The Park Tower Knightsbridge, A Luxury Collection Hotel, London
1,236 reviews
#385 of 1,170 Hotels in London
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Park Tower Knightsbridge, A Luxury Collection Hotel, London
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#385 of 1,170 hotels in London
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Distinctly Knightsbridge, The Park Tower Knightsbridge, a Luxury Collection hotel, London has become the residence for global explorers looking for an authentic experience of the locale. Located just a short walk away from iconic Hyde Park, the hotel features 271 guest rooms and suites, most of them affording breathtaking views of Knightsbridge, Hyde Park and over London's skyline. Recognised as the destination authority, the hotel head concierge and his team will help uncover the hidden gems of the locale so that guests can make the most of their stay. The Park Tower Knightsbridge is also home to The Hyde Bar, offering whiskies and cigars in an intimate and refined setting and The Knightsbridge Lounge which serves Hyde Park-inspired afternoon tea.
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Room & Suite (494)494
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Car hire
Business Center with Internet Access
Conference facilities
Wifi
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Fireplace
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Location
Full view
100Great for walkers
Grade: 100 out of 100
144Restaurantswithin 0.3 miles
34Attractionswithin 0.3 miles
Contact
101 Knightsbridge, London SW1X 7RN England
Getting there
KnightsbridgeUnderground2 min
Hyde Park CornerUnderground6 min
Rental CarsSee rental cars from $28/day
1236Reviews16Q+A100Room tips
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If you travel much, especially internationally, you will likely be disappointed by this hotel. The value is a problem, and objectively it is poor compared to the majority of City Centre hotels globally and in London; like for like, at $400 - $600 a night and $100 for breakfast - it is poor. The room: We went for the "City View room" - around $525 for the night, £350. We ended up facing the back of Harrods, despite the hotel being empty - something about Covid meant they had to use one side of the hotel or something. So if you want to see Westminster, or The City - go to the Shangri-La (The Shard) which actually guarantees views, though it is slightly more expensive. Point of note, the view is never guaranteed at this hotel, it wasn't a covid specific thing. Room quality: We didn't actually sleep at all, the hotel does apparently have double glazing, but you can hear everything from outside. It is no more effective than single glazing from the 1970s. There was some sort of construction work that was very loud (to the point it would disrupt a conversation within the room or TV). The room itself was what I would describe as adequate - if you're thinking Marriot Shanghi, or Hilton Hong Kong... imagine it in 1995 with patch-up since. The shower is the worst I have ever used in a decent hotel, forget about "rain" showers.. and start imagining having a wall 5cm/3inches from your face - and a clogged up shower head that was poor before it needed repairing. Honestly had similar or better in a Motel/Travelodge. TV/connectivity/Bed: Bed and bedding quality was a actually very good. Top marks in this category. So too for TV (which was modern and had phone to TV support + Wifi) and Wifi which was also good. Breakfast: The breakfast was either average, or awful - depending on how you view it. It was £68/$100 for 2 people. Over priced, especially compared to similar London Hotels of equal or better quality that are also Hyde Park/Kensington, where breakfast is no higher than £30pp, and some towards £20-£25pp. The price is for English Breakfast only - if you want pancakes too, add another £15. Which means that you're paying a staggering £50/$75pp for breakfast. For reference, the Mandarin Oriental over the road is also £34, but it is far higher grade hotel (rooms are roughly 2x) which a much nicer breakfast venue; it also has a better breakfast offering that does include pastries which would have cured my craving for something sweet. The food was ok - but in reality, it is some eggs, bacon and toast - no better than you would expect. Versus like for like hotels around the world, where breakfast has been a la carte - very disappointing. The menu price of £34pp isn't necessarily a problem, but at that price - I would expect to be able to order what I want. It isn't like pancakes or pastries cost a lot to make/buy.. Staff: Everyone we met was very polite, pleasant and engaging. We spoke to staff about shopping, the purpose of our trip and so forth. Genuinely could not fault anyone. The complaint: For balance, I will add in the steps Marriot took to resolve the issues we had with our stay. We notified of the issues we had with the room and were offered a guaranteed upgrade for 4 days on our next visit (of a single grade). Given that we had the highest ranking room below a suite, and already hold Marriot Gold status (and are eligible for a status match Platinum by virtue of a well used Hilton Honors scheme), we are pretty much entitled to this anyway - but for the entire stay (albeit not guaranteed). So a pretty poor offering. Marriot did return to my comments that this was a poor offer and offered a cash refund of £68 for the breakfast. I declined and stated I would prefer it as a hotel credit on any future visit. Overall, I couldn't say that we would recommend a stay here. London is full of great hotels, and sadly, versus the competition - this one doesn't stack up on any metric. As guests, we are pretty easy to satisfy - middle of the road expectations (sleeping is always one) and quite happy to sincere efforts where things have gone wrong.…
