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The Park City Grand Plaza Kensington Hotel

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18 - 30 Lexham Gardens, London W8 5JE England
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About

#423 of 1,154 hotels in London
Location
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Value
Looking for a place to stay in London? Then look no further than The Park City Grand Plaza Kensington Hotel, a charming hotel that brings the best of London to your doorstep. You’ll enjoy relaxing rooms that offer a flat screen TV and air conditioning, and you can stay connected during your stay as Park City Hotel London offers guests free wifi. The hotel features a 24 hour front desk and a concierge. Try our delicious Buffet Breakfast in our breakfast room. Plus, The Parkcity Hotel offers a fitness center and a lounge, providing a pleasant respite from your busy day. For guests with a vehicle, street parking is available. For those interested in checking out popular landmarks while visiting London, Parkcity Hotel London is located a short distance from Buckingham Palace (2.1 mi) and Piccadilly Circus (2.6 mi). While visiting London, you may want to try some fish and chips at one of the nearby restaurants, such as Sketch Gallery, The Ivy, or Rules Restaurant. If you’re looking for something to do, Natural History Museum (0.6 mi), Harrods (1.2 mi), and V&A - Victoria and Albert Museum (0.7 mi) are a nice way to spend some time, and they are all within walking distance of The Parkcity Hotel. We’re sure you’ll enjoy your stay at The Park City Grand Plaza Kensington Hotel as you experience everything London has to offer.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Karaoke
Taxi service
Business Center with Internet Access
Meeting rooms
Wifi
Coffee shop
Breakfast buffet
Complimentary instant cofffee
Wine / champagne
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Laptop safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Mid-range
Languages Spoken
English, French, Spanish, Chinese and 8 more
1,661Reviews41Q+A100Room tips
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Popular mentions
Michelle Evans wrote a review Oct 2020
Byfleet, United Kingdom1 contribution1 helpful vote
Wonderful experience.staff were very accommodating and friendly.Cocktails were amazing.Birthday surprise for my partner and it couldn't of gone any better.The secret garden pod dining was an extra special experience.
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
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Pandora B wrote a review Jun 2020
Copenhagen, Denmark207 contributions63 helpful votes
Stayed here numerous times in the past but this hotel is no longer what it used to be. Staff were less than friendly on arrival. Had to struggle up the stairs with a suitcase on arrival. There was no doorman or any offer of assistance. Supplies in the room were only for one person and had to ask for extra tea bags, biscuits and milk daily. The mattress was tired. Towels and linen were of a lower standard. It seems that cost cutting has taken place. Good but not great.
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Date of stay: July 2019
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1 Helpful vote
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stephob wrote a review Mar 2020
Padova, Veneto54 contributions31 helpful votes
Highlights: - luggage room UNSAFE (not guarded, no security camera); - everyone can access the luggage room with a ticket (a normal piece of paper you can easily print at home) and take a random bag (the staff doesn't verify); - the staff and manager reported false facts to avoid giving me the right compensation. - hotel quality: old room, dirty moquette, old bathroom. Stayed in this hotel at the the end of October, 2019. At our arrival, the receptionist invited us to store our luggages in the luggage room until the room was ready. I had a bag with a laptop and an iPad Pro, so I asked if the luggage room was safe: they told me it was locked and only staff could have access to it. I trusted them and I left 4 bagges (2 trolleys, 1 backpack and 1 bag with laptop and ipad pro), they gave me 4 numbered tickets to get them back later. We went to have lunch and after a couple of hours we came back, gave tickets to the receptionist and went to the room waiting for the luggages. The receptionist came to the floor with 4 pieces: our 2 trolleys, my backpack and a black jacket. I told her there was a mistake and the jacket wasn't mine. She went down to take the right bag and after 20 minutes she call me to go down to search with her: the bag wasn't there, someone took it. We immediately traced the ipad and we saw it at about 20 minutes walking from the hotel, but after 1 minute the signal was lost. I called the police and make the complaint: the officer asked if the hotel had a security camera in the luggage room and he was very (badly) surprised when I told him that the hotel had many security cameras but NOT IN THE LUGGAGE ROOM (the most "valuable" room of the whole building). I asked to speak with the manager, Agnes, but I was able to speak with her only by email, she didn't came to have a single word with me face to face. The police went to the hotel and investigated after I came back to Italy, I was not there so the manager and staff had the opportunity to tell them what they wanted, with no contradictory: in fact, they told them that I gave only THREE tickets to the receptionist so the fault was mine and that probably I lost a ticket outside the hotel and someone found it. There are two problems with their false statement: 1) Why did the receptionist brought to our room FOUR pieces if I had given her only three tickets? Why did she go down and searched my bag for 20 minutes if there was no ticket proving that I was waiting for one more piece? The reason is that I gave FOUR tickets (I have a witness, too) and no one contested this fact until they spoke to the police alone, taking advantage of my absence. 2) How could a stranger give the receptionist only ONE ticket claiming a bag of which he didn't know the color or the content? The fact is they let him enter the luggage room (that was supposed to be accessible only to the staff) and let him choose the bag he wanted. A laptop bag is easy to recognize among backpacks and trolleys so he "chose" it. I lost € 2.500 and the hotel refused to give me any compensation, knowing that hiring a lawyer from Italy is far more expensive than the total value of my computers. Room quality: old room, dirty moquette, old bathroom. Not a 4 star hotel.
