the bed. There were a range of hot drinks to make up and bottled water and biscuits replenished daily.
Reception staff were friendly and welcoming acknowledging us each time we left and entered hotel.
Richard led the dining room at Breakfast during our stay and was attentive and welcoming every day making sure everyone was looked after. All the breakfast staff treated guests with patience and courtesy and responded to individual requests for food and drinks even on the busiest days. Special thanks as well to Sharven who served us several times and took time to chat about our day and answer our questions about the area. The cooked food was made to order and tasted delicious. Perfectly poached eggs every time and the alternate breakfast included peppers, halloumi and avocado instead of the usual meat substitutes.
Housekeeping was carried out every day and the room and hotel felt fresh and clean throughout our stay.
Overall, we loved our stay in Hotel Indigo Kensington and hope to visit again in the future.
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Date of stay: July 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed at this hotel in the past. This time around, I was expecting a much better experience, especially when it concerns complimentary upgrades.
Sadly yet again, I was disappointed.
Platinum members of the IHG group are always going to be disappointed. When I checked the website, premium rooms were showing availability.
I was advised, "No available rooms." this is disappointing as they obviously do.
The terms of the franchise agreement clearly state that complimentary upgrades to the next available bedroom category are offered to members, subject to availability.
I was only staying one night. This is a case of not letting the room be allocated to an existing guest in the hope someone will book and pay the premium rate for it.
Footfall over loyalty guest recognition.
This happened years ago and is still happening now.
The hotel itself, well, it's an impressive old building converted into many bedrooms.
Every space possible has been utilised for a bedroom, I was in a bedroom so small I could hear the conversations in the next room. Soundproofing non exisitant.
The bathroom was so tiny you could not get two people inside even if you tried.
The bed was clean, fresh, and comfortable.
The mini fridge was broken and had to be fixed, which took over an hour, but it was useful to have in the room. The room was scrupulously clean.
Tea, coffee, and complimentary water are readily available. Fresh towels and bathroom toiletries included.
A large LCD television on the wall.
The decor is in keeping with all Indigo hotels, funky, vivid colours, and lots of character.
Breakfast was lovely, just as I expected. Ample cold selection, hot food ordered off the menu.
In conclusion, I wouldn't recommend this hotel. They are not going to offer upgrades. They didn't in the past, and still nothing has changed. The majority of the rooms are decent enough, but the standard ones are small, cramped, and dark.
Not much natural light.
Sadly yet again, I was disappointed.
Platinum members of the IHG group are always going to be disappointed. When I checked the website, premium rooms were showing availability.
I was advised, "No available rooms." this is disappointing as they obviously do.
The terms of the franchise agreement clearly state that complimentary upgrades to the next available bedroom category are offered to members, subject to availability.
I was only staying one night. This is a case of not letting the room be allocated to an existing guest in the hope someone will book and pay the premium rate for it.
Footfall over loyalty guest recognition.
This happened years ago and is still happening now.
The hotel itself, well, it's an impressive old building converted into many bedrooms.
Every space possible has been utilised for a bedroom, I was in a bedroom so small I could hear the conversations in the next room. Soundproofing non exisitant.
The bathroom was so tiny you could not get two people inside even if you tried.
The bed was clean, fresh, and comfortable.
The mini fridge was broken and had to be fixed, which took over an hour, but it was useful to have in the room. The room was scrupulously clean.
Tea, coffee, and complimentary water are readily available. Fresh towels and bathroom toiletries included.
A large LCD television on the wall.
The decor is in keeping with all Indigo hotels, funky, vivid colours, and lots of character.
Breakfast was lovely, just as I expected. Ample cold selection, hot food ordered off the menu.
In conclusion, I wouldn't recommend this hotel. They are not going to offer upgrades. They didn't in the past, and still nothing has changed. The majority of the rooms are decent enough, but the standard ones are small, cramped, and dark.
Not much natural light.
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Date of stay: January 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Hotel Indigo London - Kensington, an IHG hotel
Responded Feb 9, 2025
Dear Stanley-X-123, Thank you for choosing our Hotel Indigo London - Kensington and providing feedback about your experience. It's a pleasure having one of our IHG One Rewards Platinum Elite members. I am truly sorry you did not experience an exemplary stay due to our staff's service and that no upgrades were offered. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our room's cleanliness and comfort were still appreciated. Please grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room hadn't been cleaned properly.
Dust all over the light bulbs..and i mean on every single one of them!
Dust on the TV Cables.
