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Hotel Indigo London - Kensington, An IHG Hotel

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Traveler (1471)
Room & Suite (829)
Dining (121)
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About

#246 of 3,043 hotels in London
Location
4.8
Cleanliness
4.8
Service
4.6
Value
4.3
Travelers' Choice
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
24-hour security
Baggage storage
24-hour front desk
Dry cleaning
Laundry service
Wifi
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Concierge
Non-smoking hotel
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Laptop safe
Wake-up service / alarm clock
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Charming
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
Traveler Insights
This summary was created by AI, based on 108 recent English reviews.
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Hotel Indigo London - Kensington, an IHG Hotel, is often lauded for its comfort, cleanliness, and stylish design, providing a homely atmosphere. Despite mixed opinions on noise level and value, the hotel's friendly and professional staff, well-equipped rooms, and spotless environment consistently earn praise. Its location near Earls Court tube station, surrounded by numerous dining and shopping options, is frequently appreciated by guests. However, some travelers noted inconsistencies in room sizes and occasional issues with facilities. Regardless, many guests found the convenient location and quality services worth the cost.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Overpriced
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
Location
Convenient
Numerous travelers praised the hotel's location for being very close to Earls Court tube station, providing easy access to central London and Heathrow. They also commented positively on the abundance of dining options and convenience stores in the vicinity.
  • Travel544863
    Travel544863
    Aug 2023 2 contributions
    This is a wonderful hotel - the location is 2 minutes walk to the Earl’s court tube station and yet in a quiet neighborhood that I like to take evening walks...
  • Prazit W
    Prazit W
    Aug 2023 1 contribution
    The hotel is in the very good location, not far from Earl's Court Tube station, there are plenty of restaurants and pubs and several convenience store...
  • SwaSwa
    SwaSwa
    Aug 2023 9 contributions
    ...Great earls court location - 2 mins from Tube station and easy access by picaddily and district lines...
  • Scott F
    Scott F
    Aug 2023 7 contributions
    The location is perfect - 2 minutes to Earls court Station but tucked away on a quiet street...
  • amy h
    amy h
    Jul 2023 116 contributions
    ...ING has a gem of a location here close to the Earls Court station in a nice neighborhood but they are literally letting in rot with water damage from a bad bathroom design...
  • Lisa T Burke
    Lisa T Burke
    Jul 2023 5 contributions
    ...The location is perfect for the museums of South Kensington and Imperial College or the Royal College of Music...
  • Shan
    Shan
    Jul 2023 2 contributions
    ...The location is great, the tube station is so close and we used it to get everywhere...
  • David E
    David E
    May 2023 1 contribution
    We stayed a few days the location was a few steps from Earls Court station, which was perfect for visiting central London...
  • Jill M
    Jill M
    Apr 2023 1 contribution
    ...Our 6 night stay was comfortable and the location near the Euston Underground was very convenient...
  • Robert V
    Robert V
    Mar 2023 10 contributions
    ...Location is perfect, in the sense that while the area isn't brilliant you have a slew of simple dining options, supermarkets in the area, and most importantly a major tube hub a short walk away...
  • ss77
    ss77
    Mar 2023 276 contributions
    ...The hotel is a good location, not far from the tube, near restaurants, bars and shops and a good base for central London...
  • vicki m
    vicki m
    Mar 2023 18 contributions
    ...The location is so convenient (one block from Earl's Court tube station)...
  • Bonnie22_2007
    Bonnie22_2007
    Feb 2023 1 contribution
    ...It is in a prime location for all activities in London as you are 1 minute walk from Earl's Court tube station and a 30 minute tube ride from Heathrow...
  • job24
    job24
    Jan 2023 5 contributions
    The location of this hotel is just perfect, right opposite Earl's Court Tube station, you are on Picadilly Line direct from Heathrow...
  • Johnny
    Johnny
    Jan 2023 3 contributions
    ...The location of the hotel was very convenient for visiting London tourist attractions...
  • Daniel
    Daniel
    Jan 2023 2 contributions
    ...Very handy location and great hotel but the best part is how helpful & friendly the staff were...
  • celiaricco
    celiaricco
    Dec 2022 20 contributions
    The location is great, very close to the tube station Earl's Court...
  • Beverly Y
    Beverly Y
    Nov 2022 85 contributions
    ...The location of the hotel near Earl Court Station is very convenient to and from Heathrow via Piccadilly line...
  • Alan G
    Alan G
    Oct 2022 728 contributions
    ...The location is good, very close to Earls Court tube station, and the staff were friendly and efficient... The room was too small for the size of the hotel and poorly laid out with tables too close together and the self service elements inaccessible at times (the location of the hot drinks machine in one corner just didn't work)...
  • Mishaa
    Mishaa
    Oct 2022 2 contributions
    A great location and a lovely hotel. Perfect location while in city , stones throw from Earl’s Court station...
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Atmosphere
Inviting
Reviewers praise the hotel's atmosphere for its comfort, cleanliness, and stylish design, making guests feel at home.
  • grillbatry
    grillbatry
    Aug 2023 155 contributions
    ...Our room was deliciously cold with excellent air conditioning, turned on before we checked in (which we greatly appreciated), mini bar with complimentary soft drinks and water) and a sublimely comfortable bed...
  • Alison D
    Alison D
    Aug 2023 2 contributions
    ...The rooms were beautiful, immaculately clean and the toiletries smelled amazing...
  • claire h
    claire h
    Aug 2023 11 contributions
    ...The decor in the hotel was beautiful and everywhere was extremely clean and well maintained...
  • Hicks N
    Hicks N
    Jul 2023 1 contribution
    ...Breakfasts are well-prepared and the environment overall is very low key and comfortable...
  • Acuarioangel
    Acuarioangel
    Jul 2023 121 contributions
    ...The hotel room was decorated in a modern style, a very comfortable bed and a bathroom with a large walk in shower... The bright and spacious breakfast room was lovely and the staff couldn't do more for their guests...
  • chasingbeauty
    chasingbeauty
    Jun 2023 3 contributions
    ...Decor is stylish, warm and inviting...
