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Dukes London
35 St. James's Place, London SW1A 1NY England
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About
#241 of 1,160 hotels in London
Location
4.9
Rooms
4.3
Value
4.2
Cleanliness
4.8
Service
4.6
Sleep Quality
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Nestled in the heart of London's historic St. James's district, DUKES London exudes timeless elegance and authentic British charm. Its Victorian exterior is a reminder of an era when royalty, artists, and writers converged in this fashionable neighbourhood. The Duke of Clarence Suite, with breathtaking views of Green Park, is a must-see highlight. Indulge in culinary delights at the Great British Restaurant (GBR), serving seasonal British cuisine. Experience quintessential English charm with our exquisitely curated afternoon tea, served in the timeless elegance of our Drawing Room. Or, visit the iconic DUKES Bar, renowned for crafting the world's most famous Martini. When you're ready to explore, London's top attractions are right at your doorstep. Immerse yourself in the rich history of St. James's, enjoy upscale shopping, visit royal palaces, and embark on guided tours to uncover the stories of British royalty. At DUKES London, we invite you to discover an unforgettable experience.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Walking tours
Babysitting
Books, DVDs, music for children
Paid public parking nearby
Wifi
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
HOTEL STYLE
Quaint
Classic
Languages Spoken
English, French, Spanish, Arabic and 11 more
Location
35 St. James's Place, London SW1A 1NY England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
8.2 mi•
See all flights
Heathrow Airport
13.8 mi•
See all flights
Green Park
4 min•Underground
Rental Cars
185 Restaurants
within 0.3 miles
Reviews
4.5
2,193 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Dukes London is celebrated for its traditional British charm and cozy ambiance, with guests often praising the hotel's cleanliness and elegant decor. While the famous bar and luxurious afternoon tea come highly recommended, some visitors suggest the rooms, albeit charming, could use modern updates and better A/C systems. The prime, yet secluded location is a hit among travelers, placing them close to attractions and offices.
Service generally receives accolades for being attentive, though it can vary. Opinions on value are split, with some guests feeling the experience justifies the cost, while others disagree.
Location
Secluded
Atmosphere
Charming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Traveler rating
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- 331
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Detailed Reviews
Stayed here this week with a group of pals, what a 5☆ experience from we arrived till we left, we arrived early before check in so we left our bags with reception. They asked if they could do anything else to help very friendly, we arrived back before check in and were given the keys to our rooms, each room was different but fabulous, beautifully decorated and with a big window that was easily open for fresh air, some rooms had balconys
There was a safe in all of the rooms, bathrooms, toiletries all provided and beautiful. When we came back our room had been represented for us tidied and slippers by bed and complimentary water on bedside table, beds were so comfortable and each room has easily accessible air conditioning
Also a fridge in each room containing water and milk and cookies also in room lovely touch. Breakfast and service was absolutely fab the following morning and checkout was a breeze. Fantastic front of house staff and very helpful would highly recommend the DUKES special thanks to Dermot for all he did to make our getaway experience 5☆ experience.
There was a safe in all of the rooms, bathrooms, toiletries all provided and beautiful. When we came back our room had been represented for us tidied and slippers by bed and complimentary water on bedside table, beds were so comfortable and each room has easily accessible air conditioning
Also a fridge in each room containing water and milk and cookies also in room lovely touch. Breakfast and service was absolutely fab the following morning and checkout was a breeze. Fantastic front of house staff and very helpful would highly recommend the DUKES special thanks to Dermot for all he did to make our getaway experience 5☆ experience.
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Date of stay: March 2024Trip type: Traveled with friends
Room Tip: Easily accessible from transport we used citymapper app
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucica Rosu, Guest Services / Front Office at Dukes London
Responded Apr 1, 2024
Dear Inspire, Thank you for your 5-star review on TripAdvisor. We are delighted that you and your friends had a fantastic experience at DUKES from the moment you arrived until you left. Our reception staff was friendly and helpful, and the rooms were beautifully decorated with comfortable beds and great amenities. You appreciated the little touches like tidying the room, slippers, complimentary water, and cookies. The breakfast and service were fabulous, and Dermot made your getaway special. We appreciate your recommendation and hope to welcome you back in the future. Kind regards, Lucica Rosu Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked an exec king room. Staff were very friendly and welcoming. Breakfast room is lovely and the food very good. The hotel is in a great location with Green Park tube about 5 mins walk away. Located in a quiet cul-de-sac and easy to find, with Piccadilly just around the corner. We used the hotel as a sightseeing base and it worked very well. We did not eat any meals other than breakfast so we cannot comment on that side. We did visit the bar for the signature Vesper Martini - lethal in alcoholic content so not for the faint hearted and at £22.50 per glass a definite treat!