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Date of stay: December 2020
Value
Cleanliness
Service
2 Helpful votes
Helpful
Response from Sue Finlay, General Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London
Responded Dec 16, 2020
Dear Alex P. First and foremost I would like to thank you for staying at the Park Tower Knightsbridge, A Luxury Collection Hotel. As feedback from our valued clients is more than vital to us. We appreciate your kind words in regards to the staff and service provided, at the same time I would like to extend my sincere apologies for the challenges experienced. Sadly, we had no control over gas works carried out adjacent to hotel, I do however understand your frustration and apologize for the inconvenience endured. Please rest assured that we have taken your comments very seriously and will address for the future. I do hope we will have the opportunity to welcome you back to the Park Tower when your travels bring you back to London so that we may have a chance to restore your faith in the hotel. Kind regards, SUE FINLAY GENERAL MANAGER
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This is a lovely hotel in a superb central location. Our room was well appointed and very comfortable with a wonderful view of the city. I just have a couple of criticisms. The shower was poor-- very noisy and low pressure. The breakfast buffet was good but overpriced at £29 per person.
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Date of stay: March 2020
Value
Location
Service
3 Helpful votes
Helpful
roger842taylor wrote a review Mar 2020
Leamington Spa, United Kingdom54 contributions43 helpful votes
We stayed at the hotel for my husbands birthday and found the hotel to be very nice. The speedy check in/out were good and all the staff particularly in the bar and at breakfast were really friendly and helpful taking time to chat to us and share a joke. The buffet breakfast was delicious, really fresh and eggs were cooked at the point of eating with a lovely and unusual assortment of dishes. The best we have had in London. Again the room was the largest we have had. The only thing that stops us giving 5* S is that the room decor is so tired and unimaginative. This is a real shame as everything else is lovely. Having said all that we will definitely return as the rooms are clean and the location is excellent.
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Date of stay: February 2020
Value
Location
Service
1 Helpful vote
Helpful
We've been staying at this hotel on and off for over 20 years. The service this go-around was superb and we were very pleased. Their rooms are very generous in size for being London and the location is superb. It's just a few blocks from Harrod's. There was a minor issue with our room ( a heavy chemical or perfume scent and I'm highly sensitive to fragrances and get migraines). The young man addressing our concern was apologetic and changed us to another room, which we greatly appreciated. The rooms are very nice, although I think they're ready for some refurbishing. It's small details like the marble in the bathrooms is starting to look worn. There aren't phone plugs or electrical outlets bedside for your phones. You can hear hallway noise through the door. The older windows to the street allow too much noise into the rooms. These are minor details, but things you'd expect addressed at a higher-end hotel such as this one. We would stay again if the rate was competitive, otherwise, we'd likely go elsewhere.…
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Date of stay: February 2020
Rooms
Location
Service
Room Tip: ask for quieter rooms facing neighborhood
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1 Helpful vote
Helpful