  • Dr Bis
    Dr Bis
    Apr 2023 4 contributions
    ...Head Chef Rohit, the lovely Hanna and her excellent colleague Alicia should all be very proud of the quality of service, atmosphere, food and cocktails...
  • Josette
    Josette
    Apr 2023 23 contributions
    ...Rooms with new fixtures & furnishings...
  • Wander61855850124
    Wander61855850124
    Apr 2023 1 contribution
    ...The rooms are cosy and the Staff is so sympathic and friendly!!...
  • Frqflier
    Frqflier
    Mar 2023 554 contributions
    ...The hotel is decorated and designed to make you think that it's an individual, quirky hotel full of interesting design details. And the Earl's Court/Kensington Indigo certainly meets expectations...
  • Max L
    Max L
    Mar 2023 2 contributions
    ...You guys are fantastic 👍 The rooms are very nice and well kept, great design and atmosphere and also the breakfast is more and better than one would expect...
  • Laurie M
    Laurie M
    Mar 2023 6 contributions
    This has been our third visit with the Indigo, and again, it did not disappoint...
  • David L
    David L
    Mar 2023 1 contribution
    ...Other than that, the common areas are gorgeous, clean, lots of attention to details...
  • Snizhana B
    Snizhana B
    Feb 2023 105 contributions
    Really liked the hotel - rooms are big and comfortable, beautiful design, it's quiet at night even with open windows...
  • job24
    job24
    Jan 2023 5 contributions
    ...I am not into those above the pub type of accommodation or oldy world type ... feels creepy to me so the decor of this hotel is refreshing...
  • Brad Irvine
    Brad Irvine
    Nov 2022 9 contributions
    ...Rooms felt very homely and the complementary drinks in the fridges was a nice touch...
  • USATravelerUK
    USATravelerUK
    Nov 2022 40 contributions
    Charming hotel, less than 5 minutes walk from Earl's Court underground station...
  • Mishaa
    Mishaa
    Oct 2022 2 contributions
    ...Exquisite boutique room with everything needed...
  • Alexa Z
    Alexa Z
    Sep 2022 2 contributions
    ...Comfortable, colorful rooms with warm-cooked breakfasts each morning...
  • Elaine V
    Elaine V
    Sep 2022 2 contributions
    ...The room was very comfortable and tastefully decorated...
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Rooms
Comfortable
Travelers often describe the rooms as clean and comfortable, though some note size inconsistency and occasional issues with room facilities. The décor is frequently appreciated.
  • arroyoarry
    arroyoarry
    Jul 2023 56 contributions
    ...Unfortunately, our first room did not provide an enjoyable experience... I believe staff were aware as a cooling machine had been placed in the room but was inefficient... The windows were propped open with an empty water bottle and as the room was directly above the entrance there was noise from deliveries through the night... Maybe I was being paranoid but when we mentioned the room number to staff they had an embarrassed look as if it was a recurring problem...
  • AMcE1965
    AMcE1965
    Jul 2023 3 contributions
    ...They told me that AC does not go below 21 degrees so they gave me an in room portable AC machine... The staff are friendly and there are some cool design ideas but frankly if a guest is not comfortable in their room then it’s not great...
  • Acuarioangel
    Acuarioangel
    Jul 2023 121 contributions
    This is a great hotel with outstanding, friendly yet professional staff... The hotel room was decorated in a modern style, a very comfortable bed and a bathroom with a large walk in shower... The bright and spacious breakfast room was lovely and the staff couldn't do more for their guests... On our first night the air conditioning in our room didn't function and there was a portable unit in place however this had little effect on the room temperature... When we returned later in the day the situation in the room hadn't changed and when we spoke to reception again we were offered a room change which we gladly accepted...
  • Julius R
    Julius R
    Jul 2023 30 contributions
    The hotel is old, although been refurbished... I need to mention in particular one lady at the front desk, who, when asking for a bigger room (being 3 persons), sent us to the basement - a musty room and inappropriate by all means...
  • Pritesh P
    Pritesh P
    Jul 2023 3 contributions
    ...A very series issued at the time in 2021 where a disturbing items left in room...
  • Voyager603180
    Voyager603180
    Jul 2023 1 contribution
    ...I have called hotel directly to make a booking and night staff booked a day use room for me and he was very helpful... Reception staff was not friendly at all and blame me for not booking online and why I called hotel in the night to book a room... is their a policy that you cannot book room on the phone and getting negotiated and pre-agreed time and price from the staff ?... Room were good, welcoming and communication with guest is terrible ,staff need more training on how to be more friendly with guest and make them comfortable...
  • Fouad Tina H
    Fouad Tina H
    Jun 2023 1 contribution
    ...We paid $500 per night and they changed our room at check in from a family room to two separate rooms that were as small as my closet in the United States. The air conditioner did not cool properly in one of the rooms... The door to one of the rooms didn't shut so had to make sure you pulled it completely shut to lock...
  • Zino B
    Zino B
    Jun 2023 2 contributions
    ...We paid in advance over $500 a night for a family room that was supposed to be extra large with two double beds. When we arrived they said there was a computer error and put our family in two tiny separate rooms... Frig didn't work in one room, the other room was humid and air conditioning didn't work properly... Still haven't received our miles for booking this hotel either...
  • Jill M
    Jill M
    Apr 2023 1 contribution
    My husband and I stayed at the Hotel Indigo London Kensington for an anniversary trip... Our 6 night stay was comfortable and the location near the Euston Underground was very convenient... Yahaea answered questions about places to visit in London and graciously accommodated our need for the AC to be turned on in our 5th floor room...
  • Robert V
    Robert V
    Mar 2023 10 contributions
    Super friendly, lovely hotel. Rooms are quite large for London, and the recent refurbishment makes for a much nice bar experience in the evening... Fridges in all the rooms means you can stock your room with your own beverages, or nip down to the bar where the amazing Sara will mix you up something tasty...
  • Mark E
    Mark E
    Mar 2023 5266 contributions
    ...Well, the shower barely worked properly, there were defective lights on the bedroom, the vanity mirror in the bathroom was broken and the bathroom heated mirror was set so high you’d need to be 7 ft tall to use it... Naturally reception offered some compensation (which was declined) but realistically housekeeping or management should have known about and fixed theses issues before the room was used...
