The Gainsborough Hotel

The Gainsborough Hotel

Traveler (281)
Panorama of the Deluxe Double Room at The Gainsborough Hotel
360
Panoramas (10)
Recently renovated Rooms
Room & Suite (290)

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Avg. $73 /night, 2/10 - 2/11
$224
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$149
per night
$73
per night

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About

#822 of 1,161 hotels in London
Location
4.3
Rooms
2.5
Value
2.8
Cleanliness
3.0
Service
3.1
Sleep Quality
2.9
Recently refurbished 4* Hotel in South Kensington London. Imagine an English country home magically whisked to the most exclusive London borough, and you have The Gainsborough. The London artist Sasha Bowles has incredibly decorated the lobby, taken inspiration from the elegance of Gainsborough’s paintings. To stay here is to enjoy London's fashionable South Kensington, Harrods, the restaurants and antique markets, pubs and delightful backwaters of Chelsea and Knightsbridge. You are at the heart of the capital's culture too with great museums - Science, Natural History, the Victoria & Albert - nearby; and for music lovers, the glorious Royal Albert Hall is just minutes away. The well-stocked lounge bar is the spot for a leisurely drink or a snack from the light menu. With 24-hour room service, butlers on immediate call and a reception ever ready to meet your needs, nothing is too much for our attentive staff.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Baggage storage
Newspaper
24-hour front desk
Dry cleaning
Laundry service
Breakfast buffet
Non-smoking hotel
Room features
Safe
Coffee / tea maker
Flatscreen TV
On-demand movies
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
Languages Spoken
English, French, Russian, Spanish and 8 more

Location

7-11 Queensberry Place, London SW7 2DW England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
Heathrow Airport
12.1 mi
See all flights
Gloucester Road
5 minUnderground
3.0
3.0 of 5 bubbles669 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Gainsborough Hotel enjoys acclaim for its exceptional cleanliness and friendly staff, with guests frequently highlighting the well-kept rooms and efficient service. While the prime location near South Kensington tube station and local attractions is a hit among visitors, opinions on value and amenities are divided; some appreciate the cozy atmosphere and basics like good coffee, while others point out basic amenities and overpriced rooms. Room comfort is praised, though noise and maintenance issues are noted by a few.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Helpful
Amenities
Satisfactory

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Detailed Reviews
Ange516 wrote a review Jun 2024
New York
3.0 of 5 bubbles
I stayed here for 4 nights in a double room and would give the hotel 5 stars for location - it’s less than 5 mins from South Kensington tube station (Piccadilly, Circle, District Lines), close to several buses and very close to the Natural History Museum, Victoria and Albert Museum, Kensington Park etc. - really incredibly convenient. It’s a lovely neighbourhood as well with lots of cute restaurants and shops. I was glad I booked a double room, it was spacious, clean, with a big window and desk and a comfy bed. They provide water every day, and there’s a kettle in the room as well. Staff was helpful and the internet worked well.
On the downside, the sink was tiny with a slight sewage smell, no proper hooks in the bathroom, water pressure in the shower was low, no desk lamp, the cabinet for the minibar fridge was empty and iron only available on request. The room I had was right next to the lift which was quite noisy and the curtains weren’t proper black out curtains. The breakfast was ok, it’s across the street in the slightly tacky sister hotel but you have to pay extra for espresso-based coffees and I would have liked more fresh fruit. The hotel is very perfumed but luckily that wasn’t the case in my room. My colleague booked a budget room which was in the basement (if you could follow the maze of corridors) and it had a strong sewage smell. The hotel was kind enough to move her to another room.
So, all in all I it was a good base for me but for $200/night nothing special at all.
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Date of stay: June 2024Trip type: Traveled on business
Room Tip: Avoid room 404 next to the lift which is noisy and sink is tiny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Schmid, General Manager at The Gainsborough Hotel
Responded Jun 18, 2024
Dear Angelika M, Thank you very much for your review. Whilst we are happy to note that you appreciated the complimentary amenities we offer to our guests, I am sorry to read that you were not entirely happy with the layout of your room. Our Maintenance Team is currently looking into your feedback. With kind regards, Sarah Schmid Hotel Manager
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jnich0lls wrote a review Dec 2024
London, United Kingdom
2.0 of 5 bubbles
Oh dear. For a hotel in a lovely location, it's sadly not worth it.

When I arrived, the bed sheet was very obviously ripped and had been left that way by housekeeping.

The walls are so thin you can hear the speech and tv of the person next door, as well as road noise which is a little more expected.

But more importantly, the shower is not useable. It's large enough for a 10 year old child but no larger.