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Date of stay: October 2019
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Trip type: Traveled on business
1 Helpful vote
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Response from GuestRelationsGPK, Manager at The Park City Grand Plaza Kensington Hotel
Responded Apr 27, 2020
Dear Guest Thank you for your comments. As you know we were in direct contact with yourself back in November 2019 where we explained all the steps taken and decision which was made. We took your report very seriously and after carefull checks, interviewing staff and CCTV recordings we had to involve the Police for further investigation. As you are aware they came to premises. After watching a full cctv footage and Police advise we did not had any proof that the laptop was stolen and we advised you accordingly. We apologise that this response does not meet your expectation hovewer we followed the procedures and all was done in professional way to solve this problem.
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sherezam wrote a review Feb 2020
Dubai, United Arab Emirates228 contributions62 helpful votes
I stayed here for my birthday trip as the Crown Plaza was booked, which I where I normally stay. The hotel is extremely dated and smells old. The breakfast was not worth the add it, greasy hashbrowns and sausages, frozen pastries etc. My boyfriend mentioned to the staff that we were celebrating my birthday and they left a card in the room. The only redeeming factor was that I was able to send a package to the hotel with some new boots ahead of the trip. I would not recommend this hotel, especially for an extended stay. It’s close to the Gloucester station.
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Date of stay: December 2019Trip type: Traveled as a couple
1 Helpful vote
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eloison10 wrote a review Feb 2020
Myrtle Beach, South Carolina52 contributions42 helpful votes
+1
We arrived around 10am and check in time is 3pm we were offered to keep our luggages by the bell man and he was so nice,so went to walk around outside and ate lunch.we went back around 1pm and we took a nap at the lobby by the coach and around 1:30pm front desk agent came to us and she said we can check in early.the room was so clean the only problem was the room was too hot and the windows were propped open,the bathroom was clean but the tub is too high it’s too risky for older people coz when u get off from the tub if your feet are wet,there’s a tendency that you will trip and fall.and they don’t put wash cloths in the bathroom.staff from the bar was nice,I needed a bottle opener to open a beer that we bought from sansbury store he let me take it to the room.our last night I had some food need to be heated,front desk told me to go to the restaurant.they are about to close,as soon as the nice server saw me,she told me she can heat the food for me,then offered me a plate and silverwares to carry with me.they really take care of their guests.i would recommend this hotel and will be back
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Date of stay: February 2020Trip type: Traveled as a couple
2 Helpful votes
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PRICE RANGE
$168 - $992 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the parkcity hotel london, parkcity london, park city hotel london, parkcity hotel london
LOCATION
United KingdomEnglandLondonSouth Kensington / Kensington and Hyde Park
NUMBER OF ROOMS
76
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Frequently Asked Questions about The Park City Grand Plaza Kensington Hotel
Which popular attractions are close to The Park City Grand Plaza Kensington Hotel?
Nearby attractions include Tardis Police Box (0.3 miles), The Blackbird (0.3 miles), and The Mosaic Rooms (0.2 miles).
What are some of the property amenities at The Park City Grand Plaza Kensington Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness center.
What food & drink options are available at The Park City Grand Plaza Kensington Hotel?
Guests can enjoy a lounge and free instant coffee during their stay.
Is parking available at The Park City Grand Plaza Kensington Hotel?
Yes, street parking is available to guests.
What are some restaurants close to The Park City Grand Plaza Kensington Hotel?
Conveniently located restaurants include Launceston Place, Light of India, and Over Under.
Are there opportunities to exercise at The Park City Grand Plaza Kensington Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Park City Grand Plaza Kensington Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Park City Grand Plaza Kensington Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at The Park City Grand Plaza Kensington Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, Chinese, Hindi, and Japanese.
Are there any historical sites close to The Park City Grand Plaza Kensington Hotel?
Many travelers enjoy visiting Churchill War Rooms (2.6 miles), Tower of London (5.0 miles), and Houses of Parliament (2.8 miles).
Is The Park City Grand Plaza Kensington Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.