The Gainsborough Hotel
587 reviews
#929 of 1,157 Hotels in London
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7-11 Queensberry Place South Kensington, London SW7 2DW England
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About
#929 of 1,157 hotels in London
Location
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Value
Imagine an English country home magically whisked to the most exclusive London borough, and you have The Gainsborough. Named after the celebrated artist, The Gainsborough combines the attractive style of bygone days with an easy informality. To stay here is to enjoy London of fashionable South Kensington, Harrods, the restaurants and antique markets, pubs and delightful backwaters of Chelsea and Knightsbridge. You are at the heart of the capital's culture too with great museums - Science, Natural History, the Victoria & Albert - nearby; and for music lovers, the glorious Royal Albert Hall is just minutes away. The well-stocked lounge bar is the spot for a leisurely drink or a snack from the light menu. With 24-hour room service, butlers on immediate call and a reception ever ready to meet your needs, nothing is too much for our attentive staff.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Nightclub / DJ
Baggage storage
Newspaper
24-hour front desk
Dry cleaning
Laundry service
Wifi
Breakfast buffet
Non-smoking hotel
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Room features
Safe
Iron
Coffee / tea maker
Flatscreen TV
On-demand movies
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish and 8 more
Location
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100Great for walkers
Grade: 100 out of 100
172Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
Contact
7-11 Queensberry Place South Kensington, London SW7 2DW England
Getting there
Gloucester RoadUnderground5 min
Earl's CourtUnderground15 min
Rental CarsSee rental cars from $22/day
587Reviews1Q+A99Room tips
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Nice room, though a bit noisy at night as it was at the front of the hotel. Spa was lovely and relaxing, and not too busy. (Unlike Bath Thermae Spa). Breakfast was delicious. Had a wonderful stay. A few minor gripes: had to ask for things to be restocked in the complimentary mini bar. Also, staff on iPhones a lot. Surely an establishment such as this should have a ‘no phones at work’ policy?
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Date of stay: January 2020Trip type: Traveled solo
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Wouldn’t recommend this hotel at all. Made a complaint about how noisy it was both nights with drunks walking past shouting until all hours and had no apology at all. Extremely expensive and service was awful. Waited half hour to order breakfast and it was cold. Don’t waste your money.
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Date of stay: April 2019Trip type: Traveled as a couple
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+1
We booked this hotel for a weekend in London visiting the Museums. The location is excellent just a few hundred meters from the Natural History, Science and V&A museums and close to Kensington High Street. Unfortunately the photos on the website and some on here must have been taken in the 1960's when it was last decorated and possibly cleaned. Dilapidated is an under statement. It was awful and dirty please refer to the attached photos. I would never take my family to such a place again, I suggest you avoid likewise
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Date of stay: October 2018Trip type: Traveled with family
Value
Rooms
Service
Room Tip: Simply avoid this dump
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I booked this hotel online, and it looked a nice cosy vintage place from the pictures. When we arrived, the room wasn't ready for checkin, but that was normal, so we left our luggage and went our way. Around 6pm, we came back to the hotel, and received our key and room number (4th floor). As we had shopped a lot during the day, and the elevator is TINY, we went a first time up with only our purchases. When entering the room, at first, I was a bit disappointed, but well... While my travel partner went down again to retrieve the suitcases (one at a time, because you couldn't fit both medium-sized suitcases in the elevator), I had some time to look around the room, and become disgusted by the room. - Bathroom was hardly worthy of that name. Tiny shower was moldy. "Sink" is something that people have in their garage to empty buckets of cleaning water in. - Room was freezing cold. NO heating, and two portable A/C/ fan things. One was connected to the outside through a hole in the window, a hole that wasn't properly sealed, so lots of cold coming through said hole. When asking the reception desk about the heating issues (it was literally freezing outside), they said that the heating only got turned on after 7pm, but they could bring us a little electrical heater. No, thank you, I find those a fire hazard, and WTF is this no heating until 7pm during a winter in London thing?? - Furniture was old, and was probably not dusted in the past 12 months. - etc etc etc By that time, I was so done and disgusted by this hotel, that we asked a refund and said there was no way we were going to stay at that place. No, not even in a different room. A hotel that says it has 4 stars and then puts guests in such a disgusting room is not a place I want to stay at. After a long discussion, and phone calls to the manager etc etc (and a lot of time spent in a freezing lobby), they promised us a refund. After a couple of elevator trips, we had all our stuff downstairs again. TG for smart phones, booking sites, and taxis, and 20 minutes later we were in a nice clean hotel WITH heating and a clean bathroom. This place is to be avoided at all cost.…
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Date of stay: December 2018Trip type: Traveled with family
Value
Cleanliness
Service
Room Tip: AVOID at all cost
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+1
My friend & I met in London for a girlie shopping trip and picked this hotel for its location. We had booked a twin room but when we arrived were given a ‘small double’ bed to share & were told they had nothing else to offer us! The bed was ridiculously small but in addition to this, the bed as extremely uncomfortable & had springs poking out of it and was lumpy! The pillows were the thinnest pillows in existence and were not comfortable even when folded up on top of each other. We read a few reviews beforehand so we were expecting it to be a little run down, but this place was an absolute dive! The carpet was old & looked as if it would fall to pieces of it had a Hoover go over it! There were chunks out of the walls and the plug sockets were wobbling out of the walls when we plugged in our straighteners! The taps were rusted so badly they had given up cleaning them and the shower was a 1970s plastic hose that kept moving with the pressure of the water. There was one window with the tackiest/grotty broken blinds permanently closed as there was a brick wall outside the window! The air con didn’t work and the rooms were like saunas as when we were complaining about ours, the girls in the room next door were at reception complaining about their room also being way too hot. The bedroom itself was tiny but it had the hugest tv & wardrobes in there but with the smallest bed... It just didn’t seem to work as somewhere to sleep, because it was so so uncomfortable, dirty & make shift. All the furniture was mis-matched and it almost looked as if it was a caretakers closet that had been made into a bedroom last minute?!! All we wanted was a central place to sleep as we were not planning on spending much time in the hotel apart from getting ready to go out! But even this didn’t work as the walls were so thin it was constantly noisy & uncomfortable!! So we had no sleep at all and had to go for a massage the next morning as our backs were so bad from being uncomfortable all night! As a bare minimum all you really need from a hotel is a comfy bed, decent pillows and clean towels/sheets! This was NOT achieved at this hotel!!! We would not stay here again or recommend it to anyone! …
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Date of stay: December 2018Trip type: Traveled with friends
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ALSO KNOWN AS
gainsborough hotel london
LOCATION
United KingdomEnglandLondonSouth Kensington
NUMBER OF ROOMS
49
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Claim Your Listing Frequently Asked Questions about The Gainsborough Hotel
Which popular attractions are close to The Gainsborough Hotel?
Nearby attractions include V&A - Victoria and Albert Museum (0.2 miles), Natural History Museum (0.1 miles), and South Kensington (0.1 miles).
What are some of the property amenities at The Gainsborough Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
What food & drink options are available at The Gainsborough Hotel?
Guests can enjoy a lounge during their stay.
What are some restaurants close to The Gainsborough Hotel?
Conveniently located restaurants include CERU, Light of India, and Pizzetta Pizza.
Are any cleaning services offered at The Gainsborough Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Gainsborough Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Greek, and Arabic.
Are there any historical sites close to The Gainsborough Hotel?
Many travelers enjoy visiting Churchill War Rooms (2.1 miles), Tower of London (4.5 miles), and Houses of Parliament (2.3 miles).