When I brought this to the attention of the staff at the hotel and told them l'd needed to shower at a local gym in order to wash my hair, I was offered an immediate cancellation of my booking without fee. So essentially told I could leave. Since this was December in London, I unfortunately could not.

The staff took my contact details and told me I would be contacted but I have not been. Would not recommend staying here.
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Date of stay: December 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Schmid, General Manager at The Gainsborough Hotel
Responded 4 weeks ago
Dear jnich0lls, Thank you very much for sharing your feedback following your stay at The Gainsborough Hotel. I have tried to contact you on the e-mail my colleague provided me with, but it sadly bounced back. Should you wish to discuss the matter further, kindly contact us on Reception@thegainsboroughhotel.co.uk With regards to your feedback I am very sorry to learn that our shower facility made it impossible for you to wash your hair. This is truly feedback I have not heard from any other guest before. I once again sincerely apologies for the inconvenience caused. As we were fully booked at the time of your stay, my team sadly was unable to offer you another room. As you mentioned, they went ahead and offered you a refund in case you wanted to find another hotel. I am once again very sorry that this option was not suitable either. With kind regards, Sarah Schmid Hotel Manager
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
Dave B wrote a review Mar 2024
Accrington, United Kingdom
3.0 of 5 bubbles
The location of the hotel is very good. Just a 2 minute walk to South Kensington tube station. We were given a basement room and to get to it with suitcases wasn't the easiest thing to do. Room was a decent size, but TV not working, No fridge/mini bar, no telephone, so we couldn't ring reception and ask for anything, even though we were told to dial 0 on our phone for room service, so we had to walk up and down stairs to ask for anything. Shower had a large split in the tray and would have cut anyone who caught it getting in and out of the shower. Continental breakfast was served in another hotel just across the road, but we didn't bother with it, and instead went to the lovely friendly cafes which are plentiful around the area. The reception staff were friendly and the booking in was easy enough and they kept our luggage safe as we had a late train journey on leaving day.
The hotel lacks any soul, and feels empty, bland and depressing but is in a great area. Not worth the money and I don't think we would return.
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Date of stay: March 2024
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Schmid, General Manager at The Gainsborough Hotel
Responded Mar 14, 2024
Dear Daveb4429, Thank you very much for taking the time to leave a review following your stay with us at The Gainsborough Hotel. I am very sorry for the inconveniences you experienced. Rest assured that I have shared them with the team for further investigation and to most certainly fix the issues raised. Should you travel to London again and and be willing to give us another chance, I would be delighted to personally look after your next reservation. Please do contact me on Sarah@theexhibitionisthotel.com With kind regards, Sarah Schmid Cluster Hotel Manager
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Mary L wrote a review Feb 2023
Brighton and Hove, United Kingdom
5.0 of 5 bubbles
This truly exceeded expectations. We had a one night stay as we were going to the Opera, the accommodation is modern yet sympathetic to the Victorian building, the bathrooms are spotlessly clean with toiletries, You have air conditioning and temperature control, decent sized flat screen TV, hairdryer in the bathroom and plenty or drawer and wardrobe space. As for the breakfast, it was simply superb, scrambled eggs, boiled eggs, pastries, toast selection of cheeses, salami Ham, cereals, juices. This is a real gem of place to stay in a superb location. the staff were really helpful and the reception desk is there 24/7. We are definitely going to book again.
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Book in advance, there are plenty of places to visit, they only do breakfast but that is really...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Schmid, General Manager at The Gainsborough Hotel
Responded Feb 20, 2023
Dear X8418EAmaryl, Thank you ever so much for your flowing and detailed review of your stay with us at The Gainsborough! It was truly a delight to have you staying with us, and I am looking forward to welcoming you back in the hopefully not too distant future. With kind regards, Sarah Schmid Hotel Manager
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Guide66501341753 wrote a review Jul 2024
5.0 of 5 bubbles
I was travelling alone, so The Gainsborough was perfect - a 5-minute walk from South Kensington underground, and well positioned for central London, as well as being small enough to feel homely and welcoming. It's in a nice street that feels very safe, day and night. The staff were particularly helpful, especially Djamila, who was on reception for much of my stay. My ensuite single room was small, but spotless, with everything I needed (wardrobe, hairdryer, tea and coffee). I would definitely recommend this hotel for women travelling solo.
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Date of stay: July 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled solo
Room Tip: The quickest way from the tube is to turn right out of the underground, go past the Institut...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Schmid, General Manager at The Gainsborough Hotel
Responded Aug 9, 2024
Dear Guide66501341753, Thank you very much for your wonderful review. I am pleased to read that you enjoyed your stay with us at the Gainsborough, in particular our location. Rest assured that I will pass your kind feedback to Djamilla, who is a true asset to our company. We look forward to welcoming you back in the hopefully not too distant future. With kind regards, Sarah Schmid Hotel Manager
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travelodgie wrote a review Nov 2024
UK
+1
5.0 of 5 bubbles
A hidden gem a stone’s throw fr Natural History Museum, Science Museum, Harrods and South Kensington Tube Station

Can’t understand the pricing as it is excellent value for money. Paid ~£110/ night for a very good sized budget double on the ground floor. Usual conveniences available as was left luggage facilities. Sister hotel provides catering and bar services across the road, but really there is a very good selection of restaurants and cafes nearby.

