The most wonderful stay in London! We had such a fantastic experience at Dukes. The entire staff made us feel welcomed and did everything in their power to make our stay a memorable experience. The hotel is now one of our favorites! Thank you for helping us make a wonderful memory!!

As someone whose budget normally stretches to a Premier Inn, I decided to push the boat out for my wife’s 40th birthday weekend and see how the other half lives. From the first phone call when I booked, it’s just a completely different level of service. Polite, professional yet friendly seem to be the core values here. I emailed Ruel, the concierge, some ideas for a few little extras to make the experience even more special for my wife and the effort he made really made the difference. It was lovely to actually get to meet him while we were there so I could thank him personally. The room was very comfortable and spotless (although some TLC on the paintwork is required in a couple of spots). A nice bottle of Prosecco was on ice when we arrived and a lovely complementary birthday dessert had been provided which was a great touch. They’d even created a huge heart shape with rose petals on the bed. It all went down very well. The only reason this is a four star review and not a five star one is the breakfast service. The breakfast itself was very nice (full English, cereal, fruit, yogurt, tea, pastries etc) but unfortunately the breakfast service was just too disorganised, with a few uncleared tables around and the table we sat at had no cutlery/napkins etc on it. The two people on service didn’t seem to have total control of the situation and we eventually had to flag one of them down to place our order and to ask for cutlery. A couple more staff were eventually roped in to steady the ship and it transpired that there was meant to be a third staff member on that day who was absent. It’s also worth noting that we turned up towards the end of the service. However that was the only minor blot on an otherwise lovely stay and I’m glad I chose this hotel to spend this month’s mortgage payment on to mark this occasion. Thank you Dukes, for a rare but much appreciated experience.

Five star service without pretension - we stayed for 3 nights and enjoyed their fantastic breakfast in the elegant GBR every morning. The staff, from the waitstaff and bellman, to the concierge and front desk staff, were true professionals and made us feel very welcome. We lived in London (Richmond) for three years and are familiar with the area - but staying in Mayfair, with St. James Park and Green Park just a few minutes walk away, and so many other great areas within walking distance as well, the location was such a plus. Will definitely stay again next time we visit.