I came here recently for a "staycation" and I was unfortunately very disappointed. Despite the lobby being welcoming and staff providing a speedy check-in, I was given a Knightsbridge View rather than the City View which I paid for online! This seemed a bit of a rip-off considering there is a price difference between the two! So if you pay for a specific room type on the Marriott website just as I did, this does not guarantee you will get the room which is a bit of a scam. The actual room itself was okay and I was happy with the amenities offered and cleanliness of the room, however what was more disturbing was what we heard later the night through the inter-connecting door. If you get a room with an interconnecting door, they seem to be very thin, and you can hear everything that your neighbour is doing! For about an hour we heard our neighbour shuffling through bags and luggage and of all the things you expect in a hotel, you at least expect to not be able to hear too much of what your neighbour is doing! We asked to be moved to a different room which I have to praise the hotel for doing efficiently but this still shouldn't happen! Just when I thought there couldn't be more faults, the hot water is very temperamental! I turned on the shower and also other hot taps on maximum and it took at least 15 minutes for it to warm up! This is something that I expect to work in a budget hotel not a luxury hotel! All in all I was very disappointed by this property and I would not recommend you stay here unless you are willing to risk experiencing all of the above. The hotel has good quality rooms and a nice layout in a nice location but it is failing on basics!…
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip: No Interconnecting door, higher floor
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2 Helpful votes
Helpful
Response from MsSueFinlay, General Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London
Responded Feb 18, 2020
Dear Mr Choi First of all, I would like to thank you for choosing to book with us for your recent stay in London. I am also thankful for your feedback however sorry to hear that you were disappointed and that we did not meet your expectations. I can see that you booked a Panoramic Room which are on the highest floors of the hotel and therefore provide the best views of London as a city. We do not guarantee specific views and do not differentiate price based on views, only on room category – Classic, Executive, Panoramic. From what I understand from your email you were expecting a guaranteed view of the “City of London” facing St. Paul’s Cathedral etc. I am sorry that we were not able to deliver on this expectation. Furthermore, I apologise that your room experience was worsened by firstly being in a room with an interconnecting door and experiencing noise due to this and then the hot water not working properly. There shouldn’t be any issues with the hot water and we haven’t received any other feedback regarding this so will absolutely check the room you stayed in and take any necessary actions to remedy this. I am however pleased to hear that you did enjoy some elements of the hotel and would therefore hope that you would consider booking with us again in the future. If you do I would welcome that you contact me directly so I can personally arrange a complimentary upgrade to a Panoramic Room with a view facing the “City of London”. Mr. Choi, I would like to once again thank you for taking the time to provide feedback on your stay and hope to welcome you back in the future for a more enjoyable stay. Kind regards, SUE FINLAY GENERAL MANAGER THE PARK TOWER KNIGHTSBRIDGE A LUXURY COLLECTION HOTEL
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PRICE RANGE
$367 - $706 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton park tower hotel london, sheraton park hotel, sheraton london, london sheraton
FORMERLY KNOWN AS
Sheraton Park Tower
LOCATION
United KingdomEnglandLondonBelgravia
NUMBER OF ROOMS
280
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Claim Your Listing Frequently Asked Questions about The Park Tower Knightsbridge, A Luxury Collection Hotel, London
Which popular attractions are close to The Park Tower Knightsbridge, A Luxury Collection Hotel, London?
Nearby attractions include Old & New Photography (0.2 miles), Harrods (0.2 miles), and Apsley House (0.3 miles).
What are some of the property amenities at The Park Tower Knightsbridge, A Luxury Collection Hotel, London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Park Tower Knightsbridge, A Luxury Collection Hotel, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Park Tower Knightsbridge, A Luxury Collection Hotel, London?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Park Tower Knightsbridge, A Luxury Collection Hotel, London?
Conveniently located restaurants include Osteria Romana, The Rosebery, and Petrus by Gordon Ramsay.
Are there opportunities to exercise at The Park Tower Knightsbridge, A Luxury Collection Hotel, London?
Yes, guests have access to a fitness center and a sauna during their stay.
Are any cleaning services offered at The Park Tower Knightsbridge, A Luxury Collection Hotel, London?
Yes, dry cleaning and laundry service are offered to guests.
Does The Park Tower Knightsbridge, A Luxury Collection Hotel, London offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Park Tower Knightsbridge, A Luxury Collection Hotel, London?
Many travelers enjoy visiting Churchill War Rooms (1.3 miles), Tower of London (3.6 miles), and Houses of Parliament (1.5 miles).
Does The Park Tower Knightsbridge, A Luxury Collection Hotel, London have any great views?
Yes, guests often enjoy the park view available here.
Is The Park Tower Knightsbridge, A Luxury Collection Hotel, London accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.