Very clean. Off the main road so sufficiently insulated from car noise. Walls a teeny bit thin so neighbouring rooms conversations audible. Backs onto a basketball court so unable to comment if daytime noise levels in summer will increase.

Very honest housekeeping staff, tech gadget left behind by accident and returned. Would happily make this our base for all London trips (normally stay north of Hyde Park).

I think a minor comment to the manager- not necessary to decorate the tissue box with tissues- wasting your housekeepers’ time and actually makes it look used/ messy.
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Date of stay: November 2024Trip type: Traveled as a couple
Room Tip: Excellent stay! You won’t regret it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Schmid, General Manager at The Gainsborough Hotel
Responded Nov 4, 2024
Dear travelodgie, Thank you so much for such a wonderful review following your stay with us at The Gainsborough. I am delighted to read that you would consider our hotel to be your "home away from home" when travelling to London. Whilst we seem to have ticked all the boxes, I would also like to thank you for the constructive feedback regarding our tissue boxes. With kind regards, Sarah Schmid Hotel Manager
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Elizabeth H wrote a review Apr 2024
5.0 of 5 bubbles
I booked this hotel because of it being close to the tube and the RAH
It was my first time staying in a hotel by myself and the staff made me feel very welcome and at ease. The healthy breakfast was served in the hotel opposite where I was welcomed with the same professionalism. I will be back
Read more
Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled solo
Room Tip: This hotel is in a perfect location for shops ,the RAH, Kensington gardens,the museums and the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Schmid, General Manager at The Gainsborough Hotel
Responded Apr 15, 2024
Dear elizabethhQ2604ZC, Thank you very much for your kind review. I am pleased to read that the team made you feel comfortable and that you felt welcomed at The Gainsborough, especially since this was your first solo trip. Being located in a residential area, yet so close to some of London's landmarks, our location is indeed an advantage. We do hope to be able to welcoming you back in the near future. With kind regards, Sarah Schmid Hotel Manager
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David S wrote a review Jun 2024
Kansas City, Missouri
4.0 of 5 bubbles
We booked the hotel based upon its convenient location and moderate rates. The property exceeded our expectations. Located just around the corner from Kensington South line, it was well suited for us to travel to and from our desired activities. The staff were friendly and helpful, check-in was a breeze. Our room was compact, but just what was needed for our rest and showers. We booked one with a small balcony overlooking Queensgate Lane, fun to watch the activity but still very quiet at night. Comfy bed and nice coffees and biscuits. We really enjoyed the recommended happy hour across the street at the sister property bar (Exhibitionist Hotel). Bar Manager Elena was a delight, taking time to not only mix marvelous cocktails, but also visit with us ( best part of travel is meeting new friends!). The beef stroganoff was excellent and the pizza was large and tasty. We were happy to have found this accommodation and recommend it to others.
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Date of stay: June 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Schmid, General Manager at The Gainsborough Hotel
Responded Jun 11, 2024
Dear Adventure52922200228, Thank you very much for your kind review following your stay with us. I am delighted to read that the Gainsborough did turn out to be a perfect choice for you and met all your expectations. Thank you for your lovely comments about our Food and Beverage offerings. Rest assured that your feedback will be shared with our Bar Manager Elena, who is a true asset to our company. We look forward to welcoming you back in the hopefully not too distant future. With kind regards, Sarah Schmid Hotel Manager
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FLBinGermany wrote a review Apr 2022
Munich, Germany
4.0 of 5 bubbles
I've just returned from spending four nights here. Originally my daughter and I booked into single rooms as she needed to have space and quiet to work. They are good value for the price but obviously very small and the shower is so minuscule its difficult to use. However everything was spotlessly clean. When there was an electricity malfunction in my room, I was immediately moved to another room which as luck would have it was bigger and extremely nice. I cannot praise the staff enough for their friendliness and efficiency particularly Stephanie. The hotel is next to the big French Lycée so its advisable if possible to get a room above the 2nd floor but be aware there is tiny, very slow lift. Good stairs for the nimble though! The only negatives were no safes in the rooms and the only room service is pizza delivered from their sister hotel opposite. With the plethora of cafes, restaurants and food stores in the area this is not an issue. Basic breakfast is available in your room if you want but there are so many divine French bakeries in the area its no problem. For location I would definitely stay there again. Walking distance to Knightsbridge, museums, Kensington Gardens etc. Fabulous.
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Date of stay: April 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Stay above 2nd floor at the back of the building
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Schmid, General Manager at The Gainsborough Hotel
Responded May 5, 2022
Dear FLBinGermany, Thank you very much for leaving a review following your stay with us. I am delighted to read how much you enjoyed the overall of your stay with us at The Gainsborough. Stephanie indeed is an asset to our hotel, and I will be delighted to share your feedback with her. I do hope we will get a chance to welcoming you back in the near future. Kind regards, Sarah Schmid Hotel Manager
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Daniela AM wrote a review Apr 2024
4.0 of 5 bubbles
+ The hotel was very good located, a very nice area and just a 5 minute walk to the South Kensington Tube Station.