Coffee marks on the wall that could easily be wiped down.
Toilet misplaced - too high - and the mirror is placed high above the sink - persons shorter that 1,70m would struggle to look their face on the mirror!
The shower is so badly designed on all aspects I don't even want to number them down.
The sink drain plug was replaced with the cheapest plastic one in the market.
The sink faucet and showerhead full of limescale..
The bathroom door was in disrepair.
The bedside lamps are huge compared to the tiny desk, leaving zero space to place any personal items on the desk.
Didn't get breakfast as found it expensive.
There was no Nespresso machine, but cheap instant coffee in the room..
On the bright side, I loved the big TV right opposite the bed.
The bed was comfortable.
The hotel room looks like a cheap Holiday Inn, rather than a Premium Hotel Indigo..
Dust all over the light bulbs..and i mean on every single one of them!
Dust on the TV Cables.
Coffee marks on the wall that could easily be wiped down.
Toilet misplaced - too high - and the mirror is placed high above the sink - persons shorter that 1,70m would struggle to look their face on the mirror!
The shower is so badly designed on all aspects I don't even want to number them down.
The sink drain plug was replaced with the cheapest plastic one in the market.
The sink faucet and showerhead full of limescale..
The bathroom door was in disrepair.
The bedside lamps are huge compared to the tiny desk, leaving zero space to place any personal items on the desk.
Didn't get breakfast as found it expensive.
There was no Nespresso machine, but cheap instant coffee in the room..
On the bright side, I loved the big TV right opposite the bed.
The bed was comfortable.
The hotel room looks like a cheap Holiday Inn, rather than a Premium Hotel Indigo..
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Date of stay: October 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Hotel Indigo London - Kensington, an IHG hotel
Responded Nov 12, 2024
Hi Freedom16790721113, Thanks for staying at the Hotel Indigo London - Kensington. We value your business with us. We work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management. I am confident that measures will be in place to address the areas you have noted. Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay. Sincerely, Connie D Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Hotel located about 300 meters from the metro Earl's Court so in perfect location. The area is served by all major amenities including hotels, cafes and pizzerias.
Staff always helpful and courteous. The room (a couple with a one-year-old girl) was comfortable and served by a third bed (possibility to also request a cot). Perfect breakfast, varied and plentiful for both sweet and savory. The price included the possibility to order different types of breakfast at the plate. We had asked to be able to bring the check in earlier and we were granted. Everything perfect!!
Staff always helpful and courteous. The room (a couple with a one-year-old girl) was comfortable and served by a third bed (possibility to also request a cot). Perfect breakfast, varied and plentiful for both sweet and savory. The price included the possibility to order different types of breakfast at the plate. We had asked to be able to bring the check in earlier and we were granted. Everything perfect!!
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Date of stay: September 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hotel Indigo Kensington is a great hotel in a very convenient location in central London. The rooms are not the generic of most chain hotels and have individual design and are a good size for the location, compared to many other hotels where you can’t move in them.
Breakfast is a standout where it is plated and not the usual hot buffet, with a good continental selection. Service from Anjali and Shavven was excellent, both very friendly and making it personal even when busy keeping on top of everything.
Overall great hotel, location and service from the breakfast team.
Breakfast is a standout where it is plated and not the usual hot buffet, with a good continental selection. Service from Anjali and Shavven was excellent, both very friendly and making it personal even when busy keeping on top of everything.
Overall great hotel, location and service from the breakfast team.
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Date of stay: December 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is perfectly located on a quiet side street, but minutes away from the Tube station, a grocery store, a pharmacy, several pubs and various restaurants. It really is everything you need at your fingertips. And the tube goes directly from Heathrow to EArls Court station, so was super easy to get from and to the airport, which is a huge bonus. Prices for food and drink in the hotel were high, as you'd expect. We had 2 rooms and they're a bit quirky with one being much larger than the other for the same price. Staff was very nice. Room was clean except for the furniture. Those cloth covered chairs and couches have to go and replaced by something that can be easily wiped down and cleaned. Bathroom had very limited space to put your toiletries, makeup...etc., but it did come with a lighted magnifying mirror on the wall, so that was a nice bonus. I would stay here again, simply for the perfect location.
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Date of stay: October 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Since our old favorite hotel - the 'Twenty Nevern Square' - has lost so much quality in recent years, we were forced to look for a new favorite place at Earls Court.