  • ss77
    ss77
    Mar 2023 276 contributions
    I stayed here for two nights whilst in the area for business... I was a little disgruntled that I was made to make a £50 deposit at check in despite my room being booked through a travel provider contract... My room was in the basement, it was quite cold and dark in my room and it felt quite dated and in need of a refurbishment... I stayed at the hotel with 5 colleages, 2 of us were in the basement and had the same issues with our room, where as the other 3 has rooms upstairs and were quite impressed... Based on my own experiences I probably wouldn't decide to stay here again, I would had felt different had my room been better... My suggestion would be to request a room that isn't in the basement...
  • Vicki H
    Vicki H
    Mar 2023 2 contributions
    ...He not only was able to stow the bags, he told us to grab a coffee and come back in 30 mins, during which time he arranged for early check-in and gave us a choice of rooms... The room is great and we’re really enjoying our stay...
  • Paul L
    Paul L
    Feb 2023
    We often stay at this hotel due to its easy and direct connection, via the Tube station situated across the road, to Heathrow Airport... The hotel itself is spotlessly clean, with very good facilities, and each room has been tastefully and individually decorated to a modern boutique style...
  • Snizhana B
    Snizhana B
    Feb 2023 105 contributions
    Really liked the hotel - rooms are big and comfortable, beautiful design, it's quiet at night even with open windows...
  • Bonnie22_2007
    Bonnie22_2007
    Feb 2023 1 contribution
    ...We stayed in a Queen bed premium room with view out to Barkston Gardens, which I had requested, for 3 nights. The room was satisfactory with free beverages topped up and fresh linen and towels provided daily... Although this room had good amenities I feel the "premium" description does not match the room provided... The cleanliness of the room was good except for the large window area which in my opinion needs to be reviewed asap...
  • job24
    job24
    Jan 2023 5 contributions
    ...It is a small room, tend to be stuffy when the heater is on, the drain also smells...
  • Brad Irvine
    Brad Irvine
    Nov 2022 9 contributions
    We checked into 4 rooms, all rooms apart from 1 was ready but checked into the 3 rooms. Rooms felt very homely and the complementary drinks in the fridges was a nice touch... We only had to wait 30 minutes for our final room which was worth the wait...
  • Alan G
    Alan G
    Oct 2022 728 contributions
    We stayed here for one night whilst attending a performance at the Albert Hall... Our room was quite small but well-equipped with a comfortable bed and a decent shower... The room was too small for the size of the hotel and poorly laid out with tables too close together and the self service elements inaccessible at times (the location of the hot drinks machine in one corner just didn't work)...
  • Greg C
    Greg C
    Oct 2022 149 contributions
    ...The rooms are clean and modern, but relatively small... We were a bit troubled that staff came in and cleaned our room even though we had hung the "do not disturb" hanger on the door...
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Value
Overpriced
Guests' opinions on value were mixed, with some finding it reasonable and others overpriced. Some felt the high cost was justified by the quality and location, while others were disappointed with the services and facilities.
  • Voyager603180
    Voyager603180
    Jul 2023 1 contribution
    Sadly I did not have a good experience at the hotel... is their a policy that you cannot book room on the phone and getting negotiated and pre-agreed time and price from the staff ?...
  • Lisa T Burke
    Lisa T Burke
    Jul 2023 5 contributions
    ...And all in all I think it’s really good value for money!...
  • Fouad Tina H
    Fouad Tina H
    Jun 2023 1 contribution
    ...We paid $500 per night and they changed our room at check in from a family room to two separate rooms that were as small as my closet in the United States...
  • Zino B
    Zino B
    Jun 2023 2 contributions
    We paid in advance over $500 a night for a family room that was supposed to be extra large with two double beds...
  • ss77
    ss77
    Mar 2023 276 contributions
    ...I was a little disgruntled that I was made to make a £50 deposit at check in despite my room being booked through a travel provider contract... Based on my own experiences I probably wouldn't decide to stay here again, I would had felt different had my room been better... My suggestion would be to request a room that isn't in the basement...
  • cosmico83
    cosmico83
    Mar 2023 8 contributions
    ...My premium room was large (about 30 sqm, I believe), up to date with technology and pretty quiet; also, the cleanness was unmatchable, as it was in the whole facility, thanks to the Housekeeping Team (and Benita, in particular)... I must, ultimately, thank Stewart for helping me set the Chromecast of my room TV and providing security... It does not come cheap but the price is correct according to the facility, the area where it's placed and the closeness to the Piccadilly Line, excellent connection both to the city center and Heathrow airport...
  • Frqflier
    Frqflier
    Mar 2023 554 contributions
    ...We had a fantastic meal one night at the local Zizzi Italian restaurant, which is an affordably priced, but really great chain... The weekend seemed to have a ridiculously pared down dining menu... That said, there was nothing about the hotel that wowed me or would make me enthusiastically recommend it...
  • Mark E
    Mark E
    Mar 2023 5266 contributions
    ...And for a final whinge the Prosecco was flat. There are better options at a cheaper price point 200 yards away... I won’t be returning to Indego Earls Court...
  • Robert V
    Robert V
    Mar 2023 10 contributions
    ...You'll find a bunch of business types in the bar at night, as they all know this is be best value place in London...
  • Bonnie22_2007
    Bonnie22_2007
    Feb 2023 1 contribution
    ...We stayed in a Queen bed premium room with view out to Barkston Gardens, which I had requested, for 3 nights... Although this room had good amenities I feel the "premium" description does not match the room provided... Deapite this, overall this hotel is very good value for money and I would stay here again...
  • Dan_S_Curd
    Dan_S_Curd
    Feb 2023 5 contributions
    ...Attractive, good location and reasonable price... When I checked out I was informed I had to pay GBP200 for the water damage!...
  • OliveYouTwo
    OliveYouTwo
    Feb 2023 107 contributions
    Reasonable room for reasonable price for central London... Room air conditioning no good - electric radiator provided... Bed definitely not queen sized as advertised... No express check out service, would go somewhere else next time...
  • job24
    job24
    Jan 2023 5 contributions
    ...I did a lot of research on trying to find the best value possible. The other hotels of the same rate are old looking...