+ The staff member was very helpful and nice, specially Diana who helped us doing our check out.

+The room was made cleaned every day and we recieved water, cookies and tea/coffe every day which was very nice.

+We didn‘t had an adaptor for our phone and in the reception they lended us one through our whole stay (5 days) which was very nice of them.

-We had a basic room that was located in the lower floor which unfortunately the windows couldn‘t be open (but we knew this in advanced). But that made the room cheaper, if you are travelling a bit on a budget.

All in all it was a very good hotel, perfect location, it was nice and easy to walk everywhere and we would definitely come back again.
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Date of stay: April 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Schmid, General Manager at The Gainsborough Hotel
Responded Apr 19, 2024
Dear curiosity4295871, We are delighted to read your kind review following your stay with us. It seems that all your expectations have been met, which is fantastic! Rest assured that your lovely comments have been shared with Diana as well. We look forward to welcoming you back in the hopefully not too distant future. With kind regards, Sarah Schmid Hotel Manager
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Answer from CateNaomi
Walsall, United Kingdom9 contributions2 helpful votes
I am not sure but having looked at the map it seems that the Dominion Theatre is in Westminster and the hotel is in Kensington near The Serpentine. It would be at least a tube ride away and not within walking distance
Fifiafaofio asked a question Apr 2022
5 contributions1 helpful vote
Avrei necessità di sapere se l'hotel fornisce adattatori per le prese o meno. Grazie
travelodgie wrote a tip Nov 2024
UK101 contributions48 helpful votes
5.0 of 5 bubbles
"Excellent stay! You won’t regret it"
Read full review
Guide66501341753 wrote a tip Jul 2024
1 contribution
5.0 of 5 bubbles
"The quickest way from the tube is to turn right out of the underground, go past the Institut Francais and past the Natural History Museum."
Read full review
Ange516 wrote a tip Jun 2024
New York865 contributions222 helpful votes
3.0 of 5 bubbles
"Avoid room 404 next to the lift which is noisy and sink is tiny"
Read full review
Elizabeth H wrote a tip Apr 2024
7 contributions4 helpful votes
5.0 of 5 bubbles
"This hotel is in a perfect location for shops ,the RAH, Kensington gardens,the museums and the tube I found it a friendly area to stay "
Read full review
TassieGirl wrote a tip Feb 2024
Hobart42 contributions15 helpful votes
3.0 of 5 bubbles
"The lift is tiny - will take 2-3 people or 1 person with a suitcase. Water pressure is terrible. Clean and tidy, but don’t expect 5*"
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Not the right property for you?
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PRICE RANGE
$96 - $218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gainsborough hotel london
LOCATION
United KingdomEnglandLondonSouth Kensington
NUMBER OF ROOMS
54
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE GAINSBOROUGH HOTEL - Updated 2025

Frequently Asked Questions about The Gainsborough Hotel
Which popular attractions are close to The Gainsborough Hotel?
Nearby attractions include V&A - Victoria and Albert Museum (0.2 miles), Natural History Museum (0.1 miles), and South Kensington (0.08 miles).
What are some of the property amenities at The Gainsborough Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
What food & drink options are available at The Gainsborough Hotel?
Guests can enjoy a lounge during their stay.
What are some restaurants close to The Gainsborough Hotel?
Conveniently located restaurants include Town House , K Bar, and Pravaas - South Kensington.
Are any cleaning services offered at The Gainsborough Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Gainsborough Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Greek, and Arabic.
Are there any historical sites close to The Gainsborough Hotel?
Many travelers enjoy visiting Houses of Parliament (2.3 miles), Tower of London (4.5 miles), and Churchill War Rooms (2.1 miles).
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