The bedroom was comfortable offering excellent storage and the bathroom was a good size. Decor in the room was slightly tired ( including missing button cover on window seating) and at £500 per night, room only we were expecting more but the atmosphere and staff made up for it. An understated and subtle homely feel, not overly opulent and certainly not pretentious. Would definitely stay here again.
The bedroom was comfortable offering excellent storage and the bathroom was a good size. Decor in the room was slightly tired ( including missing button cover on window seating) and at £500 per night, room only we were expecting more but the atmosphere and staff made up for it. An understated and subtle homely feel, not overly opulent and certainly not pretentious. Would definitely stay here again.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Purtill, Guest Services / Front Office at Dukes London
Responded Aug 16, 2023
Dear EnglishFamily6 We are honoured to receive such kind words from you, our loyal guest. Your continued support means the world to me and our team and it truly is a pleasure to welcome you back to your home in London, each and every time. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards, Sylwia Ura Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
As someone whose budget normally stretches to a Premier Inn, I decided to push the boat out for my wife’s 40th birthday weekend and see how the other half lives.
From the first phone call when I booked, it’s just a completely different level of service. Polite, professional yet friendly seem to be the core values here.
I emailed Ruel, the concierge, some ideas for a few little extras to make the experience even more special for my wife and the effort he made really made the difference. It was lovely to actually get to meet him while we were there so I could thank him personally.
The room was very comfortable and spotless (although some TLC on the paintwork is required in a couple of spots). A nice bottle of Prosecco was on ice when we arrived and a lovely complementary birthday dessert had been provided which was a great touch. They’d even created a huge heart shape with rose petals on the bed. It all went down very well.
The only reason this is a four star review and not a five star one is the breakfast service. The breakfast itself was very nice (full English, cereal, fruit, yogurt, tea, pastries etc) but unfortunately the breakfast service was just too disorganised, with a few uncleared tables around and the table we sat at had no cutlery/napkins etc on it. The two people on service didn’t seem to have total control of the situation and we eventually had to flag one of them down to place our order and to ask for cutlery. A couple more staff were eventually roped in to steady the ship and it transpired that there was meant to be a third staff member on that day who was absent. It’s also worth noting that we turned up towards the end of the service.
However that was the only minor blot on an otherwise lovely stay and I’m glad I chose this hotel to spend this month’s mortgage payment on to mark this occasion.
Thank you Dukes, for a rare but much appreciated experience.
From the first phone call when I booked, it’s just a completely different level of service. Polite, professional yet friendly seem to be the core values here.
I emailed Ruel, the concierge, some ideas for a few little extras to make the experience even more special for my wife and the effort he made really made the difference. It was lovely to actually get to meet him while we were there so I could thank him personally.
The room was very comfortable and spotless (although some TLC on the paintwork is required in a couple of spots). A nice bottle of Prosecco was on ice when we arrived and a lovely complementary birthday dessert had been provided which was a great touch. They’d even created a huge heart shape with rose petals on the bed. It all went down very well.
The only reason this is a four star review and not a five star one is the breakfast service. The breakfast itself was very nice (full English, cereal, fruit, yogurt, tea, pastries etc) but unfortunately the breakfast service was just too disorganised, with a few uncleared tables around and the table we sat at had no cutlery/napkins etc on it. The two people on service didn’t seem to have total control of the situation and we eventually had to flag one of them down to place our order and to ask for cutlery. A couple more staff were eventually roped in to steady the ship and it transpired that there was meant to be a third staff member on that day who was absent. It’s also worth noting that we turned up towards the end of the service.
However that was the only minor blot on an otherwise lovely stay and I’m glad I chose this hotel to spend this month’s mortgage payment on to mark this occasion.
Thank you Dukes, for a rare but much appreciated experience.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Javier Ansotegui Esparza, Other at Dukes London
Responded Aug 29, 2022
Dear Guest, I would like to thank you for taking the time to fill out our on-line questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience in Tripadvisor so the public can have a fair view of what they will encounter when visiting us. Thank you! It was an absolute pleasure having you with us and we look forward to welcome you back to our Hotel in the near future. Best regards, Clementina Scarpato, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First, the cons - airplane loud AC worked, but drowned out everything else (TV, conversation). Next, the in-house restaurant is overpriced with average food and comically bad service. Oddly, the service in the hotel itself was fantastic; maybe they could share pointers at the staff meeting. Those 2 items were the main negatives for us.