  • ANDREASSOL
    ANDREASSOL
    Dec 2022 1 contribution
    ...The breakfast had everything to charge you and start your day with a variety of choices and an extra special set menu of hot plates to select...
  • Jonathan M
    Jonathan M
    Dec 2022 19 contributions
    ...We have been to this hotel twice before and both times have been good, however our latest stay has been horrific. Paying £200 a night for a hotel should guarantee you a basic such as hot water, especially when it is -1 degC outside, however that doesn’t seem to be the case at this hotel for two days running... Won’t be back, as fortunately with London there is so much choice!... I hope the hotel turns it around...
  • Darren D
    Darren D
    Dec 2022 761 contributions
    ...Our favorite cafe near the hotel was Paul's - a much cheaper breakfast option rather than the hotel...
  • dogloverkate
    dogloverkate
    Dec 2022 361 contributions
    ...At nearly £400 a night I think one can expect this However 2 double beds in our room, lots of space ; a decent cooked breakfast if you wanted it... Well done Team Indigo Kensington!...
  • Chiara Z
    Chiara Z
    Oct 2022 41 contributions
    ...she welcomed me the sweet Faozia who made everything simple and made me feel really at home, she professionally managed all my requests...
  • Derik
    Derik
    Oct 2022 5 contributions
    ...Barbara, Fauzia and Fatima all were extremely helpful as we had an early arrival and late departure. Would recommend Hotel Indigo for those couples looking for a high quality stay in a good part of town with a good price point...
  • Alan G
    Alan G
    Oct 2022 728 contributions
    ...On this experience, we should have booked room only and gone to the excellent Blackbird pub next door for a more enjoyable and value for money breakfast. I'm afraid we are unlikely to stay here again when next in London...
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Cleanliness
Spotless
Travelers consistently highlight the hotel's cleanliness, praising the spotless rooms, tidy common areas, and well-maintained facilities.
  • grillbatry
    grillbatry
    Aug 2023 155 contributions
    ...We booked an overnight stay after an event in the City and were thrilled with how comfortable, clean and friendly the hotel was... Our room was deliciously cold with excellent air conditioning, turned on before we checked in (which we greatly appreciated), mini bar with complimentary soft drinks and water) and a sublimely comfortable bed...
  • Alison D
    Alison D
    Aug 2023 2 contributions
    ...The rooms were beautiful, immaculately clean and the toiletries smelled amazing...
  • claire h
    claire h
    Aug 2023 11 contributions
    ...We received a very warm welcome on check in and found our room to be available early. The decor in the hotel was beautiful and everywhere was extremely clean and well maintained...
  • emms37
    emms37
    Jul 2023 196 contributions
    ...The hotel is across the road from Earls Court station and is very clean, quiet and comfortable... On this visit, I got a warm welcome in reception and allocated room 318 which is the quietest room I've stayed in!... There was a fridge in the room, free water and proper glasses!...
  • Lisa T Burke
    Lisa T Burke
    Jul 2023 5 contributions
    ...The room was cleaned wonderfully each day, the breakfasts were fabulous...
  • Dimka448
    Dimka448
    Apr 2023 292 contributions
    ...It is very comfortable, clean and family oriented hotel... The hotel is very clean, our floor housekeeper Iryna did a great job, keeping our two rooms clean every day...
  • jeremy_hartigan
    jeremy_hartigan
    Mar 2023 941 contributions
    ...We were attending a industry awards ceremony in Bayswater and due to train strikes ended up staying 3 nights at this hotel this week Our IHG loyalty entitled us to free Breakfast and Wi-fi Our room was clean and comfortable and serviced daily whilst we were out Breakfast was good with a selection of pastries, cold meats, cereals and hot food cooked to order We were not hugely impressed with the hot selection so chose the self service option which was good One minor point is that the Bean to Cup coffee machine dispensed 70% of a rather tasteless coffee The reception is petite but appealing with very pleasant staff We never experienced the restaurant There is no parking and when we enquired were directed to The Just Park App ...
  • cosmico83
    cosmico83
    Mar 2023 8 contributions
    ...My premium room was large (about 30 sqm, I believe), up to date with technology and pretty quiet; also, the cleanness was unmatchable, as it was in the whole facility, thanks to the Housekeeping Team (and Benita, in particular)...
  • Max L
    Max L
    Mar 2023 2 contributions
    ...You guys are fantastic 👍 The rooms are very nice and well kept, great design and atmosphere and also the breakfast is more and better than one would expect...
  • simply true
    simply true
    Mar 2023 198 contributions
    ...The room was clean and tidy with a very comfy bed and gave me a really great night's sleep Rhe service was one of the best I've had in a long time...
  • David L
    David L
    Mar 2023 1 contribution
    ...Other than that, the common areas are gorgeous, clean, lots of attention to details...
  • Paul L
    Paul L
    Feb 2023
    ...The hotel itself is spotlessly clean, with very good facilities, and each room has been tastefully and individually decorated to a modern boutique style...
  • Bonnie22_2007
    Bonnie22_2007
    Feb 2023 1 contribution
    ...The room was satisfactory with free beverages topped up and fresh linen and towels provided daily... The cleanliness of the room was good except for the large window area which in my opinion needs to be reviewed asap...
  • ANDREASSOL
    ANDREASSOL
    Dec 2022 1 contribution
    Our stay at the hotel was perfect we booked a room for all the family (4) and the room was spacious and clean with big bathroom...
  • Greg C
    Greg C
    Oct 2022 149 contributions
    ...The rooms are clean and modern, but relatively small... We were a bit troubled that staff came in and cleaned our room even though we had hung the "do not disturb" hanger on the door...
  • Louise P
    Louise P
    Oct 2022 2 contributions
    ...My cleaning person kept my room perfect!...
  • Chiara Z
    Chiara Z
    Oct 2022 41 contributions
    ...everything perfect, very clean room (which for London is saying something), abundant breakfast and really kind and prepared staff...
  • Mishaa
    Mishaa
    Oct 2022 2 contributions
    ...So clean and comfortable Fridge with free drinks...
  • Ionela S
    Ionela S
    Sep 2022 1 contribution
    ...Reception staff are very helpful especially Barbara, gave us great recommendations and helped us with all our needs 😊 The room was stylish and tidy...
