I booked this hotel as it was very close to where my son was studying. We arrived after a very long and delayed flight to find we had been kicked out of the hotel due to a government take over. I was not given notice, despite their claims of an email. They staff was rude and unprofessional. They did put me in another hotel but to get to it was a nightmare. They didn’t Ben have the courtesy to ask my driver to wait to move me to the new hotel. If you are going to cancel a reservation you might want to be sure the customer is aware and knows where they should go. The new hotel staff was a challenge to deal with because they didn’t want to pay for my taxi, as promised by the first hotel. I have never been so poorly treated and would never recommend this place.
We have been planning a father and daughter get away to London for a long time. I booked a non refundable room and the night before we were to check in I tested positive for Covid. The hotel only charged us for one night. I think this was very fair due the the circumstances and happy with the outcome.
We had tried to resolve our issue this morning with the deputy manager at the Radisson Blu Edwardian Vanderbilt Hotel, but alas that wasn’t possible, hence my email to yourself. Just to give you some background on events. We are a small family run suicide prevention charity based in Hampshire, and we formed in the wake of my late brother Josh, who sadly took his own life in 2020. We had the honour of being shortlisted for an award at the British Insurance Awards nearby on Wednesday evening( July 6th). We arrived at your hotel above at around 4pm on Wednesday, a hotel which we chose for its convenient location to the venue. We were met at reception, asked to confirm our names and the length of our stay which we did. To our horror, we were then told in a nonchalant way that your hotel was closed and that we had been relocated to a sister hotel. Several other individuals that arrived at a similar time to us for check in were spun the same line. When we challenged why we hadn’t been notified prior to our arrival, we were told that the hotel had tried to let us know but didn’t have a contact mobile number or email address for us! Reception ordered a taxi for us at their expense and sent us on our way on what we were told would be a 10 minute journey. We eventually arrived at the sister hotel some 75 minutes later. On arrival at the sister hotel, the receptionist asked us to confirm the mobile number and email address that they had for us on the system. It therefore seems strange that the original hotel didn’t have these details? Bearing in mind we are a small charity, and every penny counts to us, we were then faced with three taxi rides that we didn’t anticipate, all at the expense of our charity. The receptionist at the sister hotel spoke to her line manager at approximately 18.00 on 6th July and he agreed that as a gesture of goodwill, he would reimburse the costs of the three unplanned taxi rides (the sister Hotel to The Royal Albert Hall, The Royal Albert Hall to the sister hotel return journey and finally the sister hotel to collect our car from our reserved parking space. The parking and venue were both convenient to the original hotel that we had booked, so none of those expenses would have been incurred. To say that were are disappointed by the attitude of such a huge hotel chain like Radisson is an understatement. Although in comparison, the three combined taxi fares (£47.64) may not seem as a significant amount, but to our charity it is. I would kindly ask that you reimburse the £ 47.64 back into our account as a goodwill gesture.…
This hotel was rented out for some sort of government need so a few weeks before our travel we were told we would be put at their sister hotel - which was a 5 star hotel in Mayfair, the richest part of London. Well it seemed like that would be a fair compromise but unfortunately we did not have a good experience at the fancy hotel. We were a group of university students on a study abroad trip and I suppose they are used to only having posh people stay at their hotel. We were not treated very nicely by the staff, frequently questioned as to whether or not we were really guests at the hotel, and just felt very out of place the whole time, not to mention struggling to find affordable places to eat nearby. We were glad to finally check out and move on to our next destination. Overall I would not recommend booking this hotel because it seems also based on previous reviews that we are not the only ones this has happened to - so unless you want to actually book a random hotel that is not of your choice, don't book with this one!…
we booked into Radisson Blu Van Debilt in South Kensington. When we got there , they pretended to check us in and then told us we were being transferred to a sister hotel. This took another hour and a half and we were checked into a cheaper hotel. They know we were coming and knew the hotel was let to the Goverment. Unbelievable lies from a top hotel chain.
We always stay at this hotel everytime we visit London because of the great location lovely staff, amazing breakfast and room size. We enjoy drinks at the bar and the close proximity to the tube station on the straight tube line from kings cross
I stayed here for four nights in August 2021 and I will divide the experience into pros and cons. Pros: Fantastic location. Gloucester Road Station is on the corner across the road about 30 seconds walk from the front of the hotel, which made it handy for us to jump on the Piccadilly line. It was also a reasonable walk (5-10 mins) to the Natural History Museum, Science Museum, V&A and South Kensington. In about 20 minutes you could walk to Harrods. Food was delicious. Buffet breakfast served each morning with the same choice of hot and cold servings. Tastier than your average buffet. Restaurant staff were very pleasant. They were very welcoming and smiley. Common spaces at the front (reception, bar and dining area) were very well decorated. Cons: We were very disappointed with our room. It looked out onto the side street which was a pleasant enough view, but the room itself was tatty and tired. It’s an old, ornate building, but the room had peeling wallpaper, worn out carpet and tired furniture - it wasn’t old-world ‘charming’. We were quite concerned about cleanliness. We discovered on our first night that a hair tie full of hair was left in the wall insert in the shower, which was disgusting. We left a note for housekeeping the next morning to request it be removed, but it was still there later that evening - ironically, our note had been tidied away. The fridge was also unclean, and there was dust in various places. It feels as though only the bins are emptied, the bed is made and the towels are replaced - everything else is untouched. Despite a door hanger to say our room was cleaned each day we returned, I remained skeptical. We put the ‘do not disturb’ sign on when we went for breakfast one morning, and came back to find the housekeeping had been in. This is unacceptable, rendering the sign useless. Staff on reception were dour. There was no greeting when leaving and returning each day, which made it feel very unfriendly. All in all, it was disappointing for a Radisson Blu hotel. We had expected better, and would stay in this area again but not at this hotel.…
My biggest complaint was the bathrooms . I know bath tubs ggive stars to the rating, but the space in there was just damn ridiculous. Lets just say it gave Harry potter's cupboard understaircase bedroom a run for its money. If you are a broad person this is not for you. For an extra £50 a night you are better off at Marriot just 5mins up the road with the same rating.
The outstanding customer service offered by the front desk staff (especially Akil) and the kind team at the restaurant (especially head chef Sibu and Corina) made my stay at the former Vanderbilt mansion a memorable one. I was concerned about hauling my large suitcases into the hotel due to the stairs, but Akil made quick work of it both upon my arrival and my departure - it couldn’t have been easier! Also, Sibu made my breakfast on my last day over-the-top special by making the most delicious scrabbled eggs, fruit mix, and assortments for all my favorites. The food was perfection, and was only outshined by the amazing customer service. This hotel will truly make you feel welcomed and at home!
Had the premier room which we thought was worth the extra.clean with good quality bedding.quiet considering the location.eat in the restaurant which was good.probably not a place to go on a budget but recommended