Now for the pros! This is a lovely, classic boutique hotel, hidden on a quiet side street next to st James park. Ideal for staying in the heart of the city but very quiet for a good nights sleep (4th floor). Location is a short walking distance to so many iconic sights, and just 5 min from the Green Park tube station. There is a “ wormhole” pathway from the park to a street by the hotel, which cuts the walk to the station from 15min to 5min. Magic! Ask the front desk or use google maps. Btw, this station also has DIRECT service to Heathrow via the “Piccadilly” line which runs every 10min in the mornings. Super convenient. Also convenient is the M&S food store next to the station, a perfect place to grab wine and fridge snacks.
Don’t miss having a drink at the famous Dukes bar, it is plush and intimate with excellent cocktails. Either make a reservation early or plan to go when they open at 3pm. It fills up fast!
Overall, enjoyed our stay and would not hesitate to book again.
Now for the pros! This is a lovely, classic boutique hotel, hidden on a quiet side street next to st James park. Ideal for staying in the heart of the city but very quiet for a good nights sleep (4th floor). Location is a short walking distance to so many iconic sights, and just 5 min from the Green Park tube station. There is a “ wormhole” pathway from the park to a street by the hotel, which cuts the walk to the station from 15min to 5min. Magic! Ask the front desk or use google maps. Btw, this station also has DIRECT service to Heathrow via the “Piccadilly” line which runs every 10min in the mornings. Super convenient. Also convenient is the M&S food store next to the station, a perfect place to grab wine and fridge snacks.
Don’t miss having a drink at the famous Dukes bar, it is plush and intimate with excellent cocktails. Either make a reservation early or plan to go when they open at 3pm. It fills up fast!
Overall, enjoyed our stay and would not hesitate to book again.
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: Tips- Use wormhole shortcut to the Green Park tube station to avoid crowds and save 10min. Book...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clementina Scarpato, Guest Services / Front Office at Dukes London
Responded Nov 19, 2022
Dear Guest, Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards, Clementina Scarpato, Assistant Front Office Manager cscarpato@dukeshotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed at the DUKES London for 6 nights in March 2024. We had high expectations given the hotel reputation. Unfortunately, these expectations were far from getting met. Let's start with the lobby of the hotel. There is no lounge, just a couple of chair for people waiting for their transportation, right in front of the front desk. There are none of the touches that you would expect from a small boutique luxury hotel: no coffee, tea or water, just some bland apples. The room itself was a described but the bathroom was awkward. There is no outlet in the bathroom for the hairdryer (just for shaver). This means that in order to dry our hair, we had to do it in the room. However, the mirror access was blocked by a couch chair which made the whole experience, well, awkward. The shower water heat control was locked and we felt that the water was not warm enough for our taste. We asked for help from the front desk but nothing was done.
The thermostat in the room had a life on its own. Sometimes it would say 21 and the room felt very hot and sometimes it would say 24 and the room felt chilled. We tried to explain this to the front desk and all we got is someone showing up to our room to tell us the push the up and down buttons to change the temperature on the thermostat. Duh! We asked a second time and nothing was done.
The restaurant (GBR) where we had breakfast had a staff that ranged from the incompetent to the indifferent.
This was truly a very disappointing performance because we expected a small luxury boutique hotel experience. In my opinion that means all the small touches that defines luxury. None of it were present. We felt totally anonymous and ignored the way you would be in a business hotel. This is too bad because we really wanted to love DUKES London.
I will definitively not stay at DUKES London in my next trip to London. There are way too many better choices of hotel in this great city!
The thermostat in the room had a life on its own. Sometimes it would say 21 and the room felt very hot and sometimes it would say 24 and the room felt chilled. We tried to explain this to the front desk and all we got is someone showing up to our room to tell us the push the up and down buttons to change the temperature on the thermostat. Duh! We asked a second time and nothing was done.
The restaurant (GBR) where we had breakfast had a staff that ranged from the incompetent to the indifferent.
This was truly a very disappointing performance because we expected a small luxury boutique hotel experience. In my opinion that means all the small touches that defines luxury. None of it were present. We felt totally anonymous and ignored the way you would be in a business hotel. This is too bad because we really wanted to love DUKES London.
I will definitively not stay at DUKES London in my next trip to London. There are way too many better choices of hotel in this great city!