  • E Russell Duffy
    E Russell Duffy
    Sep 2022 1 contribution
    ...The rooms are spotless and the hotel breakfast was the best we had thru England...
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Service
Attentive
Travelers frequently highlight the hotel's friendly, courteous, and professional staff, along with efficient service, special assistance, and prompt resolution of issues.
  • AMcE1965
    AMcE1965
    Jul 2023 3 contributions
    ...You cannot change the temperature yourself... They told me that AC does not go below 21 degrees so they gave me an in room portable AC machine...
  • Voyager603180
    Voyager603180
    Jul 2023 1 contribution
    ...I have called hotel directly to make a booking and night staff booked a day use room for me and he was very helpful. However, as soon I arrived I got the bad impression... Reception staff was not friendly at all and blame me for not booking online and why I called hotel in the night to book a room... is their a policy that you cannot book room on the phone and getting negotiated and pre-agreed time and price from the staff ?... Room were good, welcoming and communication with guest is terrible ,staff need more training on how to be more friendly with guest and make them comfortable...
  • David E
    David E
    May 2023 1 contribution
    ...Apostolia helped us with breakfast each day, recommending sites, food selection and a great conversations about the area and made our stay memorable in the best way...
  • Jill M
    Jill M
    Apr 2023 1 contribution
    My husband and I stayed at the Hotel Indigo London Kensington for an anniversary trip... The hotel staff were excellent - professional and very attentive... Yahaea answered questions about places to visit in London and graciously accommodated our need for the AC to be turned on in our 5th floor room... We arrived just after midnight the first night and Richard kindly reopened the bar and made my husband a much needed drink... Maria served breakfast each morning with a smile and swift efficiency... We also enjoyed a night cap and dessert several evenings after long days walking around London... On these evenings, Hanna was our server and bartender... The staff were professional, kind and many went above and beyond my expectations... If we travel again to London, we will definitely stay at Hotel Indigo London Kensington again...
  • simply true
    simply true
    Mar 2023 198 contributions
    ...As soon As you walked through the doors you were met with a warming smile and straight away you felt relaxed by both of the gentlemen on reception. Melind was very helpful, and his colleague Yahaea took care of my booking in a very professional manner... The room was clean and tidy with a very comfy bed and gave me a really great night's sleep Rhe service was one of the best I've had in a long time...
  • jeremy_hartigan
    jeremy_hartigan
    Mar 2023 941 contributions
    ...Evie and I are regular IHG guests and have a Diamond Elite Loyalty Card. We were attending a industry awards ceremony in Bayswater and due to train strikes ended up staying 3 nights at this hotel this week Our IHG loyalty entitled us to free Breakfast and Wi-fi Our room was clean and comfortable and serviced daily whilst we were out Breakfast was good with a selection of pastries, cold meats, cereals and hot food cooked to order We were not hugely impressed with the hot selection so chose the self service option which was good One minor point is that the Bean to Cup coffee machine dispensed 70% of a rather tasteless coffee The reception is petite but appealing with very pleasant staff We never experienced the restaurant There is no parking and when we enquired were directed to The Just Park App ... Two of the three waitresses had little or no knowledge of the menu All in all a nice hotel that with some minor improvements would benefit greatly...
  • ss77
    ss77
    Mar 2023 276 contributions
    ...Check in was quite efficient with a friendly member of staff... The restaurant where I ate breakfast the two mornings I was there was nice and my cooked breakfast was really tasty...
  • Vicki H
    Vicki H
    Mar 2023 2 contributions
    ...We stopped by hours before check-in time to see if we could leave our bags while we toured London. Rakesh at the front desk was amazing!... He not only was able to stow the bags, he told us to grab a coffee and come back in 30 mins, during which time he arranged for early check-in and gave us a choice of rooms... Rakesh was so kind and truly went above and beyond to make us comfortable...
  • vicki m
    vicki m
    Mar 2023 18 contributions
    ...The entire staff from the front desk to the dining area and housekeeping are attentive, professional and in a nutshell.....KIND... It is also on the Piccadilly Line which operates to an from Heathrow.....that is HUGE!...
  • cosmico83
    cosmico83
    Mar 2023 8 contributions
    I have nothing but praise words for the team that made me feel welcome and pampered for five days, starting from Daniel who allocated such a lovely room for me, and Yahaea who checked me in fast and efficiently, with the friendly attitude I learned to love throughout my stay in our late night chats. In daytime, all the front desk staff was most helpful with tips, assistance and broad smiles (special thanks to Emma, Amy, Faozia and Barbara)... My premium room was large (about 30 sqm, I believe), up to date with technology and pretty quiet; also, the cleanness was unmatchable, as it was in the whole facility, thanks to the Housekeeping Team (and Benita, in particular)... I really enjoyed my breakfasts, both for the wide range of choices and the quality of the hot food and beverages served, not to mention the splendid attitude of the F&b team, always pleasant and welcoming in such a high-paced setting (special shout out to Alicia, so nice and guest-oriented in her service)... I must, ultimately, thank Stewart for helping me set the Chromecast of my room TV and providing security... It does not come cheap but the price is correct according to the facility, the area where it's placed and the closeness to the Piccadilly Line, excellent connection both to the city center and Heathrow airport...
  • Paul L
    Paul L
    Feb 2023
    We often stay at this hotel due to its easy and direct connection, via the Tube station situated across the road, to Heathrow Airport. It’s also located in a reasonably safe, busy and diverse district of central London... The reception desk staff and those working at breakfast were always most efficient and very willing to help and assist whenever required... Finally, we’d like to mention by name Lina on weekend breakfast duty who possesses a very positive and cheerful disposition and for whom nothing was too much trouble ….. this really enhanced the enjoyment of our stay at this excellent hotel...
  • sirharry_8
    sirharry_8
    Feb 2023 20 contributions
    ...Room was cosy, clean and modern looking with great facilities... The reception team were very friendly and helpful and knowledgeable about area... Barbara in particular was a lovely, friendly and helpful lady... I am gluten intolerant but had bread etc provided... The cooked breakfast was so good and filling that we didn’t eat again until early evening... Once again, the breakfast staff were brilliant offering great service... Alicia who welcomed us every morning was a delight... She was so happy and cheerful and always ensured we were well looked after and had prompt service...