The 'Indigo Kensington' was in our price range and so we booked it for 6 nights:
- less than 5 minutes walk to the subway station
- fantastic breakfast with table service. Something for every taste, there is English AND continental breakfast. Everything is also vegetarian and gluten-free, although I didn't try any of that
- our room was large by London standards, tastefully decorated and well equipped (safe, minibar with free water, tea, cocoa, coffee every day... bathrobes, slippers, lots of bathroom stuff, hairdryer, TV...)
- beds and mattresses are comfortable and we slept really well
- the shower was large, the water was hot with enough pressure, so not a given for London
- the staff were always friendly, service-oriented, in a good mood
- there is a hotel bar and restaurant, but I didn't use either
- clean, daily cleaning, fresh towels
- well located with beautiful houses and trees opposite
Slight point deduction for the usual minor London imperfections and unfinished repairs: loud air conditioning, the exhaust air in the bathroom didn't work, which led to mold growth and caused the door to swell at the bottom, and generally someone should tighten everything up again with a screwdriver.
We will definitely go there again on our next trip to London.
The 'Indigo Kensington' was in our price range and so we booked it for 6 nights:
- less than 5 minutes walk to the subway station
- fantastic breakfast with table service. Something for every taste, there is English AND continental breakfast. Everything is also vegetarian and gluten-free, although I didn't try any of that
- our room was large by London standards, tastefully decorated and well equipped (safe, minibar with free water, tea, cocoa, coffee every day... bathrobes, slippers, lots of bathroom stuff, hairdryer, TV...)
- beds and mattresses are comfortable and we slept really well
- the shower was large, the water was hot with enough pressure, so not a given for London
- the staff were always friendly, service-oriented, in a good mood
- there is a hotel bar and restaurant, but I didn't use either
- clean, daily cleaning, fresh towels
- well located with beautiful houses and trees opposite
Slight point deduction for the usual minor London imperfections and unfinished repairs: loud air conditioning, the exhaust air in the bathroom didn't work, which led to mold growth and caused the door to swell at the bottom, and generally someone should tighten everything up again with a screwdriver.
We will definitely go there again on our next trip to London.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The quiet hotel room overlooking a clean noiseless street lined with winter-barren trees had brought me hours of tranquility. Beyond was the row of red-facade Kensingtonian edifices, propagating the solemnity of an established understanding of life. Each morning the breakfast at the in-house restaurant was timely and calm, attended with rapt attention by Anjali, Sharvan, Nathan, Tariq and Arther; their courtesy and care were original. I look forward to returning to this abode.
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Date of stay: January 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thats great thanks !
I've just checked in and am in the hotel right now. I can assure you the windows open (at least a bit). Though it's too cold to leave them open this time of year..:)
Some rooms. Not in the basement.
I think so, I didn’t need to use an iron when I was there so didn’t specifically look for it. If not reception would definitely provide it.
…
"Room was very generous in size, even with the extra bed, so my daughter had a lot of space to play!"Read full review
"The room comes with an iron, ironing table and hair drier. The hair drier was in the desk drawer. Only 2 plug points so be prepared"Read full review
"For people under 16 yo, buy an Oyster card to travel in London to pay less. For those who have a credit card, you can use it to travel."Read full review
"Location in Kennsington is good. Breakfast had a reasonable selection of options, including hot items to order."Read full review
…
PRICE RANGE
$164 - $327 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barkston garden london
LOCATION
United KingdomEnglandLondonEarls Court / South Kensington
NUMBER OF ROOMS
100
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingHOTEL INDIGO LONDON - KENSINGTON, AN IHG HOTEL - Updated 2025
Frequently Asked Questions about Hotel Indigo London - Kensington, an IHG hotel
Which popular attractions are close to Hotel Indigo London - Kensington, an IHG hotel?
Nearby attractions include Tardis Police Box (0.05 miles), Earl's Court (0.2 miles), and Evans and Peel Detective Agency (0.1 miles).
What are some of the property amenities at Hotel Indigo London - Kensington, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo London - Kensington, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Indigo London - Kensington, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
What are some restaurants close to Hotel Indigo London - Kensington, an IHG hotel?
Conveniently located restaurants include La Terrazza Kensington, Earls Court Tavern, and Flora Indica.
Are any cleaning services offered at Hotel Indigo London - Kensington, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Indigo London - Kensington, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Hotel Indigo London - Kensington, an IHG hotel?
Many travelers enjoy visiting Houses of Parliament (2.9 miles), Churchill War Rooms (2.8 miles), and Westminster Abbey (2.8 miles).
Is Hotel Indigo London - Kensington, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.