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Date of stay: March 2024Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucica Rosu, Guest Services / Front Office at Dukes London
Responded Apr 1, 2024
Dear Alain C, Thank you for sharing your feedback about your recent stay at DUKES London. We sincerely apologize for not meeting your expectations and for any inconvenience caused during your visit. We appreciate your comments regarding the lobby and the lack of amenities, as well as the issues you encountered with the bathroom, room amenities, thermostat, and restaurant service. Your feedback is valuable to us, and we will review these areas to make necessary improvements and ensure a more enjoyable experience for our guests. We regret that we were unable to provide you with the small luxury boutique hotel experience you had hoped for. We understand your disappointment and apologize for falling short of your expectations. Should your future travels bring you back to London, we would appreciate another opportunity to provide you with a more satisfying stay. Please feel free to reach out to our guest relations team at guestrelations@dukeshotel.com if you have any further concerns or if there is anything else we can assist you with. Kind regards, Lucica Rosu Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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My opinion is full of paradoxes in light of the situation my daughter and I encountered.
It is undeniable to consider that this establishment, which is part of the chain of small and luxury hotels, is in a central and charming area.
A little surprising that the establishment when we arrived did not have hot water but above all did not take the trouble to contact me to explain the problem that they had encountered for many hours already.
The receptionist at reception is totally overwhelmed and unable to offer an alternative solution because she is so out of place.
It was only used to ask me every morning for the deposit and payment for my daughter's room that I had reserved later.
We ended up staying at the counter for more than an hour trying to move forward and find solutions.
I decide to stay and tell myself that in such a hotel, a solution should be found quickly.
Unfortunately for me and my daughter, I was not able to see hot water again during the 5 nights I spent in the hotel.
The first days I had to go to a nearby hotel to wash and then go wash in one of the hotel rooms which then had hot water.
I had the chance to meet one of the people at reception, Jose, who was of great help in this rather special situation.
For me the hotel has qualities but also faults such as catastrophic soundproofing.
I was talking about a paradox, given the disastrous situation, the hotel management offered us the price of the rooms while making us pay just the additional food costs and taxes.
A very nice gesture.
It is undeniable to consider that this establishment, which is part of the chain of small and luxury hotels, is in a central and charming area.
A little surprising that the establishment when we arrived did not have hot water but above all did not take the trouble to contact me to explain the problem that they had encountered for many hours already.
The receptionist at reception is totally overwhelmed and unable to offer an alternative solution because she is so out of place.
It was only used to ask me every morning for the deposit and payment for my daughter's room that I had reserved later.
We ended up staying at the counter for more than an hour trying to move forward and find solutions.
I decide to stay and tell myself that in such a hotel, a solution should be found quickly.
Unfortunately for me and my daughter, I was not able to see hot water again during the 5 nights I spent in the hotel.
The first days I had to go to a nearby hotel to wash and then go wash in one of the hotel rooms which then had hot water.
I had the chance to meet one of the people at reception, Jose, who was of great help in this rather special situation.
For me the hotel has qualities but also faults such as catastrophic soundproofing.
I was talking about a paradox, given the disastrous situation, the hotel management offered us the price of the rooms while making us pay just the additional food costs and taxes.
A very nice gesture.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I visited Dukes for afternoon tea as part of celebrations for a significant milestone. We were located in the drawing room - an intimate and cosy space which we found ideal for the experience. Service was excellent all round with the wonderful Mercedes in particular looking after us for the afternoon. Her friendly, knowledgeable and 'nothing's too much trouble' attitude was first class.
I'm no 'foodie' and my comments will reflect that by simply saying the four course food offering was fantastic. Beautifully presented and very tasteful, I was full by the time the desert course came out!
Minor point, but given the overall quality of the hotel and its service, the gents facilities could do with a little TLC. For instance an overzealous paintbrush on the door frames and worn internal joints on the vanity surface would not take much to address to make them look 'first class smart'. Like I say, minor point.
I'm no 'foodie' and my comments will reflect that by simply saying the four course food offering was fantastic. Beautifully presented and very tasteful, I was full by the time the desert course came out!
Minor point, but given the overall quality of the hotel and its service, the gents facilities could do with a little TLC. For instance an overzealous paintbrush on the door frames and worn internal joints on the vanity surface would not take much to address to make them look 'first class smart'. Like I say, minor point.