  • Bonnie22_2007
    Bonnie22_2007
    Feb 2023 1 contribution
    ...The breakfast was superb and really set you up for the day and the power rain shower was amazing. We stayed in a Queen bed premium room with view out to Barkston Gardens, which I had requested, for 3 nights... The room was satisfactory with free beverages topped up and fresh linen and towels provided daily...
  • Fady Mallat
    Fady Mallat
    Jan 2023 8 contributions
    ...The warm welcome and excellent services and assistance provided by Amy and Faozia at reception were really outstanding. Also the breakfast buffet was very rich and I have to say that Marya, Lina, Cherry, Richard, Nathan were all extremely attentive and very helpful to make the breakfast very pleasant... I can say that with such a professional and attentive staff and high quality of services the Indigo Kensington is a great boutique hotel which I recommend to anybody visiting London... I will certainly return there on my next trip to London with immense pleasure...
  • Grace
    Grace
    Dec 2022
    ...The staff here are very nice, especially Yahaea helps me a lot. When the air conditioner didn't work and it is freezing cold, he helps to change another room , turn on the AC and check if it is warm enough... He makes me feel warm and happy and acts like an old friend...
  • USATravelerUK
    USATravelerUK
    Nov 2022 40 contributions
    ...Charming hotel, less than 5 minutes walk from Earl's Court underground station. (It should be noted, Earl's Court station is on a direct line to Heathrow)... Hotel staff were wonderful, scrambled eggs at breakfast were greasy, and could have used some cheddar cheese melted into them...
  • Brad Irvine
    Brad Irvine
    Nov 2022 9 contributions
    We checked into 4 rooms, all rooms apart from 1 was ready but checked into the 3 rooms. Rooms felt very homely and the complementary drinks in the fridges was a nice touch... We only had to wait 30 minutes for our final room which was worth the wait... Overall a great stay and very accessible for the tube also...
  • Beverly Y
    Beverly Y
    Nov 2022 85 contributions
    ...The front desk gentleman on 17/11 was very courteous and helpful. The front desk lady Victoria was also helpful... The team serving breakfast was extremely helpful on 17/11-18/11... The full Monty breakfast was tasty and hot from the kitchen... The location of the hotel near Earl Court Station is very convenient to and from Heathrow via Piccadilly line...
  • will b
    will b
    Oct 2022
    ...I will come back again to try more of the dishes, highly recommend to anyone staying in the area , really enjoyed the food and Sara the bar manager was so helpful ...
  • Chiara Z
    Chiara Z
    Oct 2022 41 contributions
    ...it is my second time at the indigo hotel and not even this time have betrayed my expectations. everything perfect, very clean room (which for London is saying something), abundant breakfast and really kind and prepared staff... she welcomed me the sweet Faozia who made everything simple and made me feel really at home, she professionally managed all my requests... I always recommend it and I hope to be able to return !!...
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Well-appointed
Guests appreciated the hotel's convenient location and well-equipped rooms. They praised the breakfast and friendly, helpful staff.
  • David E
    David E
    May 2023 1 contribution
    ...We stayed a few days the location was a few steps from Earls Court station, which was perfect for visiting central London. Apostolia helped us with breakfast each day, recommending sites, food selection and a great conversations about the area and made our stay memorable in the best way...
  • Robert V
    Robert V
    Mar 2023 10 contributions
    Super friendly, lovely hotel. Rooms are quite large for London, and the recent refurbishment makes for a much nice bar experience in the evening... Location is perfect, in the sense that while the area isn't brilliant you have a slew of simple dining options, supermarkets in the area, and most importantly a major tube hub a short walk away... On check in, the impeccably dressed Faozia will take good care of you... Fridges in all the rooms means you can stock your room with your own beverages, or nip down to the bar where the amazing Sara will mix you up something tasty...
  • simply true
    simply true
    Mar 2023 198 contributions
    ...Well by chance I came across the little hotel tucked away in Earl's Court. As soon As you walked through the doors you were met with a warming smile and straight away you felt relaxed by both of the gentlemen on reception... The room was clean and tidy with a very comfy bed and gave me a really great night's sleep Rhe service was one of the best I've had in a long time...
  • jeremy_hartigan
    jeremy_hartigan
    Mar 2023 941 contributions
    ...We were attending a industry awards ceremony in Bayswater and due to train strikes ended up staying 3 nights at this hotel this week Our IHG loyalty entitled us to free Breakfast and Wi-fi Our room was clean and comfortable and serviced daily whilst we were out Breakfast was good with a selection of pastries, cold meats, cereals and hot food cooked to order We were not hugely impressed with the hot selection so chose the self service option which was good One minor point is that the Bean to Cup coffee machine dispensed 70% of a rather tasteless coffee The reception is petite but appealing with very pleasant staff We never experienced the restaurant There is no parking and when we enquired were directed to The Just Park App . This offers a variety of private parking options but the closest I could book was one mile away One improvement I would like to suggest is that when guests arrive some assistance with Luggage would be appreciated... Two of the three waitresses had little or no knowledge of the menu All in all a nice hotel that with some minor improvements would benefit greatly...
  • ss77
    ss77
    Mar 2023 276 contributions
    ...I stayed here for two nights whilst in the area for business. The hotel is a good location, not far from the tube, near restaurants, bars and shops and a good base for central London... Check in was quite efficient with a friendly member of staff... The restaurant where I ate breakfast the two mornings I was there was nice and my cooked breakfast was really tasty...
  • Mark E
    Mark E
    Mar 2023 5266 contributions
    ...Good location and smart decor coupled with a friendly welcome, what could go wrong? Well, the shower barely worked properly, there were defective lights on the bedroom, the vanity mirror in the bathroom was broken and the bathroom heated mirror was set so high you’d need to be 7 ft tall to use it...
  • Vicki H
    Vicki H
    Mar 2023 2 contributions
    ...He not only was able to stow the bags, he told us to grab a coffee and come back in 30 mins, during which time he arranged for early check-in and gave us a choice of rooms. Rakesh was so kind and truly went above and beyond to make us comfortable... The room is great and we’re really enjoying our stay...
  • funkygirl24004
    funkygirl24004
    Feb 2023 6 contributions
    It was my first time staying in the Indigo Hotel in Kensington and I'm very satisfied woth my stay... Especially Barbara, I didn't know the area very well and wanted to go for a morning walk, and she has recommended my route and drew it out for me... I also really enjoyed the breakfast, the selection was great... Various fruits, cereal, pastries and hot menu you could order from if you fancied something different...
  • Paul L
    Paul L
    Feb 2023
    We often stay at this hotel due to its easy and direct connection, via the Tube station situated across the road, to Heathrow Airport. It’s also located in a reasonably safe, busy and diverse district of central London... The hotel itself is spotlessly clean, with very good facilities, and each room has been tastefully and individually decorated to a modern boutique style... Breakfast is individually prepared to order, with a varied continental style option as a buffet... The reception desk staff and those working at breakfast were always most efficient and very willing to help and assist whenever required...
  • sirharry_8
    sirharry_8
    Feb 2023 20 contributions
    ...Room was cosy, clean and modern looking with great facilities. Hotel is ideally placed for tubes, places to eat and drink and easily accessible to other parts of London... The reception team were very friendly and helpful and knowledgeable about area... We only ate breakfasts at the Indigo but these were really delicious and we were spoilt for choice... I am gluten intolerant but had bread etc provided... The cooked breakfast was so good and filling that we didn’t eat again until early evening... Alicia who welcomed us every morning was a delight... She was so happy and cheerful and always ensured we were well looked after and had prompt service...
  • Bonnie22_2007
    Bonnie22_2007
    Feb 2023 1 contribution
    ...It is in a prime location for all activities in London as you are 1 minute walk from Earl's Court tube station and a 30 minute tube ride from Heathrow. The breakfast was superb and really set you up for the day and the power rain shower was amazing... We stayed in a Queen bed premium room with view out to Barkston Gardens, which I had requested, for 3 nights... The room was satisfactory with free beverages topped up and fresh linen and towels provided daily... Although this room had good amenities I feel the "premium" description does not match the room provided... Deapite this, overall this hotel is very good value for money and I would stay here again...
  • Alexander S
    Alexander S
    Jan 2023 1 contribution
    ...Great vibes from the start, staff are full of smiles, helpful and fully engaged in the process of making the stay as pleasant as possible. Comfortable and well designed bedroom and bathroom... Shout out to the charming Marya, Lina and Nathan who looked after us in the dining area...
  • ANDREASSOL
    ANDREASSOL
    Dec 2022 1 contribution
    ...Our stay at the hotel was perfect we booked a room for all the family (4) and the room was spacious and clean with big bathroom. Everyone at the hotel was friendly and trying to make our stay exceptional... Special thanks to Mihalis and Giovanna at the breakfast who made us feel special!!!... The breakfast had everything to charge you and start your day with a variety of choices and an extra special set menu of hot plates to select...
  • USATravelerUK
    USATravelerUK
    Nov 2022 40 contributions
    ...Charming hotel, less than 5 minutes walk from Earl's Court underground station. (It should be noted, Earl's Court station is on a direct line to Heathrow)... A few feet down a quiet street, with a small park across Barkston Gardens... Hotel staff were wonderful, scrambled eggs at breakfast were greasy, and could have used some cheddar cheese melted into them...
  • Brad Irvine
    Brad Irvine
    Nov 2022 9 contributions
    ...Rooms felt very homely and the complementary drinks in the fridges was a nice touch. We only had to wait 30 minutes for our final room which was worth the wait... Overall a great stay and very accessible for the tube also...
  • Beverly Y
    Beverly Y
    Nov 2022 85 contributions
    I have booked and stayed in the premium room for 4 nights... The front desk lady Victoria was also helpful... The team serving breakfast was extremely helpful on 17/11-18/11... The full Monty breakfast was tasty and hot from the kitchen... The location of the hotel near Earl Court Station is very convenient to and from Heathrow via Piccadilly line...
  • Greg C
    Greg C
    Oct 2022 149 contributions
    ...The rooms are clean and modern, but relatively small. The bathroom was equipped with both a shower and a bath tub, but there wasn't a lot of shelf space in the bathroom... On the plus side, the hotel is very near the Earl's Court tube station, and that basically makes London very accessible... Just tap your chipped credit or debit card on the reader, and you will save a lot of money traveling on the tube.)...
  • Mishaa
    Mishaa
    Oct 2022 2 contributions
    A great location and a lovely hotel. Perfect location while in city , stones throw from Earl’s Court station... Exquisite boutique room with everything needed... So clean and comfortable Fridge with free drinks... Amazing staff and wow the breakfast perfect base while in city... Amazing new dinner menu with wine and cocktails tried fish n chips, beef and vegetables, chicken wings and curry we all loved every bit of it...
  • Elaine V
    Elaine V
    Sep 2022 2 contributions
    Transportation at Earl's Court was a short walk away from Hotel Indigo... The Natural History Museum is also within walking distance... The room was very comfortable and tastefully decorated... The breakfast, if a person would choose to include it as part of his/her stay, was delicious... The wait staff were friendly and helpful...
  • Kentishman71
    Kentishman71
    Sep 2022 90 contributions
    The hotel is very convenient for Earls Court Tube and is my preferred go to hotel... As a regular I am greeted by name which is a really nice touch... The breakfast is very good quality and a good range of items to suit all tastes... The bathrooms are excellent and I always sleep really well...
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TomBooze wrote a review Dec 9
Cardiff, United Kingdom476 contributions
+1
I often stay here when away with work in London, close to plenty of places to eat and the district line to get around London. The rooms I’ve stayed in alone and when staying here with my wife have always been good. Plenty of room, often complimentary drinks, and comfortable beds. The sound proofing is also pretty good. Lots of storage space too. The staff are always great and there’s a nice space to eat or work in the lobby/restaurant/bar. The breakfast is the usual selection of continental and cooked, with a decent quality. I’ve always found that the staff at breakfast are great and will make a nice decaf coffee for me rather than pointing to the granulated coffee like in many places. Overall a great place to stay.