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Date of stay: July 2024Trip type: Traveled with family
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sylwia Ura, Guest Services / Front Office at Dukes London
Responded Sep 13, 2024
Dear Sir/Madam Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards, Sylwia Ura Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I stayed at Dukes for a couple of nights and we hosted a small birthday tea party gathering in the drawing room. The staff were so attentive, helpful and personable and went the extra mile with some nice complimentary touches, in order to help me to celebrate his birthday. The food was very nice, as was our room, the bed linen in particular was beautifully laundered, and felt rather luxurious. So, we look forward to another opportunity to return.Dukes please resist any pressure to fill the hotel with flash and gawdy items, like many other London hotels seem to have done-don’t change anything.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominika Mleczarek, Other at Dukes London
Responded May 3, 2022
Dear Alison, Thank you so much for sharing your five star review of your recent stay at DUKES LONDON. It is a big pleasure for us that you were our guest. We feel special that you have chosen us for the birthday celebration. It is wonderful to read that our team has exceeded expectations in providing the service you deserved. Our lovely team is always happy to go the extra mile to ensure that every guest is provided with exceptional service with us. It would be my big pleasure to look after you on your next visit. We look forward welcome you soon again. Best Regards, Dominika Mleczarek Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went here for afternoon tea, very luxurious and accommodating for dietary needs aswell. Very lovely staff and quintessentially British afternoon tea, with gorgeous jubilee additions too, it was absolutely deliciously stunning. The hotel is so grand and off the main track which was nice, away from the hustle and bustle. The only thing I would advise is if they ask if you want water, be brave and ask for tap water. Unless you of course want bottled water that is. We didn't, but we felt silly asking for tap water and ended up paying £12 for a bottle of still water. The table opposite asked for tap and they were more than happy to serve it. Just a small but hopefully helpful tip. A wonderful place to visit! Highly recommended
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clementina Scarpato, Guest Services / Front Office at Dukes London
Responded Nov 19, 2022
Dear Guest, Thank you very much for taking the time to share with us your feedback regarding your most recent visit at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your visit and the fantastic Afternoon tea experience. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind regards, Clementina Scarpato, Assistant Front Office Manager cscarpato@dukeshotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Afternoon tea disappointing, very expensive for what you receive. Daughter had vegan which she didn’t really enjoy the 4 small sandwiches she received. Got bottle of water which was suppose to be included but was charged £6 didn’t realise till I looked at bill once home. Unfortunately I had forgotten my glasses. Service not very professional girls giggling while serving. Total cost £231 for what I would say a very small afternoon tea, wasn’t offered anything extra. 3 of us wouldn’t recommend as not worth the money. Desert was probably the best part of it even then they weren’t anything special.
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Date of stay: November 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sylwia Ura, Guest Services / Front Office at Dukes London
Responded Nov 21, 2024
Dear Lesley J Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. Naturally, I was disappointed to hear that there were some aspects of your stay that fell short of our usual DUKES standards. Our goal is simply to provide our guests with a warm, professional, and friendly service; ensuring we do all in our power to deliver an experience that is enjoyable and memorable. It is our genuine wish to welcome you back to DUKES LONDON once again as I am confident that we can not only meet, but surpass, your expectations in the future. Our team remain at your complete disposal should we be able to assist with anything at all. Kind Regards, Sylwia Ura Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes it’s a very high end hotel
Not sure as not up on HP locations, but this hotel is in a beautiful location,so lovely to walk to and down a quiet little street if you use the Citymapper app it’s free and spot on for getting anywhere by tube taxi trains and what we really used the walk feature, use it when you arrive in London
You would have to contact Dukes about that, it didn’t occur to me! We arranged a private driver through JustAirports( see my review) did not have to prepay, driver was excellent approx £60 before tip, so nice to just walk through arrivals and have driver waiting for you
No on-site parking, but valet only. Worth the cost of valet parking to be in that location because you can walk everywhere from the hotel!
"If you want to go to the bar, make sure you book in as a hotel guest as it gets very busy with non guests coming in too (that is usually me!)"Read full review
"Make sure you understand the shower/tub layout if you are an older guest who may need assistance getting in and out of a deep tub "Read full review
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ALSO KNOWN AS
dukes hotel london
LOCATION
United KingdomEnglandLondonSt. James's
NUMBER OF ROOMS
87
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingDUKES LONDON - Updated 2025
Frequently Asked Questions about Dukes London
Which popular attractions are close to Dukes London?
Nearby attractions include St. James's Park (0.3 miles), Regent Street (0.2 miles), and Queen Victoria Memorial (0.3 miles).
What are some of the property amenities at Dukes London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Dukes London?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Dukes London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Dukes London?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Dukes London?
Conveniently located restaurants include Kings Arms, May Fair Kitchen, and Sheesh Restaurant.
Are there opportunities to exercise at Dukes London?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Does Dukes London have airport transportation?
Yes, Dukes London offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dukes London?
Yes, dry cleaning and laundry service are offered to guests.
Does Dukes London offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Dukes London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Hindi.