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Date of stay: November 2023Trip type: Traveled solo
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chasingbeauty wrote a review Jun 2023
Hong Kong, China3 contributions
Hotel's Favorite
Love this hotel. Decor is stylish, warm and inviting. Comfy room. Best of all - the staff esp Yahaea went above and beyond to take care of us and made us feel very welcome. Very grateful to have met him. 5 stars and more for Yahaea!
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Date of stay: June 2023
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Trip type: Traveled solo
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Response from Himadri Bhattacharjee, General Manager at Hotel Indigo London - Kensington, An IHG Hotel
Responded Jun 23, 2023
Dear chasingbeauty Thank you for your wonderful review of your stay at Hotel Indigo London- Kensington. We are delighted to read your kind words about our hotel, our staff and special mention about Yahaea. Rest assured that your review will be shared with Yahaea and other team members to acknowledge their commitment to make your stay memorable. We strive to provide our guests with a comfortable and enjoyable experience, and we're delighted that we were able to exceed your expectations. We appreciate your feedback and looking forward to welcome you back to our hotel in the future. Thank you for choosing to stay with us and recommending our hotel for the future visit. Regards Team Indigo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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旭 張 wrote a review Dec 8
1 contribution
Warm hotel with amazing staff - Roger, Richard, Nathan, Aliaa, Annie are great. Hotel location very convenient - 3 minutes walk to Earl’s court station and M&S supermarket. Will definitely come back again
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Date of stay: December 2023
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Trip type: Traveled on business
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Karagat wrote a review Dec 5
Gdansk, Poland3 contributions
This was the second time at this hotel. Indigo Hotel is small and very pleasant hotel. Beautiful area. Near Earls Court Underground. Very helpful and committed service. Very good breakfasts. Smiling and efficient service, especially Richard 😉 I recommend it!
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Date of stay: November 2023
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Trip type: Traveled with family
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Hassan wrote a review Dec 3
Saudi Arabia85 contributions
I enjoyed my stay in this lovely hotel, kindness of the people here giving me the feel of home, the hotel services was great, the food was delicious, the staff were very friendly and welcoming, they were always offering to help thank you Roger and Gaby.
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Date of stay: December 2023Trip type: Traveled solo
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HeatherAnn P wrote a review Dec 3
Thornton, Colorado7 contributions
Our room in second floor was quite nice for last 4 nights. However, we had the room from hell on night 1 in the basement. It was next to the laundry room and below the kitchen. One sliver of a window to crank your head to search for natural light. There was standing water on floor, lots of covered up ceiling water stains, & a very loose toilet seat. Not enjoyable. Next morning insisted on moving to a room we had booked. They did move us. Highlight was the wait staff during our morning breakfast (which is good & worth the add’l $). We particularly liked Roger; he & Anjie were on top of it! Great location as well. We would stay here again.
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Date of stay: December 2023
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Trip type: Traveled as a couple
Room Tip: You may have to push to get the room you booked. The basement room we had is a huge NO GO.
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Global17194615218 wrote a review Dec 1
1 contribution
Traveling in the UK the with family and a 5-month old baby. Always like to stay at Indigo Kensington for its good location. Also, Daily breakfast made better by Roger and Nelly! Will come back and highly recommend.
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Date of stay: December 2023
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Trip type: Traveled with family
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funkygirl24004 wrote a review Nov 2023
6 contributions
It's a great hotel to stay in! The location is great, plenty of shops and restaurants within walking distance, closest underground station is less than 5min away, you can get to various museums and parks within 30min walk, which I think is awesome. My stay was made even better by the little touches by the team. I especially wanted to thank Roger and Hannah who made my stay great. Thank you guys!
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Date of stay: November 2023
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Trip type: Traveled solo
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Scott G wrote a review Nov 2023
Scarborough, Maine2 contributions
The whole staff was great! Incredibly attentive and kind! Thanks Nelly, Roger, and Gabriela! The food quality was solid and the atmosphere was very pleasant. I love the neighborhood feel of the hotel and the safety of the surrounding area.
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Date of stay: November 2023Trip type: Traveled as a couple
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emms37 wrote a review Nov 2023
Chorley, United Kingdom196 contributions
+1
Another great stay at Hotel Indigo. I try and stay at the hotel if I am on business in London as it is near Earls Court Tube, and has comfy beds. Another wonderful stay this time and I was given a room at the very top of the hotel which was huge, had velux windows looking out over London, and a great shower. There was also a fridge with water and soft drinks. It was really quiet as there was only one room next door. There is no lift to the top floor and I do have mobility issues but I was OK for a night. It may be good to ask customers before assigning rooms if they can manage stairs, but equally, I should have added a note to my booking. The receptionist who checked me in was very helpful and polite. I was recognized as a Platinum member of IHG. My breakfast was good the following day and I will return when I can.
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Date of stay: October 2023
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Trip type: Traveled on business
Room Tip: some rooms have stairs to access them
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PRICE RANGE
$199 - $345 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barkston garden london
LOCATION
United KingdomEnglandLondonEarls Court / South Kensington
NUMBER OF ROOMS
100
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HOTEL INDIGO LONDON - KENSINGTON, AN IHG HOTEL - Updated 2023 Prices & Reviews (England)

Frequently Asked Questions about Hotel Indigo London - Kensington, An IHG Hotel
Which popular attractions are close to Hotel Indigo London - Kensington, An IHG Hotel?
Nearby attractions include Tardis Police Box (0.05 miles), Earl's Court (0.2 miles), and Evans and Peel Detective Agency (0.1 miles).
What are some of the property amenities at Hotel Indigo London - Kensington, An IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo London - Kensington, An IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Indigo London - Kensington, An IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
What are some restaurants close to Hotel Indigo London - Kensington, An IHG Hotel?
Conveniently located restaurants include Flora Indica, Over Under Earl's Court, and Orjowan.
Are any cleaning services offered at Hotel Indigo London - Kensington, An IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Indigo London - Kensington, An IHG Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Indigo London - Kensington, An IHG Hotel?
Many travelers enjoy visiting Houses of Parliament (2.9 miles), Churchill War Rooms (2.8 miles), and Westminster Abbey (2.8 miles).
Is Hotel Indigo London - Kensington, An IHG Hotel accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.